Flight/Origin-Destination: AC130
Date: OCT 17/2011
Cabin:Y
Status: AC*A

Pre departure
Was check in quick and efficient? NO CHECKED LUGGAGE
Did you use priority security (if eligible) and if so, was it quick and efficient? USED PRIORITY. SECURITY MADE ME EMPTY ALL OF MY TOILETRIES AND PUT THEM INTO THEIR BAG. NEVER HAD TO DO THIS BEFORE. WHEN I ASKED IF THIS WAS A NEW PROCEDURE THEY SAID NO.
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks?
Was priority boarding offered (if applicable to your status) and efficient?
If there was a delay, did the gate agent provide timely updates? YES

Onboard - Y cabin:
Were the crew professional & well groomed? NOT PROFESSIONAL. ONE FLIGHT ATTENDENT WAS EXTREMELY RUDE TO AN ASIAN GENTLEMAN THAT NEEDED TO USE THE BATHROOM. HE WAS TOLD TO 'SIT DOWN' UNTIL THEY PASSED HIS ROW. WHEN HE CAME BACK FROM THE BATHROOM AGAIN THE SAME FLIGHT ATTENDENT SUMMONED HIM TO THE BACK OF THE PLANE UNTIL SHE WAS DONE. DURING ONBOARD CAFE, HER AND HER COLLEAGUE WERE ALSO TALKING ABOUT AN ASIA RUN THAT THEY HAD DONE AND HOW THE 'ASIANS' WERE RUDE. I FOUND HER TO BE EXTREMELY UNPROFESSIONAL AND HAD NO RESPECT FOR THE PASSENGERS.
If there was a delay, were you provided with timely updates? YES
Was the IFE activated on the ground? YES
Approximately how long after take off did it take for the first meal service/Onboard cafe to begin? 30 MINUTES
How was the quality of the meal/Onboard cafe? OK
Did the cabin crew offer water regularly throughout the flight? YES

Post departure
If you have checked baggage, did it arrive within reasonable period of time?

Overall experience/any other comments

THERE WAS A MECHANICAL PROBLEM WITH GETTING THE BRIDGE TO THE DOOR OF THE PLANE. WE WERE DELAYED ON THE PLANE FOR APPROXIMATELLY 20 MINUTES.

--------------------------------------------------------------------------------

That's Bull crap.

Write AC asap. Completely Unacceptable.

Great flight!
 

Flight/Origin-Destination: AC616 (YYZ-YHZ)
Date: 28 October 2011
Cabin: J
Status: AC*SE

Pre departure
Was check in quick and efficient? yes, OLCI and now issues
Did you use priority security (if eligible) and if so, was it quick and efficient? Yes, NEXUS and worked fine.
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Yes, very busy but everything was fine; like the nacos.
Was priority boarding offered (if applicable to your status) and efficient? Yes and yes
If there was a delay, did the gate agent provide timely updates? N/A

Onboard - J cabin:
Were the crew professional & well groomed? Yes
If there was a delay, were you provided with timely updates? Yes.
Was the IFE activated on the ground? Yes.
Was a pre-departure beverage offered on the ground? Yes
Did crew offer to hang your jacket? Yes.
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? yes and yes, both menus and orders taken on the ground.
Did crew offer a hot towel prior to the meal service? Yes
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) Can't recall,
How was the quality of all the meals? Good
Did the cabin crew continiously top up the beverage of your choice throughout the flight? Yes.

Post departure
If you have checked baggage, did it arrive within reasonable period of time? N/A, connecting.

Overall experience/any other comments:
Seriously, the SD on this flight had the most remarkable work ethic and client service focus that I have seen in recent memory on AC. She was literally running around the cabin serving J pax, and reguarly referred to SE, E, MM and J rev pax by name throughout the flight. At one point, I said that she was "efficient", and she said that I was kind to say so, but that she thought that she could be doing better (?!)... this just goes to show that she far exceeded my expectations. If she were interested, she should be teaching client service to other SDs. No kidding.

Flight/Origin-Destination: AC871 CDG-YUL
Date: 26 October 2011
Cabin: J – 77W
Status: AC*E

Pre departure
Was check in quick and efficient? Upgrade cleared 96 hours before departure. Could not OLCI from my mobile phone in Paris. Seated in 3A

Did you use priority security (if eligible) and if so, was it quick and efficient? No priority security in CDG. Took about 5 minutes, very efficient.

Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? The new CDG MLL lounge is better now after the renovation. Better than it was but is still a very unpleasant basement. However, it offers one of the best selection of snacks I’ve seen in a MLL: delicious cheese, charcuteries, smoked salmon, shrimps & scallops. Good wines, obviously.

Was priority boarding offered (if applicable to your status) and efficient? Yes, but we were boarding at gate 41 where there isn’t much waiting space (we usually board in the satellite, where the MLL lounge is, much better). The priority boarding line was crowded with people just waiting. Not very efficient. Something should be done in order to fix this. Moreover, there is a second bridge going directly to the front J cabin but we weren’t allowed to use it.

If there was a delay, did the gate agent provide timely updates? N/A

Onboard - J cabin:
Were the crew professional & well groomed? Yes

If there was a delay, were you provided with timely updates? N/A

Was the IFE activated on the ground? No

Was a pre-departure beverage offered on the ground? Yes, usual sparkling wine or OJ

Did crew offer to hang your jacket? Yes, as soon as I got to my seat.

Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Newspapers were offered on the ground but the selection was poor : not offering Le Monde or Liberation in Paris is a shame. Menus were also distributed on the ground and orders taken before take off.

Did crew offer a hot towel prior to the meal service? Yes

Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) Can't recall exactly, but approximately 3 hours. Seemed a little long.
How was the quality of all the meals? Uneven. The quality of the foie gras was not exactly what you would expect in executive class… seemed as those poor quality products that remained for too long in a can… Chicken fillet was delicious, though it was coming with instant rice… Wine choice was exactly the same as on the YUL-CDG flight I had taken a week earlier. Some variation would have appreciated. Snack before landing was great.

Did the cabin crew continiously top up the beverage of your choice throughout the flight? Yes.

Post departure
If you have checked baggage, did it arrive within reasonable period of time? N/A, only had a carry-on

Overall experience/any other comments

The chef de cabine was above all, exceptional. Always on top of everything, personalized touch, always trying to accomodate you. I was trying to change my SIM card in my Iphone and my pin wasn’t working… she just pass me her ear ring so I could do it

Another great flight!
 

Flight/Origin-Destination: AC1196 (YYZ-YYT)
Date: 31 October 2011
Cabin: J
Status: AC*SE

Pre departure
Was check in quick and efficient? yes, OLCI and now issues
Did you use priority security (if eligible) and if so, was it quick and effient? N/A, connecting
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Yes, very busy but everything was fine.
Was priority boarding offered (if applicable to your status) and efficient? Yes and yes
If there was a delay, did the gate agent provide timely updates? N/A

Onboard - J cabin:
Were the crew professional & well groomed? Yes.
If there was a delay, were you provided with timely updates? Yes. Yet another passenger who checked in with a bag didn't show. This only delayed a few minutes this time, but I have to wonder about these folks--this is the 5th or 6th time in the past few months. Can the airline levy a fee to them?
Was the IFE activated on the ground? Yes.
Was a pre-departure beverage offered on the ground? Yes.
Did crew offer to hang your jacket? Yes.
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? yes and yes, both menus and orders taken on the ground.
Did crew offer a hot towel prior to the meal service? Yes
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) Can't recall, but was very efficient.
How was the quality of all the meals? Good
Did the cabin crew continiously top up the beverage of your choice throughout the flight? Yes.

Post departure
If you have checked baggage, did it arrive within reasonable period of time? N/A

Overall experience/any other comments:
Another great SD experience. Very personable, efficient and professional.

Flight/Origin-Destination: AC 272 YWG-YYZ
Date: 4 Nov 2011
Cabin: J
Status: None

Pre departure
Was check in quick and efficient? Yes, but they are still working out the new system at YWG
Did you use priority security (if eligible) and if so, was it quick and efficient? NA
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? The new lounge appears smaller, but this may in fact be due to its layout; it was mostly full of *E and *SE pax (as is usually the case with the MML, so there were few seats for J pax. The beer taps were broken!
Was priority boarding offered (if applicable to your status) and efficient? Yes
If there was a delay, did the gate agent provide timely updates?

Onboard - J cabin:
Were the crew professional & well groomed? Yes.
If there was a delay, were you provided with timely updates? NA
Was the IFE activated on the ground? Yes
Was a pre-departure beverage offered on the ground? Yes
Did crew offer to hang your jacket? Yes
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Yes, on the ground
Did crew offer a hot towel prior to the meal service? Yes
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) about 1h30
How was the quality of all the meals? I had the pasta, which was nice.
Did the cabin crew continiously top up the beverage of your choice throughout the flight? Yes

Post departure
If you have checked baggage, did it arrive within reasonable period of time? Yes, but they were putting all of the flights on the same belt. There were flights from YOW, YEG, and YWG sharing one belt, with the others sitting empty.

Overall experience/any other comments

Flight/Origin-Destination: 267 YYZ-YWG
Date: 6 Nov
Cabin: J
Status: None

Pre departure
Was check in quick and efficient? Yes. No one ahead of me in the line.
Did you use priority security (if eligible) and if so, was it quick and efficient? Yes.
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? The YYZ MLL is usually fairly quiet on a Sunday. I would like a wider range of food items.
Was priority boarding offered (if applicable to your status) and efficient? Yes
If there was a delay, did the gate agent provide timely updates? NA

Onboard - J cabin:
Were the crew professional & well groomed? Yes
If there was a delay, were you provided with timely updates? We left a few minutes early!
Was the IFE activated on the ground? Yes
Was a pre-departure beverage offered on the ground? No
Did crew offer to hang your jacket? Yes
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Newspapers on the ground, meal orders taken in the air.
Did crew offer a hot towel prior to the meal service? Yes
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) 1h 30.
How was the quality of all the meals? There seemed to be a problem with the ovens on this 319. Most of the pax asked for their meals to be heated some more. Mine was fine, but she did check with me.
Did the cabin crew continiously top up the beverage of your choice throughout the flight? Yes

Post departure
If you have checked baggage, did it arrive within reasonable period of time? Some non-priority baggage appeared before mine, but mine appeared fairly promptly.

Overall experience/any other comments
Friendly crew. We landed 10 mins early.

Flight/Origin-Destination: 854 to LHR
Date: 11/11/09
Cabin: J
Status: SE

Pre departure
Was check in quick and efficient?
Yes

Did you use priority security (if eligible) and if so, was it quick and efficient? Yes

Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks?
Yes, was great

Was priority boarding offered (if applicable to your status) and efficient?
Yes

If there was a delay, did the gate agent provide timely updates?
No delays

Onboard - J cabin:
Were the crew professional & well groomed?
Yes

If there was a delay, were you provided with timely updates?
No delays

Was the IFE activated on the ground?
Yes

Was a pre-departure beverage offered on the ground?
Yes

Did crew offer to hang your jacket?
Yes

Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)?
Yes. Meal orders taken on ground starting with SEs

Did crew offer a hot towel prior to the meal service?
Yes

Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected)
Can't remember exact time, maybe after 2.5hrs after takeoff

How was the quality of all the meals?
Ok

Did the cabin crew continiously top up the beverage of your choice throughout the flight?
Yes, several times

Post departure
If you have checked baggage, did it arrive within reasonable period of time?
I had only carryon

Overall experience/any other comments
Being a SE and having flown many long haul TPAC & TATL on AC metal, this was one of the most enjoyable and memorable J flights I've taken. Special recognition needs to go to Maggie who was the FA serving the single J cabin aisle. I found Maggie to be efficient, dedicated to adhering the needs of J pax and had a smile at all times when serving as well as a good sense of humor which was refreshing. I had a small request on one of my meals and she gladly and happily facilitated it. At some point during the flight, she brought over a bag of chips, almonds, etc which was appreciated. Good work Maggie, keep it up and hope you get recognized for the exceptional service you offered on this flight ^ :)

Flight/Origin-Destination: #008, YVR - YYZ
Date: 14 Nov. 2011
Cabin: J
Status: None - (mere paying passenger)

Pre departure
Was check in quick and efficient? Yes - Checked in at Victoria for connecting DASH-8 to YVR.
Did you use priority security (if eligible) and if so, was it quick and efficient? Was not available at YYJ but not necessary as no queue.
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Yes, friendly greeting, better salad-type offerings than usual, usual good drink selection, nice chocolate chip biscuits
Was priority boarding offered (if applicable to your status) and efficient? Most passengers had already boarded when we arrived at the gate 25 minutes before departure. We went to the priority boarding area and the one gate agent immediately attended to us. He advised me that the video wasn't working at my "suite" and offered to move me to another. I said I didn't mind and would prefer to keep my original seat next to my wife.
If there was a delay, did the gate agent provide timely updates? No delay.

Onboard - J cabin:
Were the crew professional & well groomed? Yes.
If there was a delay, were you provided with timely updates? No delay.
Was the IFE activated on the ground? Yes. Despite what I had been told, the video partly worked. There were some items I couldn't get access to, including the maps and most US movies, but the latter was no loss! The audio worked fine.
Was a pre-departure beverage offered on the ground? Yes.
Did crew offer to hang your jacket? Yes.
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Menus were at the seat on boarding. Orders were taken in the air. It appeared that a person's status didn't matter. My wife and I both got the meal we wanted.
Did crew offer a hot towel prior to the meal service? Yes.
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) About two hours.
How was the quality of all the meals? Reasonably good. The chicken I had on a flight from YWG to YVR a few days earlier was better than the salmon I chose on this flight.
Did the cabin crew continuously top up the beverage of your choice throughout the flight? Yes.



Post departure
If you have checked baggage, did it arrive within reasonable period of time? Considering the size of this plane, it was reasonable. The priority luggage did come out first, about 30 minutes after touch-down.

Overall experience/any other comments This was my first flight on a "77W" and I was impressed with the J-cabins. I would not have been pleased with the Y layout (3-3-3) which looked horribly cramped. The crew was excellent. Despite my non-status I was addressed by name by the FD.

Flight/Origin-Destination: 617 YHZ-YYZ
Date: 16 Nov
Cabin: J
Status: SE

Pre departure
Was check in quick and efficient? Sort of. Initial check in was fine; however, if it were at all possible, I think it would be great if there to be more options in terms of standby / change flight options on OLCI, i.e. not just the next two flights, but all of the options--not sure how difficult this would be, but giving the full range of options would reduce visits to the checkin / concierge staff
Did you use priority security (if eligible) and if so, was it quick and efficient? N/A, connecting
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Things were good at YHZ, but seriously, the wifi at YYZ Domestic MLL is terrible; it works for me only 50% of the time.
Was priority boarding offered (if applicable to your status) and efficient? Priority boarding line was there and presumably offered before I arrived. However, I showed up after they started loading the back of the plane. I stood in the empty priority line with bp and photo id in hand for a few minutes while the agent checked in about 15 - 20 pax through the economy line. :td: Finally, a passenger asked me if I wanted to go ahead of him and I agreed. (awkward) No acknowledgement that I had been standing there, no apology for essentially ignoring me--crappy as far as I'm concerned / it was very obvious I was ready to board.
If there was a delay, did the gate agent provide timely updates? NA

Onboard - J cabin:
Were the crew professional & well groomed? Yes
If there was a delay, were you provided with timely updates? N/A
Was the IFE activated on the ground? Yes.
Was a pre-departure beverage offered on the ground? Yes
Did crew offer to hang your jacket? No
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Newspapers on the ground, meal orders taken in the air.
Did crew offer a hot towel prior to the meal service? No
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) don't know
How was the quality of all the meals? ok
Did the cabin crew continiously top up the beverage of your choice throughout the flight? Yes

Post departure
N/A

Overall experience/any other comments
I find the priority checkin thing had improved significantly over the past year or so, but this experience was terrible.

Flight/Origin-Destination: AC004 NRT-YVR
Date: 21 Nov 11
Cabin: Y
Status: E

Pre departure
Was check in quick and efficient? Yes
Did you use priority security (if eligible) and if so, was it quick and efficient? N/A
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks?
ANA Lounge (busy)
Was priority boarding offered (if applicable to your status) and efficient?
Yes
If there was a delay, did the gate agent provide timely updates?
Delay in boarding due to 'late arrival of the aircraft'. I saw the aircraft being towed away from the gate 2.5 hours before boarding, so this was clearly not the case.

Onboard - Y cabin:
Were the crew professional & well groomed?
Yes
If there was a delay, were you provided with timely updates?
N/A
Was the IFE activated on the ground?
No
Approximately how long after take off did it take for the first meal service/Onboard cafe to begin?
1 hour or so
How was the quality of the meal/Onboard cafe?
Average
Did the cabin crew offer water regularly throughout the flight?
Only once

Post departure
If you have checked baggage, did it arrive within reasonable period of time?
Very fast at YVR (15-20 minutes after arriving at gate)

Overall experience/any other comments
My light did not work (I was sitting in 12D). I notified three different cabin attendants, none of whom were able to solve the problem, and none of whom came to check on me after attempting a reset. I was offered no compensation, although I could care less about some 5% off code that doesn't apply to half of the fare ('fuel surcharges', etc.). Even a portable light would have been nice, as I obviously couldn't read during the flight, and I couldn't sleep since I kept getting hit with the curtain separating Y and J every time a crew member stormed through.

Flight/Origin-Destination: AC563 SFO-YVR
Date: Nov 18, 2011
Cabin: J
Status: E

Pre departure
Was check in quick and efficient? Average
Did you use priority security (if eligible) and if so, was it quick and efficient? No. Don't think *G is eligible at SFO International terminal :(
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks?
Nope, but used the Delta one, woot~
Was priority boarding offered (if applicable to your status) and efficient? Offered and average-ly efficient
If there was a delay, did the gate agent provide timely updates? No delay

Onboard - J cabin:
Were the crew professional & well groomed? Yes
If there was a delay, were you provided with timely updates? No delay
Was the IFE activated on the ground? Yes
Was a pre-departure beverage offered on the ground? Yes
Did crew offer to hang your jacket? Yes
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Both distributes. I think the meal order was taken in the air
Did crew offer a hot towel prior to the meal service? Yes
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) 1h45m
How was the quality of all the meals?

Below average. The strawberry cheesecake didn't taste so good (tastes like Y food back in the day). SD was apologetic that he didn't plate the salad on my tray because he claimed the salad looked absolutely horrible (like previously frozen + rethawed). Promised to find me some sort of alternative from Y but never did.

Did the cabin crew continiously top up the beverage of your choice throughout the flight? Yup

Overall experience/any other comments

I typically have a coke when I fly. This is the first time EVER that I've ever been offered a lemon with it. Definite kudos to the SD!!! :-::-::-:

Hate to potentially double post ...

Flight/Origin-Destination: AC8 YVR-YYZ
Date: Nov 18, 2011
Cabin: J
Status: E

Pre departure
Was check in quick and efficient? N/A (US-CAN cnx)
Did you use priority security (if eligible) and if so, was it quick and efficient? No priority security
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? The Thai Chicken Curry with Rice soup was a really nice, hearty soup. If only it had more chicken in it ... @:-)
Was priority boarding offered (if applicable to your status) and efficient? Offered, but not efficient. Despite using both "lanes", it was still kind of slow
If there was a delay, did the gate agent provide timely updates? No delay

Onboard - J cabin:
Were the crew professional & well groomed? Yes
If there was a delay, were you provided with timely updates? No delay
Was the IFE activated on the ground? Yes
Was a pre-departure beverage offered on the ground? Yes
Did crew offer to hang your jacket? Noooooo :td::td::td:
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Both offered, meal orders taken in the air
Did crew offer a hot towel prior to the meal service? Yes
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) Maybe a bit more than 2h?
How was the quality of all the meals? Not bad. The chicken was a bit dry though
Did the cabin crew continiously top up the beverage of your choice throughout the flight? Yup


Post departure
If you have checked baggage, did it arrive within reasonable period of time?

NOOOOOooooooo....... Please please please please please pressure GTAA to get their sh-- together at YYZ. :mad::mad::mad::mad:

I'm not sure what AC's schedule is like with arriving flights to YYZ at midnight, but our carousel had luggage from AC8 and a flight from Saskatoon. AC8 itself is enough to fill the carousel (luggage from HKG and YVR) ... couldn't the Saskatoon luggage be assigned a different carousel?

Also, as everyone says time and time again, YYZ never respects the priority tag. I waited probably for 10 minutes of non-priority luggage before mine came out. Totally unacceptable! Contrast this to YVR, where I had to claim luggage and re-check it in. My luggage was probably the 5th to come out.

Somebody really has to force YYZ to get their act together!

Flight/Origin-Destination: YYZ - DCA
Date: Nov 21 / 11
Cabin: J
Status: AC * E

Pre departure
Was check in quick and efficient? Yes.
Did you use priority security (if eligible) and if so, was it quick and efficient? Yes.
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Yes. Was morning. Still wish the food situation was better (more like Koru club) but better than the RCC.
Was priority boarding offered (if applicable to your status) and efficient? Yes, but wasn't a full flight anyway.
If there was a delay, did the gate agent provide timely updates? No delay. Wondered what weird security restriction prevents you sitting directly beside the gate . . .

Onboard - J cabin:
Were the crew professional & well groomed? Yes.
If there was a delay, were you provided with timely updates? N/A
Was the IFE activated on the ground? Yes.
Was a pre-departure beverage offered on the ground? Yes, water or juice.
Did crew offer to hang your jacket? Yes.
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Yes, and no, since it's an ERJ.
Did crew offer a hot towel prior to the meal service? Yes. It was HOT.
Approximately how long after take off did it take for the first meal service to be completed? This was a snack flight so the banana bread took about 30 mins.
How was the quality of all the meals? Sparse but good enough.
Did the cabin crew continiously top up the beverage of your choice throughout the flight? No, but I didn't ask.

Post departure
If you have checked baggage, did it arrive within reasonable period of time? Yes, less than five minutes.

Overall experience/any other comments
Enjoyed this short flight. It's so nice that my expectations for AC have been able to change from expecting to have a problem to expecting a pleasant experience.

Flight/Origin-Destination: DCA - YYZ
Date: 24 Nov 11
Cabin: J
Status: *E

Pre departure
Was check in quick and efficient? Yes, but the passport swipe reader was misbehaving.
Did you use priority security (if eligible) and if so, was it quick and efficient? N/A in DCA. But not busy.
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? No lounge in DCA in Terminal A. Sigh.
Was priority boarding offered (if applicable to your status) and efficient?
Yes.
If there was a delay, did the gate agent provide timely updates?
N/A no delay.

Onboard - J cabin:
Were the crew professional & well groomed? Yes. An exceptionally personable but professional SD on this flight.
If there was a delay, were you provided with timely updates? N/A
Was the IFE activated on the ground? Yes.
Was a pre-departure beverage offered on the ground? Yes.
Did crew offer to hang your jacket? Yes.
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Yes, and only one choice for meals.
Did crew offer a hot towel prior to the meal service? Yes. And it was HOT again.
Approximately how long after take off did it take for the first meal service to be completed? 30 minutes.
How was the quality of all the meals? I was surprised to receive a hot chicken fajita type thing on an ERJ. But it was very nice and I was VERY hungry. I could have eaten 6 of them, but J was full.
Did the cabin crew continiously top up the beverage of your choice throughout the flight? Yes, but I declined.

Post departure
If you have checked baggage, did it arrive within reasonable period of time?
For once it took less than half an hour for the luggage to arrive. About 15 minutes which is a record for Pearson for me.

Overall experience/any other comments
Another really pleasant flight and the SD recognized me in the terminal and said hello which while not necessary was kind since she was off the clock. It's a good thing when someone still in uniform for AC acts like a representative of the company even if they don't have to as part of their job.