JetBlue Points match for Elevate members
Jun 30, 2016, 5:26 pm
#346
Join Date: Nov 2013
Location: LAX, LGB, SNA
Programs: AA EXP OWE, DL DM ST+, AS MVPG, UA, BA, WN CP, Hyatt E, Ritz Plat, HH GM
Posts: 3,185
Jun 30, 2016, 5:30 pm
#347
Join Date: Nov 2015
Location: San Francisco Bay Area, Las Vegas
Programs: Global Entry/TSA PreCheck
Posts: 154
The saga continues...
At +140 hours from sending my first email, I called JetBlue's customer service to see what's going on. The first line CSR lady had a horrible connection, so I could barely understand what she was saying to me. The next thing I know, I was on hold, so I assumed she was transferring me over to TrueBlue. After 17 minutes on hold, a TrueBlue rep came on the line and told me that they were overwhelmed with the volume of responses, are having a separate entity process the emails, are processing the emails in the order they arrived, and have a backlog of 4,000 emails. I responded by saying I had sent my email last Friday and people who sent theirs in days after me have already received responses. She suggested sending my information in again, to which I responded I already did that on Tuesday. She said she would normally escalate me to a supervisor, but I just happened to call during the one hour during the week that every single supervisor is in a meeting, so there was nothing I could do.
At +142 hours, and assuming the supervisor meeting was over, I called JetBlue once again. A different front line CSR lady said she would transfer me to TrueBlue, but she wound up being my only point of contact, repeatedly putting me on hold and coming back to me with what "she" (I am assuming the TrueBlue contact she was communicating with) was telling her. It was all of the same "we are processing all emails in the order they arrived" and "backlog of 4,000" stuff I had heard before. I informed her that I sent my email in last Friday, and she again put me on hold to talk to the other lady. She came back on line and told me to make sure my email actually sent, that there is nothing in my spam folder, etc. I told her I checked that numerous times already, and then she asked for my name and TrueBlue number and put me on hold again. She came back by saying my email has not been processed yet and that there is nothing to do but to just wait.
I will admit that both of the female employees I spent a lot of time with on the phone today were very nice and professional. Unfortunately, JetBlue still has a mess on its hands.
At +140 hours from sending my first email, I called JetBlue's customer service to see what's going on. The first line CSR lady had a horrible connection, so I could barely understand what she was saying to me. The next thing I know, I was on hold, so I assumed she was transferring me over to TrueBlue. After 17 minutes on hold, a TrueBlue rep came on the line and told me that they were overwhelmed with the volume of responses, are having a separate entity process the emails, are processing the emails in the order they arrived, and have a backlog of 4,000 emails. I responded by saying I had sent my email last Friday and people who sent theirs in days after me have already received responses. She suggested sending my information in again, to which I responded I already did that on Tuesday. She said she would normally escalate me to a supervisor, but I just happened to call during the one hour during the week that every single supervisor is in a meeting, so there was nothing I could do.
At +142 hours, and assuming the supervisor meeting was over, I called JetBlue once again. A different front line CSR lady said she would transfer me to TrueBlue, but she wound up being my only point of contact, repeatedly putting me on hold and coming back to me with what "she" (I am assuming the TrueBlue contact she was communicating with) was telling her. It was all of the same "we are processing all emails in the order they arrived" and "backlog of 4,000" stuff I had heard before. I informed her that I sent my email in last Friday, and she again put me on hold to talk to the other lady. She came back on line and told me to make sure my email actually sent, that there is nothing in my spam folder, etc. I told her I checked that numerous times already, and then she asked for my name and TrueBlue number and put me on hold again. She came back by saying my email has not been processed yet and that there is nothing to do but to just wait.
I will admit that both of the female employees I spent a lot of time with on the phone today were very nice and professional. Unfortunately, JetBlue still has a mess on its hands.
Jun 30, 2016, 5:36 pm
#348
Join Date: Aug 2012
Location: LGB
Programs: B6 Mosaic, AA GLD, Hyatt PLT, HHonors Gold, SPG Gold, Starbucks Gold
Posts: 88
Points match confirmed
Data Point:
Submitted email at 10:45pm pt on Monday, 6/27
Confirmation email at 11:15am pt on Thursday, 6/30
No transfer in points from anywhere
Submitted email at 10:45pm pt on Monday, 6/27
Confirmation email at 11:15am pt on Thursday, 6/30
No transfer in points from anywhere
Jun 30, 2016, 5:37 pm
#349
Join Date: Nov 2015
Location: San Francisco Bay Area, Las Vegas
Programs: Global Entry/TSA PreCheck
Posts: 154
Wow, this is interesting. Minutes after I gave JetBlue's customer service my name and TrueBlue number and was told there was nothing they can do to expedite things so I should just wait, I received my confirmation email from JetBlue stating I am registered for the points match. Coincidence?
Jun 30, 2016, 7:01 pm
#350
Join Date: Dec 2004
Location: PSP
Programs: AA Plat-2MM, Marriott Plat, former VX Gold forever
Posts: 117
FAST Confirmation!
Sorry to all of you guys still waiting, but I sent my request this morning at 10:46 and received my "It's a match - you are registered" confirmation back at 11:07!
Jun 30, 2016, 7:43 pm
#353
Join Date: Aug 2006
Location: Southern California
Programs: AA Exec Plat, UA Gold, Hyatt Globalist, Marriott Titanium, Hilton Gold, National Exec, Hertz Pres
Posts: 212
E-mail from JetBlue stating that I'm registered: 6/30 6:32 PM PST
Time to book my flight!
Jun 30, 2016, 8:36 pm
#354
FlyerTalk Evangelist
Join Date: May 2001
Location: Washington, DC
Programs: DL Diamond, B6 Mosaic, AS MPV Gold, UA Gold MM, Marriott Plat, SPG Plat, Nat'l Exec Elite
Posts: 16,679
Sent my request to JetBlue just before 7:00 AM Monday morning, just received the confirmation I'm registered about 30 minutes ago, around 10:00 PM Thursday night.
Jun 30, 2016, 8:49 pm
#355
Join Date: Mar 2007
Location: EWR-SEA-IAD
Programs: UA 1P MM, AS MVP G*, SPG Gold, Hyatt Plat, IHG Plat, Hilton Diamond, Marriott Gold
Posts: 977
I had some points that had expired (under 1k) in Virgin and I had asked them to courtesy recredit those miles as I was going to transfer in another 50k. They did that. But thats when it got weird.
2 days after that I got another 1k courtesy points for something else. Deducted the same day when they realized they put in the wrong acct.
2 days after that they put in almost 8K points for something about courtesy expiration something... Still in the acct. I'm sure they'll notice eventually, but its a weird in-out of my acct. multiple times.
2 days after that I got another 1k courtesy points for something else. Deducted the same day when they realized they put in the wrong acct.
2 days after that they put in almost 8K points for something about courtesy expiration something... Still in the acct. I'm sure they'll notice eventually, but its a weird in-out of my acct. multiple times.
Jun 30, 2016, 10:24 pm
#356
Suspended
Join Date: Dec 2014
Posts: 8,460
I had some points that had expired (under 1k) in Virgin and I had asked them to courtesy recredit those miles as I was going to transfer in another 50k. They did that. But thats when it got weird.
2 days after that I got another 1k courtesy points for something else. Deducted the same day when they realized they put in the wrong acct.
2 days after that they put in almost 8K points for something about courtesy expiration something... Still in the acct. I'm sure they'll notice eventually, but its a weird in-out of my acct. multiple times.
2 days after that I got another 1k courtesy points for something else. Deducted the same day when they realized they put in the wrong acct.
2 days after that they put in almost 8K points for something about courtesy expiration something... Still in the acct. I'm sure they'll notice eventually, but its a weird in-out of my acct. multiple times.
Jun 30, 2016, 10:30 pm
#357
Join Date: Mar 2007
Location: EWR-SEA-IAD
Programs: UA 1P MM, AS MVP G*, SPG Gold, Hyatt Plat, IHG Plat, Hilton Diamond, Marriott Gold
Posts: 977
If i check again in a month and if its still there i'll feel safer about using them.
Untill then, anyone in LAS for a Cent lunch on monday? Doing a quick turnaround from LGB.
Jul 1, 2016, 4:32 am
#359
Join Date: Aug 2014
Posts: 85
One of my friends (who submitted his points match request a day AFTER me) already got his confirmation email, and he had exactly 50,001 points in his account (40,001 transferred from SPG). I am still waiting for mine, and my Elevate account has 50,250 in it. Only difference between us AFAIK is that he is Elevate Gold (from a status match though, not from flights). Both of our screenshots showed 0 segments.
Jul 1, 2016, 5:01 am
#360
Join Date: Apr 2010
Posts: 342