Apr 18, 2020, 1:31 pm
Last edit by: WineCountryUA
This is an archive thread, the active thread is https://www.flyertalk.com/forum/unit...ll-cabins.html
Updated posting July 2020 - Ice, tea and coffee returns and some small food enhancements.
orignal posting
crew meals, covered by contract, appear minimally changed
Updated posting July 2020 - Ice, tea and coffee returns and some small food enhancements.
Safety updates to inflight dining
Your safety and the safety of our employees is our highest priority. To try and further limit potential exposure to coronavirus (COVID-19) on board, we’re temporarily adjusting our inflight service as of March 29 and will be moving to primarily pre-packaged foods and sealed beverages. Preorder meals and food for purchase will not be available. We’re also unable to offer special meals except for Kosher meals on flights to and from Tel Aviv.
Beverage changes for all flights
We will be offering sealed beverages on all flights. If you’re on a flight under 1 hour, you’ll receive beverages on request. We’ll also offer coffee and tea on domestic flights departing before 9:45 a.m. and on all international and premium transcontinental flights. Non-alcoholic beverages are complimentary, and alcoholic beverages are complimentary in premium cabins. Wine and beer are also complimentary in United Economy® on long-haul international flights.
Food changes for domestic flights
We won't have snacks available in United Economy for flights under 2 hours and 20 minutes or in United First® for flights under 1 hour. As always, you're welcome to bring snacks on board. For flights between 1 hour and 2 hours and 20 minutes in United First, you'll receive an "all-in-one" snack bag with a wrapped sanitizer wipe, 8.5-ounce bottled water and two snacks.
For flights 2 hours and 20 minutes or longer, you'll receive an "all-in-one" snack bag with a wrapped sanitizer wipe, 8.5-ounce bottled water and two snacks in United Economy. In the premium cabin, you'll be offered a snack box.
Food changes for premium transcontinental flights
If you're flying in United Economy or Economy Plus®, you'll receive an "all-in-one" snack bag with a wrapped sanitizer wipe, 8.5-ounce bottled water and two snacks. Customers in the premium cabin will receive their meal with their entrée choice covered and will be offered a packaged snack for pre-arrival.
Food changes for international flights
In United Economy®, you’ll receive an entrée, a snack and packaged dessert, as well as pre-packed mid-flight and pre-arrival items on select flights. Everything is served packaged or covered for you to unwrap.
In United Premium Plus® and United Polaris® business class, your entrée, dessert and bread will be served together. Everything is served packaged or covered for you to unwrap. You’ll receive a pre-packaged snack for midflight and a fresh packaged meal for pre-arrival on select flights.
Your safety and the safety of our employees is our highest priority. To try and further limit potential exposure to coronavirus (COVID-19) on board, we’re temporarily adjusting our inflight service as of March 29 and will be moving to primarily pre-packaged foods and sealed beverages. Preorder meals and food for purchase will not be available. We’re also unable to offer special meals except for Kosher meals on flights to and from Tel Aviv.
Beverage changes for all flights
We will be offering sealed beverages on all flights. If you’re on a flight under 1 hour, you’ll receive beverages on request. We’ll also offer coffee and tea on domestic flights departing before 9:45 a.m. and on all international and premium transcontinental flights. Non-alcoholic beverages are complimentary, and alcoholic beverages are complimentary in premium cabins. Wine and beer are also complimentary in United Economy® on long-haul international flights.
Food changes for domestic flights
We won't have snacks available in United Economy for flights under 2 hours and 20 minutes or in United First® for flights under 1 hour. As always, you're welcome to bring snacks on board. For flights between 1 hour and 2 hours and 20 minutes in United First, you'll receive an "all-in-one" snack bag with a wrapped sanitizer wipe, 8.5-ounce bottled water and two snacks.
For flights 2 hours and 20 minutes or longer, you'll receive an "all-in-one" snack bag with a wrapped sanitizer wipe, 8.5-ounce bottled water and two snacks in United Economy. In the premium cabin, you'll be offered a snack box.
Food changes for premium transcontinental flights
If you're flying in United Economy or Economy Plus®, you'll receive an "all-in-one" snack bag with a wrapped sanitizer wipe, 8.5-ounce bottled water and two snacks. Customers in the premium cabin will receive their meal with their entrée choice covered and will be offered a packaged snack for pre-arrival.
Food changes for international flights
In United Economy®, you’ll receive an entrée, a snack and packaged dessert, as well as pre-packed mid-flight and pre-arrival items on select flights. Everything is served packaged or covered for you to unwrap.
In United Premium Plus® and United Polaris® business class, your entrée, dessert and bread will be served together. Everything is served packaged or covered for you to unwrap. You’ll receive a pre-packaged snack for midflight and a fresh packaged meal for pre-arrival on select flights.
Safety updates to inflight dining
Your safety and the safety of our employees is our highest priority. To try and further limit potential exposure to coronavirus (COVID-19) on board, we’re temporarily adjusting our inflight service as of March 29 and will be moving to primarily pre-packaged foods and sealed beverages. Preorder meals and food for purchase will not be available. We’re also unable to offer special meals except for Kosher meals on flights to and from Tel Aviv.
Beverage changes for all flights
We will only offer sealed beverages and we will no longer offer ice, coffee and tea service, and poured alcohol. Instead of pouring you water from a large bottle, we’ll provide sealed individual water bottles. In premium cabins, we will offer beer and individual wines. Flights under 2 hours and 20 minutes will only have beverages on request.
Food changes for domestic flights
For flights under 2 hours and 20 minutes, we will not offer a snack service in any cabin. As always, you’re welcome to bring snacks on board.
For flights over 2 hours and 20 minutes, you will receive your choice of pretzels, a stroopwafel or cookies in United Economy®. In the premium cabin, you’ll be offered a snackbox.
Food changes for premium transcontinental flights
If you’re flying in United Economy or Economy Plus®, you’ll be offered a snack choice. Customers in the premium cabin will receive their packaged meal with their entrée choice covered and will be offered a packaged snack for pre-arrival.
Food changes for international flights
In United Economy®, you’ll receive an entrée, a snack and packaged dessert, as well as pre-packed mid-flight and pre-arrival items on select flights. Everything is served packaged or covered for you to unwrap.
In United Premium Plus® and United Polaris® business class, your entrée, dessert and bread will be served together. Everything is served packaged or covered for you to unwrap. You’ll receive a pre-packaged snack for midflight and a fresh packaged meal for pre-arrival.
Your safety and the safety of our employees is our highest priority. To try and further limit potential exposure to coronavirus (COVID-19) on board, we’re temporarily adjusting our inflight service as of March 29 and will be moving to primarily pre-packaged foods and sealed beverages. Preorder meals and food for purchase will not be available. We’re also unable to offer special meals except for Kosher meals on flights to and from Tel Aviv.
Beverage changes for all flights
We will only offer sealed beverages and we will no longer offer ice, coffee and tea service, and poured alcohol. Instead of pouring you water from a large bottle, we’ll provide sealed individual water bottles. In premium cabins, we will offer beer and individual wines. Flights under 2 hours and 20 minutes will only have beverages on request.
Food changes for domestic flights
For flights under 2 hours and 20 minutes, we will not offer a snack service in any cabin. As always, you’re welcome to bring snacks on board.
For flights over 2 hours and 20 minutes, you will receive your choice of pretzels, a stroopwafel or cookies in United Economy®. In the premium cabin, you’ll be offered a snackbox.
Food changes for premium transcontinental flights
If you’re flying in United Economy or Economy Plus®, you’ll be offered a snack choice. Customers in the premium cabin will receive their packaged meal with their entrée choice covered and will be offered a packaged snack for pre-arrival.
Food changes for international flights
In United Economy®, you’ll receive an entrée, a snack and packaged dessert, as well as pre-packed mid-flight and pre-arrival items on select flights. Everything is served packaged or covered for you to unwrap.
In United Premium Plus® and United Polaris® business class, your entrée, dessert and bread will be served together. Everything is served packaged or covered for you to unwrap. You’ll receive a pre-packaged snack for midflight and a fresh packaged meal for pre-arrival.
crew meals, covered by contract, appear minimally changed
COVID Era UA inflight service changes {Archive}
Sep 16, 2021, 4:16 pm
#2116
Join Date: May 2020
Programs: UA, DL, AA, B6, WN
Posts: 101
Flew DEN-IAH-PHL yesterday. DEN-IAH was a 777 with lay flats. Was listed as a lunch flight. Got a pretty nice roasted chicken dish with a side bean/corn salad and a chocolate chip cookie pie. Plastic utensils and plastic cups. The roll had been heated.
IAH-PHL was a snack flight and, of course, had the two sandwiches. Was pretty full from lunch, so I asked about a snack box and the FA told me that they were not serving the snack boxes on snack flights any more. He was nice enough to check with economy, but they didn't have any either. Anyone else heard this about dropping the snack boxes?
IAH-PHL was a snack flight and, of course, had the two sandwiches. Was pretty full from lunch, so I asked about a snack box and the FA told me that they were not serving the snack boxes on snack flights any more. He was nice enough to check with economy, but they didn't have any either. Anyone else heard this about dropping the snack boxes?
Sep 16, 2021, 5:07 pm
#2117
FlyerTalk Evangelist
Join Date: Feb 2007
Location: Los Angeles / Basel
Programs: UA 1K MM, AA EXP, Hyatt Globalist
Posts: 26,929
Common denominator is DEN. DEN and IAH are so messed up when it comes to cleaning/catering -- for now, it's just a DEN issue.
Sep 18, 2021, 9:32 am
#2118
Join Date: May 2004
Programs: LX Senator; AF Platinum and Club 2000; AA Platinum for life (former EXP)
Posts: 494
Can we finally say that slinging everything at once on a single tray has nothing to do with "safety". It has everything to do with being lazy and cheap. European airlines are doing just fine with serving things in courses. Oh. And same comment about the plastic glasses. The cheapness now is almost diabolical.
Sep 18, 2021, 9:37 am
#2119
FlyerTalk Evangelist
Join Date: Jun 2010
Location: TOA
Programs: HH Diamond, Marriott LTPP/Platinum Premier, Hyatt Lame-ist, UA !K
Posts: 20,061
Can we finally say that slinging everything at once on a single tray has nothing to do with "safety". It has everything to do with being lazy and cheap. European airlines are doing just fine with serving things in courses. Oh. And same comment about the plastic glasses. The cheapness now is almost diabolical.
David
Sep 18, 2021, 1:19 pm
#2120
Join Date: Feb 2015
Programs: united
Posts: 1,636
Business travel may suffer a PERMANENT 36 percent decline, per the Wall Street Journal.
https://www.wsj.com/articles/the-cov...bshare_twitter
This- and not "greed", or dislike of customers, or some sort of personal defect of Scott Kirby- is why you don't see a full restoration of pre-COVID business class luxuries.
https://www.wsj.com/articles/the-cov...bshare_twitter
This- and not "greed", or dislike of customers, or some sort of personal defect of Scott Kirby- is why you don't see a full restoration of pre-COVID business class luxuries.
Sep 18, 2021, 1:31 pm
#2121
Join Date: Sep 2006
Location: HNL
Programs: UA GS4MM, MR LT Plat, Hilton Gold
Posts: 6,447
Regardless, comparing UA/DL/AA to foreign airlines isn’t really an argument in my opinion. Different cultures and the Big 3 doesn’t consider them the competition.
Sep 18, 2021, 1:33 pm
#2122
Join Date: May 2014
Programs: UA 1K, AA Gold, DL Silver
Posts: 410
Business travel may suffer a PERMANENT 36 percent decline, per the Wall Street Journal.
https://www.wsj.com/articles/the-cov...bshare_twitter
This- and not "greed", or dislike of customers, or some sort of personal defect of Scott Kirby- is why you don't see a full restoration of pre-COVID business class luxuries.
https://www.wsj.com/articles/the-cov...bshare_twitter
This- and not "greed", or dislike of customers, or some sort of personal defect of Scott Kirby- is why you don't see a full restoration of pre-COVID business class luxuries.
Sep 18, 2021, 1:39 pm
#2123
Join Date: Sep 2008
Location: AUS
Programs: BAEC Gold, AA PPro, Hyatt Globalist, Amex Plat
Posts: 7,043
There is no "should be" prices for tickets. They will charge what the market will bear, based on supply/demand. And, again, many have begun purchasing business during the pandemic for purposes of privacy/space/comfort, not because of Polaris lounges, food, etc.
If I'm UA and I can fill the seats, at the price I need to achieve my business goals, and give less away in the process, that is exactly what I'd do. That is Econ/Business 101. It has no bearing, whatsoever, on "should be"
Regards
Sep 18, 2021, 1:43 pm
#2124
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,857
Sep 18, 2021, 2:04 pm
#2125
FlyerTalk Evangelist
Join Date: Oct 2004
Location: SAN
Programs: Nothing, nowhere!
Posts: 23,308
Sep 18, 2021, 2:11 pm
#2126
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,857
Definitely in economy (on average)
International or domestic?
-- may be some domestic exceptions
I can book SFO-EWR today for November for $153 round trip. 8 weeks out in 2019 it was easily $250-$300, often higher on the lowest day fares in 2019
The fare tracking sotes are repporting domestic fares are 40-50% down from 2019
Today's fares are higher than 6-12 months ago, yes ... but not back to 2019 levels.
International are down a bit more -- $600 economy TATL roundtrip from SFO
There was a rise in fares mid-summer but that has rolled back
International is similar, little deeper
International or domestic?
-- may be some domestic exceptions
I can book SFO-EWR today for November for $153 round trip. 8 weeks out in 2019 it was easily $250-$300, often higher on the lowest day fares in 2019
The fare tracking sotes are repporting domestic fares are 40-50% down from 2019
Today's fares are higher than 6-12 months ago, yes ... but not back to 2019 levels.
International are down a bit more -- $600 economy TATL roundtrip from SFO
There was a rise in fares mid-summer but that has rolled back
International is similar, little deeper
Last edited by WineCountryUA; Sep 18, 2021 at 2:21 pm Reason: graphic
Sep 18, 2021, 2:18 pm
#2127
FlyerTalk Evangelist
Join Date: Oct 2004
Location: SAN
Programs: Nothing, nowhere!
Posts: 23,308
Definitely in economy (on average)
International or domestic?
-- may be some domestic exceptions
I can book SFO-EWR today for November for $153 round trip. * weeks out it was easily $250-$300, often higher on the lowest day fares in 2019
The fare tracking sotes are repporting domestic fares are 40-50% down from 2019
Today's fares are higher than 6-12 months ago, yes ... but not back to 2019 levels.
International are down a bit more -- $600 economy TATL roundtrip from SFO
There was a rise in fares mid-summer but that has rolled back
International or domestic?
-- may be some domestic exceptions
I can book SFO-EWR today for November for $153 round trip. * weeks out it was easily $250-$300, often higher on the lowest day fares in 2019
The fare tracking sotes are repporting domestic fares are 40-50% down from 2019
Today's fares are higher than 6-12 months ago, yes ... but not back to 2019 levels.
International are down a bit more -- $600 economy TATL roundtrip from SFO
There was a rise in fares mid-summer but that has rolled back
Sep 18, 2021, 2:20 pm
#2128
Join Date: Dec 2009
Location: USA
Posts: 1,153
Business travel may suffer a PERMANENT 36 percent decline, per the Wall Street Journal.
https://www.wsj.com/articles/the-cov...bshare_twitter
This- and not "greed", or dislike of customers, or some sort of personal defect of Scott Kirby- is why you don't see a full restoration of pre-COVID business class luxuries.
https://www.wsj.com/articles/the-cov...bshare_twitter
This- and not "greed", or dislike of customers, or some sort of personal defect of Scott Kirby- is why you don't see a full restoration of pre-COVID business class luxuries.
Sep 18, 2021, 2:21 pm
#2129
Join Date: Apr 2007
Location: SFO
Programs: UA 1K MM *G
Posts: 344
Definitely in economy (on average)
International or domestic?
-- may be some domestic exceptions
I can book SFO-EWR today for November for $153 round trip. * weeks out it was easily $250-$300, often higher on the lowest day fares in 2019
The fare tracking sotes are repporting domestic fares are 40-50% down from 2019
Today's fares are higher than 6-12 months ago, yes ... but not back to 2019 levels.
International are down a bit more -- $600 economy TATL roundtrip from SFO
There was a rise in fares mid-summer but that has rolled back
International or domestic?
-- may be some domestic exceptions
I can book SFO-EWR today for November for $153 round trip. * weeks out it was easily $250-$300, often higher on the lowest day fares in 2019
The fare tracking sotes are repporting domestic fares are 40-50% down from 2019
Today's fares are higher than 6-12 months ago, yes ... but not back to 2019 levels.
International are down a bit more -- $600 economy TATL roundtrip from SFO
There was a rise in fares mid-summer but that has rolled back
Sep 18, 2021, 2:49 pm
#2130
FlyerTalk Evangelist
Join Date: Jun 2010
Location: TOA
Programs: HH Diamond, Marriott LTPP/Platinum Premier, Hyatt Lame-ist, UA !K
Posts: 20,061
Business travel may suffer a PERMANENT 36 percent decline, per the Wall Street Journal.
https://www.wsj.com/articles/the-cov...bshare_twitter
This- and not "greed", or dislike of customers, or some sort of personal defect of Scott Kirby- is why you don't see a full restoration of pre-COVID business class luxuries.
https://www.wsj.com/articles/the-cov...bshare_twitter
This- and not "greed", or dislike of customers, or some sort of personal defect of Scott Kirby- is why you don't see a full restoration of pre-COVID business class luxuries.
David