Consolidated Thread to Post Your UA Website Experiences/Complaints
Nov 30, 2007, 9:29 am
#1276
FlyerTalk Evangelist
Join Date: Nov 2004
Location: ORD
Programs: UA 1K
Posts: 16,901
Seems that all UAL computers are presently down.....we're going to leave for ORD now......Hoping no problem/delay with our UAL flight to FRA, and short connection to Lufthansa flight to BCN. Must check luggage..
Phone res. cannot help......Perils of travel not good for blood pressure..
Good luck on yr trip..
Phone res. cannot help......Perils of travel not good for blood pressure..
Good luck on yr trip..
Nov 30, 2007, 9:37 am
#1277
Join Date: Jul 2006
Location: The Jersey Shore
Programs: UA *G MM, AA G MM
Posts: 1,866
Same here... and it went down in the middle of a transaction...
.bomb strikes again!
.bomb strikes again!
Nov 30, 2007, 9:38 am
#1278
Join Date: Sep 2001
Location: CLT
Programs: FT Member #8119 F & J Free Agent
Posts: 6,550
Nov 30, 2007, 9:39 am
#1279
Join Date: Sep 2001
Location: CLT
Programs: FT Member #8119 F & J Free Agent
Posts: 6,550
Nov 30, 2007, 9:47 am
#1280
Join Date: Sep 2004
Programs: UA GS
Posts: 2,159
It is down right now.
I got this message when I tried to log in.
"Http/1.1 Service Unavailable. " That is a first
I got this message when I tried to log in.
"Http/1.1 Service Unavailable. " That is a first
Nov 30, 2007, 9:57 am
#1281
Join Date: Oct 2005
Location: Beverly Hills, CA 90210
Programs: UA 1K MM, A'A EXP, Marriott Plat, SPG Plat, Hilton Gold, Hyatt Plat, Hertz Pres Circle, Sixt Plat
Posts: 117
Customer alert: united.com
I have been experiencing problems with the .bomb site for the past 15 minutes. This is the warning they just issued a few minutes ago.
We’re sorry.
You may be experiencing a small delay while:
* Purchasing or searching for fares on united.com
* Viewing your Mileage Plus summary
* Accessing EasyCheck-inOnline
We are working to resolve this issue as quickly as possible.
We’re sorry.
You may be experiencing a small delay while:
* Purchasing or searching for fares on united.com
* Viewing your Mileage Plus summary
* Accessing EasyCheck-inOnline
We are working to resolve this issue as quickly as possible.
Nov 30, 2007, 10:00 am
#1282
Join Date: Nov 2002
Location: CA, USA
Programs: UA1K, AAPlat, SPG-G
Posts: 506
Try to do OLCI for tomorrow's flight, got same message.
Nov 30, 2007, 10:00 am
#1283
Join Date: Mar 2006
Posts: 2,333
Already being discussed in the .bomb master thread: http://www.flyertalk.com/forum/showthread.php?t=482441
Nov 30, 2007, 10:02 am
#1284
Join Date: Sep 2000
Location: Denver, CO
Programs: UA 1K 25 years/2MM, Honors LT Diamond, AVIS & Hertz Prez Club
Posts: 4,753
Not sure this is limited to United. ExpertFlyer is having the same issues. Some 3rd party provider/database must be impacted.
Nov 30, 2007, 10:19 am
#1285
FlyerTalk Evangelist
Join Date: Oct 2004
Posts: 10,037
Http/1.1 Service Unavailable
Nov 30, 2007, 10:22 am
#1286
In memoriam
Join Date: Mar 2000
Location: Seattle WA
Programs: Kimpton IC, Hyatt Diamond, Gold Marriott, Lifetime Platinum Starwood
Posts: 8,665
Still not available. It's truly astonishing at how horrible the backend systems of this airline is. Horrible IT/web, Horrible ICC center, just amazing.
It's fine to "penny pinch" on certain things but to not have a website working as often as this one doesn't and it being YEARS with the same problems. Just a poor way to run a business. I called the 1K desk and was on hold for over 5 minutes before an agent came on and it was the ICC. This is the 3rd time in 2 weeks I've received the ICC while calling the 1K desk. United really does need to get it together. They always have an excuse and to not have their website running for quite awhile now just seems that it is a real loss of revenue. Put the $ in some INFRASTRUCTURE United.
Listen to your CUSTOMERS!!!!
It's fine to "penny pinch" on certain things but to not have a website working as often as this one doesn't and it being YEARS with the same problems. Just a poor way to run a business. I called the 1K desk and was on hold for over 5 minutes before an agent came on and it was the ICC. This is the 3rd time in 2 weeks I've received the ICC while calling the 1K desk. United really does need to get it together. They always have an excuse and to not have their website running for quite awhile now just seems that it is a real loss of revenue. Put the $ in some INFRASTRUCTURE United.
Listen to your CUSTOMERS!!!!
Nov 30, 2007, 10:31 am
#1288
Join Date: Nov 2007
Location: 旧金山/Old Gold Hill/SFO
Programs: UA 1P, Marriott Platium, SPG
Posts: 1,001
Nov 30, 2007, 10:50 am
#1290
FlyerTalk Evangelist
Join Date: Nov 2004
Location: ORD
Programs: UA 1K
Posts: 16,901
I just called CS since OLCI said I didn't have an e-ticket - most likely due to my cancellation/rebooking and indeed I was on THREE flights, the xld flight hadn't cleared out, and I was "protected" on 2 other flights, even though the first CS person I dealt with earlier said I had been rebooked. She got all that straightened out but she said that the system was currently going up and down and that she had to repeat a lot of transactions to get them to go through. Sounds like they're not out of the woods yet.