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Flight/Origin-Destination: YYC-YVR
Date: April 11, 2012 Cabin: C Status: SE Pre departure Was check in quick and efficient? Yes, agent commented I was "too young for SE. ;) Took it as a compliment. Jan has me well beat in this category though! Did you use priority security (if eligible) and if so, was it quick and efficient? Yes (Nexus) Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Wasn't there long enough to comment. Was priority boarding offered (if applicable to your status) and efficient? Yes, SE's galore on this particular flight! If there was a delay, did the gate agent provide timely updates? N/A Onboard - J cabin: Were the crew professional & well groomed? Yes If there was a delay, were you provided with timely updates? Slight delay, mentioned by captain and SD. Was the IFE activated on the ground? Yes Was a pre-departure beverage offered on the ground? Yes Did crew offer to hang your jacket? Yes Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Short flight so no menu but meat pie and salad served. Did crew offer a hot towel prior to the meal service? Yes Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) 40 mins-ish How was the quality of all the meals? For a 1 hour flight, meal was excellent. Did the cabin crew continiously top up the beverage of your choice throughout the flight? Offered, but declined. Post departure If you have checked baggage, did it arrive within reasonable period of time? Unusually for me, I checked a bag but it's off to FRA so N/A. Overall experience/any other comments SD informed me after serving the meal that the pie was a little cold and offered to reheat. Excellent service throughout, lots of deadheading crew in C but I was never forgotten as a revenue passenger. I plan to write in to commend the crew for their service. |
Originally Posted by wwtsang
(Post 18324164)
what's your status (does E/P mean you dropped from Elite to Prestige)? Priority check-in and boarding is a Star Gold benefit and should be honored by UA
haven't flown from SEA but i'm sure you could complain to the relevant authorities regarding not having *G benefits honored |
Flight/Origin-Destination: AC91 GRU-YYZ
Date: 29-4-2012 Cabin: Y Status: AC E Pre departure Was check in quick and efficient? Yes Did you use priority security (if eligible) and if so, was it quick and efficient? N/A Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? N/A, used the Smiles lounge- difficult to find in GRU. Was priority boarding offered (if applicable to your status) and efficient? Yes, however somehow AC*G If there was a delay, did the gate agent provide timely updates? No real delay. Onboard - Y cabin: Was on exec standby. No luck. Flight was all sold out. Were the crew professional & well groomed? Yes, even more so since I brought them chocolate. Was treated to an amenity kit and extra wine :-) If there was a delay, were you provided with timely updates? No noticeable delay after boarding. Was the IFE activated on the ground? Yes Approximately how long after take off did it take for the first meal service/Onboard cafe to begin? Approx. 45 minutes How was the quality of the meal/Onboard cafe? Edible, but nothing beyond that. Did the cabin crew offer water regularly throughout the flight? Yes. Post departure If you have checked baggage, did it arrive within reasonable period of time? N/A Overall experience/any other comments Was unable to get on the upgrade waitlist. Was told there were SE's ahead of me at the check-in. In lounge spoke to an SE and we joked that he might take my seat as he was also on waitlist. He did get it ! Y completely full. Makes for a very uncomfortable long flight. Thanked crew for good service at exit. Choco box (Laura Secord) was empty :-) |
Flight/Origin-Destination: AC90 YYZ-GRU
Date: 24-4-2012 Cabin: Y Status: AC E Pre departure Was check in quick and efficient? Yes Did you use priority security (if eligible) and if so, was it quick and efficient? in YOW yes Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Yes- all in order met expectations. Was priority boarding offered (if applicable to your status) and efficient? Yes. If there was a delay, did the gate agent provide timely updates? No delay. Onboard - Y cabin: Was on exec standby. No luck. Flight was almost sold out. Were the crew professional & well groomed? Yes, even more so since I brought them chocolate. Three crew members came to thank me at my seat during the flight. If there was a delay, were you provided with timely updates? No noticeable delay after boarding. Was the IFE activated on the ground? Yes Approximately how long after take off did it take for the first meal service/Onboard cafe to begin? Approx. 45 minutes How was the quality of the meal/Onboard cafe? Edible, but nothing beyond that. Did the cabin crew offer water regularly throughout the flight? Yes. Post departure If you have checked baggage, did it arrive within reasonable period of time? N/A Overall experience/any other comments Wish there was a way to sleep reasonably well in Y ! |
Flight/Origin-Destination: YVR-HKG
Date: May 3 Cabin: J Status: E Pre departure Was check in quick and efficient? Y (at YOW) Did you use priority security (if eligible) and if so, was it quick and efficient? Y (at YOW) Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Y (food was only ok) Was priority boarding offered (if applicable to your status) and efficient? N (see below) If there was a delay, did the gate agent provide timely updates? Y & N Onboard - J cabin: Were the crew professional & well groomed? Yes, except for the lady in charge who looked horrendous If there was a delay, were you provided with timely updates? (see below) Was the IFE activated on the ground? N (see below) Was a pre-departure beverage offered on the ground? Y Did crew offer to hang your jacket? Y Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Y (in the air) Did crew offer a hot towel prior to the meal service? Y Approximately how long after take off did it take for the first meal service to be completed? At least an hour, maybe a bit more How was the quality of all the meals? Very good Did the cabin crew continiously top up the beverage of your choice throughout the flight? Y Post departure If you have checked baggage, did it arrive within reasonable period of time? Y (once they started arriving - there was a delay due to lightning for the ground crew) Overall experience/any other comments: With regards to my "see below" comments above, this will explain everything. Arrived in YVR from YOW only to see that the 13:50 flight had been delayed to 14:50. Then, delayed again until 15:50, then revised down to 15:35 at 15:00. Apparently, the 777 arrived with a malfunctioning IFE and they had to replace something, which caused the delay. When they finally managed to start boarding the plan, which was at around 16:00, they boarded the back of the plane in sections. Those in J were asked to wait as they were still fixing our IFE. When everyone else was done boarding, they let us board too, only to find out that the IFE was not operational. The crew ended up having to do the security instructions the "old fashion way". They rebooted the system 4-5 times during the flight and it never worked. We ended up getting the blue "we're sorry" card. There was a guy near me who was pretty missed having missed his connection at HKG because they delayed the plane to fix the IFE when in fact they never got it fixed - essentially a few hours of wasted time for absolutely no reason. Let's hope the IFE on the 777 on the flight back next Thurdsday will work this time. |
Originally Posted by DevilsFan1973
(Post 18513890)
Were the crew professional & well groomed? Yes, except for the lady in charge who looked horrendous
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Flight/Origin-Destination: FCO-YYZ
Date:20/04/12 Cabin: J Status: No Pre departure Was check in quick and efficient? Yes, handled by FlightCare Did you use priority security (if eligible) and if so, was it quick and efficient? Yes Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? No MLL but AC uses Alitalia Lounge which is bright with a great view. Was priority boarding offered (if applicable to your status) and efficient? Yes and strictly enforced. Impressive for FCO. If there was a delay, did the gate agent provide timely updates? No delays Onboard - J cabin: Were the crew professional & well groomed? Almost If there was a delay, were you provided with timely updates? No delays but the captain explained the flight would be longer than usual because of the route and the strong head winds. Was the IFE activated on the ground? Yes Was a pre-departure beverage offered on the ground? Yes Did crew offer to hang your jacket? Yes Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Yes and yes, meals orders were taken on the ground while taxiing following status levels Did crew offer a hot towel prior to the meal service? Yes Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) 2 hours How was the quality of all the meals? I was lucky I could choose my main course as in 2 out of 4 dishes had things I’m allergic to. I had to skip the starter because, again, of allergy this time to smoked salmon. No replacement or solution proposed which is a shame as other airlines (BA) do in J class.The food was good but the presentation is really to be improved. The cheap plastic tray with the even cheaper blue napkin…. Did the cabin crew continiously top up the beverage of your choice throughout the flight? Yes Post departure If you have checked baggage, did it arrive within reasonable period of time? Second on the belt! Bravo Overall experience/any other comments Overall a good flight but…. The crew, especially the CSD looked depressed and robotic. They don’t try to go the extra mile. They did not seem to enjoy their job. The amenity kit: a shocking grey tissue like paper pouch was distributed out of a transparent trash bag…. That was the “day time flight” amenity kit. How low can an airline go to dare handle such a cheap stuff that other airlines have in economy… |
Flight/Origin-Destination: YYZ-ZRH (journey started from LGA)
Date:04/05/12 Cabin: J Status: * Silver Pre departure Was check in quick and efficient? I checked in at LGA. The check in clerk was new and really and had to ask his colleague for many things. Did you use priority security (if eligible) and if so, was it quick and efficient? Yes Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? In YYZ the MLL was packed and ended up to be a hot mess with empty plates everywhere, food on the floor, no napkins. The cleaning staff was veeeery slow to clean the place. Not the best place to relax. At LGA the United club is a sad depressing place to spend time Was priority boarding offered (if applicable to your status) and efficient? Yes and enforced as many passengers in economy wanted to board anyway. If there was a delay, did the gate agent provide timely updates? No delay. Onboard - J cabin: Were the crew professional & well groomed? Almost If there was a delay, were you provided with timely updates? Small delay and the captain kept us informed all along the wait. (Special note from the LGA –YYZ flight: delays but no information provided by the pilot or at the gate) Was the IFE activated on the ground? Yes Was a pre-departure beverage offered on the ground? Yes Did crew offer to hang your jacket? Yes Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Yes and yes, meals orders were taken from the the 9K seat and down the rows to 1K and up from 1A to 8A on the ground Did crew offer a hot towel prior to the meal service? Yes Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) I asked for the quick meal so less than an hour of service for me. How was the quality of all the meals? I had to skip the starter because, again, of allergy to smoked salmon. Again no replacement or solution proposed which is a shame but it turned out ok as there’s no starter in the “express meal service”. Did the cabin crew continiously top up the beverage of your choice throughout the flight? Yes Post departure If you have checked baggage, did it arrive within reasonable period of time? I connected in ZRH to FCO. A FCO my baggage was one of the first on the belt! Unbelievable! Overall experience/any other comments I slept very well for 5 hours but, again, the meal presentation was awful. The fish looked soggy and the breakfast was bad. I can’t say there’s room for improvement: there’s an universe for improvement!! The crew, was really senior. The CSD refused to answer me in French even though he speaks French. He was ice cold. The service was rushed and a bit messy too. That was my first AC long haul experience. I will certainly flight AC again but now I know I should not expect a lot. |
Originally Posted by mileageking
(Post 17451008)
Flight/Origin-Destination: 854 to LHR
Date: 11/11/09 Cabin: J Status: SE Pre departure Was check in quick and efficient? Yes Did you use priority security (if eligible) and if so, was it quick and efficient? Yes Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Yes, was great Was priority boarding offered (if applicable to your status) and efficient? Yes If there was a delay, did the gate agent provide timely updates? No delays Onboard - J cabin: Were the crew professional & well groomed? Yes If there was a delay, were you provided with timely updates? No delays Was the IFE activated on the ground? Yes Was a pre-departure beverage offered on the ground? Yes Did crew offer to hang your jacket? Yes Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Yes. Meal orders taken on ground starting with SEs Did crew offer a hot towel prior to the meal service? Yes Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) Can't remember exact time, maybe after 2.5hrs after takeoff How was the quality of all the meals? Ok Did the cabin crew continiously top up the beverage of your choice throughout the flight? Yes, several times Post departure If you have checked baggage, did it arrive within reasonable period of time? I had only carryon Overall experience/any other comments Being a SE and having flown many long haul TPAC & TATL on AC metal, this was one of the most enjoyable and memorable J flights I've taken. Special recognition needs to go to Maggie who was the FA serving the single J cabin aisle. I found Maggie to be efficient, dedicated to adhering the needs of J pax and had a smile at all times when serving as well as a good sense of humor which was refreshing. I had a small request on one of my meals and she gladly and happily facilitated it. At some point during the flight, she brought over a bag of chips, almonds, etc which was appreciated. Good work Maggie, keep it up and hope you get recognized for the exceptional service you offered on this flight ^ :) |
Ac 832 yul-bru
Flight/Origin-Destination: AC 832 YUL-BRU
Date:12/05/12 Cabin: J Status: E Pre departure Was check in quick and efficient? Yes. Great service from the AC guy at the check-in who helped me to get on the wait list for an upgrade, and gave me more infos about my chances of getting it. I was flying on an SN codeshare operated by AC and didn't know that we can only ask of an u/g in person at the airport at check-in... Did you use priority security (if eligible) and if so, was it quick and efficient? Yes Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? MLL Int'l at YUL is always overcrowded in late afternoon / early evening. Tap beer was warm :rolleyes: and bathroom very dirty. This is not the first time I notice that MLL bathrooms are neglected and far from being clean... If there was a delay, did the gate agent provide timely updates? No delay. Gate agent called me one minute before boarding to give me my J seat! Onboard - J cabin: Were the crew professional & well groomed? Yes. The YUL-BRU not as senior as YUL-CDG. Got a truly exceptionnal service on this flight. Took the express menu and the flight attendant was really dedicated to serve me in priority in order to maximize my sleep, very appreciated! And they kept the duty free boutique open until I woke up in the morning so I could buy my cigarettes... Was the IFE activated on the ground? Yes Was a pre-departure beverage offered on the ground? Yes Did crew offer to hang your jacket? N/A Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Yes, great selection of belgian and montreal newspapers. Meal orders taken by status, on the ground. Did crew offer a hot towel prior to the meal service? Yes Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) I asked for the Express meal so I was able to go to sleep about 90 minutes after boarding, 60 minutes more or less after take-off. How was the quality of all the meals? OK. Presentation is always a challenge for AC. Fish was really overcooked and soggy. Usually much better than what I got on this flight. The cheese plate could also be improved in my opinion... Breakfast was ok. Did the cabin crew continiously top up the beverage of your choice throughout the flight? Yes Post departure If you have checked baggage, did it arrive within reasonable period of time? N/A Overall experience/any other comments AC has some work to do to improve MLL quality in Montreal. Should be bigger, with more staff in order to keep it as an enjoyable and clean place. The real asset of AC is the quality of its on board staff, great service. |
Sorry, no time to answer each and every survey question, so just posting what I typed while on the flight:
Never thought I'd actually post here anytime soon, but here we go: May 15, 2012 AC149 YYZ YVR in J SD nor any other FA asked anyone to see their BP upon boarding No pre-flight H2O or OJ offered to anyone No pre-dinner drinks or nuts offered to anyone None of the towels were taken away so we all ended up putting them on the finished appetizer plates to soak up all of the balsamic vinagrette dressing No taking orders by status. No tablecloths I was skipped being asked for drinks as the appetizers were given yet everyone else was served drinks - so I had to summon the in-charge to ask for drinks. (I was wide awake - my eyes were wide open in case someone says "maybe you were asleep.. maybe you were X maybe you were Y maybe you were Z maybe you were AA maybe you were BB...") Cookies burnt and brittle (not "falling off the bone" soft) All-in-all, really weird and sub-par service. If you're curious, not once did I make a comment. I just let it be. Of course, there's always a reason. AC149 was 45 minutes late. I guess that's the "out" or "excuse". Lucky I'm on a $5002 per month Latitude flight pass, directly from my own pocket and not paying a la carte or using eUpgrades for this flight! I'll make it up for the next 100 flights I have booked on this lovely pass in the next 2.5 months! Good thing the pass T-48 hours allows J to J and not J to B to J! I have been finding that narrow body service is sorely lacking lately? This is the fifth flight in a row on a narrow body that many service items have not been executed as per usual! I have found that the wide body domestic service has been much more consistent and above par. Let's see if you can beat them apples! |
Flight/Origin-Destination: 845 FRA-YYC
Date: May 18 Cabin: J Status: Elite Pre departure Check in was in Abu Dhabi, made a mad rush from Dubai and when I got to the counter, all boarding passes were there. Used the FRA senator lounge...very nice. But it got crowded mid morning. There was priority boarding which i used. Onboard - J cabin: Older crowd, but a really good team head. J cabin was full, actually the whole plane was full. If there was a delay, were you provided with timely updates? n/a Was the IFE activated on the ground? yes Was a pre-departure beverage offered on the ground? yes Did crew offer to hang your jacket? n/a Were newspapers & menus distributed and meal orders taken newspapers and menus were distributed. Not sure about order of meal service as we were in the smaller cabin and it happened from front to back. Did crew offer a hot towel prior to the meal service? Yes Approximately how long after take off did it take for the first meal service to be completed? (1 hour How was the quality of all the meals? Fair Did the cabin crew continiously top up the beverage of your choice throughout the flight? Yes, they had new wines ...much better than usual. Did the cabin crew offer water regularly throughout the flight? bottle in the seat Post departure If you have checked baggage, did it arrive within reasonable period of time? yes Overall experience/any other comments: an experienced cabin crew made the flight quite pleasant. The customer service director was top notch. Still not crazy about the pod seat though. |
Flight/Origin-Destination: AC 221 yyc-yvr
Date: May 18 Cabin: J Status: elite Pre departure Was check in quick and efficient? Yes done in Abu Dhabi Did you use priority security (if eligible) and if so, was it quick and efficient? n/a Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? No, too tight a connection Was priority boarding offered (if applicable to your status) and efficient? I think so, just boarding with everyone as I was rushing If there was a delay, did the gate agent provide timely updates? n/a Onboard - J cabin: Were the crew professional & well groomed? Yes If there was a delay, were you provided with timely updates? n/a Was the IFE activated on the ground? n/a Was a pre-departure beverage offered on the ground? yes water or juice Did crew offer to hang your jacket? n/a but helped me sort out my bag Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? n/a Did crew offer a hot towel prior to the meal service? yes Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected 20 minutes How was the quality of all the meals? did not have Did the cabin crew continiously top up the beverage of your choice throughout the flight? new red wine (french) quite good. Did not have a dry white Onboard - Y cabin: Were the crew professional & well groomed? If there was a delay, were you provided with timely updates? Was the IFE activated on the ground? Approximately how long after take off did it take for the first meal service/Onboard cafe to begin? How was the quality of the meal/Onboard cafe? Did the cabin crew offer water regularly throughout the flight? Post departure If you have checked baggage, did it arrive within reasonable period of time? yes Overall experience/any other comments: another pleasant crew, very attentive. pleasant short flight. |
Flight/Origin-Destination: 033 YVR-SYD
Date: 09May 2012 Cabin: J Status: Pre departure Was check in quick and efficient? OLCI Did you use priority security (if eligible) and if so, was it quick and efficient? Yes Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? That late at night there wasn't much left in the lounge as far as food goes Was priority boarding offered (if applicable to your status) and efficient? Yes and Yes If there was a delay, did the gate agent provide timely updates? N/A Onboard - J cabin: Were the crew professional & well groomed? Yes If there was a delay, were you provided with timely updates? N/A Was the IFE activated on the ground? Yes Was a pre-departure beverage offered on the ground? Yes Did crew offer to hang your jacket? No Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? don't remember Did crew offer a hot towel prior to the meal service? Yes Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) 2 hours How was the quality of all the meals? good Did the cabin crew continiously top up the beverage of your choice throughout the flight? Yes Post departure If you have checked baggage, did it arrive within reasonable period of time? N/A Overall experience/any other comments : Overall crews was excellent...BUT they really need to learn to control the volume on their voices. I was woken up what would probably have been around 4am YVR time by two FA in the galley talking loudly for the time of night that it was . Then not even 45 mins later after falling asleep again was woken up again by FA talking full volume to another passenger who was not sleeping. It was very annoying and I wasn't the only one that was woken up by this. |
Flight/Origin-Destination: AC697 (YYT-YYZ)
Date: Jun 7 Cabin: J Status: SE Pre departure Was check in quick and efficient? Yes Did you use priority security (if eligible) and if so, was it quick and efficient? n/a Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? No/ Was priority boarding offered (if applicable to your status) and efficient? Yes; it was offered and reasonably efficient. If there was a delay, did the gate agent provide timely updates? n/a Onboard - J cabin: Were the crew professional & well groomed? Yes If there was a delay, were you provided with timely updates? n/a Was the IFE activated on the ground? Yes Was a pre-departure beverage offered on the ground? yes water or juice Did crew offer to hang your jacket? Yes. Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Yes. Did crew offer a hot towel prior to the meal service? Yes Approximately how long after take off did it take for the first meal service to be completed? Not sure, but not too long. How was the quality of all the meals? Very good. Did the cabin crew continiously top up the beverage of your choice throughout the flight? Yes. Onboard - Y cabin: Were the crew professional & well groomed? If there was a delay, were you provided with timely updates? Was the IFE activated on the ground? Approximately how long after take off did it take for the first meal service/Onboard cafe to begin? How was the quality of the meal/Onboard cafe? Did the cabin crew offer water regularly throughout the flight? Post departure If you have checked baggage, did it arrive within reasonable period of time? N/A Overall experience/any other comments: Very good crew and SD. The approach to serving J was "modular", i.e. meal, incl. bread and drink top-up by groups of 4 or 6 pax. It was extremely efficient. Really top notch J service this flight. |
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