Oh noes! No more pillows in f?
Aug 1, 2011, 11:07 am
#226
Join Date: Feb 2008
Location: Lahaina, HI & Los Angeles, CA
Programs: UA GS
Posts: 2,403
I'm taking this with me next flight
Aug 1, 2011, 11:09 am
#227
Join Date: Jul 2004
Location: SNA
Programs: AA EXP, UA 1K (until it expires then never again), *wood Plat, Marriott Gold
Posts: 9,243
That's awesome, you make that yourself?
Aug 1, 2011, 11:14 am
#228
Join Date: Feb 2008
Location: Lahaina, HI & Los Angeles, CA
Programs: UA GS
Posts: 2,403
Aug 1, 2011, 12:24 pm
#229
Join Date: Oct 2006
Location: ANP
Programs: UA 1k, Marriott Plat, HH gold, Avis/Hertz Pres
Posts: 1,408
sfo-bwi redeye last night, just blankets in F
Aug 1, 2011, 1:17 pm
#230
Join Date: Feb 2005
Location: ATL
Programs: UA Global Services, Bonvoy LT Titanium, National EE
Posts: 887
7/31 ATL-ORD on a CR7, pillows in F.
Aug 1, 2011, 1:36 pm
#231
Used to be 'g_leyser'
Join Date: Jul 2002
Location: Brandon Johnson International Airport (expect delays)
Programs: AA PlatPro, HH Gold, Bonvoy Gold, IHG Plat, Reno Air MEGA Platinum
Posts: 10,048
Aug 1, 2011, 5:27 pm
#233
Moderator: Smoking Lounge; FlyerTalk Evangelist
Join Date: Feb 2004
Location: SFO
Programs: Lifetime (for now) Gold MM, HH Gold, Giving Tootsie Pops to UA employees, & a retired hockey goalie
Posts: 28,891
Aug 1, 2011, 9:59 pm
#234
Join Date: Feb 2000
Location: Lake Oswego, OR
Programs: UA 1K 2MM, Marriott Lifetime Platinum, Hilton Diamond
Posts: 3,202
Aug 9, 2011, 4:54 pm
#235
Join Date: Feb 2008
Programs: UA, 1K
Posts: 157
still no pillows
UA 925, IAD-LAX, 5/8 and UA 710 LAX-BOS 9/8 (red-eye). Still no pillows in F and the disgraceful gauze shawl instead of a blanket. Flight attendant said that as far as she knows, there are no plans to bring pillows back (FWIW)
Seems that UA is bent on reaching the bottom of the rankings for both hard and soft product. Oh well, if you can't reach the top, at least you can make yourself notorious by reaching the other extreme..
Slightly off-topic. CO 1686 SNA-EWR, F cabin, no pillows or blankets. I found the CO F seats quite a bit less comfortable than UA ones.
Cheers
Seems that UA is bent on reaching the bottom of the rankings for both hard and soft product. Oh well, if you can't reach the top, at least you can make yourself notorious by reaching the other extreme..
Slightly off-topic. CO 1686 SNA-EWR, F cabin, no pillows or blankets. I found the CO F seats quite a bit less comfortable than UA ones.
Cheers
Aug 9, 2011, 8:33 pm
#236
Join Date: Nov 2006
Posts: 526
Aug 11, 2011, 9:32 pm
#237
Join Date: Sep 2003
Location: Seattle WA, USA
Programs: UA MP 1K 2MM
Posts: 527
backtracking on pillows?
I had an unpleasant exchange with a GA in DEN last Friday--she was monitoring carryons and said my blue bag with a pillow exceeded the allowance. I pointed out it UA had no pillows and my back needed one. She then looked down and noted I had something else in the bag (a board upon which I sit). I used to get by with two UA pillows. She insisted that UA 'does have pillows.' "No they don't," I replied, and I proceeded down the jetway--thankfully avoiding being expelled for disorderly conduct!
I had written a complaint on this issue and the coffee issue over two weeks earlier--acknowledged, but with no response. Now I was told by "customer solutions" that my earlier letter could not be located
Anyhow, unlike
an earlier response, the pillow matter was covered only as follows:
"We are receiving much feedback from our Elites regarding pillows and
coffee, and your comments have been forwarded to the appropriate group."
Blah, Blah, Blah
Flyer 420
in Seattle
ps maybe we will find that the new name for the "coffee" will simply be
CS (for customer solution!)
I had written a complaint on this issue and the coffee issue over two weeks earlier--acknowledged, but with no response. Now I was told by "customer solutions" that my earlier letter could not be located
Anyhow, unlikean earlier response, the pillow matter was covered only as follows:
"We are receiving much feedback from our Elites regarding pillows and
coffee, and your comments have been forwarded to the appropriate group."
Blah, Blah, Blah
Flyer 420
in Seattle
ps maybe we will find that the new name for the "coffee" will simply be
CS (for customer solution!)
Last edited by Flyer420; Aug 11, 2011 at 9:33 pm Reason: update
Aug 11, 2011, 9:53 pm
#238
FlyerTalk Evangelist
Join Date: Mar 2010
Location: PIT
Programs: OZ Diamond, UA Gold
Posts: 10,037
Haha! ^
Aug 18, 2011, 2:19 pm
#239
Used to be 'g_leyser'
Join Date: Jul 2002
Location: Brandon Johnson International Airport (expect delays)
Programs: AA PlatPro, HH Gold, Bonvoy Gold, IHG Plat, Reno Air MEGA Platinum
Posts: 10,048
No pillows on any of my flights this month. Including a redeye from West Coast to ORD.
Until I see an OFFICIAL word of this supposed restocking of pillows in domestic F, I am a non-believer.
I'd be willing to bet they're gone for good. And if the rumors of the new MP program are true, so am I.
Until I see an OFFICIAL word of this supposed restocking of pillows in domestic F, I am a non-believer.
I'd be willing to bet they're gone for good. And if the rumors of the new MP program are true, so am I.
Aug 18, 2011, 5:56 pm
#240
Join Date: Feb 2000
Location: Lake Oswego, OR
Programs: UA 1K 2MM, Marriott Lifetime Platinum, Hilton Diamond
Posts: 3,202
Pillow Talk
UA Insider:
As far back as late June, UA customer relations responded to multiple inquiries about the elimination of pillows with this verbiage:
Two months have elapsed since UA indicated that they are working on a new "provisioning procedure" for restoring pillows to the F cabins of domestic, two class planes. Would you please tell us where we stand with respect to the restoration of pillows?
Thanks!
As far back as late June, UA customer relations responded to multiple inquiries about the elimination of pillows with this verbiage:
United recently changed procedures for provisioning pillows and blankets on board our aircraft. After several weeks of study and evaluation of employee and customer feedback, a new provisioning procedure has been developed that place clean and wrapped blankets re-cased pillows on our aircraft.
Thanks!