Oh noes! No more pillows in f?
Jul 17, 2011, 10:16 pm
#212
Join Date: Mar 2010
Location: NYC
Programs: AA EXP, UA Platinum, Alaksa MVP 75K, Air Berlin Gold, HHonors Diamond, Marriott Gold, Hertz PC
Posts: 2,389
Jul 19, 2011, 1:25 pm
#213
Join Date: Jan 2011
Posts: 49
Just got this reply:
I apologize for the delay in responding to your email.
United recently changed procedures for provisioning pillows and blankets
on board our aircraft. After several weeks of study and evaluation of
employee and customer feedback, a new provisioning procedure has been
developed that place clean and wrapped blankets re-cased pillows on our
aircraft.
As with any business, we consider customer preferences and monitor
customer feedback closely. Your comments about our pillows will be
shared with our management team and will help us evaluate our decisions
that impact your choice of airlines.
At the conclusion of this email, please fill out the survey where you
can rate your experience with the Customer Care department. We value
your feedback and hope that you are satisfied with our service.
Regards,
XXXXXXX
United Airlines Customer Relations
I apologize for the delay in responding to your email.
United recently changed procedures for provisioning pillows and blankets
on board our aircraft. After several weeks of study and evaluation of
employee and customer feedback, a new provisioning procedure has been
developed that place clean and wrapped blankets re-cased pillows on our
aircraft.
As with any business, we consider customer preferences and monitor
customer feedback closely. Your comments about our pillows will be
shared with our management team and will help us evaluate our decisions
that impact your choice of airlines.
At the conclusion of this email, please fill out the survey where you
can rate your experience with the Customer Care department. We value
your feedback and hope that you are satisfied with our service.
Regards,
XXXXXXX
United Airlines Customer Relations
Last edited by donnerparty; Jul 19, 2011 at 1:57 pm
Jul 20, 2011, 9:07 am
#214
Join Date: Jan 2011
Posts: 49
and more info, looks like we are making progress!
Below is the new information I have for the provisioning of pillows and
blankets.
Transatlantic, Transpacific, South America and Transcon (ps) flights:
Pillows and blankets will be provisioned for every customer traveling in
First, Business and Economy.
To/From Hawaii, overnight Transcontinental and North America flights
operated by 3-cabin aircraft: Pillows and blankets will be provisioned
for every customer traveling in First, Business and for most customers
in Economy.
Within North America (exception above): Pillows and blankets will be
provisioned for every customer in First and Business only. At this time
there is no provisioning for the Economy cabin.
Below is the new information I have for the provisioning of pillows and
blankets.
Transatlantic, Transpacific, South America and Transcon (ps) flights:
Pillows and blankets will be provisioned for every customer traveling in
First, Business and Economy.
To/From Hawaii, overnight Transcontinental and North America flights
operated by 3-cabin aircraft: Pillows and blankets will be provisioned
for every customer traveling in First, Business and for most customers
in Economy.
Within North America (exception above): Pillows and blankets will be
provisioned for every customer in First and Business only. At this time
there is no provisioning for the Economy cabin.
Jul 20, 2011, 3:14 pm
#215
Used to be 'g_leyser'
Join Date: Jul 2002
Location: Brandon Johnson International Airport (expect delays)
Programs: AA PlatPro, HH Gold, Bonvoy Gold, IHG Plat, Reno Air MEGA Platinum
Posts: 10,048
Now the question is: starting WHEN?
Jul 20, 2011, 4:35 pm
#216
Join Date: Aug 2010
Location: SFO
Posts: 311
Had pillows and blankets in Y both ways on SFO-ORD on the 3-class 767. Maybe holdovers from the trans Atlantic legs?
Jul 20, 2011, 8:02 pm
#217
Join Date: Dec 2003
Location: DC|NYC
Programs: UA GS, DL Plat, Marriott Bonvoy LIfetime Titanium/SPG refugee, Hertz Prez, Amtrak Select
Posts: 3,201
A change (back!) we can like.
Jul 20, 2011, 8:11 pm
#218
FlyerTalk Evangelist
Join Date: Nov 2009
Location: Northeast Kansas | Colorado Native
Programs: Amex Gold/Plat, UA *G, Hyatt Globalist, Marriott LT Gold, NEXUS, TSA Disparager Unobtanium
Posts: 21,715
Jul 20, 2011, 8:50 pm
#219
Moderator: Smoking Lounge; FlyerTalk Evangelist
Join Date: Feb 2004
Location: SFO
Programs: Lifetime (for now) Gold MM, HH Gold, Giving Tootsie Pops to UA employees, & a retired hockey goalie
Posts: 28,891
Jul 26, 2011, 8:45 pm
#220
Join Date: Aug 2008
Location: DEN
Programs: Recovering after 7 years of UA 1K, Still UA Silver (Which means nothing), Marriott Lifetime Plat Pre
Posts: 1,950
DEN-BOS 2-Cabin flew in F. No Pillow or blankets in the whole F cabin.
Jul 26, 2011, 10:32 pm
#221
Join Date: May 2009
Location: South Park, CO
Programs: Tegridy Elite
Posts: 5,677
Wirelessly posted (Mozilla/5.0 (BlackBerry; U; BlackBerry 9650; en-US) AppleWebKit/534.1+ (KHTML, like Gecko) Version/6.0.0.431 Mobile Safari/534.1+)
ORD-SAN on 7/25, A320, blankets but no pillows
ORD-SAN on 7/25, A320, blankets but no pillows
Jul 27, 2011, 6:50 am
#222
Join Date: Apr 2007
Location: USA
Programs: 1K 1MM; Bonvoy Ambassador; Nat'l EE; Hertz PC; Hyatt Globalist
Posts: 2,465
IAD-ABQ on 7/23, gauze, no pillows. DEN-IAD on 7/24, gauze, no pillows.
Jul 28, 2011, 12:53 am
#223
Join Date: Dec 2008
Location: FLL
Programs: AA Gold, DL Gold, Marriott Platinum, Hilton Gold, Starwood Gold, too many cruise programs to list
Posts: 655
LAX-DEN 7/24, 3-cabin 777 (switched day-of to old config 
) - lovely pillows and white comforter in C. ^
) - lovely pillows and white comforter in C. ^
Jul 28, 2011, 11:05 am
#224
Join Date: Jul 2004
Location: PDX
Programs: DL DM, AS MVP 100K, Amtrak peon, Colbert Lifetime Platinum
Posts: 4,538
Jul 28, 2011, 12:00 pm
#225
Join Date: Feb 2010
Location: PDX (wish I was in HNL)
Programs: Platinum
Posts: 1,687
SAN-ORD 7/27. No pillows on the red eye. Two types of blankets though. One was a crib blanket sized, gauze blanket. The other was double the size, but felt like a polyester table cloth.