ryman554

I'm not sure this isn't what they are doing.....

​​​​​​<Please turn on your sorta humour detector..>

Steve Kirkham

TomMM

More important things in life right now. Once I am done with those I'll be happy to break out my pitchfork and torch!

optimom

Ticketed SFO-HKG on 1/7 – PZ0 (confirmed this status with 1K desk at time of purchase). One M class, one V class ticket.
Notified on 1/31 that GPU cleared for both. Flight is still PZ0 on web site.

chavala

Where is @UAInsider?
The fact that United has not even acknowledged this is what makes me the most angry.

I called yesterday -- she had no idea what I was talking about and I could tell she didn't believe me. I got a sympathetic "Try another date" .
I tried to prove it to her by asking her to search ORD-FRA.
"What is your date of travel?"
Any day! I am completely flexible. Please tell me when the next UG is available in 2019.
Of course she couldn't find anything --- but I could tell she gave up after a few tries and just wanted me gone. It was 10 minutes of my life I'll never get back and it did no good whatsoever.

I also sent an email to 1kvoice a few days ago -- no reply.

Combine this with not being able to get TG/SQ space and having to check my current reservation every couple hours because my seat keeps disappearing....
My 1K status is very close to becoming worthless to me.

RobOnLI

That simply means you missed the window of seeing PZ>0. I've cleared many upgrades where the class I needed was zero only to wake up the next morning (while living in Asia) to see that the upgrade cleared and the bucket was still zero. It means it opened up and the upgrade processed as it should have.

This is actually what people want to happen if you read any of the other numerous threads on this topic. The bucket should technically never open visually if there's a waitlist for upgrades and the number of seats released is less than or equal to the number on the waitlist. It should open and the upgrade process should happen immediately. This isn't what happens. Yet people get surprised when they get upgraded while the bucket shows "0". You'd literally have to catch it the second it opens before the upgrade sweep runs. Some upgrade sweeps don't run for hours after the inventory opens while others are run pretty close to the inventory becoming available (it's also possible inventory is only opened right before the scheduled upgrade sweep).

-RM

Kacee

Nonsense. People want UA to fix SHARES so it can process upgrades dynamically.

It takes a really special kind of logic to see zeroing the PZ display as a "solution."

Aussienarelle

+1

This is how it is supposed to work. However, FT taught me people call in even though they are on the UG list. I most often fly midweek but still need to call in to get some of the UGs pushed through. Very annoying when it should be automated and based on time of booking.

Perhaps this is the first step to properly implementing a waitlist and upgrade system....or perhaps second as first step was taking away visibility except upgrades at the gate.

goodeats21

Hold on everyone. Let's not conflate 2 very separate issues:

1) United not showing accurate PZ bucket information for any flight, any time is a new, significant problem. Affects everyone's ability to make purchase decisions based on upgrade availability...GPU / RPU or Miles and Money. This needs to be fixed.

2) There is a long-standing issue with United not dynamically clearing waitlisted upgrades when PZ>0. Issue 1 is not a fix for issue 2.

scracer14

Has anyone had pushback (or tried) to have an agent search a large range of dates for open PZ?

I was thinking of calling in and saying, "I'm looking for W and PZ on a Wednesday - Saturday flight in the next 3 months from AAA or BBB or CCC - DDD, and then the same DDD - AAA, BBB or CCC 6 days later. Since PZ has been pulled from expert mode, can you help me find that? I'll wait."

After enough of these calls, and lengthening call queues, you would think UA would need to fix the issue.

Aussienarelle

You missed the point I was making. United states the CS agents are not supposed to push through the UGs - it is supposed to go by the waitlist. So if EF shows PZ=0, then people will not call to push through the UG and it will allow the dynamic waitlist to occur. As someone who patiently waits (most of the time) I would prefer the approach of not showing PZ so the UGs occur the way they are supposed to occur. We already have the reports that PZ is there (if it shows IN....)

jsloan

If you're right -- and I don't think you are -- this is like using a hatchet to fix a pimple.

The only GPU I've ever waitlisted was on LH from J to F, where I would have been OK if it hadn't cleared. Every other GPU, I've had clear at booking into open R / PZ space. I understand that not everyone is in this camp, and I'm not trying to suggest they shouldn't do anything to fix queue jumping. But if this means that I can't use my GPUs -- I'm in the position where I can choose not to fly instead of risking a waitlisted longhaul upgrade -- then it makes 1K nearly worthless to me.

findark

Not to mention that it will be dwarfed by the number of people calling to inquire about PZ space.

Agreed (although I have waitlisted LH PE).

goodeats21

Nah, I got your point. And I would support United adhering to the waitlist when clearing upgrades (though I don't really care about it).
The fix for that separate problem is to adhere to their process....and training their agents.

But the fix is not to hide PZ bucket info, which is the topic at hand.
Clearing out all PZ inventory is a major devaluation to the M+ program...not the cure for a specific, unrelated problem.

sameruval

Has anyone been able to complete a MileagePlus Upgrade award by calling in?

I'm someone without any United status who's been saving up miles to upgrade a couple of long haul flights I have planned, and it would suck if it MileagePlus upgrade option was taken away.