Consolidated Thread to Post Your UA Website Experiences/Complaints
Aug 14, 2007, 10:04 am
#1141
FlyerTalk Evangelist
Join Date: Jul 2003
Location: BOS, PVG
Programs: United 1K and 1MM, Marriott Ambassador
Posts: 10,000
thanks UA for listening to us
Flight search by flexible dates now shows 5x5 matrix now! ^^
Aug 14, 2007, 12:43 pm
#1142
FlyerTalk Evangelist
Join Date: Sep 2003
Location: MileagePlus Premier Gold
Posts: 11,522
There was an error in processing your request. Please see the message below for instructions.
We were unable to locate upgrade-eligible fares for the selected itinerary. Please revise your entry.
E - 4100 - 2079
We are currently experiencing technical difficulties. Please try again later.
E - 4100 - 2079
We were unable to locate upgrade-eligible fares for the selected itinerary. Please revise your entry.
E - 4100 - 2079
We are currently experiencing technical difficulties. Please try again later.
E - 4100 - 2079
Aug 14, 2007, 4:05 pm
#1143
Join Date: Dec 2002
Location: Springfield,MO,USA
Programs: UA 1K MM, HH Diamond, Marriott Lifetime Titanium
Posts: 1,604
There was an error in processing your request. Please see the message below for instructions.
We are unable to retrieve fare information at this time. Please try again later.
E - 4500 - 10537
SGF-ZWS with search nearby checked for destination departing 9/29 returning 10/6
with systemwide region 2 upgrade. I can get it to work if I use Miles MBH option or don't specify upgrade eligable
We are unable to retrieve fare information at this time. Please try again later.
E - 4500 - 10537
SGF-ZWS with search nearby checked for destination departing 9/29 returning 10/6
with systemwide region 2 upgrade. I can get it to work if I use Miles MBH option or don't specify upgrade eligable
Aug 14, 2007, 6:48 pm
#1144
Join Date: Nov 2006
Location: SFO South Bay
Programs: UA 2MM
Posts: 3,052
Please contact Password Support at 1-800-589-5582 to get a password.
Please contact Password Support at 1-800-589-5582 to get a password. Once your password has been reset, you may log in and continue.
This is the message I get when trying to see my MP data or book a flight. I am logged in, and can see my intineraries and other data.
Yet another .bomb problem??
This is the message I get when trying to see my MP data or book a flight. I am logged in, and can see my intineraries and other data.
Yet another .bomb problem??
Aug 14, 2007, 6:52 pm
#1145
Join Date: May 2007
Location: SFO/MSP
Programs: 1K, Diamond
Posts: 171
"We were unable to process your request. The system is currently unavailable or the internet service is experiencing heavy traffic. Please try your request later."
guess .bomb knows I want to use miles.
guess .bomb knows I want to use miles.
Aug 15, 2007, 2:14 pm
#1146
Join Date: Sep 2005
Programs: UA Million Miler
Posts: 1,359
From MY ITINERARIES
Premier Executive
> 172,301 NA_ui.cmax.root.sidenav.links.miles
> Redeem miles
> View my itineraries
--> whatever the heck is that?
Premier Executive
> 172,301 NA_ui.cmax.root.sidenav.links.miles
> Redeem miles
> View my itineraries
--> whatever the heck is that?
Aug 15, 2007, 2:20 pm
#1147
Join Date: Jan 2006
Location: Denver
Programs: UA 1K in training
Posts: 2,107
Aug 16, 2007, 8:23 am
#1148
FlyerTalk Evangelist
Join Date: Nov 2002
Location: ORD
Posts: 14,231
I have found that when this sort of thing happens and I don't particularly care for the ua.com mileage booking bonus, Orbitz or CheapTickets work just fine at buying the same itinerary.
Just tried booking JFK-HNL-NRT-JFK and keep getting the "Cannot price itinerary" page. Tried multiple flights with the same results. 
OK then, time to move on to some domestic legs. Tried booking LGA-DFW RT specifying "Early morning departure". All flights leave after 6:40 pm on departure day. Hmmm, change departure times to specific "7 AM" requests. Guess what? All shown flights leave (LGA>ORD) after 6:40 pm.
Amazingly, Mr EasySchedule also shows the same 6:40 pm flights as the first of the day.
Time to call Dearborn tomorrow morning.
This system and/or its programmers are a total POS.
OK then, time to move on to some domestic legs. Tried booking LGA-DFW RT specifying "Early morning departure". All flights leave after 6:40 pm on departure day. Hmmm, change departure times to specific "7 AM" requests. Guess what? All shown flights leave (LGA>ORD) after 6:40 pm.
Amazingly, Mr EasySchedule also shows the same 6:40 pm flights as the first of the day.
Time to call Dearborn tomorrow morning.
This system and/or its programmers are a total POS.
Aug 16, 2007, 8:34 am
#1149
FlyerTalk Evangelist
Join Date: Nov 2002
Location: ORD
Posts: 14,231
Can someone explain to me why, when I view My Itineraries, I get a "System could not retrieve some of the Itineraries. Please try again. " message in red at the top, but my list of itineraries shows up fine? It just started doing that recently...
Here's a screen capture:
http://www.smugmug.com/photos/184542404-L.jpg
Here's a screen capture:
http://www.smugmug.com/photos/184542404-L.jpg
Aug 16, 2007, 12:42 pm
#1150
Moderator: Smoking Lounge; FlyerTalk Evangelist
Join Date: Feb 2004
Location: SFO
Programs: Lifetime (for now) Gold MM, HH Gold, Giving Tootsie Pops to UA employees, & a retired hockey goalie
Posts: 28,878
Can someone explain to me why, when I view My Itineraries, I get a "System could not retrieve some of the Itineraries. Please try again. " message in red at the top, but my list of itineraries shows up fine? It just started doing that recently...
Here's a screen capture:
http://www.smugmug.com/photos/184542404-L.jpg
Here's a screen capture:
http://www.smugmug.com/photos/184542404-L.jpg
Aug 16, 2007, 2:42 pm
#1151
Join Date: Sep 2006
Posts: 6,967
Still can't ticket online after more than 3 years of banging my head against the wall. If one is not in the US website does not allow ticketing from www.united.ca
see
http://flyertalk.com/forum/showthread.php?t=650593
see
http://flyertalk.com/forum/showthread.php?t=650593
Aug 16, 2007, 2:42 pm
#1152
FlyerTalk Evangelist
Join Date: Nov 2002
Location: ORD
Posts: 14,231
Yes, I can view it just fine. I can also modify seats. BUT if I try to change/cancel the itinerary (in order to reprice it), I get an error saying that I need to call united Reservations. So maybe that's it.
Now that you mention it, I seem to recall first seeing that message after I called United to do something with that itinerary. So perhaps it will go away after I fly the itinerary. Interesting.
Also interestingly, it seems UA has fixed the old bug where you could get MP miles as if you'd flown, if you bought a ticket for someone else while logged in to .bomb. I bought a ticket for an associate of my dad's just now and .bomb caught that he wasn't the MP account holder and kicked him out of the E+ seat I'd reserved him.
But his itinerary still shows up under my My Itineraries.
Now that you mention it, I seem to recall first seeing that message after I called United to do something with that itinerary. So perhaps it will go away after I fly the itinerary. Interesting.
Also interestingly, it seems UA has fixed the old bug where you could get MP miles as if you'd flown, if you bought a ticket for someone else while logged in to .bomb. I bought a ticket for an associate of my dad's just now and .bomb caught that he wasn't the MP account holder and kicked him out of the E+ seat I'd reserved him.
But his itinerary still shows up under my My Itineraries.
have you tried to access the tickedt itin listed? i have the same thing show up on mine as i had a book an hold which i cancelled and after i did cxl, that's when the red message showd up. i think the system is still trying to find the xclled reservation but i am stil able to access my ticketed reservations.
Aug 19, 2007, 1:06 am
#1153
FlyerTalk Evangelist
Join Date: Jul 2003
Location: BOS, PVG
Programs: United 1K and 1MM, Marriott Ambassador
Posts: 10,000
Just logged in .bomb and saw:
Hello kb1992
General Member
0 miles
There was an error in processing your request. Please see the message below for instructions.
We apologize but an error has occurred, please try again later.
E - -
what does E - - stand? Do I get to sit in Economy Minus?
Hello kb1992
General Member
0 miles
There was an error in processing your request. Please see the message below for instructions.
We apologize but an error has occurred, please try again later.
E - -
what does E - - stand? Do I get to sit in Economy Minus?
Aug 19, 2007, 3:00 am
#1154
Join Date: Feb 2007
Programs: Plenty
Posts: 227
You are not worthy (of a single mile)...
Same here. One can only marvel at the lack of competence at UA regarding the website's stability, functionality, and apparent inability to display what should be a master data record.
Last edited by travelcomments; Aug 19, 2007 at 6:06 pm
Aug 19, 2007, 3:19 am
#1155
Join Date: Jul 2007
Location: LAR
Programs: UA 1P, IC Priority Club Gold
Posts: 64
Hahaha.....it's the proverbial IT guys....launching USB missiles at each other while the website goes down in flames. Classic. I'm listing 0 miles as well BTW.