Oh noes! No more pillows in f?
May 30, 2011, 1:21 pm
#106
Join Date: Jun 2009
Location: YVR
Programs: UA 1K, IHG AMB, Marriott Gold
Posts: 124
Where are the Blankets and Pillows?
I flew from LAX to MCO on a red-eye trip on May 28th, received UDU and decided to sleep the whole flight only to find out that the First Class cabin didn't have pillows at all. When I asked the FA for one, she said that UA took pillows out the "Continental" way starting that day. Today, May 30th, I came back from MCO to LAX and not only did they not have pillows, but even blankets are gone! When I asked the FA, she said "Sorry, they took them off". I guess I have to bring a neck pillow and a blanket now even if I'm flying First Class! 
May 30, 2011, 1:30 pm
#107
FlyerTalk Evangelist
Join Date: Nov 2009
Location: Northeast Kansas | Colorado Native
Programs: Amex Gold/Plat, UA *G, Hyatt Globalist, Marriott LT Gold, NEXUS, TSA Disparager Unobtanium
Posts: 21,715
I've had a few flights this month without blankets, but figured that I would have gotten the crappy CO gauze, so I did not care too much. However, for them to not have pillows or blankets, especially on a red-eye, is a bad decision, IMHO.
May 30, 2011, 2:03 pm
#108
Formerly known as CollegeFlyer
Join Date: Jan 2004
Location: JRA
Programs: UA 1K MM, AA PLT, Hyatt Diamond, Marriott Gold, Hertz 5*
Posts: 6,716
CO's stroke of genius = eliminate pillows from F to improve service as a "change you will like." See my signature.
May 30, 2011, 2:10 pm
#109
FlyerTalk Evangelist
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.75MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,174
It clearly must be because business travelers hate pillows and real blankets, as the focus is now on them strategically
May 30, 2011, 2:17 pm
#110
FlyerTalk Evangelist
Join Date: Jul 2003
Location: BOS, PVG
Programs: United 1K and 1MM, Marriott Ambassador
Posts: 10,000
May 30, 2011, 2:21 pm
#111
FlyerTalk Evangelist
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.75MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,174
Tongue firmly planted in cheek. 
But as I see it:
A. $misek wants to focus on business travelers
B. *unknown attitudes of business travelers*
C. Pillows gone and blankets reduced in quality
A+B=C. Thus, I can only assume business travelers don't like pillows and quality blankets
But as I see it:A. $misek wants to focus on business travelers
B. *unknown attitudes of business travelers*
C. Pillows gone and blankets reduced in quality
A+B=C. Thus, I can only assume business travelers don't like pillows and quality blankets
May 30, 2011, 2:59 pm
#113
Join Date: May 2006
Location: MYF/CMA/SAN/YYZ/YKF
Programs: COdbaUA 1K MM, AA EXP, Bonbon Gold, GHA Titanium, Hertz PC, NEXUS and GE
Posts: 5,850
No pillows in F, and the awful blue gauze CO blankets.
May 30, 2011, 8:14 pm
#114
Join Date: Jul 2005
Location: RIC
Programs: UA 1K MM
Posts: 3,392
I sent my complaint to 1KVoice today - will post the outcome. What kind of responses are other folks getting?
May 30, 2011, 9:57 pm
#115
Join Date: Dec 2003
Location: DC|NYC
Programs: UA GS, DL Plat, Marriott Bonvoy LIfetime Titanium/SPG refugee, Hertz Prez, Amtrak Select
Posts: 3,201
Posted on Friday after I took a flight on Thursday with no pillows (figure complaint would carry more weight since I'd experience pillow-less-ness myself instead of write in on rumor) and no response yet. Will post.
May 31, 2011, 9:13 am
#116
Join Date: Aug 2008
Location: DEN
Programs: Recovering after 7 years of UA 1K, Still UA Silver (Which means nothing), Marriott Lifetime Plat Pre
Posts: 1,950
I e-mailed a full list of changes I didn't like to $MI/J, which included pillows. Got a generic reply from customer relations:
Last night I was in F without a pillow, and I tweeted my disappointment.
Mr. Smisek remains attuned to the needs of our business travelers. We hope you will give these changes a chance as we roll them out. In the end we are certain it will be clear we value your business and we will work hard to keep it.
Last night I was in F without a pillow, and I tweeted my disappointment.
May 31, 2011, 10:48 am
#117
Join Date: Jan 2010
Location: SEA
Programs: UA AS DL Hyatt SPG/Bonvoy HHonors
Posts: 2,008
Mentioned that I preferred the old boarding order, too.
May 31, 2011, 12:56 pm
#118
Used to be 'g_leyser'
Join Date: Jul 2002
Location: Brandon Johnson International Airport (expect delays)
Programs: AA PlatPro, HH Gold, Bonvoy Gold, IHG Plat, Reno Air MEGA Platinum
Posts: 10,048
E-mail sent to 1K Voice.
I suggest we flood them with as many e-mails as possible. It only takes a minute!
I suggest we flood them with as many e-mails as possible. It only takes a minute!
May 31, 2011, 3:41 pm
#119
Join Date: Jun 2007
Location: Santa Rosa,CA
Programs: UA, AA, HH Diamond,HertzGold,Interconental Plat Amb.
Posts: 62
Last night on UA 975 IAD-SFO in F (paid). Tired as heck from a FCO-IAD flight yesterday morning. No pillows! Mrs. used my blanket as a pillow, so I asked for an extra blanket. I was handed a really sorry excuse for a blanket that shed all over khaki pants I was wearing. I'm wondering what's going on, and just saw this thread. I guess I'll fill out the darn survey for a change..