Virgin Atlantic COVID-19 Cancellations and related issues
Mar 25, 2020, 4:59 am
#106
Suspended
Join Date: Mar 2002
Location: Canada, USA, Europe
Programs: UA 1K
Posts: 31,452
I read that VA cancelled all flights to the USA through mid-June. My flight is June 9. When I log in my ticket is still there, and they haven't contacted me to say it is cancelled. But if you search for the flight on google flights it doesn't exist. Anybody know if they are just behind in updating flight status, or if they might reinstate some flights by then?
I just don't know if I need to process a cancellation to get my points and surcharges back, or if I should wait and see. Are these cancellations that are being announced not really firm cancellations but wait-and-sees?
I just don't know if I need to process a cancellation to get my points and surcharges back, or if I should wait and see. Are these cancellations that are being announced not really firm cancellations but wait-and-sees?
Mar 25, 2020, 7:11 am
#107
Join Date: May 2008
Posts: 21
A friend of mine is VS crew and told me the EWR-LHR route is permanently cancelled. I have an unaccompanied minor ticket for early April that I now need to get refunded. I don't know the whole in and out of airlines but I very much hope they open this slot up again when things get back to "normal" I do not want to have to drive to JFK to get to LHR on VS.
Mar 25, 2020, 4:36 pm
#108
Join Date: May 2010
Location: UK
Posts: 5,380
I think they probably will once the government bails them out. Without government support? No.
I've seen the calls for Branson to bail them out but I don't think those people understand the size of the financial hit. Branson almost certainly can't afford it, especially considering that he's not sat on a few billion in cash, a significant chunk of his assets come from the various Virgin companies themselves.
ETA: just seen this which is related about Branson putting in $250m
I've seen the calls for Branson to bail them out but I don't think those people understand the size of the financial hit. Branson almost certainly can't afford it, especially considering that he's not sat on a few billion in cash, a significant chunk of his assets come from the various Virgin companies themselves.
ETA: just seen this which is related about Branson putting in $250m
Mar 25, 2020, 6:24 pm
#109
Join Date: Jul 2012
Location: LAS
Programs: DL DM 1MM, Hertz PC, National EE, Bonvoy TE, GE, CLEAR
Posts: 159
Is Twitter even an official customer service option for them? I just see WhatsApp and SMS texts in their web page. The information on the account seems to indicate that it is for information only. Great if it works, just curious.
Mar 26, 2020, 10:05 am
#110
Join Date: Sep 2017
Posts: 119
Anyone here fly half of a round trip itinerary with the return portion of the RT cancelled? What options were you given? I had to book a separate flight home myself with another airline and called Virgin -- they opened up the ticket for travel through Dec 31, 20 (since then, the open ticket date can be pushed back to April 2020 per updated Virgin policy) but they're saying I will have no flexibility on the route and that I have to fly my original return itinerary (DEL - LHR - SFO). As a US based traveler, this will be pretty interesting to see how I route myself back to DEL one-way just to be able to fly the return portion so obviously I would rather change my destination if possible.
Mar 26, 2020, 10:46 am
#111
Join Date: Dec 2009
Posts: 337
(can see my prior posts for details)
Mar 26, 2020, 1:26 pm
#112
Join Date: Jul 2012
Location: LAS
Programs: DL DM 1MM, Hertz PC, National EE, Bonvoy TE, GE, CLEAR
Posts: 159
Thank you. I tried Twitter and they replied in about 8 hours that I should try one of their official methods. I used Whatsapp and they replied in about an hour.
Mar 28, 2020, 10:09 pm
#115
Join Date: Nov 2018
Programs: CX, BA
Posts: 91
Anyone here fly half of a round trip itinerary with the return portion of the RT cancelled? What options were you given? I had to book a separate flight home myself with another airline and called Virgin -- they opened up the ticket for travel through Dec 31, 20 (since then, the open ticket date can be pushed back to April 2020 per updated Virgin policy) but they're saying I will have no flexibility on the route and that I have to fly my original return itinerary (DEL - LHR - SFO). As a US based traveler, this will be pretty interesting to see how I route myself back to DEL one-way just to be able to fly the return portion so obviously I would rather change my destination if possible.
Returned via another airline.
Original cost of ticket c £1,100 due to Chinese New Year price hike.
Offered refund of just £80 plus taxes...................or
Open return to end 2020, however, will have to pay any difference in fare on new booking.........................which you can guarantee will be extortionate.
Suspect I will just have to write this off.
Mar 29, 2020, 7:35 am
#116
Join Date: Sep 2017
Posts: 119
Had a PE HKG-LHR-HKG ticket. Used HKG-LHR. Had delayed return 3 times (FOC) but when tried to urgently book return, no reply via text / WhatsApp for over 48hrs. Timing not good as it was coincidentally just after Trump announced cessation of EU to USA.
Returned via another airline.
Original cost of ticket c £1,100 due to Chinese New Year price hike.
Offered refund of just £80 plus taxes...................or
Open return to end 2020, however, will have to pay any difference in fare on new booking.........................which you can guarantee will be extortionate.
Suspect I will just have to write this off.
Returned via another airline.
Original cost of ticket c £1,100 due to Chinese New Year price hike.
Offered refund of just £80 plus taxes...................or
Open return to end 2020, however, will have to pay any difference in fare on new booking.........................which you can guarantee will be extortionate.
Suspect I will just have to write this off.
Mar 29, 2020, 11:37 am
#117
Join Date: Aug 2016
Location: LA
Programs: Perennial Free Agent
Posts: 270
How long as virgin actually taking with issuing refunds for those who got confirmation? Has anyone actually received a refund for a flight cancelled in the last month? I got the refund notice email on March 17 after cancelling a week or so earlier, but no cash yet.
Mar 29, 2020, 11:49 am
#118
Join Date: Aug 2013
Posts: 1,710
I believe VS is stating 90-days for a refund. Now whether this is actually what is happening I don't know. Another airline quoted me 4-6 weeks and my refunds all showed up within two weeks.
Mar 29, 2020, 4:39 pm
#119
Join Date: Jul 2006
Programs: BA something, Luftwaffe SEN, CX Gold, Pilsbury Doughboy Fanclub, and lots of Amex cards
Posts: 1,906
Up to 100 days according to my refund request via SMS this morning...and email confirmation of the cancellation in 12-14 days due to demand