Consolidated Thread to Post Your UA Website Experiences/Complaints
Oct 26, 2007, 9:19 pm
#1231
In memoriam
Join Date: Feb 2002
Location: Chicago, IL (ORD), Phoenix AZ (PHX)
Programs: UA 1K 1.9MM, Starwood Platinum, a nothing in several others
Posts: 5,176
when trying to see my mileage summary I get
NA_ui.mp.errors.mpdetails_invalid_date NA_ui.mp.errors.mpdetails_invalid_date An error has occurred, please try again later
....
Redeemable miles activity from Dates are not available. To Dates are not available.
Date Activity Miles added/deducted Elite bonus Fare bonus Total
Category summary from Dates are not available. To Dates are not available.
The default dates it selected are Aug 1 to Oct 1. Da bomb doesn't even know what today's date is.
....
Redeemable miles activity from Dates are not available. To Dates are not available.
Date Activity Miles added/deducted Elite bonus Fare bonus Total
Category summary from Dates are not available. To Dates are not available.
Oct 29, 2007, 10:43 am
#1232
Used to be 'g_leyser'
Join Date: Jul 2002
Location: Brandon Johnson International Airport (expect delays)
Programs: AA PlatPro, HH Gold, Bonvoy Gold, IHG Plat, Reno Air MEGA Platinum
Posts: 10,039
I have a YVR-ORD flight booked for December, which I purchased over a month ago.
Shortly after I purchased it, the schedule changed by about 20 mintues, and the aircraft went from an A319 to a 752.
I am in NF, and changed my seat assignment to row 3.
Now, a few weeks later, I go in to My Itineraries and see it is listed as an A320, but the seatmap is still a 752.
I chose a seat in row 2 just in case.
Shortly after I purchased it, the schedule changed by about 20 mintues, and the aircraft went from an A319 to a 752.
I am in NF, and changed my seat assignment to row 3.
Now, a few weeks later, I go in to My Itineraries and see it is listed as an A320, but the seatmap is still a 752.
I chose a seat in row 2 just in case.
Oct 30, 2007, 8:10 am
#1233
Join Date: Mar 2005
Location: SF Bay Area
Programs: second-tier member of various hotel and airline programs
Posts: 143
UA, meet Mac
I'm wondering if someone at United.com tried tweaking things to prepare for the most recent exotic cat version of Macintosh OS X. For the last week, whenever I take my powerbook G4 to the United sites, Safari crashes. When attempting to use the same sites with Internet Explorer for Mac, I have very limited navigation and function. While at the same time things work more smoothly with any old PC.
Oct 30, 2007, 1:26 pm
#1234
Join Date: Feb 2005
Location: Boulder, CO
Programs: UA, AA, WN; HH, MR, IHG
Posts: 7,054
If you can't or don't wish to use Safari, I would recommend Camino or Firefox. (FWIW, I use Camino as my primary browser.) What version of Safari are you using?
Oct 30, 2007, 5:34 pm
#1235
Join Date: Aug 2007
Location: SFO
Programs: MileagePlus Platinum
Posts: 273
Sigh. Many people on FT have suggested that I try United's online check-in. It's fast, it's easy, bypass lines, etc etc. they said. I was sold, and said I'd try it the next time I flew. I'm flying early tomorrow morning, and just tried online check-in, and it's a bomb. When I click on the friendly yellow "continue" arrow after selecting my itinerary, I get an error page that says "Upgrade error" and tells me "Please see a United Representative at the airport to complete check-in." So much for the easy fast line-skipping Online Check-in 
I'm sure everything will get sorted at the airport, but for my first try at using this feature I feel let down.
I'm sure everything will get sorted at the airport, but for my first try at using this feature I feel let down.
Oct 31, 2007, 7:27 am
#1236
Join Date: Mar 2005
Location: SF Bay Area
Programs: second-tier member of various hotel and airline programs
Posts: 143
Never, ever use IE for Mac, especially not on a modern system. IE for Mac was end-of-lifed over 4 years ago. It can't handle modern websites, and it is essentially dead. Don't use it.
If you can't or don't wish to use Safari, I would recommend Camino or Firefox. (FWIW, I use Camino as my primary browser.) What version of Safari are you using?
If you can't or don't wish to use Safari, I would recommend Camino or Firefox. (FWIW, I use Camino as my primary browser.) What version of Safari are you using?
My Safari is 1.3.2 and I've put off updating it pending arrival of a new computer.The thing is, both browsers worked just fine with United.com until a few days ago, and now they both balk. Thanks for the input, though!
Oct 31, 2007, 8:21 am
#1237
FlyerTalk Evangelist
Join Date: Sep 2007
Location: SJC, SFO, YYC
Programs: AA-EXP, AA-0.41MM, UA-Gold, Ex UA-1K (2006 thru 2015), PMUA-0.95MM, COUA-1.5MM-lite, AF-Silver
Posts: 13,437
In October, 2007 I had DEN-FRA-BLR-FRA-DEN. The BLR segments were United flight numbers, but LH metal. The MP summary shows the BLR-FRA segment credited. The FRA-BLR segment is not. I think I know why: Under past itineraries, the FRA-BLR segment is absent.
Oct 31, 2007, 8:25 am
#1238
FlyerTalk Evangelist
Join Date: Sep 2007
Location: SJC, SFO, YYC
Programs: AA-EXP, AA-0.41MM, UA-Gold, Ex UA-1K (2006 thru 2015), PMUA-0.95MM, COUA-1.5MM-lite, AF-Silver
Posts: 13,437
There is no way from united.com to tell United to stop sending me postal mail. I want primarily because every week I get an offer for the Mileage Plus Chase Platinum Business Visa card. Yes, I have contacted the credit reporting agencies to have have banks stop sending me credit card applications. This only works for banks that have my SSN. Neither Mileage Plus nor my alma mater have my SSN, and I keep getting these offers from Mileage Plus and my alma mater.
Oct 31, 2007, 9:00 am
#1239
Join Date: Mar 2005
Location: MUC based
Programs: *A
Posts: 536
today on the startpage of united.com one of the offers is to Brussels, e.g. from Boston.
However, the picture definitely shows Munich, not Brussels. Hope their pilots are better in geography
However, the picture definitely shows Munich, not Brussels. Hope their pilots are better in geography
Oct 31, 2007, 4:01 pm
#1240
Join Date: Feb 2005
Location: Boulder, CO
Programs: UA, AA, WN; HH, MR, IHG
Posts: 7,054
For that you need to contact Chase, not United. There should be an opt-out number somewhere on the application... open one of them and see if it's there. Hopefully it will work.
Oct 31, 2007, 10:32 pm
#1241
Join Date: Sep 2004
Location: Bay Area
Programs: UA 1P, AA, Hilton
Posts: 128
"We’re sorry, but due to technical issues, the quoted fare for your selected itinerary is not currently available for purchase. To purchase the itinerary you selected, please contact united.com customer support at 1-800-589-5582. Please be advised that fares may be higher than originally quoted. Error message 6440. "
Gotta love the bomb!
Gotta love the bomb!
I called united.com support & India call center really sucks
Nov 1, 2007, 7:26 am
#1242
Join Date: May 2004
Location: Northern Virginia
Programs: UA Platinum, US, DL, Hilton Diamond, Starwood Gold
Posts: 18
Leela,
I had the same problem a couple of months ago at PDX. I had requested a FC upgrade using 500-mile certs. Someone @ PDX did the upgrade as a revenue upgrade. System wouldn't let me use Easy-Check-in because it was looking for additional $$$. CSR at ticketing/check-in straightened it out quickly.
I had the same problem a couple of months ago at PDX. I had requested a FC upgrade using 500-mile certs. Someone @ PDX did the upgrade as a revenue upgrade. System wouldn't let me use Easy-Check-in because it was looking for additional $$$. CSR at ticketing/check-in straightened it out quickly.
Nov 10, 2007, 9:54 pm
#1243
Join Date: May 2007
Location: Portland
Programs: HH Gold, Alaska MVP Gold
Posts: 4,074
i'm currently trying to check in online for my flight tomorrow morning but cannot due to some stupid message about my age being unknown. my profile on .bomb is set to Adult so this is pointless.
Nov 11, 2007, 10:21 am
#1244
Moderator: Smoking Lounge; FlyerTalk Evangelist
Join Date: Feb 2004
Location: SFO
Programs: Lifetime (for now) Gold MM, HH Gold, Giving Tootsie Pops to UA employees, & a retired hockey goalie
Posts: 28,878
Nov 12, 2007, 3:43 am
#1245
Join Date: Nov 2007
Programs: Mileage Plus 1K
Posts: 6
different classes
I want to book LHR - IAD in V or Q class(the cheapest) so I can use a SWU and return, IAD - LHR, in H class so I can upgrade using miles. Is there a way to do this via the web site? So far it seems you have to have the same class for both legs.