Has UA Zeroed ALL Advance Polaris PZ Inventory?{Resolved or is it?Expert Mode error?}
Feb 2, 2019, 6:49 pm
#166
A FlyerTalk Posting Legend
Original Poster
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,467
Waitlists are definitely processing. I cleared HKG-SFO this morning.
Feb 2, 2019, 7:04 pm
#167
Join Date: Jul 2018
Posts: 201
An agent can clear the upgrade if there's PZ. It should also clear if you apply the upgrade through the website. You just cannot currently search for upgrade (PZ) inventory before booking. So you're basically shooting blind.
Waitlists are definitely processing. I cleared HKG-SFO this morning.
Waitlists are definitely processing. I cleared HKG-SFO this morning.
I really hope this is just a temporary IT issue.
Feb 2, 2019, 8:31 pm
#168
Join Date: May 2007
Programs: UA 1K, Hyatt Globalist
Posts: 5,459
Yes, that should be the case, though if you're like me and wanting to search for any available PZ space on a given set of routes and dates (e.g. all TATLs from the east coast in a one week period), that figures to be quite the onerous task for an agent, which s/he might give you pushback on.
Feb 2, 2019, 8:35 pm
#169
Join Date: Jul 2018
Posts: 201
Yes, that should be the case, though if you're like me and wanting to search for any available PZ space on a given set of routes and dates (e.g. all TATLs from the east coast in a one week period), that figures to be quite the onerous task for an agent, which s/he might give you pushback on.
Feb 3, 2019, 9:07 am
#171
A FlyerTalk Posting Legend
Original Poster
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,467
Feb 3, 2019, 9:26 am
#172
Join Date: Feb 2010
Programs: UA 1K
Posts: 546
I sent a note about the problem to 1K Voice, and here's the non-response that I got from web support:
I'm planning to respond with a follow up to clarify that I have no problem with the fare code realignment. The response sounds like a pre-canned answer to "Why can't I find R class?"
Dear aindfan:
Thank you for contacting United.com Web Support.
Please accept my sincere apology for the frustration and inconvenience you have experienced. Due to the New Polaris Business class and the New Premium Economy class being introduced, we have realigned our booking classes. I have forwarded this information on to our Product development for further review.
Once again, we truly regret causing you any disappointment and inconvenience.
We appreciate our loyal business as a Premier 1K Member, and thank you for using united.com
With Regards,
<Name>
United.com Web Support
Thank you for contacting United.com Web Support.
Please accept my sincere apology for the frustration and inconvenience you have experienced. Due to the New Polaris Business class and the New Premium Economy class being introduced, we have realigned our booking classes. I have forwarded this information on to our Product development for further review.
Once again, we truly regret causing you any disappointment and inconvenience.
We appreciate our loyal business as a Premier 1K Member, and thank you for using united.com
With Regards,
<Name>
United.com Web Support
Feb 3, 2019, 9:29 am
#173
Join Date: Dec 2005
Location: Japan
Posts: 5,577
I am so grateful for your suggestion. In the past I stupidly would always only search for "W" fare. This makes it so much easier. Found both legs with PN9 available and will call UA when they open in the morning.
Feb 3, 2019, 11:13 am
#174
FlyerTalk Evangelist
Join Date: Oct 2003
Location: Floating around
Programs: UA 1K (1MM), DL Gold (1MM), Marriott LTT
Posts: 10,345
It isn't any kind of "special logic" to zero out PZ when PZ is not zeroed out and IS working. People on this thread just can't find the right flights. For example ORD-MSP on 2-7 has PZ1 I1 IN1 on the 610pm departure. So PZ does exist. The fact that people aren't seeing PZ when booking but getting upgraded at a later time simply means PZ opened before the upgrade window and the upgrade processed. I'm simply suggesting this is a REAL possibility.
-RM
Feb 3, 2019, 11:52 am
#175
Moderator: Hyatt; FlyerTalk Evangelist
Join Date: Jun 2015
Location: WAS
Programs: :rolleyes:, DL DM, Mlife Plat, Caesars Diam, Marriott Tit, UA Gold, Hyatt Glob, invol FT beta tester
Posts: 18,933
I replied to the poster I "quoted" in my thread. I did not make any comments about zeroing PZ as a solution. I opined that the system seems to be working as it "should"...PZ opens up right before upgrades process. How is that not the dynamic process everyone clamors for? We have no proof this is what United is actually doing but we absolutely also have no proof UA has zeroed PZ as a "solution".
It isn't any kind of "special logic" to zero out PZ when PZ is not zeroed out and IS working. People on this thread just can't find the right flights. For example ORD-MSP on 2-7 has PZ1 I1 IN1 on the 610pm departure. So PZ does exist. The fact that people aren't seeing PZ when booking but getting upgraded at a later time simply means PZ opened before the upgrade window and the upgrade processed. I'm simply suggesting this is a REAL possibility.
-RM
It isn't any kind of "special logic" to zero out PZ when PZ is not zeroed out and IS working. People on this thread just can't find the right flights. For example ORD-MSP on 2-7 has PZ1 I1 IN1 on the 610pm departure. So PZ does exist. The fact that people aren't seeing PZ when booking but getting upgraded at a later time simply means PZ opened before the upgrade window and the upgrade processed. I'm simply suggesting this is a REAL possibility.
-RM
Feb 3, 2019, 12:00 pm
#176
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,413
There are two reasons for this. One -- there are quite a few reports in this thread of people being able to get upgraded immediately by calling, as the agents see the PZ space. Two -- UA has never had more availability for saver awards than upgrades. It makes little business sense for them to allow someone to use miles to book a seat but not to allow them to use miles + copay to upgrade a seat.
It simply isn't possible that the system is functioning properly.
Feb 3, 2019, 4:44 pm
#178
FlyerTalk Evangelist
Join Date: Mar 2014
Location: 4éme
Posts: 12,043
It isn't any kind of "special logic" to zero out PZ when PZ is not zeroed out and IS working. People on this thread just can't find the right flights. For example ORD-MSP on 2-7 has PZ1 I1 IN1 on the 610pm departure. So PZ does exist. The fact that people aren't seeing PZ when booking but getting upgraded at a later time simply means PZ opened before the upgrade window and the upgrade processed. I'm simply suggesting this is a REAL possibility.
-RM
-RM
Feb 3, 2019, 6:20 pm
#179
A FlyerTalk Posting Legend
Original Poster
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,467
ETA: And now we have a blog post from Zach Honig on TPG. United PZ Upgrade Bug Won't be surprised to see a fix (at least temporarily) shortly.
Last edited by WineCountryUA; Feb 3, 2019 at 7:36 pm Reason: merging consecutive posts by same member
Feb 3, 2019, 7:20 pm
#180
Join Date: Dec 2007
Location: SFO
Posts: 4,916
At least for my example it was broken. Just booked a family member on SFO-TPE on feb 13. App shows PZ0 but applied upgrade and cleared immediately right after booking. I took a chance knowing this flight on weekdays always upgradable but if it didn’t take would have refunded and called in to search for confirmable space.