Flight/Origin-Destination:874/YUL-FRA
Date:8/31/10
Cabin:J
Status:E

Pre departure
Was check in quick and efficient? Yes
Did you use priority security (if eligible) and if so, was it quick and efficient? Yes/Yes
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Yes, overcrowded. Could not find a seat.
Was priority boarding offered (if applicable to your status) and efficient? Yes/No but not AC's fault - Gate lice are unavoidable it seems.
If there was a delay, did the gate agent provide timely updates? N/A

Onboard - J cabin:
Were the crew professional & well groomed? SD was dismissive.
If there was a delay, were you provided with timely updates? N/A
Was the IFE activated on the ground? No. When I asked, was dismissed as "We don't do that.". Was not activated until ~5-10 minutes after seatbelt sign. 2 full-plane resets.
Was a pre-departure beverage offered on the ground? Yes
Did crew offer to hang your jacket? Yes
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Yes, Yes, in the air.
Did crew offer a hot towel prior to the meal service? Hot towel was, well, cold.
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) I'd guess about 90 minutes?
How was the quality of all the meals?Not bad actually. Better catering from YUL? I'm usually a YYZ-er
Did the cabin crew continuously top up the beverage of your choice throughout the flight? Yes

The kind lady who attended to my seat was great. Sense of humour, the whole bit. Her SD was not. Gave the impression she had no time for anyone, and was busy. Again, as with most TATL flights, the service was rushed - to get to the magazines in the galley. AC offers the Gourmet Express option for those who want to eat and crash quick. Those that choose the full menu (cuz they can't sleep before midnight, like me) should not have the next course arriving while only 1/2 way through the 1st. And I'm a quick eater - I'm used to eating in the 2 minutes I have, 10 minutes before air-time, on the back of a production truck.

Please bring back the "Wake Me / Don't Wake me" stickers I used to get in J going to GRU. When I woke up, I couldn't even get a cup of coffee we were so close to wheels-down. In hindsight, I suppose I could have requested a wake-up call. I'll see how that goes next time. F/A was nice enough to fetch me some juice from an already-stowed trolley so I could get rid of the morning ew.

In fact, I think this would work best. When taking meal orders, ask for one of three options:

1) Wake me for full breakfast service.
2) Wake me with enough time to sip a coffee and take a pee before wheels-down.
3) Touch me and die :) (I know some are like this)

Flight/Origin-Destination: AC34 / SYD-YVR leg only
Date: 05 SEP 10
Cabin: J
Status: SE

Pre departure
Was check in quick and efficient? Yes
Did you use priority security (if eligible) and if so, was it quick and efficient? Yes/Very
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? NZ Koru Club / One of my favourites
Was priority boarding offered (if applicable to your status) and efficient? Yes/Very
If there was a delay, did the gate agent provide timely updates? No

Onboard - J cabin:
Were the crew professional & well groomed? Some (see below)/Yes
If there was a delay, were you provided with timely updates? Yes (minor)/No
Was the IFE activated on the ground? No
Was a pre-departure beverage offered on the ground? Yes
Did crew offer to hang your jacket? N/A
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Yes/Yes/Yes (drink order on the ground, meal order in the air, by status)
Did crew offer a hot towel prior to the meal service? Yes
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) About 1h15. Very rushed by one of the FAs. Breakfast was served 2h15 prior to landing, again, quite rushed with heaps of time left to do absolutely nothing before landing.
How was the quality of all the meals? Lunch (lamb) 8/10, Mid-flight snack (dim sum) 7/10, Breakfast (omelette) 5/10
Did the cabin crew continuously top up the beverage of your choice throughout the flight? Yes

Post departure
If you have checked baggage, did it arrive within reasonable period of time? Yes

Overall experience/any other comments
Apparently one of the FAs was not feeling well, as I was told by the SD to whom I've mentioned less than attentive attitude (I am being diplomatic in saying this. At the end of the day, I do sympathise with him.). SD was absolutely fantastic and really tried to improve things. She did ask the FA to go to sleep, but he insisted on continuing with the service. Now, you do get one of these every once in a while, but I really felt bad for those who seemed to have been new to AC J.

Same FA was walking around with his iPhone on about 5 min before landing, and immediately upon landing popped in a bluetooth earphone, which was certainly a first for me on any flight.

Flight/Origin-Destination: AC798/LAX-YUL
Date: 2010-09-06
Cabin: J
Status: Elite

Pre departure
Was check in quick and efficient? Checked in online, but the kiosk would not print my BP. Went to Exec counter where a very friendly agent printed boarding cards for me and explained she was making a note in the system that my cert had been pulled at LAX so there wouldn’t be a problem connecting at YUL 

Did you use priority security (if eligible) and if so, was it quick and efficient? None available? If there was it, was poorly signed.

Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Yes, stopped for a quick drink. The automatic hot beverage machine here is superior to those in YYZ ;) (hint hint). There was no snacks/food out that I could see... ?
Was priority boarding offered (if applicable to your status) and efficient? Yes, it was well managed.

If there was a delay, did the gate agent provide timely updates? The delay was poorly managed. I got an email about the delay @ 902PDT. At the airport, I was told that the flight was on time and to be ready to board at 1130 for a 1205 departure. I left the lounge @ 1130 to walk down to the gate. As I was leaving the lounge I heard some excited chatter on the 2way radio that the aircraft was literally touching down. Again, told everything was on time for 12:05 departure. I visited starbucks, bought a magazine, went back to the gate. PAX just starting to deplane. The PA in the area of gates 24/26 is horrible. The low fidelity automated announcements combined with gate agents yelling into the mic make it almost impossible to hear what is being announced. Boarding started at 1205, the departure time, again with no further mention of the delay. On board, we pushed at 12:23 without any mention of the delay. Admittedly, this is nicer than UA and their constant “OMG we’re late, hurry hurry huury, sit down, strap in, lets go lets go” announcements. Once airborne, Y PAX were offered one free alcoholic beverage due to the delay.
It would have been nice if the lounge agent (who was very polite and otherwise helpful) simply told passengers: ”the inbound aircraft is delayed. I will call you once priority boarding has begun”

Onboard - J cabin:

Were the crew professional & well groomed? Yes.

If there was a delay, were you provided with timely updates? No delay once boarded.

Was the IFE activated on the ground? Yes, available before and after the safety video.

Was a pre-departure beverage offered on the ground? Yes, no time for a refill.

Did crew offer to hang your jacket? No / N/A

Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? No newspapers. Menus distributed on the ground, orders taken after seatbelt sign off.
Did crew offer a hot towel prior to the meal service? Yes. The towel was due to be retired though, I could see through it.

Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) 1.6hrs.

How was the quality of all the meals? Good.

Did the cabin crew continuously top up the beverage of your choice throughout the flight? Yes – very attentive

Post departure
If you have checked baggage, did it arrive within reasonable period of time? N/A – No checked bags.

Overall experience/any other comments
Many thanks to the J cabin crew, an excellent flight with great service. Jonathan should be used as an example for training FAs in this cabin.

Flight/Origin-Destination: 1158 (yyc-yyz)
Date: Sept 6th
Cabin: J
Status: AC*E

Pre departure
Was check in quick and efficient?
Long lineup (10ppl) at exec check in. However, all three stations where staffed and was through in five minutes
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks?
Apple juice was tasty. I am a big fan of the email print service ([email protected]) at YYC and not sure why this isn't at other MLLs? I know it isn't in YEG
Was priority boarding offered (if applicable to your status) and efficient?
was offered and I used it.
If there was a delay, did the gate agent provide timely updates?
no delay.

Onboard - J cabin:
Were the crew professional & well groomed? yes.

Was the IFE activated on the ground? No, IFE was not on while on the ground. It looked like the IFE was broken (black screen with white line through it - however, it was reset before the safety announcement and worked from then on
Was a pre-departure beverage offered on the ground? water or OJ
Did crew offer to hang your jacket? yes, they did
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? newspapers where offered and menus distributed while Y was still boarding. I believe order was taken before takeoff
Did crew offer a hot towel prior to the meal service? yes
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) Do not recall exactly but not long.
How was the quality of all the meals? Chicken Rice was actually good. Chicken breast seemed larger than I'm used to.
Did the cabin crew continiously top up the beverage of your choice throughout the flight? was offered


Post departure
If you have checked baggage, did it arrive within reasonable period of time?No. Priority tagged bags did not come off first at YYZ. bags came out somewhere in the middle to end of bag distribution.

Overall experience/any other comments

Flight/Origin-Destination: YOW-LHR
Date: 5 Sep
Cabin: J
Status: AC*E

Pre departure
Was check in quick and efficient? Yes
Did you use priority security (if eligible) and if so, was it quick and efficient? N/A
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Yes - the new lounge is nice and large, food and drink selection was standard
Was priority boarding offered (if applicable to your status) and efficient? Yes
If there was a delay, did the gate agent provide timely updates? N/A

Onboard - J cabin:
Were the crew professional & well groomed? Yes
If there was a delay, were you provided with timely updates? N/A
Was the IFE activated on the ground? Yes
Was a pre-departure beverage offered on the ground? Yes
Did crew offer to hang your jacket? No
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? No newspapers offered. Meal orders taken in the air.
Did crew offer a hot towel prior to the meal service? Yes
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) Over 1.5 hours - much too long for a 22:45 departure, especially for pax who wish to sleep, IMHO
How was the quality of all the meals? Standard
Did the cabin crew continiously top up the beverage of your choice throughout the flight? One top up only.

Onboard - Y cabin:
Were the crew professional & well groomed?
If there was a delay, were you provided with timely updates?
Was the IFE activated on the ground?
Approximately how long after take off did it take for the first meal service/Onboard cafe to begin?
How was the quality of the meal/Onboard cafe?
Did the cabin crew offer water regularly throughout the flight?

Post departure
If you have checked baggage, did it arrive within reasonable period of time? Yes

Overall experience/any other comments
Service was solid but unexceptional, which surprised me since the J cabin had quite a few vacant seats.

Flight/Origin-Destination: AC602/YYZ-YHZ
Date: Sept 7 2010
Cabin: J
Status: E

Pre departure
Was check in quick and efficient? N/A, connected
Did you use priority security (if eligible) and if so, was it quick and efficient? N/A
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? No
Was priority boarding offered (if applicable to your status) and efficient? Yes, no gate lice at all today
If there was a delay, did the gate agent provide timely updates? N/A

Onboard - J cabin:
Were the crew professional & well groomed? Yes
If there was a delay, were you provided with timely updates? N/A
Was the IFE activated on the ground? Yes
Was a pre-departure beverage offered on the ground? Yes, OJ/Water
Did crew offer to hang your jacket? N/A, but did so for others
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Newspapers on ground, no menus (starting to become the norm from what I see), meals in order of status once in the air
Did crew offer a hot towel prior to the meal service? Yes
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) 1.5 hrs.
How was the quality of all the meals? Okay
Did the cabin crew continiously top up the beverage of your choice throughout the flight? Beverages only served with meal (about 1hr into flight) and when tray was cleared.

Post departure
If you have checked baggage, did it arrive within reasonable period of time? N/A

Overall experience/any other comments
First time in a long time that I've had the Service Director address everyone by name in the front cabin through the entire flight. Just prior to landing she addressed each awake passenger in the J cabin to ask how the flight was for us. When deplaning she thanked each of us by name. It was a very nice touch that is certainly not the norm.

Flight/Origin-Destination: AC845 FRA-YYC
Date: Sept. 5, 2010
Cabin: C/J
Status: E

Pre departure
Was check in quick and efficient? Yes, no queue. (unlike the Y queue which looked like a looong wait)
Did you use priority security (if eligible) and if so, was it quick and efficient? priority security at the B gates (non-Schengen) was quick and efficient (2min wait) despite travelling during peak times
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? N/A
Was priority boarding offered (if applicable to your status) and efficient? yes and yes (anyhow I hate the long queues for documents being checked at FRA before entering the gate area, though I´m not sure whether this is AC´s fault)
If there was a delay, did the gate agent provide timely updates? N/A

Onboard - J cabin:
Were the crew professional & well groomed? yes
If there was a delay, were you provided with timely updates? N/A
Was the IFE activated on the ground? yes
Was a pre-departure beverage offered on the ground? yes (sparkling wine and orange juice, no water)
Did crew offer to hang your jacket? no
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? newspapers and menus were distributed on the ground right after settling in, meal orders taken on the ground
Did crew offer a hot towel prior to the meal service? yes
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) 2h - 2.5h (meal service itself was reasonably eficient, but it took ages for the first course to be served)
How was the quality of all the meals?
appetizer (parma ham and cantaloupe): good
salad (baby leafs + sundried tomatoes): very good
bread rolls: disappointing (soggy, tasteless, cold)
entree (boursin and herb-crusted beef filet): decent enough, but not too impressive (cooked too long, drowned in sauce, vegetables and mashed potatoes pretty much tasteless)
dessert (lava cake): excellent

pre-arrival meal (antipasti and orange slices): antipasti plate was excellent, though something more substantial would have been nice, dessert (five orange slices) was disappointing

Did the cabin crew continiously top up the beverage of your choice throughout the flight? post-departure drink and drinks during meal service were topped up; wasn´t offered any drinks between meals (though spent most of the time sleeping, and the two times I went to the galley to ask for a drink the FAs came back with my drink immediately)

Post departure
If you have checked baggage, did it arrive within reasonable period of time? yes

Overall experience/any other comments
cabin crew was very friendly and professional, especially the (male) FA working the forward C cabin (left aisle) went out of his way to provide excellent service

food: overall good (better than a few years ago and better than the offerings on other airlines), but still some room for improvement (e.g. warm rolls, maybe even some garlic bread), a little more substanial 2nd meal for a 9h 40min flight

drinks: white wines were disappointing, red wine (Argentinian Malbec) was pretty good; sparkling wine/champagne not too impressive; maybe AC could invest some $$ in their drinks after having improved the catering over the last year?

overall: still my favourite TATL C product with some room for improvement

Flight/Origin-Destination: 140 YHZ-YYZ
Date: Sept 7
Cabin: J
Status: SE

Pre departure
Was check in quick and efficient? Yep
Did you use priority security (if eligible) and if so, was it quick and efficient? None in YHZ, but place was dead.
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Nope
Was priority boarding offered (if applicable to your status) and efficient? Yep
If there was a delay, did the gate agent provide timely updates? Slight delay, but nothing stated. It was obvious as the flight was late inbound.

Onboard - J cabin:
Were the crew professional & well groomed? Yes
If there was a delay, were you provided with timely updates? n/a
Was the IFE activated on the ground? Yes
Was a pre-departure beverage offered on the ground? Yes, but right before pushback.
Did crew offer to hang your jacket? No, I had to ask.
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? No newspapers, no menus. Meal orders taken in the air.
Did crew offer a hot towel prior to the meal service? Yes
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) 2 hours. Took forever
How was the quality of all the meals? Nice to see the ravioli back. and love the brownie.
Did the cabin crew continiously top up the beverage of your choice throughout the flight? NO



Post departure
If you have checked baggage, did it arrive within reasonable period of time?

Overall experience/any other comments

FA that serviced J was clearly new an inexperienced. Took her forever to get drink orders straight and delivered. My double scotch first arrived as a glass of red wine. She tipped a meal try on the guy in 1D. I realized after the flight the guy was crew. He was not looking too impressed! No refill on the drink. Never made it back. Not a big deal, but the couple in 3D/F were clearly pissed. SD was working the back.

Flight Report and Feedback
 

Flight/Origin-Destination: AC856 YYZ - LHR
Date: August 29th 2010
Cabin:J
Status:P

Pre departure
Was check in quick and efficient?
N/A connected from YGK

Did you use priority security (if eligible) and if so, was it quick and efficient?
N/A connected from YGK

Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks?
Yes - YYZ MLL. Drink selection very good. Food so so. Was in there for over 5 hours because of delay. rubbery pasta (ravioli) was only choice plus some salad stuff. Bread was stale. Service was good.

Was priority boarding offered (if applicable to your status) and efficient?
yes and yes


If there was a delay, did the gate agent provide timely updates?
4 hour delay due to stuck brake on 777-300ER. Updates were reasonable but could have been better.

Onboard - J cabin:
Were the crew professional & well groomed?
yes

If there was a delay, were you provided with timely updates?
crew provided a very detailed explanation regarding the 4 hour delay. It was refreshing to hear what felt like an honest review of the situation

Was the IFE activated on the ground?
No

Was a pre-departure beverage offered on the ground?
Yes
Did crew offer to hang your jacket?
N/A

Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)?
Yes - ground

Did crew offer a hot towel prior to the meal service?
yes

Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected)
Not sure. Best guess would be 90 minutes

How was the quality of all the meals?
ok. Not great though. Beef was way overcooked and tasteless. Cheese plate and port was great. Dessert was very good.

Did the cabin crew continiously top up the beverage of your choice throughout the flight?
yes - although the wine selection was pretty dismal.

Post departure
If you have checked baggage, did it arrive within reasonable period of time?
yes

Overall experience/any other comments
First time in J 'pod' and was quite impressed. Managed to get 3 hours sleep which is unusual for me on an aircraft..

Flight/Origin-Destination: AC 849 LHR - YYZ
Date: September 6th 2010
Cabin:J
Status:P

Pre departure
Was check in quick and efficient?
N/A connected from MAN

Did you use priority security (if eligible) and if so, was it quick and efficient?
Didn't seem to be avaialble at LHR T3 connections

Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks?
Yes - LHR/SAS London Lounge. Drink selection ok. Food ok. Wasn't that impressed with what is billed as a flagship lounge in terms of seating comfort and arrangement. Way too 'IKEA' for my liking. Very little input from Air Canada it seems.

Was priority boarding offered (if applicable to your status) and efficient?
yes but not that efficient due to the 'holding pen' at LHR gate


If there was a delay, did the gate agent provide timely updates?
No delay

Onboard - J cabin:
Were the crew professional & well groomed?
yes

If there was a delay, were you provided with timely updates?
N/A

Was the IFE activated on the ground?
No - IFE was a problem throughout the flight. (A330) Had to be rebooted 3 times and each time took over 20 minutes. On the third time I had already got through the first half of a movie and was then forced to wait until it rebooted again. Also had to sit through the forced commercials at the start of the movie each time. Programming - September edition of enroute magazine states that 'Robin Hood' is on the IFE. Our IFE was still programmed with the August programming that was present on my flight a week earlier. FA apologized. Map did not work for duration of flight. IFE was very lacklustre onm this flight.

Was a pre-departure beverage offered on the ground?
Yes

Did crew offer to hang your jacket?
N/A

Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)?
Yes - newspaper on ground, meal order in air. Not enough menus for all J passengers. Had to 'share'

Did crew offer a hot towel prior to the meal service?
yes

Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected)
Not sure. Best guess would be 120 minutes

How was the quality of all the meals?
ok. Not great though. Chicken dish tasted and looked like a typical Y TA meal. Cheese plate and port was great. Dessert was very good choc lava cake with ice cream.

Did the cabin crew continiously top up the beverage of your choice throughout the flight?
yes - although the wine selection was pretty dismal. The chardonnay was awful.

Post departure
If you have checked baggage, did it arrive within reasonable period of time?
NO - the baggage handling at YYZ is clearly broken beyond fixing. The wait for baggage was approaching 50 mins by the time I got mine and there were still lots of people waiting

Overall experience/any other comments
Overall experience was good but A330 seems to be having issues with the XM upgrades in terms of the IFE system.
After I woke from a nap, FA asked if I would like anything. I said a coke would be great but she never returned!

YYC-LAX
 

Flight/Origin-Destination:YYC-LAX
Date:20AUG
Cabin:J
Status:E

Pre departure
Was check in quick and efficient? Yes
Did you use priority security (if eligible) and if so, was it quick and efficient? Not available
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks?No not available for US departure in YYC, a hole in AC YYC service (nice lounge on domestic side.
Was priority boarding offered (if applicable to your status) and efficient? Yes
After handicapped small children as I think is appropriate.

The gate agent, gentleman with gray / white hair only one at gate desk, was a pleasure to deal with, efficient, pleasant and aware of what was going on in waiting area. He gave us his full attention and pleasant efficient service. I was pleased to notice that he was very helpful with some people waiting in area with very small children, talking with and assisting them without having to be asked. Boarding was done quickly and efficiently. My daughter was unable to be upgraded as a late passenger just made the flight but agent had made me aware of the possibility and updated me so I was more pleased with the service than disappointed in the non-upgrade. A fine employee, I own a small business and appreciate his dedication to service.

Onboard - J cabin:
Were the crew professional & well groomed? Yes
If there was a delay, were you provided with timely updates?
Was the IFE activated on the ground? Yes
Was a pre-departure beverage offered on the ground? Yes
Did crew offer to hang your jacket? Yes
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? in air
Did crew offer a hot towel prior to the meal service? Yes
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected)
How was the quality of all the meals?
Did the cabin crew continiously top up the beverage of your choice throughout the flight? If it looked like it was needed they asked . Good service

Flight/Origin-Destination: LAX YYC
Date:06SEP AC573
Cabin:J
Status:E

Pre departure
Was check in quick and efficient? Yes, pleasant efficient service at ticketing/ checkin processed upgrade cheerful and professional agent. Gate agent, alone at desk, was pleasant, cheerful and efficient, checked to make sure SWU bonus still applied (last day) did everything by the book but in a very efficient and pleasant way. great employee.
Did you use priority security (if eligible) and if so, was it quick and efficient?Not avail
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks?Yes Desk service was excellent and pleasant. Food ok but limited very few magazines or newspapers.
Was priority boarding offered (if applicable to your status) and efficient? Yes
If there was a delay, did the gate agent provide timely updates?

Onboard - J cabin:
Were the crew professional & well groomed? Yes, the front cabin in charge person was friendly attentive and efficient. She has to be one of the most cheerful people I have encountered in a long time, in a totally natural honest way, not as a role for the job. After the flight (I had been flying for 20 hours and was exhausted) I had forgotten my new ipad in the magazine pouch and her and the Captain returned it to me at the luggage drop belt. I was again impressed with her professional service.

I had a item lost on an flight a couple years ago and found the Toronto airport staff and lost in found telephone service unpleasant, seemingly unconcerned with customer inconvenience and slow. So I was delighted with the In charge and Captains attitudes.
If there was a delay, were you provided with timely updates? Yes delay due to engine startup problems, accurate timely updates.
Was the IFE activated on the ground? Yes
Was a pre-departure beverage offered on the ground? Yes
Did crew offer to hang your jacket? Yes
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Air
Did crew offer a hot towel prior to the meal service? Yes
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) 40 min?
How was the quality of all the meals? Very good for a mid length flight, pasta (my daughters) was a bit uninspiring, my chicken was quite good.
Did the cabin crew continuously top up the beverage of your choice throughout the flight? As appropriate.
Great service all around.

Flight followed 8 domestic US and international flights in 16 days before mostly in J on US carrier and this flights customer service was best of all. The AC flight YYC - LAX, this return flight and others transpacific this year have all best better service than US carriers and have been very good to excellent for service.

Then order the gourmet express option and sleep.

Flight/Origin-Destination: AC1161/YHZ-YYZ
Date: Sept 10 2010
Cabin: J
Status: E

Pre departure
Was check in quick and efficient? Kiosks always are
Did you use priority security (if eligible) and if so, was it quick and efficient? N/A
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Yes, very busy. Wouldn't hurt people to adhere to the "Cell-free Zone" signs some times.
Was priority boarding offered (if applicable to your status) and efficient? Yes, Yes
If there was a delay, did the gate agent provide timely updates? N/A

Onboard - J cabin:
Were the crew professional & well groomed? Yes
If there was a delay, were you provided with timely updates? Updates provided (ground operations suspended for lightening). Timely? Maybe. Frequent? Not really. But it sufficed as I'm sure nobody really knew when we'd get rolling.
Was the IFE activated on the ground? Yes
Was a pre-departure beverage offered on the ground? Yes, OJ/Water. Due to approx 1hr delay at gate standard beverages were provided too.
Did crew offer to hang your jacket? N/A
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Everything done on ground (we had time after all) and by status.
Did crew offer a hot towel prior to the meal service? Yes
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) Approx 1.25 hrs
How was the quality of all the meals? Decent
Did the cabin crew continiously top up the beverage of your choice throughout the flight? Absolutely.

Post departure
If you have checked baggage, did it arrive within reasonable period of time? N/A connecting
Overall experience/any other comments
Flight attendant that worked J cabin was efficient, organized and very well mannered. One of the best services in domestic J that I've had.

Flight/Origin-Destination: AC159/YYZ-YEG
Date: Sept 10 2010
Cabin: J
Status: E

Pre departure
Was check in quick and efficient? N/A connecting
Did you use priority security (if eligible) and if so, was it quick and efficient? N/A
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Yes, adequate
Was priority boarding offered (if applicable to your status) and efficient? Yes, Yes. The PA at gate 132 was way too quiet and many people couldn't hear the announcements.
If there was a delay, did the gate agent provide timely updates? N/A

Onboard - J cabin:
Were the crew professional & well groomed? Yes
If there was a delay, were you provided with timely updates? N/A
Was the IFE activated on the ground? Yes
Was a pre-departure beverage offered on the ground? Yes
Did crew offer to hang your jacket? N/A. Seatmate had to request that his was hung though.
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Newspapers and menus on the ground. Orders, by status, in the air.
Did crew offer a hot towel prior to the meal service? Yes
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) 1.5 hrs
How was the quality of all the meals? Salad was horrible. Was simply made up of romaine lettuce that was mostly the stalk. There was hardly any visible cheese on any that I got a glimpse of.
Did the cabin crew continiously top up the beverage of your choice throughout the flight? Yes

Post departure
If you have checked baggage, did it arrive within reasonable period of time? N/A

Overall experience/any other comments
The FA working the J cabin was very attentive and did a good job keeping our drinks filled as well as performing the meal service. The only complaint is that her knowledge of wine didn't even include knowing the varieties. When asked for a Sauvignon Blanc she just produced a blank stare and then proceeded to check the labels on all the red wines on the cart. A small amount of training for these FAs would make this part of the service seem much more polished.