Oh noes! No more pillows in f?
Aug 19, 2011, 12:39 am
#241
Join Date: Sep 2010
Location: SJC
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Posts: 1,628
I think the procedure is that for every X pillows they take off a plane, they replace them with -X new ones.
Aug 19, 2011, 7:19 am
#242
Join Date: May 2009
Location: South Park, CO
Programs: Tegridy Elite
Posts: 5,677
No pillows and gauze blanket 960 LAX-ORD yesterday.
Aug 19, 2011, 1:13 pm
#243
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No pillows on any flights this month.. Just gauze blankets.
Aug 19, 2011, 1:48 pm
#244
Join Date: Jun 2006
Location: MDT / BWI / IAD
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Aug 27, 2011, 12:39 pm
#245
Join Date: May 2009
Programs: UA, AA, AS, B6
Posts: 103
I always found the pillows really helped with lumbar support in the F seats (and don't even get me started on the new CO seats!
). It makes me wish the powers that be would adopt the UA pillow policy for the new airline instead of CO's no-pillows.
Aug 27, 2011, 7:33 pm
#246
Join Date: Jan 2011
Posts: 49
you guys please write to customer service and tell them. posting here won't fix the issue. letting the airline know this sucks will
Last edited by donnerparty; Aug 27, 2011 at 9:11 pm
Sep 15, 2011, 1:14 am
#247
Join Date: Dec 2004
Location: BOS<>NYC<>BKK
Programs: UA 4.3MM LT-GS; AA1MM; Amtrak SE; MAR LT TITAN; PC Plat; HIL DIA; HYA GLOB
Posts: 4,424
Pillow fight
For those of us who thought UA implied pillows were coming back to two-class domestic F, read the response I just got from "Customer Solutions":
Dear wxguy,
Thank you for contacting us. As a valued 1K your concerns regarding
pillows on domestic 2-cabin flights are important to us. We are
currently experiencing a high volume of emails, and I offer my apologies
for the delay in your response to your message.
Currently we have no directives in reference to your concerns regarding
pillows being returned for domestic 2-cabin flights.
Your business is important to us, and we look forward to serving you
again soon.
Regards,
xxxx xxxxxxxx
United Airlines Customer Care
Thank you for contacting us. As a valued 1K your concerns regarding
pillows on domestic 2-cabin flights are important to us. We are
currently experiencing a high volume of emails, and I offer my apologies
for the delay in your response to your message.
Currently we have no directives in reference to your concerns regarding
pillows being returned for domestic 2-cabin flights.
Your business is important to us, and we look forward to serving you
again soon.
Regards,
xxxx xxxxxxxx
United Airlines Customer Care
Every FTer should email, Facebook, and Twitter dissatisfaction!
Sep 15, 2011, 8:19 am
#248
Moderator: Smoking Lounge; FlyerTalk Evangelist
Join Date: Feb 2004
Location: SFO
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Sep 15, 2011, 8:49 am
#249
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I posted to Facebook about no pillows and gauze blankets. I'll plan on doing that after every flight.
Sep 15, 2011, 8:54 am
#250
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Sep 15, 2011, 11:18 pm
#251
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Join Date: Jul 2002
Location: SF Bay Area
Programs: UA GS 2MM
Posts: 954
No pillows in F HNL-SFO 9/5. Earlier CS emails said they were coming back to Hawaii service.
Sep 15, 2011, 11:20 pm
#252
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Sep 19, 2011, 5:30 am
#253
Join Date: Aug 2008
Location: DEN
Programs: Recovering after 7 years of UA 1K, Still UA Silver (Which means nothing), Marriott Lifetime Plat Pre
Posts: 1,950
We are making changes to pillow provisioning to more closely align the product offering between our Continental and United subsidiaries. Effective May 20, 2011, we removed pillows from United North America two-class and Hawaii flights. Here’s what else you should know:
At this time, there will be no changes to pillow provisioning on North America three-class airplanes, p.s. and international flights. We will continue to board blankets and pillows at 100 percent on all seats. We will continue to provision Hawaii flights with blankets at 100 percent in United First and United Economy.
Pillows were reinstated for first class only on long haul Hawaii flights to/from (IAH/EWR/ORD/DEN)
At this time, there will be no changes to pillow provisioning on North America three-class airplanes, p.s. and international flights. We will continue to board blankets and pillows at 100 percent on all seats. We will continue to provision Hawaii flights with blankets at 100 percent in United First and United Economy.
Pillows were reinstated for first class only on long haul Hawaii flights to/from (IAH/EWR/ORD/DEN)
I wrote back and attached the e-mail I received earlier in the year stating that pillows would return to domestic F, and asked why I was told by one person they would return, and am not being told they will not return. I got this reply:
Dear Mr. Emanon,
Thank you for your email response. The communication you received about pillow provisioning returning in domestic first class two cabin flights and both domestic economy and first class on all overnight flights that you have referred to was communicated to Customer Care in late May of this year. We were asked to tell all customers that pillow provisioning would return to those flights.
We were just recently told that our pillow provisioning would change again and that pillows were reinstated for first class only on long haul Hawaii flights to/from (IAH/EWR/ORD/DEN) on Friday, July 22, 2011, and will not be offered on any other domestic two cabin flights.
I hope this clarifies your inquiry. Have a wonderful day.
Thank you for your email response. The communication you received about pillow provisioning returning in domestic first class two cabin flights and both domestic economy and first class on all overnight flights that you have referred to was communicated to Customer Care in late May of this year. We were asked to tell all customers that pillow provisioning would return to those flights.
We were just recently told that our pillow provisioning would change again and that pillows were reinstated for first class only on long haul Hawaii flights to/from (IAH/EWR/ORD/DEN) on Friday, July 22, 2011, and will not be offered on any other domestic two cabin flights.
I hope this clarifies your inquiry. Have a wonderful day.
Last edited by emanon256; Sep 21, 2011 at 2:55 pm Reason: Added more info abotu second responce.
Oct 1, 2011, 6:46 am
#254
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9/29 SFO IAD redeye. Blankets on seats and no pillows in F. FA seemed put out that anyone should even ask about pillows. Connected to IAD LHR day flight in E where every seat had pillows and blankets. Confirms my view that international E+ > domestic F
Oct 1, 2011, 8:50 am
#255
Join Date: Sep 2011
Location: SFO
Programs: AA PLT
Posts: 534
SFO - LHR in E+ 2 weeks ago - blankets and pillows were indeed provided but the quality was craptastic.