Consolidated Thread to Post Your UA Website Experiences/Complaints
Nov 28, 2007, 1:11 am
#1261
Join Date: Oct 2006
Programs: United 1K GS, USAIR, Delta
Posts: 175
Had this happen to me once but I waited an hour and it went away. This is an application error message.
Nov 28, 2007, 3:17 am
#1262
Join Date: Aug 2007
Location: Truth or Consequences, NM
Programs: HH Diamond, Marriott Titanium, Hertz President's Circle, UA Silver, Mobile Passport Unobtanium
Posts: 6,195
I am not experiencing this problem at all. .bomb defaults to 1 adult passenger for booking flights, whether logged in with my MP # or not.
Nov 28, 2007, 3:32 am
#1263
Join Date: Sep 2007
Posts: 283
It is an "enhancement" they are trying to "borrow" from JetBlue
Nov 28, 2007, 7:00 am
#1264
Join Date: Aug 2005
Location: RNO
Programs: AS MVP, WN A-List+ UA Silver, HH <>, National EE, WoH Globalist
Posts: 3,769
Trying to do a dummy booking LAX-LHR in C to look at a seat map, as part of my "sweat out the upgrade" process.
I set up: LAX-LHR DEC 1 2007 Business (refundable)
It brings up the flights I want to look at all right - with a Y seat map.
Nov 28, 2007, 7:02 am
#1265
Join Date: Jun 2007
Location: Washington DC
Programs: UAL 1K, Marriott Premier
Posts: 172
Nov 28, 2007, 8:45 am
#1266
Join Date: Nov 2002
Location: Chicago
Programs: AA Plt, FB Silver
Posts: 848
Incredibly, when I log in and it knows my preferences, it defaults to 0 passengers, but when I book from the homepage without logging in, it does the sensible thing and assumes that at least ONE person wants to travel.
Nov 29, 2007, 6:44 pm
#1267
Join Date: Aug 2004
Programs: UA 1MM
Posts: 197
Problems with E-Upgrades?
Is the E-Upgrade feature down?
I just tried to apply an upgrade to my online res and it takes a long time to respond, and then it takes me to "Select an itinerary to Change" screen.
I just tried to apply an upgrade to my online res and it takes a long time to respond, and then it takes me to "Select an itinerary to Change" screen.
Nov 30, 2007, 9:14 am
#1268
FlyerTalk Evangelist
Join Date: Nov 2004
Location: ORD
Programs: UA 1K
Posts: 16,901
website trashed again.
I can't check flight status or do OCLI on either IE or Firefox right now.
a flight status check for ORD/MSP returns this lovely message:
Message from the NSAPI plugin:
No backend server available for connection: timed out after 10 seconds or idempotent set to OFF.
and my attempts to do OLCI just return a "can't find the page" screen.
UPDATE: OCLI now returns that some NSAPI plugin message.
BTW: I did note that there is a "employee checkin" link on the bottom of the home page that I hadn't seen before.
a flight status check for ORD/MSP returns this lovely message:
Message from the NSAPI plugin:
No backend server available for connection: timed out after 10 seconds or idempotent set to OFF.
and my attempts to do OLCI just return a "can't find the page" screen.
UPDATE: OCLI now returns that some NSAPI plugin message.
BTW: I did note that there is a "employee checkin" link on the bottom of the home page that I hadn't seen before.
Nov 30, 2007, 9:22 am
#1269
Join Date: Mar 2006
Posts: 2,333
Can't check flight status or view MP info or do much of anything this morning:
Message from the NSAPI plugin:
No backend server available for connection: timed out after 10 seconds or idempotent set to OFF.
Build date/time: Aug 5 2005 12:17:51
Change Number: 616829
Message from the NSAPI plugin:
No backend server available for connection: timed out after 10 seconds or idempotent set to OFF.
Build date/time: Aug 5 2005 12:17:51
Change Number: 616829
Nov 30, 2007, 9:23 am
#1270
Join Date: Apr 2007
Location: Chicago
Programs: AA CK, BA Gold, SPG PLT, Hyatt Diamond, Avis First, Hertz 5*
Posts: 537
I tried to check a flight status on the website as well, and it gave me the same error you had.
It sounds like something is up on a larger scale, because any of the queries I am trying to pull off seatcounter for UA are not coming back either.
It sounds like something is up on a larger scale, because any of the queries I am trying to pull off seatcounter for UA are not coming back either.
Nov 30, 2007, 9:23 am
#1271
Join Date: Feb 2002
Location: Chgo/Honolulu
Programs: UA1Kmm
Posts: 133
Seems that all UAL computers are presently down.....we're going to leave for ORD now......Hoping no problem/delay with our UAL flight to FRA, and short connection to Lufthansa flight to BCN. Must check luggage..
Phone res. cannot help......Perils of travel not good for blood pressure..
Good luck on yr trip..
Phone res. cannot help......Perils of travel not good for blood pressure..
Good luck on yr trip..
Nov 30, 2007, 9:25 am
#1272
Join Date: Jul 2003
Programs: UA1K 3MM, AS MVP 75K Gold
Posts: 2,706
If it's any comfort, here's what you get on the Delta website:
Whoops
We're sorry, but our website had a hiccup, so the task you are trying to do is not working at the moment.
We have alerted our technology team, and they are working to get this fixed for you right away. So check back with us in a few moments.
Whoops
We're sorry, but our website had a hiccup, so the task you are trying to do is not working at the moment.
We have alerted our technology team, and they are working to get this fixed for you right away. So check back with us in a few moments.
Nov 30, 2007, 9:25 am
#1273
Join Date: Nov 2007
Location: IAD
Programs: UA 1K
Posts: 166
FWIW, there's now a link on the main page that leads to a page that says:
Customer alert: united.com
We’re sorry.
You may be experiencing a small delay while:
Purchasing or searching for fares on united.com
Viewing your Mileage Plus summary
Accessing EasyCheck-inOnline
We are working to resolve this issue as quickly as possible.
"Small delay" is an euphemism. It's actually completely broken.
Customer alert: united.com
We’re sorry.
You may be experiencing a small delay while:
Purchasing or searching for fares on united.com
Viewing your Mileage Plus summary
Accessing EasyCheck-inOnline
We are working to resolve this issue as quickly as possible.
"Small delay" is an euphemism. It's actually completely broken.
Nov 30, 2007, 9:27 am
#1274
Join Date: Mar 2006
Posts: 2,333
Now they've got a "Customer Alert" page up:
Customer alert: united.com
We’re sorry.
You may be experiencing a small delay while:
* Purchasing or searching for fares on united.com
* Viewing your Mileage Plus summary
* Accessing EasyCheck-inOnline
We are working to resolve this issue as quickly as possible.
We’re sorry.
You may be experiencing a small delay while:
* Purchasing or searching for fares on united.com
* Viewing your Mileage Plus summary
* Accessing EasyCheck-inOnline
We are working to resolve this issue as quickly as possible.
Nov 30, 2007, 9:29 am
#1275
Join Date: Mar 2006
Posts: 2,333
Website problems go here: http://www.flyertalk.com/forum/showthread.php?t=482441