Consolidated Thread to Post Your UA Website Experiences/Complaints
Dec 26, 2007, 3:30 pm
#1336
Join Date: Dec 2004
Posts: 116
If your bag goes missing in transit, don't believe their bag tracking system. I expected it to arrive on a flight on the 24th. As of 9 PM that night, it was still missing according to the website. I called and waited to get through to a live CSR so I could get them to authorize me some money to get necessities.
It turned out that contrary to the assertions of the automated system, my bag had been scanned in at 12:30 PM at my destination and sent for delivery, to get there sometime between 5:26 and 9:26 PM. It finally arrived after midnight on Christmas morning (never expected Santa to be a delivery courier). The bag tracking page finally updated to reflect that my bag arrived and was out for delivery, only about 12 hours late and after I had it back.
The moral of the story is to waste your time on hold to talk to a real person. ^
It turned out that contrary to the assertions of the automated system, my bag had been scanned in at 12:30 PM at my destination and sent for delivery, to get there sometime between 5:26 and 9:26 PM. It finally arrived after midnight on Christmas morning (never expected Santa to be a delivery courier). The bag tracking page finally updated to reflect that my bag arrived and was out for delivery, only about 12 hours late and after I had it back.
The moral of the story is to waste your time on hold to talk to a real person. ^
Dec 28, 2007, 12:58 am
#1337
Join Date: Aug 2007
Location: MRY/SFO/SJC
Programs: AS MVP, Hilton Diamond, IHG Gold
Posts: 7,784
The flight search page for multi won't load. 
Piece of crap.
Piece of crap.
Dec 31, 2007, 11:31 am
#1338
Join Date: Feb 2006
Location: Bay Area, CA
Programs: UA 1K; Marriott Platinum, Hilton Diamond, Hyatt Gold
Posts: 828
Logged in - mileage summary shows 0 miles and that I am general member???
Dec 31, 2007, 11:33 am
#1339
Join Date: Jul 2006
Location: SEA & RDM
Programs: UA - 1MM, DL Diamond, AS MVP75, Marriott Titanium, Hilton Gold
Posts: 8,039
united.com password problem?
Anyone else get a note to call password support when you try to log in...and then when you call you get a busy signal?
Dec 31, 2007, 11:35 am
#1340
Join Date: Nov 2006
Location: Left Coast
Programs: UA 1K & 1MM, HH Diamond, Marriott/SPG Gold (UA comp)
Posts: 1,354
.bomb Password issues
Anyone having the same trouble with logging on today? I get an error screen telling me to call the .bomb 800 # to reset my PW. Of course, prompt 1, PW issues, is busy...
BOOM!
BOOM!
Dec 31, 2007, 11:35 am
#1341
Join Date: Feb 2007
Location: Arlington, VA; Boston, MA
Programs: UA 2p
Posts: 284
I got the same message. Didn't bother calling though.
Dec 31, 2007, 11:36 am
#1342
Join Date: Feb 2005
Location: PHL
Programs: AA EXP MM, HHonors Lifetime Diamond, Marriott Lifetime Ti, UA Silver
Posts: 5,037
Just tried to log in a minute ago and got the same thing. Its a bit of a relief to see that its happening to others too since (hopefully) it means that its just the usual UA.bomb mis-behavior.
I'm going to give it an hour or two and try again...
I'm going to give it an hour or two and try again...
Dec 31, 2007, 11:38 am
#1343
Join Date: Aug 2006
Location: SFO/SAN/Ganado Arizona
Programs: Affilated with the orders of I need to rest, doctor's orders!
Posts: 1,400
Wow.. Crazy!
Dec 31, 2007, 11:44 am
#1344
Join Date: Jul 2005
Location: SAN
Programs: UA 1MM/1K, HH Diamond
Posts: 6,832
Me too. 
Dec 31, 2007, 11:46 am
#1345
Join Date: Jul 2007
Location: SAN
Programs: UA MM Gold
Posts: 1,193
Yup. Typical .bomb problem. Just tried loggin in & could not do so. No UA error message, but rather the typical Internet Explorer cannot display....
Give it some time....
Give it some time....
Dec 31, 2007, 11:47 am
#1346
Join Date: Nov 2002
Location: SEA/YVR/BLI
Programs: UA "Lifetime" Gold, AS MVPG100K, OW Emerald, HH Lifetime Diamond, IC Plat, Marriott Gold, Hertz Gold
Posts: 9,490
Most of us will be looking forward to 0 miles in a few hours but I infer the demotion to GM is an ugly surprise.
It won't let me log in at the moment so maybe there's a similar surprise awaiting me as well.
Cheers,
Fredd
This finally appeared on the screen along with Access Denied: Please contact Password Support at 1-800-589-5582 to get a password. Once your password has been reset, you may log in and continue.
Hello
General Member
> 0 miles
> Redeem miles
> View my itineraries
Last edited by Fredd; Dec 31, 2007 at 11:50 am Reason: Details
Dec 31, 2007, 11:54 am
#1347
Join Date: Nov 2002
Location: SEA/YVR/BLI
Programs: UA "Lifetime" Gold, AS MVPG100K, OW Emerald, HH Lifetime Diamond, IC Plat, Marriott Gold, Hertz Gold
Posts: 9,490
As I saw on a t-shirt recently, some days it's just not worth it trying to chew through the restraints.
edited to add: I managed to log in after a few tries and I, at least, am still a 1K with my 100,000 + miles.
Last edited by Fredd; Dec 31, 2007 at 12:03 pm Reason: It's up. It's down. It's up. It's down.
Dec 31, 2007, 11:55 am
#1348
Join Date: Jan 2007
Posts: 174
Me too..what the f?!
It will take me to my profile page, but when I try and check my miles it refers me to call a # to reset my pw.
I am now a general member with zero miles. Somewhere overnight I lost my Premier Exec status and 185,000 miles.
Nice New Year's gift from UA.com!
I am now a general member with zero miles. Somewhere overnight I lost my Premier Exec status and 185,000 miles.
Nice New Year's gift from UA.com!
Dec 31, 2007, 11:56 am
#1349
Join Date: Mar 2006
Location: SAN
Programs: AS
Posts: 322
Me too! Course it was only 2P that I lost and 75K...
Dec 31, 2007, 11:57 am
#1350
Join Date: Jul 2007
Location: SFO
Programs: United 1kMM; AA EX Plat, Hilton Diamond and SPG Plat
Posts: 2,014
When I can't connect to the www.united.com home page (which is hapenning all to frequently lately) I usually use a different link like this one http://www.united.com/page/article/0...%2Faddedawards .... and the from there you can get to the reservations page etc...