Sofitel Bali Nusa Dua
Mar 23, 2016, 8:25 am
#136
Join Date: Feb 2011
Location: LAX
Programs: HHonor Dia, Marriott Plat, Hyatt Explorist
Posts: 550
Mar 23, 2016, 8:33 am
#137
FlyerTalk Evangelist
Join Date: Oct 2001
Location: YYZ
Programs: A3&O6 Gold,IC AMB & HH Diamond
Posts: 14,132
Mar 23, 2016, 8:34 am
#138
FlyerTalk Evangelist
Join Date: Oct 2001
Location: YYZ
Programs: A3&O6 Gold,IC AMB & HH Diamond
Posts: 14,132
Mar 23, 2016, 9:08 am
#139
FlyerTalk Evangelist
Join Date: Oct 2001
Location: YYZ
Programs: A3&O6 Gold,IC AMB & HH Diamond
Posts: 14,132
Yes, my requested dates were May 4-7.
Very stange, here are the terms of booking :
RATE TERMS & CONDITIONS :
· Booking must be guaranteed by providing a credit card.
50% LIMITED TIME OFFER
· Full prepayment in advance and the deposit is not refundable even if the booking is cancelled or modified.
· The promotion not valid for Le Club Accor Points.
· Could not combine with other promotion
· Booking period until 31st March 2016 with staying period until 30 April 2016.
· Additional Breakfast is available at IDR 280,000 +21% tax and service per person per day
Maybe your reservation is for after April 30th ?
RATE TERMS & CONDITIONS :
· Booking must be guaranteed by providing a credit card.
50% LIMITED TIME OFFER
· Full prepayment in advance and the deposit is not refundable even if the booking is cancelled or modified.
· The promotion not valid for Le Club Accor Points.
· Could not combine with other promotion
· Booking period until 31st March 2016 with staying period until 30 April 2016.
· Additional Breakfast is available at IDR 280,000 +21% tax and service per person per day
Maybe your reservation is for after April 30th ?
Mar 23, 2016, 2:57 pm
#141
FlyerTalk Evangelist
Join Date: Oct 2001
Location: YYZ
Programs: A3&O6 Gold,IC AMB & HH Diamond
Posts: 14,132
Mar 23, 2016, 3:00 pm
#142
Join Date: Feb 2013
Location: Paris, France
Programs: A3*G, Accor ALL Gold
Posts: 597
Mar 29, 2016, 8:40 am
#145
FlyerTalk Evangelist
Join Date: Oct 2001
Location: YYZ
Programs: A3&O6 Gold,IC AMB & HH Diamond
Posts: 14,132
May 21, 2016, 11:23 pm
#146
Join Date: Jul 2011
Location: SEA
Programs: Le Club Accorhotels Platinum, Club Carlson Gold
Posts: 918
Not up to Sofitel standards
Gold experience:
Booked a room with a plunge pool followed by a 1-br pool villa as an Accor Gold. Requested upgrade in reservation details.
Arrival: We arrived by taxi and our luggage was immediately taken care of and we were told it would be delivered directly to our room. Check in was very time-consuming although there were no other guests except one couple (and they have several check in desks). After a bit of waiting we just approached one of them and the staff stopped their conversation to pay attention to us. No water or any refreshments were offered (much unlike any other tropical Sofitel destinations we experienced). I presented the gold card and it was noted by the staff member processing the check in. However, after processing the cc deposit they did not offer any upgrades. Had to request one and was offered a paid upgrade. I had to show them the Accor website benefits description for Golds, which prompted them to consult with some higher authority who was supposed to authorize it. After some back and forth we were upgraded to pool access room (next level room), but with no Club Mille access. Essentially this was not an upgrade (i.e. the room is the same), so I had to ask for Club Mille access which lead to another delay that totaled over 40 minutes. We had to ask for water as our kids were very thirsty from the trip. Upon requesting we received water and small drink. At the end we got a normal one level upgrade and they remembered to present the welcome drink coupons (valid for soft drink or beer).
The room itself was a disappointment. First thing we noticed as a strong smell of mold which (as we later discovered) was due to the rug being moldy. We requested to be moved to another room as we had two kids staying with us and that was handled really professionally - they sent one member of the staff to help us move our belongings to another room. While less private (it is just adjacent to a sidewalk) it definitely doesn't have a mold issue. Club Mille itself is a nice experience with breakfast options, high tea and snacks/sandwitches and tapas in the evening.
Our second reservation was for 1BR villa. No upgrade was offered and upon my request they responded that 2BR villas are not available. However, one has been showing as available for booking on the Accor app which led me to question their response. I was told that the villa in question should have been taken off the reservation system as it is undergoing repairs. After some back and forth, they indeed took it off the website. We are about to move to our 1BR villa and I will comment on our experience there as well.
Just FYI - this does not seem to be a property where Accor benefits are offered without explicitly asking for them and proving that you are entitled to those (they even questioned whether Golds have the upgrade privileged).
Booked a room with a plunge pool followed by a 1-br pool villa as an Accor Gold. Requested upgrade in reservation details.
Arrival: We arrived by taxi and our luggage was immediately taken care of and we were told it would be delivered directly to our room. Check in was very time-consuming although there were no other guests except one couple (and they have several check in desks). After a bit of waiting we just approached one of them and the staff stopped their conversation to pay attention to us. No water or any refreshments were offered (much unlike any other tropical Sofitel destinations we experienced). I presented the gold card and it was noted by the staff member processing the check in. However, after processing the cc deposit they did not offer any upgrades. Had to request one and was offered a paid upgrade. I had to show them the Accor website benefits description for Golds, which prompted them to consult with some higher authority who was supposed to authorize it. After some back and forth we were upgraded to pool access room (next level room), but with no Club Mille access. Essentially this was not an upgrade (i.e. the room is the same), so I had to ask for Club Mille access which lead to another delay that totaled over 40 minutes. We had to ask for water as our kids were very thirsty from the trip. Upon requesting we received water and small drink. At the end we got a normal one level upgrade and they remembered to present the welcome drink coupons (valid for soft drink or beer).
The room itself was a disappointment. First thing we noticed as a strong smell of mold which (as we later discovered) was due to the rug being moldy. We requested to be moved to another room as we had two kids staying with us and that was handled really professionally - they sent one member of the staff to help us move our belongings to another room. While less private (it is just adjacent to a sidewalk) it definitely doesn't have a mold issue. Club Mille itself is a nice experience with breakfast options, high tea and snacks/sandwitches and tapas in the evening.
Our second reservation was for 1BR villa. No upgrade was offered and upon my request they responded that 2BR villas are not available. However, one has been showing as available for booking on the Accor app which led me to question their response. I was told that the villa in question should have been taken off the reservation system as it is undergoing repairs. After some back and forth, they indeed took it off the website. We are about to move to our 1BR villa and I will comment on our experience there as well.
Just FYI - this does not seem to be a property where Accor benefits are offered without explicitly asking for them and proving that you are entitled to those (they even questioned whether Golds have the upgrade privileged).
May 22, 2016, 1:35 am
#147
Join Date: Jun 2007
Location: ASIA
Programs: TK Elite, ALL Plus Diamond, Marriott Platinum, Hertz PC
Posts: 3,530
True, you may need to push them for some things, but it isn't bad.
A plunge pool vs a lagoon access room is indeed an upgrade. It isn't a fictitious category and it also costs quite a bit more to book. If you expect to be upgraded into a Jnr suite, you should have booked the lagoon room in the first place.
Pool access = excess to Club Millesime? Why do you think you're entitled to the Club?
Typically, in many hotels villas can't be upgraded into/from - so anything contrary to that would be at the goodwill of the hotel.
A plunge pool vs a lagoon access room is indeed an upgrade. It isn't a fictitious category and it also costs quite a bit more to book. If you expect to be upgraded into a Jnr suite, you should have booked the lagoon room in the first place.
Pool access = excess to Club Millesime? Why do you think you're entitled to the Club?
Typically, in many hotels villas can't be upgraded into/from - so anything contrary to that would be at the goodwill of the hotel.
May 23, 2016, 3:30 am
#148
Join Date: Feb 2013
Location: Paris, France
Programs: A3*G, Accor ALL Gold
Posts: 597
I had 2 stays at Softiel Nusa Dua in april and may, and the experience was average.
1st stay : was offered an upgrade to a seaview room. I requested a plunge pool (same as last year) and got it the following day.
2nd stay : was offered an upgrade to a plunge pool room, but it had been requested during the 1st stay.
Being a platinum member, I was offered lounge access. In my opinion, service was not as good as a year agao. Buffet offer was the same at breakfast and in the evening. Staff was nice but not very organised. 3 of them might come to you within 10 minutes for drinks ... and then no one would show up for ages.
Generally speaking, I think the Sofitel is not as good as it was a year ago.
It aims mostly at the chineese market and does not meet standards of Sofitel hotels in Europe.
It still is OK, but not as good as it was.
1st stay : was offered an upgrade to a seaview room. I requested a plunge pool (same as last year) and got it the following day.
2nd stay : was offered an upgrade to a plunge pool room, but it had been requested during the 1st stay.
Being a platinum member, I was offered lounge access. In my opinion, service was not as good as a year agao. Buffet offer was the same at breakfast and in the evening. Staff was nice but not very organised. 3 of them might come to you within 10 minutes for drinks ... and then no one would show up for ages.
Generally speaking, I think the Sofitel is not as good as it was a year ago.
It aims mostly at the chineese market and does not meet standards of Sofitel hotels in Europe.
It still is OK, but not as good as it was.
May 23, 2016, 5:01 am
#149
Join Date: Jul 2011
Location: SEA
Programs: Le Club Accorhotels Platinum, Club Carlson Gold
Posts: 918
True, you may need to push them for some things, but it isn't bad.
A plunge pool vs a lagoon access room is indeed an upgrade. It isn't a fictitious category and it also costs quite a bit more to book. If you expect to be upgraded into a Jnr suite, you should have booked the lagoon room in the first place.
Pool access = excess to Club Millesime? Why do you think you're entitled to the Club?
Typically, in many hotels villas can't be upgraded into/from - so anything contrary to that would be at the goodwill of the hotel.
A plunge pool vs a lagoon access room is indeed an upgrade. It isn't a fictitious category and it also costs quite a bit more to book. If you expect to be upgraded into a Jnr suite, you should have booked the lagoon room in the first place.
Pool access = excess to Club Millesime? Why do you think you're entitled to the Club?
Typically, in many hotels villas can't be upgraded into/from - so anything contrary to that would be at the goodwill of the hotel.
I also booked the 1-bedroom villa and didn't get the 1-level upgrade although the 2-bedroom villa was bookable at the time. It's okay, they put an in-room welcome gift and a AUD6.00 sparkling wine as a compensation