Fall 2008 Catering Changes at UA
#121
Join Date: Mar 2007
Location: Birmingham, West Midlands, UK
Programs: Mucci, BMI*G, M&M SEN, FB Gold, PC Plat, Father of GhettoIFE
Posts: 3,972
Well this smacks of saving a few pennies along the lines doesn't it?
I'm with ajamieson. Cheap. Pure and simple. And if any other carrier tried this they'd be laughed out of the park (I can't imagine LH, BD, BA, would try this little game ... US maybe but it depends what Doggie wants to do) .
Shifting to a BOB product may make simple economics for UA, but what is that price in reputation? A lot more than a few pennies I would wager!
Yes - there is an argument of "if they're 40000 feet in the air, we'll sell it to them and they'll buy it. And you're free not too". It's argument, I'll give you that. But it does nothing to 1) show that United is a company that cares about its pax, 2) show United understands how things are in this downturn and 3) to show United as a positive differential during this time.
Yes - there is a 100% mileage on flights. But I'm sorry to say that miles alone do not make a total product - rather the pre flight, ground, in-air, and arrival experience make a flight.
I know UA is looking a brand new business paradigms, but annoying Y class customers isn't a good way to about it.
Annoying your domestic C class pax isn't that intelligent too.
Personally, I'd just shift all flights to ORD and take the extra cost on the chin. But make sure UA works for every penny....
I'm with ajamieson. Cheap. Pure and simple. And if any other carrier tried this they'd be laughed out of the park (I can't imagine LH, BD, BA, would try this little game ... US maybe but it depends what Doggie wants to do) .
Shifting to a BOB product may make simple economics for UA, but what is that price in reputation? A lot more than a few pennies I would wager!
Yes - there is an argument of "if they're 40000 feet in the air, we'll sell it to them and they'll buy it. And you're free not too". It's argument, I'll give you that. But it does nothing to 1) show that United is a company that cares about its pax, 2) show United understands how things are in this downturn and 3) to show United as a positive differential during this time.
Yes - there is a 100% mileage on flights. But I'm sorry to say that miles alone do not make a total product - rather the pre flight, ground, in-air, and arrival experience make a flight.
I know UA is looking a brand new business paradigms, but annoying Y class customers isn't a good way to about it.
Annoying your domestic C class pax isn't that intelligent too.
Personally, I'd just shift all flights to ORD and take the extra cost on the chin. But make sure UA works for every penny....
#122
Join Date: Dec 2005
Programs: CO Gold, UA Premier Exec
Posts: 1,539
It's not a joke, it is posted in the "onboard updates" section of the UAL employee website..
The BOB transatlantic is going to get interesting because like most BOB flights they won't fully cater the plane (at least one BOB for each passenger). So what happens when people realize they won't be getting a second meal and start buying 2 or 3 of each and they run out??
The BOB transatlantic is going to get interesting because like most BOB flights they won't fully cater the plane (at least one BOB for each passenger). So what happens when people realize they won't be getting a second meal and start buying 2 or 3 of each and they run out??
#123
Join Date: Aug 2005
Location: RNO
Programs: AS MVP, WN A-List+ UA Silver, HH <>, National EE, WoH Globalist
Posts: 3,769
This news comes as oil prices fall to ~$110/bbl and the dollar strengthens. But, United always had brilliant timing anyway.
My goodness, but this company SO deserves Chapter 7. Just blow it up, already. I have about 250,000 banked miles, and I don't even want them anymore.
The executive management team is a joke.
The employees are sick of it, and increasingly, are taking it out on the paying customers.
United has about the longest, slowest product rollout in airline history with the new int'l C/F product. Then, they spent a zillion $$ on a slate of TV commercials that don't even show the product!
The cutbacks (errr, enhancements,) seem to be coming, more and more, every week.
Sad. But blow it up anyway. I just don't think it's worth saving anymore.
My goodness, but this company SO deserves Chapter 7. Just blow it up, already. I have about 250,000 banked miles, and I don't even want them anymore.
The executive management team is a joke.
The employees are sick of it, and increasingly, are taking it out on the paying customers.
United has about the longest, slowest product rollout in airline history with the new int'l C/F product. Then, they spent a zillion $$ on a slate of TV commercials that don't even show the product!
The cutbacks (errr, enhancements,) seem to be coming, more and more, every week.
Sad. But blow it up anyway. I just don't think it's worth saving anymore.
Last edited by iluv2fly; Aug 19, 2008 at 10:07 am Reason: unnecessary
#124
Join Date: Oct 2003
Programs: UA 1K, AA Plat.
Posts: 493
In addition, just checked my p.s. flight booked for October 12th and it's still showing Breakfast and Snack
Last edited by JohnnyJet; Aug 19, 2008 at 10:07 am
#125
Join Date: May 2003
Location: DFW/GFK
Programs: UA Premier, NW Silver, Official Gopher Hater
Posts: 158
#126
Join Date: Jul 2002
Location: Seattle
Programs: Alaska Airlines
Posts: 1,570
In reading all of this long thread, and soon to become even longer...LOL; I am simply nonplussing at the HORROR of UA's strategies!
It is always something bad on an ongoing basis, if not daily.
I too have received a Gold status match on CO., however it's difficult for me as they no longer provide the once beloved SFO-HNL route that I frequently booked.
And as far as the PS flts; well, that's a whole lot of BS. It saddens me deeply to see them advertise a "premium service" that really is not premium at all, save for the seat.
Ok, I am sure to vent more later, but need to get ready to do errands...
Aloha,
Patrick
It is always something bad on an ongoing basis, if not daily.
I too have received a Gold status match on CO., however it's difficult for me as they no longer provide the once beloved SFO-HNL route that I frequently booked.
And as far as the PS flts; well, that's a whole lot of BS. It saddens me deeply to see them advertise a "premium service" that really is not premium at all, save for the seat.
Ok, I am sure to vent more later, but need to get ready to do errands...
Aloha,
Patrick
#127
Join Date: Mar 2008
Location: SEA/YYZ
Posts: 1,561
In september ORD-EWR flights show a snack but in december EWR-ORD flights show lunch or dinner in first class. Weird. And from ORD-SFO in Business Class (C) it shows dinner listed for the meal still and breakfast. This is all the way into January.
#128
Join Date: Apr 2003
Location: IAD
Programs: Free Agent
Posts: 1,939
Wow, I've never questioned my loyalty to UA until I saw this new "enhancement". Time to start looking at CO.
#129
Join Date: Sep 2005
Location: ORD
Programs: HHonors Silver, UA (no status, but lots of miles!)
Posts: 465
Well this smacks of saving a few pennies along the lines doesn't it?
I'm with ajamieson. Cheap. Pure and simple. And if any other carrier tried this they'd be laughed out of the park (I can't imagine LH, BD, BA, would try this little game ... US maybe but it depends what Doggie wants to do) .
I'm with ajamieson. Cheap. Pure and simple. And if any other carrier tried this they'd be laughed out of the park (I can't imagine LH, BD, BA, would try this little game ... US maybe but it depends what Doggie wants to do) .
#130
Join Date: Jul 2005
Location: SAN
Programs: UA 1MM/1K, HH Diamond
Posts: 6,839
Is there any chance that a severe enough backlash will get UA to reverse this?
#132
Join Date: Jun 2007
Posts: 4,640
While United continues to bleed red ink, this 19 year old who has A LOT of flying ahead of him will continue giving his money to foreign carriers and jetBlue and Continental*.
*Once they're officially in the Star Alliance
#133
Join Date: Jan 2006
Location: Kampala, Uganda - Evanston, IL
Programs: UA 1P, AA, LH Cattle Class, SPG
Posts: 426
So why try to compete with the LCCs by having a high number of available seats for a low cost?
#134
FlyerTalk Evangelist
Join Date: Oct 1999
Posts: 11,475
So is this just airline speak that I don't understand, or are they really only doing this (for now) for aircraft departing IAD to Europe, but not the reverse? Seems strange to me, and most passengers who experienced the outbound, say, IAD-FRA flight would likely expect the same for the return flight and thus self-cater/eat prior to departure, only to then be served a free meal on the return.
European pax, such as those generally flying LH and LX out of Germany and Switzerland will be steaming. ZRH-IAD for example easily turns into a 10 hrs flight gate-to-gate, which would have nor complementary food service.
Not gonna fly with those customers!
#135
Join Date: Aug 2005
Location: HPN
Programs: not anymore! I'm FREE!
Posts: 3,467
The BOB transatlantic is going to get interesting because like most BOB flights they won't fully cater the plane (at least one BOB for each passenger). So what happens when people realize they won't be getting a second meal and start buying 2 or 3 of each and they run out??
Do you think they will increase the number of meals per flight since they are also almost doubling the price? Somehow I don't think so.