Sofitel Bali Nusa Dua
Jul 17, 2016, 10:22 pm
#181
Join Date: Jul 2015
Location: Indonesia
Posts: 110
But the damage has already done, will avoid Bali Accor properties in the future.
Next time we will try new hotel like Conrad Bali or go back to Mulia Resort (best BF buffet ever in Bali resorts).
Jul 18, 2016, 1:10 am
#182
Join Date: Jan 2016
Posts: 407
After several unpleasant arguments, they agreed to give us one level room upgrade just a minute ago.
But the damage has already done, will avoid Bali Accor properties in the future.
Next time we will try new hotel like Conrad Bali or go back to Mulia Resort (best BF buffet ever in Bali resorts).
But the damage has already done, will avoid Bali Accor properties in the future.
Next time we will try new hotel like Conrad Bali or go back to Mulia Resort (best BF buffet ever in Bali resorts).
Jul 18, 2016, 1:34 am
#183
FlyerTalk Evangelist
Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, Accor ALL Diamond
Posts: 21,928
I find it very odd that they don't seem to be forthcoming at this property. They are the same owners as the Pullman Central Park and there they are very much in favor of treating loyal guests well (unlike the Novotel Bali and Pullman Thamrin which have the same owner - different to the Sofitel - and are very stingy).
Jul 18, 2016, 1:50 am
#184
Join Date: Jul 2015
Location: Indonesia
Posts: 110
They said they have a policy to not upgrade their elite member during July to August because of high season. Second argument, they have no room available. But I'm quite sure this hotel occupancy only half full. Tried to do dummy booking through Agoda and I can book 8 rooms without problem.
I booked this stay using Accor 5 nights promo. It was a good deal.
So, I think they tried several times to cut my upgrade benefit because they have sold the room for a very low price.
Cheap price = no benefit.
Oh another thing, I tried to get free upgrade through Accor Plus Complimentary Room Upgrade certificate, and....they still ignored that.
AccorPlus Platinum card + AccorPlus Upgrade certificate is useless lol.
The staff name that refuse to honor Platinum & Accor Plus benefit is Mr Adi. I asked Concierge staff, and he told me Mr Adi is assistant manager Club Millesime.
I booked this stay using Accor 5 nights promo. It was a good deal.
So, I think they tried several times to cut my upgrade benefit because they have sold the room for a very low price.
Cheap price = no benefit.
Oh another thing, I tried to get free upgrade through Accor Plus Complimentary Room Upgrade certificate, and....they still ignored that.
AccorPlus Platinum card + AccorPlus Upgrade certificate is useless lol.
The staff name that refuse to honor Platinum & Accor Plus benefit is Mr Adi. I asked Concierge staff, and he told me Mr Adi is assistant manager Club Millesime.
Last edited by TeRriii; Jul 18, 2016 at 5:14 am
Jul 18, 2016, 2:44 am
#185
Join Date: Dec 2014
Programs: Accor ALL Platinum
Posts: 1,111
Yet another property with their own policy. Unbelievable. I would report this to Accor HQ and Gilles Cretallaz, a Vice President Operations Sofitel, Pullman, MGallery and Grand Mercure in South East Asia. This high season policy is totally useless since Accor already has a policy: the upgrade is always subject to availability.
Jul 18, 2016, 3:52 am
#186
Join Date: Feb 2011
Location: Asia
Programs: Krisflyer, Enrich, Marco Polo, Accor, HHonors, IHG
Posts: 610
After several unpleasant arguments, they agreed to give us one level room upgrade just a minute ago.
But the damage has already done, will avoid Bali Accor properties in the future.
Next time we will try new hotel like Conrad Bali or go back to Mulia Resort (best BF buffet ever in Bali resorts).
But the damage has already done, will avoid Bali Accor properties in the future.
Next time we will try new hotel like Conrad Bali or go back to Mulia Resort (best BF buffet ever in Bali resorts).
Jul 18, 2016, 4:15 am
#188
Join Date: Jul 2015
Location: Indonesia
Posts: 110
They finally offered free upgrade to Luxury Room Ocean View from entry level Luxury Room on my 2nd day (today).
Then my wife asked how much for paid upgrade to Luxury Room Pool Access. My wife is a good negotiator, and she made a good deal.
Good service recovery but not necessary if they willing to upgrade me to next tier room on first day I came.
Updated :
Mr Adi came to us during cocktail hour on my 2nd day (18 July) and he apologized not being able to provide all benefits for Platinum member on our first day.
We glad our issue is solved smoothly.
As new employee (1-2 months enrolled) he is still learning about Le Club program. I gave several pointers to him, hopefully he learn quick so other elite members that come to this property will receive their benefit without much hassle.
Then my wife asked how much for paid upgrade to Luxury Room Pool Access. My wife is a good negotiator, and she made a good deal.
Good service recovery but not necessary if they willing to upgrade me to next tier room on first day I came.
Updated :
Mr Adi came to us during cocktail hour on my 2nd day (18 July) and he apologized not being able to provide all benefits for Platinum member on our first day.
We glad our issue is solved smoothly.
As new employee (1-2 months enrolled) he is still learning about Le Club program. I gave several pointers to him, hopefully he learn quick so other elite members that come to this property will receive their benefit without much hassle.
Last edited by TeRriii; Jul 18, 2016 at 5:14 am
Jul 18, 2016, 7:22 am
#189
Join Date: Dec 2014
Programs: Accor ALL Platinum
Posts: 1,111
Mr Adi came to us during cocktail hour on my 2nd day (18 July) and he apologized not being able to provide all benefits for Platinum member on our first day.
We glad our issue is solved smoothly.
As new employee (1-2 months enrolled) he is still learning about Le Club program. I gave several pointers to him, hopefully he learn quick so other elite members that come to this property will receive their benefit without much hassle.
We glad our issue is solved smoothly.
As new employee (1-2 months enrolled) he is still learning about Le Club program. I gave several pointers to him, hopefully he learn quick so other elite members that come to this property will receive their benefit without much hassle.
Jul 18, 2016, 7:30 am
#190
Join Date: Feb 2011
Location: Asia
Programs: Krisflyer, Enrich, Marco Polo, Accor, HHonors, IHG
Posts: 610
They finally offered free upgrade to Luxury Room Ocean View from entry level Luxury Room on my 2nd day (today).
Then my wife asked how much for paid upgrade to Luxury Room Pool Access. My wife is a good negotiator, and she made a good deal.
Good service recovery but not necessary if they willing to upgrade me to next tier room on first day I came.
Updated :
Mr Adi came to us during cocktail hour on my 2nd day (18 July) and he apologized not being able to provide all benefits for Platinum member on our first day.
We glad our issue is solved smoothly.
As new employee (1-2 months enrolled) he is still learning about Le Club program. I gave several pointers to him, hopefully he learn quick so other elite members that come to this property will receive their benefit without much hassle.
Then my wife asked how much for paid upgrade to Luxury Room Pool Access. My wife is a good negotiator, and she made a good deal.
Good service recovery but not necessary if they willing to upgrade me to next tier room on first day I came.
Updated :
Mr Adi came to us during cocktail hour on my 2nd day (18 July) and he apologized not being able to provide all benefits for Platinum member on our first day.
We glad our issue is solved smoothly.
As new employee (1-2 months enrolled) he is still learning about Le Club program. I gave several pointers to him, hopefully he learn quick so other elite members that come to this property will receive their benefit without much hassle.
Jul 18, 2016, 7:53 am
#191
Join Date: Jan 2012
Location: Sunshine Coast, Australia
Programs: Accor Diamond, Qantas Platinum
Posts: 485
Updated :
Mr Adi came to us during cocktail hour on my 2nd day (18 July) and he apologized not being able to provide all benefits for Platinum member on our first day.
We glad our issue is solved smoothly.
As new employee (1-2 months enrolled) he is still learning about Le Club program. I gave several pointers to him, hopefully he learn quick so other elite members that come to this property will receive their benefit without much hassle.
Mr Adi came to us during cocktail hour on my 2nd day (18 July) and he apologized not being able to provide all benefits for Platinum member on our first day.
We glad our issue is solved smoothly.
As new employee (1-2 months enrolled) he is still learning about Le Club program. I gave several pointers to him, hopefully he learn quick so other elite members that come to this property will receive their benefit without much hassle.
I've had emails today from Febio, who contacted me to ask my arrival time and I advised 12pm. She responded with:
We wish to inform you that our standard check-in time is at 15:00 hrs, early check-in maybe requested however it will be subject to availability upon arrival. Rest assured that we will do our utmost to minimize the delay of providing your room. In the event the room is not available, we are delighted to provide our secured luggage storage to store your luggage and the all resort facilities are at your disposal.
Furthermore, we inform you the benefit of Platinum Member Holder as below:
- Platinum Member holder is entitled to have an upgrade to the next room category as if the reservations are on the Accor Platinum Member Holder name (max 2 room) subject to availability upon check in/arrival of the guests.
- Platinum Member holder is entitled to access the Club Millesime as if the reservation is on the Accor Platinum Member Holder name (max 2 room) subject to availability upon check in.
Furthermore, we inform you the benefit of Platinum Member Holder as below:
- Platinum Member holder is entitled to have an upgrade to the next room category as if the reservations are on the Accor Platinum Member Holder name (max 2 room) subject to availability upon check in/arrival of the guests.
- Platinum Member holder is entitled to access the Club Millesime as if the reservation is on the Accor Platinum Member Holder name (max 2 room) subject to availability upon check in.
Jul 18, 2016, 10:30 am
#192
FlyerTalk Evangelist
Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, Accor ALL Diamond
Posts: 21,928
Very poor excuse IMO. The rules are not that complicated.
Last edited by Goldorak; Jul 19, 2016 at 2:11 am
Jul 18, 2016, 10:49 am
#193
Moderator, Turkish Airlines Miles&Smiles & Accor ALL
Join Date: Apr 2009
Location: BRU
Programs: TK*G, Accor ALL Platinum
Posts: 7,590