Oh noes! No more pillows in f?
May 24, 2011, 10:18 am
#76
Join Date: Jul 2004
Location: SNA
Programs: AA EXP, UA 1K (until it expires then never again), *wood Plat, Marriott Gold
Posts: 9,242
May 24, 2011, 11:17 am
#77
Join Date: Mar 2006
Programs: *Gold / HHonors Gold
Posts: 395
No pillows on my redeye SFO-ORD on Friday 20 May. Made sure I filled out a UALSurvey and pointed that out.
May 24, 2011, 11:51 am
#78
Join Date: Apr 2007
Location: YYC
Programs: UA 1K, PC Plat
Posts: 762
No pillows in 777 F SFO-HNL.
Purser responded I must have missed that memo when I pointed it out to her. She followed up with "it's all aabout the money now"
Glad I came prepared with LH feather pillow I ended up with from euro buisness class.
Purser responded I must have missed that memo when I pointed it out to her. She followed up with "it's all aabout the money now"
Glad I came prepared with LH feather pillow I ended up with from euro buisness class.
May 24, 2011, 12:27 pm
#79
Join Date: Apr 2004
Location: IAD UA1K, Hilton Gold, Hyatt Diamond
Programs: Random acts of kindness and senseless beauty
Posts: 1,235
I don't usually use the pillow, but I still hate the petty downhill slide in F amenities. Please CO don't take away my button hole napkin!
May 24, 2011, 1:56 pm
#80
FlyerTalk Evangelist
Join Date: May 2006
Location: SEA or BGR, Lower Earth Orbit
Programs: UA 1K
Posts: 17,220
UX today ORD-PWM (Go Jet) had pillows and gauze.
I wasn't expecting them at all, but it was a nice bonus of sorts.
I wasn't expecting them at all, but it was a nice bonus of sorts.
May 25, 2011, 9:58 am
#81
Join Date: Dec 2002
Location: AA Gold/Million Miler,DL dirt,UA1K/Million Miler;Honors Silver,Marriott Gold;Avis Preferred,Hertz Prez Circle, Nat'l Exec Elite
Posts: 1,428
On 2 flights yesterday where they had the old heavy plaid blankets instead of the gauze- change due to customer feedback?
May 25, 2011, 10:12 am
#82
Join Date: Apr 2009
Location: CLEveland, OH USA
Programs: CO PresPlat, UA GS, Marriott Platinum, HHonors Diamond, Fairmont Premier, BA Silver, AVIS PresCircle
Posts: 580
May 25, 2011, 10:17 am
#83
Join Date: Jan 2010
Location: SEA
Programs: UA AS DL Hyatt SPG/Bonvoy HHonors
Posts: 2,008
UA 492 757 SEA-SFO No pillows, gauze blankets
Title says it all: UA 492F 757 SEA-SFO No pillows, gauze blankets in F
May 25, 2011, 10:34 am
#84
FlyerTalk Evangelist
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.75MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,173
- PS/Int'l C/F (nicer of course)
- Old UA thick plaid
- New UA see-through gauze
- New(?) UA that's navy, thicker than the gauze/towelette, but not the plaid
#4 isn't awful, and is an improvement over #3. #2 of course would be preferred domestically.
Who knows where they'll land
May 25, 2011, 10:50 am
#85
Formerly known as CollegeFlyer
Join Date: Jan 2004
Location: JRA
Programs: UA 1K MM, AA PLT, Hyatt Diamond, Marriott Gold, Hertz 5*
Posts: 6,716
there are 4 blankets now it seems like:
- PS/Int'l C/F (nicer of course)
- Old UA thick plaid
- New UA see-through gauze
- New(?) UA that's navy, thicker than the gauze/towelette, but not the plaid
#4 isn't awful, and is an improvement over #3. #2 of course would be preferred domestically.
- PS/Int'l C/F (nicer of course)
- Old UA thick plaid
- New UA see-through gauze
- New(?) UA that's navy, thicker than the gauze/towelette, but not the plaid
#4 isn't awful, and is an improvement over #3. #2 of course would be preferred domestically.
You're going to like where they land.
May 25, 2011, 11:02 am
#86
FlyerTalk Evangelist
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.75MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,173
Got it - the true, thicker CO one still isn't as good as the old UA, but an improvement over the moist towelette
May 25, 2011, 11:28 am
#87
FlyerTalk Evangelist
Join Date: Nov 2009
Location: Northeast Kansas | Colorado Native
Programs: Amex Gold/Plat, UA *G, Hyatt Globalist, Marriott LT Gold, NEXUS, TSA Disparager Unobtanium
Posts: 21,687
DEN-ORD 777 F/C/Y had white pillows and duvets. DEN-SEA 757 had just blankets, but alternating between the CO gauze and the original UA blanket.
May 26, 2011, 9:01 pm
#88
Join Date: May 2011
Programs: United, American Frequent Fliers
Posts: 1
No Pillows In United First Class
I was rather disappointed to learn that pillows were no longer provided in First Class. This caused a bit of grumbling and consternation amongst my fellow passengers and the cabin staff who tried in vain to apologize for United's new policy.
After listening to the opening announcement by the President of UAL extolling the merger with Continental and explaining the effort to repaint the combined fleet, the stingy removal of pillows seemed a stark contrast to the proclaimed interest in passenger comfort and satisfaction.
After listening to the opening announcement by the President of UAL extolling the merger with Continental and explaining the effort to repaint the combined fleet, the stingy removal of pillows seemed a stark contrast to the proclaimed interest in passenger comfort and satisfaction.
May 26, 2011, 11:51 pm
#89
Original Poster
Join Date: Jul 2002
Location: SF Bay Area
Programs: UA GS 2MM
Posts: 951
1k voice replied...
So an answer came back from 1k voice.
Not a canned answer, but a candid statement that they had not heard about the change and they agreed that pillows add comfort and this was indeed an unwelcome change. They added that this did indeed create a negative perception of the merging airline and it would be reported up the chain and as a problem.
It was a well written response from what appeared to be US-based customer service.
Not a canned answer, but a candid statement that they had not heard about the change and they agreed that pillows add comfort and this was indeed an unwelcome change. They added that this did indeed create a negative perception of the merging airline and it would be reported up the chain and as a problem.
It was a well written response from what appeared to be US-based customer service.
May 27, 2011, 7:00 am
#90
Join Date: Dec 2009
Location: HNL
Programs: UA 1K; Marriott Plat; Hyatt Diamond; CCarlson Elite
Posts: 641
No pillows on an overnight flight?!
Just got off of United 0653 HNL-SFO, which took off at 2100 and landed at 0440ish local. Standard blue blankets in the seats, but no pillows. A 5.5 hour overnight flight almost specifically designed to sleep thru and no pillows? New one for me; what's up with that?