Flight/Origin-Destination: AC107 YYZ-YYC
Date: 15-Jan-2010
Cabin: J
Status: E

Pre departure
Was check in quick and efficient? OLCI.
Did you use priority security (if eligible) and if so, was it quick and efficient? Nexus line ^
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Was rather empty, food was decent.
Was priority boarding offered (if applicable to your status) and efficient? Yes, and efficient
If there was a delay, did the gate agent provide timely updates? N/A

Onboard - J cabin:
Were the crew professional & well groomed? Yes
If there was a delay, were you provided with timely updates? Yes. Major CDF delay.
Was the IFE activated on the ground? Yes
Was a pre-departure beverage offered on the ground? Yes.
Did crew offer to hang your jacket? Yes.
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Newspapers on the ground. Menus and orders were taken on the ground by status.
Did crew offer a hot towel prior to the meal service? Yes
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) 1 hour
How was the quality of all the meals? Solid. Was trying the low-salt meal and found it to be quite good.
Did the cabin crew continuously top up the beverage of your choice throughout the flight? Yes, SD Ruth made sure I had everything I needed.

Post departure
If you have checked baggage, did it arrive within reasonable period of time? N/A

Overall experience/any other comments: The service was outstanding. The SD (Ruth) welcomed everyone on-board smiling and joking with various kids.

There were only 2 J passengers (not related) and she picked up on our preferences instantly (we were both very casual). She was always there to refill or offer food right before we ran out. Based on a conversation the 3 of us had while delayed she made great movie recommendations for the flight. She obviously loves what she does for a living and it comes through constantly.

Point blank: Ruth is a phenomenal SD and the best SD/FA I've ever had the pleasure of flying with. If she isn't already, she should be instructing new FAs on service levels and expectations.

Best flight ever.

Flight/Origin-Destination: AC411 YUL-YYZ
Date: Jan 17, 2011
Cabin: Upgraded to J originally, downgraded to Y after cancellation
Status: Super Elite

Pre departure
Was check in quick and efficient?

No, it was not. I was rebooked onto an itinerary the next day though a same day itinerary was available and easily achievable after a cancellation. A call to the Super Elite desk that was supposed to fix this did not, and so the checkin desk agent had to redo it. The slow and inefficient had nothing to do with the checkin desk but everything to do with mangling my itinerary without involving a human being in the first place, and then by the screwup at the super elite desk. The checkin desk agent had to fix all of that and did a good job.

Did you use priority security (if eligible) and if so, was it quick and efficient?

Yes, it was not material though as security was empty in all lanes.

Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks?

Yes, MLL good as always.

Was priority boarding offered (if applicable to your status) and efficient?

Priority boarding was ignored by the gate agents at YUL as they usually do. Big lineups being processed while the automated preboarding announcement going on. So while the computer offered it the people did not and no it was not efficient.

If there was a delay, did the gate agent provide timely updates?

There was a delay and there were no updates available whatsoever.


Onboard - Y cabin:
Were the crew professional & well groomed?

Crew was great.

If there was a delay, were you provided with timely updates?

Yes, the pilot provided info and updates.

Was the IFE activated on the ground?

Yes. I did not use it for fear of reboot.

Approximately how long after take off did it take for the first meal service/Onboard cafe to begin?

Immediately.

How was the quality of the meal/Onboard cafe?

Just had the snack.

Did the cabin crew offer water regularly throughout the flight?

Yes, though flight was short.

Post departure
If you have checked baggage, did it arrive within reasonable period of time?

Overall experience/any other comments[/QUOTE]

I am underwhelmed with SE status and don't see that it adds any real value beyond a few extra upgrade points, especially when I lose my upgrade and am not offered anything in return.

Flight/Origin-Destination: 831 YUL-YYZ
Date: Sun, Jan 16
Cabin: Y
Status: E

Pre departure
Was check in quick and efficient? OLCI and baggage checkin at YQB earlier same day was a pleasant experience with a great agent
Did you use priority security (if eligible) and if so, was it quick and efficient? N/A
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? YUL Domestic MLL had one cookie and 3 carrots left on the counter at roughly 1530
Was priority boarding offered (if applicable to your status) and efficient? Boarding was a gong show as this GVA-originating flight had been delayed due to arriving an hour late and pax were getting antsy
If there was a delay, did the gate agent provide timely updates? Gate agent simply stated that the flight arrived from GVA and needed time for grooming

Onboard - Y cabin:
Were the crew professional & well groomed? Polite and professional
If there was a delay, were you provided with timely updates? Not at all, we were over 40 mins delayed and no comments from staff
Was the IFE activated on the ground? Oddly no, for the second flight that day
Approximately how long after take off did it take for the first meal service/Onboard cafe to begin? 40 mins
How was the quality of the meal/Onboard cafe? Pretzels and pretzels
Did the cabin crew offer water regularly throughout the flight? No

Post departure
If you have checked baggage, did it arrive within reasonable period of time? N/A

Overall experience/any other comments
The crew, well, polite and professional was younger and appeared quite frazzled that there were still pax missing from the flight 30 mins past scheduled departure time. No announcements were made and when the late pax arrived they were loudly complaining about having to take all their 'crap' off the plane just to get back on the same plane and same seat to make it to YYZ. I was going to explain the term 'Direct International Flight' but decided otherwise. ;)

Flight/Origin-Destination: AC 002 (NRT-YYZ)
Date: 2011-01-20
Cabin: J
Status: SE

Pre departure
Was check in quick and efficient? Yes (at airport)
Did you use priority security (if eligible) and if so, was it quick and efficient? N/A
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? NH lounge in NRT is quite lovely :)
Was priority boarding offered (if applicable to your status) and efficient? Very quick
If there was a delay, did the gate agent provide timely updates? Brief boarding delay, and yes

Onboard - J cabin:
Were the crew professional & well groomed? Yes
If there was a delay, were you provided with timely updates? N/A
Was the IFE activated on the ground? Yes
Was a pre-departure beverage offered on the ground? Yes
Did crew offer to hang your jacket? Yes
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Newspapers on the ground, meal orders in the air (possibly due to boarding delay?)
Did crew offer a hot towel prior to the meal service? Yes
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) Sorry, did not time this
How was the quality of all the meals? Dinner very good; breakfast good (Japanese-sourced pastries excellent)
Did the cabin crew continiously top up the beverage of your choice throughout the flight? Yes

Post departure
If you have checked baggage, did it arrive within reasonable period of time? N/A

Overall experience/any other comments
Relatively empty second J cabin; the cabin crew were very attentive and helpful

AC966 YYZ-BGI 23-Jan
 

Boarded early, but now 25 mins into a departure delay. Drinks and menus, but no IFE. I asked. "Working on it" was the reply. Stay tuned.

Flight is operated by a 763 today.
--
13F

YYZ-ZRH
 

This was my first ever trip on Air Canada.

Flight/Origin-Destination:
YYZ-ZRH (actually started in boston)
Date:
27th January
Cabin:
Y
Status:
*A gold (nothing with Air Canada)

Pre departure
Was check in quick and efficient?
Yes - agent in Boston was a little gruff
Did you use priority security (if eligible) and if so, was it quick and efficient?
N/A
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks?
Yes - in Toronto - food wasn't bad and they kept it replenished and hot; liked the drinks and snack selection.
Was priority boarding offered (if applicable to your status) and efficient?
Yes and yes
If there was a delay, did the gate agent provide timely updates?
Yes and okay (not great - plane was late being towed over and then had to de-ice); left 75 minutes late; understated the delay several times.


Onboard - Y cabin:
Were the crew professional & well groomed?
I guess so; didn't notice
Was the IFE activated on the ground?
No
Approximately how long after take off did it take for the first meal service/Onboard cafe to begin?
30 minutes - they were very quick; get people fed so they could get to sleep; did a great job of that.
How was the quality of the meal/Onboard cafe?
Yucky but edible; I had loaded up on dinner in the MLL
Did the cabin crew offer water regularly throughout the flight?
Yes

Post departure
If you have checked baggage, did it arrive within reasonable period of time?
Yes - quite quick
Overall experience/any other comments[/QUOTE]

The flight was probably not even 1/2 full so plenty of room to spread out and slept reasonably well. I did like the seats and the IFE. So, a good first trip with AC. Next one is part of a leisure trip in executive class to Asia. That should be fun.

Flight/Origin-Destination: EWR-YYZ
Date: Jan 19
Cabin: Y
Status: E (last flight w. status on *A—moved over to Skyteam for 2011)

Pre departure
Was check in quick and efficient? Meh. Agent wanted to finish personal conversation with TSA agent. Took him about 3 minutes to do that. I was the only one at the counter. I came off LH from FRA so was very much between departures.

Did you use priority security (if eligible) and if so, was it quick and efficient?
Security was empty.

Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? No, but EWR RCC is one of my favourite RCCs (after the old club at MSP).

Was priority boarding offered (if applicable to your status) and efficient? Yes, yes.

If there was a delay, did the gate agent provide timely updates? n/a

Onboard - Y cabin:
Were the crew professional & well groomed? The in-charge set the tone for the flight. Irritable and officious. Glad it was a short flight.

If there was a delay, were you provided with timely updates? n/a
Was the IFE activated on the ground? Yes.

Approximately how long after take off did it take for the first meal service/Onboard cafe to begin? 10 min.

How was the quality of the meal/Onboard cafe? n/a

Did the cabin crew offer water regularly throughout the flight? no.

Post departure
If you have checked baggage, did it arrive within reasonable period of time?

No, as per usual at YYZ. Priority tags did not work. Bag was last to be put on aircraft (I watched), but came out near the end in YYZ.

Overall experience/any other comments Average last flight with AC for 2011.

Flight/Origin-Destination: YEG-YMM AC 8380
Date: February 1, 2011
Cabin: Y
Status: E

Pre departure
Was check in quick and efficient? OLCI, very efficient
Did you use priority security (if eligible) and if so, was it quick and efficient? Yes, works great!
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Yes, it was good, but what is with offering espresso with no espresso cups?
Was priority boarding offered (if applicable to your status) and efficient? Yes, worked well and a great thing for this flight as the bins on dash 8 fill up quickly
If there was a delay, did the gate agent provide timely updates? No delay


Onboard - Y cabin:
Were the crew professional & well groomed? Yes
If there was a delay, were you provided with timely updates? No delay but had to return to YEG about halfway to YMM. Pilot announced but no reason other than mechanical issue. No crash trucks on the ground at YEG so must have been minor. Found out by overhearing FA that it was a lost generator. Within about 30 minutes of landing back at YEG back on another aircraft via ramp transfer and on way to YMM.
Was the IFE activated on the ground? There is IFE? Oh yah sorry dash 8 ;-)
Approximately how long after take off did it take for the first meal service/Onboard cafe to begin? Did not get anything first flight and I was in row 1. On Second flight only water.
How was the quality of the meal/Onboard cafe? This is a 7:30 am flight, can you offer something other than pretzels (this is what is usually offered, nothing offered on this flight). I have been doing this flight a few times this year and only once offered coffee, on this flight I asked for coffee and there was none.
Did the cabin crew offer water regularly throughout the flight? 1 hour flight offered once

Post departure
If you have checked baggage, did it arrive within reasonable period of time?

Overall experience/any other comments
As mentioned I have been on this flight a few times this year and will probably be on it again another dozen times. I realize it is a dash 8, but certainly there can be some consistency with serving coffee especially in the morning. Also having something other than pretzels in the am would be great, thankfully there is a Starbucks at YEG, but there are limited options on the return from YMM

Flight/Origin-Destination: 101 YYZ-YVR
Date:4 Jan 11
Cabin: J
Status:SE

Pre departure
Was check in quick and efficient? OLCI
Did you use priority security (if eligible) and if so, was it quick and efficient? n/a
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks?Yes. left as lunch was coming out.
Was priority boarding offered (if applicable to your status) and efficient?Yes..Efficient and well managed
If there was a delay, did the gate agent provide timely updates?n/a

Onboard - J cabin:
Were the crew professional & well groomed? ABSOLUTELY
If there was a delay, were you provided with timely updates? n/a
Was the IFE activated on the ground? no
Was a pre-departure beverage offered on the ground? yes
Did crew offer to hang your jacket? yes
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Newspapers offered on ground; menus distributed in air. Orders taken in air, with SE offeredchoices first
Did crew offer a hot towel prior to the meal service?Yes
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) 2h
How was the quality of all the meals? Good.Consistent with prior offerings
Did the cabin crew continiously top up the beverage of your choice throughout the flight? Yes

Post departure
If you have checked baggage, did it arrive within reasonable period of time? n/a

Overall experience/any other comments
IC acknowledged status when taking meal choices, said he recognized me from previous flights. Just before landing, he came to each passenger and asked how the flight was, thanked us for chosing AC

Flight/Origin-Destination: 7810 YSB-YYZ, 458 YYZ-YOW
Date: Feb 4, 2011
Cabin: Y (7810), J (458)
Status:E

[B]Pre departure
Was check in quick and efficient? Yes (YSB)



Onboard - Y cabin:

Was the IFE activated on the ground? N/A
Approximately how long after take off did it take for the first meal service/Onboard cafe to begin? 10 min?
How was the quality of the meal/Onboard cafe? Water and pretzels.

YYZ-YOW

Flight from YSB arrived 20-25 minutes late, so expected to just make my connection. Got to gate for YYZ-YOW flight and there is no plane at the gate - lots of people, no plane. At this point it is 10-15 min past the printed "boarding time"

Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Service was good there - issue is communication. I enter and was told by agent at desk that my flight is now boarding (I assume she is just wondering why I am there at this late a time). I inform her that there is no plane at that gate, so not boarding yet. She checks computer and tells me it is boarding. After short (polite) discussion she phones gate and agrees with me - no plane there - it is being towed over. So this delay has resulted in wasting how much of her time (never mind mine), and is repeated for how many customers. Oh yes - the flight notification I signed up for sends me a text about the delay as we are just about to taxi out.

Was priority boarding offered (if applicable to your status) and efficient? Yes
If there was a delay, did the gate agent provide timely updates? See above comments.

Onboard - J cabin:
Were the crew professional & well groomed? Excellent
If there was a delay, were you provided with timely updates?
Was the IFE activated on the ground? Yes
Was a pre-departure beverage offered on the ground? Yes
Did crew offer to hang your jacket? No
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Order for drinks taken while on ground, so that serving of drinks plus cheese plate could happen quickly once in air.
Did crew offer a hot towel prior to the meal service? Yes
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) Quick, didn't notice time. Short flight.
How was the quality of all the meals? Cheese plate is a bit lacking - bit more fruit would be nice.
Did the cabin crew continiously top up the beverage of your choice throughout the flight? Yes
Post departure
If you have checked baggage, did it arrive within reasonable period of time?
Yes

Overall experience/any other comments.
Crew on board the YYZ-YOW was really great for such a short flight. On the other hand, I cannot understand why Air Canada cannot resolve this lack of communication about delayed flights - not just because it inconveniences customers - but because it is wasting your employees' time also. Clearly they don't know about the delays too. In the age of text messaging this would allow rapid communication of changes to schedule, keeping everyone informed, but AC seems incapable of this level of organization.

Ac560 yvr-sfo 08feb2011
 

Flight/Origin-Destination: AC560 YVR-SFO
Date: 8 February 2011
Cabin: J
Status: E

Pre departure
Was check in quick and efficient? Cannot OLCI. At airport, cannot get UA connection flight BP from AC. Need to check in with UA after checking in at AC.
Did you use priority security (if eligible) and if so, was it quick and efficient? Not available for US departure
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Yes, as expected.
Was priority boarding offered (if applicable to your status) and efficient? Yes, yes
If there was a delay, did the gate agent provide timely updates? N/A

Onboard - J cabin:
Were the crew professional & well groomed? yes
If there was a delay, were you provided with timely updates? N/A
Was the IFE activated on the ground? yes. Map works.
Was a pre-departure beverage offered on the ground? No
Did crew offer to hang your jacket? yes
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Newspaper and menu on the ground. Meal order taken in the air after leveling off
Did crew offer a hot towel prior to the meal service? Yes
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) About 1.5 hour
How was the quality of all the meals? Acceptable
Did the cabin crew continuously top up the beverage of your choice throughout the flight? Yes

Post departure
If you have checked baggage, did it arrive within reasonable period of time?
Connecting to UA flight at SFO

Overall experience/any other comments
As expected. Map function working (unexpected)

deleted. double post

Flight/Origin-Destination: AC739 YYZ-SFO
Date: 07-Feb-2011
Cabin: J
Status: SE

Pre departure
Was check in quick and efficient? Yes. though I first came from Ottawa. When I got to YYZ, I realized I had been give 2 boarding passes to the YOW-YYZ flioght and none to the YYZ-SFO flight. A quick call to the Concierge solved the problem and a new BP was delivered in minutes.
Did you use priority security (if eligible) and if so, was it quick and efficient? Yes- but it was very busy.
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Yes- it was busy wehn I first got in- not enough seats- clear out after about 45 minutes.
Was priority boarding offered (if applicable to your status) and efficient? Yes, and efficient
If there was a delay, did the gate agent provide timely updates? There was a delay- GA did provide updates.

Onboard - J cabin:
Were the crew professional & well groomed? Yes
If there was a delay, were you provided with timely updates? Yes. Further delayed at the gate- then deicing- total 1hr 45min delay. Updates were given.
Was the IFE activated on the ground? Yes
Was a pre-departure beverage offered on the ground? Yes.
Did crew offer to hang your jacket? Yes.
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Newspapers and menus handed out on the ground. Meal orders were taken on the ground by status.
Did crew offer a hot towel prior to the meal service? Yes
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) Just over 1 hourHow was the quality of all the meals? Food was good- salad was fresh.Did the cabin crew continuously top up the beverage of your choice throughout the flight? Yes, SD Robert mixed well with J clients- he was very attentive and wanted to ensure we were all comfortable.

Post departure
If you have checked baggage, did it arrive within reasonable period of time? Yes. No problem there.

Overall experience/any other comments: We had very good service- with the extra delay on the ground, and then waiting for quite a while at the de-icing bay, SD Robert came around with drinks while waiting for de-icing.

He is a very good SD- he love AC and his positive attitude is infectious. He engaged with us and took extra time to talk to us.He clearly cares about the customers on board and genuinely wanted all of us to leave with a positive impression of AC--I was defintely impressed!!
Plumber

Flight/Origin-Destination: AC739 YZ-SFO
Date: 2011-02-15
Cabin: Y
Status: Elite

Pre departure
Was check in quick and efficient? OLCI
Did you use priority security (if eligible) and if so, was it quick and efficient? Yes, it worked well :eek:
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Yes, the usual fare. a little variety now and then would be nice
Was priority boarding offered (if applicable to your status) and efficient? n/a, was last on the plane due to a miscommunicated gate change
If there was a delay, did the gate agent provide timely updates? n/a

Onboard - Y cabin:
Were the crew professional & well groomed? Yes & Yes
If there was a delay, were you provided with timely updates? n/a
Was the IFE activated on the ground? Yes
Approximately how long after take off did it take for the first meal service/Onboard cafe to begin? n/a - went to sleep
How was the quality of the meal/Onboard cafe? n/a
Did the cabin crew offer water regularly throughout the flight? yes

Post departure
If you have checked baggage, did it arrive within reasonable period of time? n/a

Overall experience/any other comments

Flight/Origin-Destination: AC 561
Date: 2010-02-17
Cabin: J
Status: Elite

Pre departure
Was check in quick and efficient? Yes, the SFO agents were helpful and very personable. They mentioned they were new and just out of training. Please send them our compliments!
Did you use priority security (if eligible) and if so, was it quick and efficient? Yes, it worked as well as that mess at SFO can
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? United RCC, decided to skip the stale cereal and warm yogurt.
Was priority boarding offered (if applicable to your status) and efficient? Yes, and yes
If there was a delay, did the gate agent provide timely updates? n/a

Onboard - J cabin:
Were the crew professional & well groomed? Yes & Yes
If there was a delay, were you provided with timely updates? Yes, F/O kept us up to date on delay in take off due to our position in the queue
Was the IFE activated on the ground? Yes
Was a pre-departure beverage offered on the ground? Yes
Did crew offer to hang your jacket? Yes
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? No newspapers, meal orders taken in the air, appeared to be by status.
Did crew offer a hot towel prior to the meal service? Yes
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) 1 Hour
How was the quality of all the meals? Poor. The eggs in the omelette were terrible. The circle-o-egg that subway puts on their breakfast sandwiches is better.
Did the cabin crew continuously top up the beverage of your choice throughout the flight? Yes


Post departure
If you have checked baggage, did it arrive within reasonable period of time? n/a

Overall experience/any other comments
The SD on our flight was wonderful. Pleasant, attentatitive and professional. Exemplary service. well done :)