Sofitel Bali Nusa Dua
Apr 21, 2019, 11:15 pm
#316
Join Date: Mar 2000
Posts: 938
We will be staying at Sofitel Bali for the first time next week and I got this welcome email today. What a nice letter offering a little extra on top of standard Plat benefits and definitely makes me feel welcome.
Dear Mr. R2,
Bonjour! Selamat sore
Firstly, we would like to extend our sincere gratitude for choosing to stay with us as well as for your loyal patronage towards AccorHotels.
We have noted that you are holding our Accor Plus AccorHotels Platinum membership, which entitles you for a complimentary room upgrade to the next room category (subject to availability).
With regards to this benefit, I regret to inform you that due to our unavailability of higher room category, we are unable to confirm the complimentary upgrade.
Alternatively, in consideration of your loyalty, we are delighted to extend a 1 (one) time complimentary buffet dinner at our Kwee Zeen restaurant for 2 (two) adults, which you may enjoy this privilege at any point during your stay.
In addition, kindly be informed that should we are able to upgrade your room to our higher room category upon your arrival, the complimentary buffet dinner will be no longer valid.
Last but not least, we sincerely hope that this extra gesture of appreciation will help us providing an even better stay for you.
Mr. R2, I remain at your entire disposal should you require any further assistance.
Rest assured that your stay will be looked after and we will do our utmost to make it most memorable one.
We wish you a magnifique day and we look forward to welcoming you very soon to our resort!
Best Regards,
Dita Herliani
Luxury Concierge
Bonjour! Selamat sore
Firstly, we would like to extend our sincere gratitude for choosing to stay with us as well as for your loyal patronage towards AccorHotels.
We have noted that you are holding our Accor Plus AccorHotels Platinum membership, which entitles you for a complimentary room upgrade to the next room category (subject to availability).
With regards to this benefit, I regret to inform you that due to our unavailability of higher room category, we are unable to confirm the complimentary upgrade.
Alternatively, in consideration of your loyalty, we are delighted to extend a 1 (one) time complimentary buffet dinner at our Kwee Zeen restaurant for 2 (two) adults, which you may enjoy this privilege at any point during your stay.
In addition, kindly be informed that should we are able to upgrade your room to our higher room category upon your arrival, the complimentary buffet dinner will be no longer valid.
Last but not least, we sincerely hope that this extra gesture of appreciation will help us providing an even better stay for you.
Mr. R2, I remain at your entire disposal should you require any further assistance.
Rest assured that your stay will be looked after and we will do our utmost to make it most memorable one.
We wish you a magnifique day and we look forward to welcoming you very soon to our resort!
Best Regards,
Dita Herliani
Luxury Concierge
Apr 21, 2019, 11:19 pm
#317
Join Date: Sep 2015
Programs: Accor Platinum, IHG DA
Posts: 664
Apr 21, 2019, 11:56 pm
#318
Join Date: Feb 2018
Programs: Bonvoy :Ambassador , ALL :Diamond, Skywards :Silver, Krisflyer :Silver
Posts: 2,808
Some improvement I guess. When I was stayed there previously as Gold, no upgrade was given and the rest of benefits have to be asked/begged/requested. And my friend who was a Platinum also have similar treatment.
Personally I think its better not to email guest like that, but just offer the comp dinner in case of upgrade is not available.
Personally I think its better not to email guest like that, but just offer the comp dinner in case of upgrade is not available.
Apr 22, 2019, 12:12 am
#319
Join Date: Sep 2016
Location: Canberra Australia
Programs: AccorPlus Plat
Posts: 120
Impressed: Upgrade guarantee 6 months in advance
Subject: Guaranteed upgrade to Luxury Room Pool Access
From: xxxxxx xxxxxx - SOFITEL Bali Nusa Dua
To: [email protected]
Dear Mr. Firsttime,
Bonsoir! Selamat Malam from Sofitel Bali Nusa Dua Beach Resort!
Welcome back!
We are delighted to received your future reservation with us on September xx – xx, 2019.
We have confirmed the room upgrade to Luxury Room Pool Access as requested.
We look forward to welcoming you and your family back on September!
Should you require further assistance, please feel free to contact us.
Kind regards,
Xxxxxx
From: xxxxxx xxxxxx - SOFITEL Bali Nusa Dua
To: [email protected]
Dear Mr. Firsttime,
Bonsoir! Selamat Malam from Sofitel Bali Nusa Dua Beach Resort!
Welcome back!
We are delighted to received your future reservation with us on September xx – xx, 2019.
We have confirmed the room upgrade to Luxury Room Pool Access as requested.
We look forward to welcoming you and your family back on September!
Should you require further assistance, please feel free to contact us.
Kind regards,
Xxxxxx
Apr 22, 2019, 2:06 am
#320
Join Date: Jan 2012
Location: Sunshine Coast, Australia
Programs: Accor Diamond, Qantas Platinum
Posts: 485
How amazing is it that they have already upgraded you.
it encourages me to book the Sofitel when I’m looking to stay there in a few months.
.
it encourages me to book the Sofitel when I’m looking to stay there in a few months.
.
Subject: Guaranteed upgrade to Luxury Room Pool Access
From: xxxxxx xxxxxx - SOFITEL Bali Nusa Dua
To: [email protected]
Dear Mr. Firsttime,
Bonsoir! Selamat Malam from Sofitel Bali Nusa Dua Beach Resort!
Welcome back!
We are delighted to received your future reservation with us on September xx – xx, 2019.
We have confirmed the room upgrade to Luxury Room Pool Access as requested.
We look forward to welcoming you and your family back on September!
Should you require further assistance, please feel free to contact us.
Kind regards,
Xxxxxx
From: xxxxxx xxxxxx - SOFITEL Bali Nusa Dua
To: [email protected]
Dear Mr. Firsttime,
Bonsoir! Selamat Malam from Sofitel Bali Nusa Dua Beach Resort!
Welcome back!
We are delighted to received your future reservation with us on September xx – xx, 2019.
We have confirmed the room upgrade to Luxury Room Pool Access as requested.
We look forward to welcoming you and your family back on September!
Should you require further assistance, please feel free to contact us.
Kind regards,
Xxxxxx
Apr 22, 2019, 2:10 am
#321
Join Date: Sep 2015
Programs: Accor Platinum, IHG DA
Posts: 664
Some improvement I guess. When I was stayed there previously as Gold, no upgrade was given and the rest of benefits have to be asked/begged/requested. And my friend who was a Platinum also have similar treatment.
Personally I think its better not to email guest like that, but just offer the comp dinner in case of upgrade is not available.
Personally I think its better not to email guest like that, but just offer the comp dinner in case of upgrade is not available.
by the way, bali mt agung just erupted, so hopefully it wont cause any flight grounded.
https://www.dailymail.co.uk/news/art...etres-air.html
Apr 22, 2019, 2:12 am
#322
FlyerTalk Evangelist
Join Date: May 2012
Location: Sydney Australia
Programs: No programs & No Points!!!
Posts: 14,222
Good to hear the lounge is stocked well with evening nibbles. Having no wine does not really worry me. Actually quite often I will go without any alcohol for many months. Soft drinks or decent juices or nice sparkling water like badot or some decent brand and I am a happy chap.
Have not booked yet. Waiting for a 30 to 40 percent sale to go up. Hope it comes sometime in April.
Have not booked yet. Waiting for a 30 to 40 percent sale to go up. Hope it comes sometime in April.
In the lounge during evening canapes or happy hour whatever you call it, they were happy to take my orders for 4 alcoholic cocktails at once even though there were only 2 of us. We hadn't finished them and the staff would be back asking if we wanted more.
Apr 22, 2019, 2:43 am
#324
Join Date: Jun 2009
Location: SIN
Programs: TK-G | Accor P | SQ-G | Marriott T
Posts: 3,831
To me they are just twisting the words
Apr 22, 2019, 5:18 am
#327
Join Date: Oct 2012
Programs: Dynasty Frequent Flyer (Elite Plus),Accor Platinum
Posts: 1,866
Apr 22, 2019, 5:21 am
#328
Join Date: Jan 2012
Location: Sunshine Coast, Australia
Programs: Accor Diamond, Qantas Platinum
Posts: 485
Apr 22, 2019, 8:42 am
#330
Join Date: Feb 2018
Programs: Bonvoy :Ambassador , ALL :Diamond, Skywards :Silver, Krisflyer :Silver
Posts: 2,808
Subject: Guaranteed upgrade to Luxury Room Pool Access
From: xxxxxx xxxxxx - SOFITEL Bali Nusa Dua
To: [email protected]
Dear Mr. Firsttime,
Bonsoir! Selamat Malam from Sofitel Bali Nusa Dua Beach Resort!
Welcome back!
We are delighted to received your future reservation with us on September xx – xx, 2019.
We have confirmed the room upgrade to Luxury Room Pool Access as requested.
We look forward to welcoming you and your family back on September!
Should you require further assistance, please feel free to contact us.
Kind regards,
Xxxxxx
From: xxxxxx xxxxxx - SOFITEL Bali Nusa Dua
To: [email protected]
Dear Mr. Firsttime,
Bonsoir! Selamat Malam from Sofitel Bali Nusa Dua Beach Resort!
Welcome back!
We are delighted to received your future reservation with us on September xx – xx, 2019.
We have confirmed the room upgrade to Luxury Room Pool Access as requested.
We look forward to welcoming you and your family back on September!
Should you require further assistance, please feel free to contact us.
Kind regards,
Xxxxxx
And regarding the previous poster about complimentary dinner if no upgrade, I think the gesture is very good ... and maybe Accor could consider to "firmly suggesting" the properties to do the same.
If a gold/plt/diamond fail to get upgraded due to any reason, acknowledge it and offer comp dinner/spa/extra drink vouchers/bottle of wine to the guest.