Oh noes! No more pillows in f?
Jun 22, 2011, 6:50 pm
#182
FlyerTalk Evangelist
Join Date: Jan 2002
Location: Greater DC
Programs: UA plus
Posts: 12,943
No pillows for red eyes from Hawaii .. Stupidity continues to reign, but at a less obvious level
Jun 22, 2011, 6:53 pm
#183
Join Date: Jul 2005
Location: RIC
Programs: UA 1K MM
Posts: 3,392
:To/From Hawaii, overnight Transcontinental and North America flights
operated by 3-cabin aircraft: Pillows and blankets will be provisioned"
Jun 22, 2011, 8:41 pm
#184
FlyerTalk Evangelist
Join Date: Jan 2002
Location: Greater DC
Programs: UA plus
Posts: 12,943
Unless I am reading the pause wrong, which is possible but i dont trust anything anymore with UACO
Jun 22, 2011, 9:03 pm
#185
Join Date: Jan 2010
Location: HNL, TYO, & Many Places in the Sky
Programs: Too Many
Posts: 397
If Pillows are back, then it is really good news. ^
It seems like UACO is trying out a bunch of different changes (like the failed Boarding change) and seeing what creates an uproar, and what they can get away with. I will continue to make my voice know to UACO, as it seems many others are too.
It seems like UACO is trying out a bunch of different changes (like the failed Boarding change) and seeing what creates an uproar, and what they can get away with. I will continue to make my voice know to UACO, as it seems many others are too.
Jun 23, 2011, 8:34 am
#186
FlyerTalk Evangelist
Join Date: May 2001
Location: Washington, DC
Programs: DL Diamond, B6 Mosaic, AS MPV Gold, UA Gold MM, Marriott Plat, SPG Plat, Nat'l Exec Elite
Posts: 16,679
- To/from Hawaii
- Overnight transcontinental flights
- North American flights operated by three class aircraft
That's three different classifications of flights, not "Overnight Hawaii flights operated by three class aircraft," which is how I think you were reading it.
Jun 23, 2011, 8:40 am
#187
Join Date: Sep 2009
Location: Charlotte, NC
Posts: 207
Where is the brand standard philosophy? I would much prefer we don't have to connect the dots to find out what we can expect in F domestically. I think it erodes the experience to not have consistency. I would love to see the bottom line on this cost for UA as well btw.
Jun 23, 2011, 9:24 am
#188
Join Date: Aug 2008
Location: DEN
Programs: Recovering after 7 years of UA 1K, Still UA Silver (Which means nothing), Marriott Lifetime Plat Pre
Posts: 1,950
I think you're misinterpreting that. I read that as pillows will be provisioned on the following types of flights:
That's three different classifications of flights, not "Overnight Hawaii flights operated by three class aircraft," which is how I think you were reading it.
- To/from Hawaii
- Overnight transcontinental flights
- North American flights operated by three class aircraft
That's three different classifications of flights, not "Overnight Hawaii flights operated by three class aircraft," which is how I think you were reading it.
Any of the following flights:
- To/from Hawaii
- Overnight transcontinental flights
- North American flights
i.e. hub to hub and red-eyes on 3-class planes being re-positioned. Rarely if ever Hawaii.
Jun 23, 2011, 9:30 am
#189
FlyerTalk Evangelist
Join Date: Aug 2002
Location: Bay Area, CA
Programs: UA Plat 2MM; AS MVP Gold 75K
Posts: 35,072
Isn't that what they were doing? CO didn't have pillows. UA did. They removed them to be consistent.
Jun 23, 2011, 9:32 am
#190
FlyerTalk Evangelist
Join Date: Jan 2002
Location: Greater DC
Programs: UA plus
Posts: 12,943
Geez, we can't even decide after reading the message how to interpret it!
Jun 23, 2011, 9:48 am
#191
Moderator: Smoking Lounge; FlyerTalk Evangelist
Join Date: Feb 2004
Location: SFO
Programs: Lifetime (for now) Gold MM, HH Gold, Giving Tootsie Pops to UA employees, & a retired hockey goalie
Posts: 28,891
Good news indeed!
You are all mistaken as this is the real reason pillows are coming back 
but seriously....
So with the above, I can't tell if my SFO-ORD redeye flight (in F, 2 cabin) or my morning flight ORD-SFO (in F, 2 cabin) qualify. Paragraph one would imply no but paragraph 2 implies yes. 
but seriously....
To/From Hawaii, overnight Transcontinental and North America flights operated by 3-cabin aircraft: Pillows and blankets will be provisioned
Within North America (exception above): Pillows and blankets will be provisioned for every customer in First and Business only. At this time there is no provisioning for the Economy cabin.
Within North America (exception above): Pillows and blankets will be provisioned for every customer in First and Business only. At this time there is no provisioning for the Economy cabin.
Jun 23, 2011, 10:10 am
#192
Join Date: Nov 2001
Location: Cleveland, Ohio, USA
Programs: UA PM, DL PM, Bonvoy Titanium, HH Gold
Posts: 1,295
No pillows in yesterday's ORD - DEN 777 with FC/Y only (no C). Ugh.
Jun 23, 2011, 10:21 am
#193
Suspended
Join Date: Jul 2009
Location: DCA
Programs: UA Gold
Posts: 1,653
Judging on the use of punctuation in the previous clause, I would bet you are reading it wrong.
Jun 23, 2011, 2:27 pm
#194
Formerly known as CollegeFlyer
Join Date: Jan 2004
Location: JRA
Programs: UA 1K MM, AA PLT, Hyatt Diamond, Marriott Gold, Hertz 5*
Posts: 6,716
The alternative reading (that flights to/from Hawaii operated by three-cabin aircraft will have pillows) that some others are advocating actually leaves a hole in the explanation. 1KVoice's purpose in listing the various categories of flights was clearly to explain that UA had divided all of its flights into a few categories, and then explain the pillow provisioning (or not) within each category:
Blanket and pillow provisioning will be as follows:
Transatlantic, Transpacific, South America and Transcon (ps) flights:
Pillows and blankets will be provisioned for every customer traveling in
First, Business and Economy.
To/From Hawaii, overnight Transcontinental and North America flights
operated by 3-cabin aircraft: Pillows and blankets will be provisioned
Within North America (exception above): Pillows and blankets will be
provisioned for every customer in First and Business only. At this time
there is no provisioning for the Economy cabin.
Transatlantic, Transpacific, South America and Transcon (ps) flights:
Pillows and blankets will be provisioned for every customer traveling in
First, Business and Economy.
To/From Hawaii, overnight Transcontinental and North America flights
operated by 3-cabin aircraft: Pillows and blankets will be provisioned
Within North America (exception above): Pillows and blankets will be
provisioned for every customer in First and Business only. At this time
there is no provisioning for the Economy cabin.
Given how thorough the response tries to be in categorizing all flights, I think it only makes sense to read the second paragraph as covering all flights "To/From Hawaii" along with all flights that are "overnight Transcontinental" or "North America flights operated by three-cabin aircraft." Rather than assuming that the policymaker who catalogued UA's flight categories (or the 1K representative who forwarded the categories in response to the member's inquiry) completely forgot about all of UA's normal Hawaii flights.
Jun 25, 2011, 2:05 am
#195
Original Poster
Join Date: Jul 2002
Location: SF Bay Area
Programs: UA GS 2MM
Posts: 954
Well - Hawaii redeyes did not have them Sunday night - I can guarantee that. I did ping 1kvoice again about the stupidity of this and got the revised provisioning message. When will it kick in?