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Old Apr 22, 19, 8:42 am
Join Date: Feb 2018
Programs: Bonvoy Amb , LCAH : Gold, Skywards : Gold
Posts: 1,397
Originally Posted by Firsttime4me2 View Post
Subject: Guaranteed upgrade to Luxury Room Pool Access
From: xxxxxx xxxxxx - SOFITEL Bali Nusa Dua
To: [email protected]

Dear Mr. Firsttime,

Bonsoir! Selamat Malam from Sofitel Bali Nusa Dua Beach Resort!

Welcome back!

We are delighted to received your future reservation with us on September xx xx, 2019.

We have confirmed the room upgrade to Luxury Room Pool Access as requested.

We look forward to welcoming you and your family back on September!

Should you require further assistance, please feel free to contact us.

Kind regards,
is the stay is for a special event ?

And regarding the previous poster about complimentary dinner if no upgrade, I think the gesture is very good ... and maybe Accor could consider to "firmly suggesting" the properties to do the same.

If a gold/plt/diamond fail to get upgraded due to any reason, acknowledge it and offer comp dinner/spa/extra drink vouchers/bottle of wine to the guest.
kaizen7 is offline