Has UA Zeroed ALL Advance Polaris PZ Inventory?{Resolved or is it?Expert Mode error?}
Jan 25, 2019, 6:57 pm
#91
Join Date: May 2007
Programs: UA 1K, Hyatt Globalist
Posts: 5,465
It's more likely that you're searching inventory from two different countries. The website will use the inventory for whatever country you have selected, until you get to the payment screen and select your credit card -- then it uses your billing address. The mobile app gives you an option in the advanced search to select a region, although I assume it still validates it later.
Jan 25, 2019, 7:23 pm
#92
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,415
Does this mean that there can be instances where P=0 (due to POS restrictions) and PN/PZ>0, which would violate the norm that PN and PZ are a subsets of P? For instance, with a US POS a NRT-SFO flight might be P9 PN6 PZ2, whereas with a Japan POS the same flight would be P0 PN6 PZ2. Or would PN/PZ be tied to the local POS P bucket as well and therefore vary by POS?
In practice, it's highly unlikely that UA would have upgrade space available for anybody while refusing to sell someone a P fare due to a POS restriction.
Jan 25, 2019, 7:37 pm
#93
Join Date: May 2007
Programs: UA 1K, Hyatt Globalist
Posts: 5,465
Upgrade inventory is global (POS-agnostic), so what you're describing is theoretically possible, although I don't know what would appear on the website.
In practice, it's highly unlikely that UA would have upgrade space available for anybody while refusing to sell someone a P fare due to a POS restriction.
In practice, it's highly unlikely that UA would have upgrade space available for anybody while refusing to sell someone a P fare due to a POS restriction.
Jan 28, 2019, 10:09 pm
#96
Join Date: Jan 2016
Location: SFO
Programs: Marriott Ti/LTP
Posts: 1,329
Yup. Earlier this afternoon I was seeing 9s across the board for sfo-hkg (I think it was hkg) In late sept, and pz9 to everywhere else tpac from sfo. Never saw anything like it before. Gone now.
Jan 28, 2019, 10:30 pm
#97
Join Date: Feb 2014
Programs: Amex Plat, Hilton Diamond, SPG Gold, Carlson Gold, CM Presidential / *A Gold, Hertz 5*
Posts: 1,648
Same here. On the phone to them to apply a Copa RPU and noticed this when checking the availability.
She is telling me that maybe all the upgraders have taken all the PZ availability with the vouchers, but no one has taken the mileage upgrades and that’s why it’s I6
I asked her to confirm with her supervisor
Will HUCA if I get the same answer when she is back
—-
Her Sup agreed with her
HUCA and the agent that picked up said that she could see the availability on her side. I asked if she could check the app on her phone to see that it doesn’t show there or on the website. She said that she doesn’t have the United app and suggested I talk to web support.
She passed me to websupport who said that they could also see availability. I ask him to check his phone or the website to see the difference and he said that he wouldn’t as could see the availability on his end. I asked him if he could pass on this report regarding the website/app not showing it and he told me that I could do that myself at United.com/feedback
Def did not get the A team there. Not bothered with calling back after to give them more training. Gl to those who need to apply one soon
She is telling me that maybe all the upgraders have taken all the PZ availability with the vouchers, but no one has taken the mileage upgrades and that’s why it’s I6
I asked her to confirm with her supervisor
Will HUCA if I get the same answer when she is back
—-
Her Sup agreed with her
HUCA and the agent that picked up said that she could see the availability on her side. I asked if she could check the app on her phone to see that it doesn’t show there or on the website. She said that she doesn’t have the United app and suggested I talk to web support.
She passed me to websupport who said that they could also see availability. I ask him to check his phone or the website to see the difference and he said that he wouldn’t as could see the availability on his end. I asked him if he could pass on this report regarding the website/app not showing it and he told me that I could do that myself at United.com/feedback
Def did not get the A team there. Not bothered with calling back after to give them more training. Gl to those who need to apply one soon
Last edited by pmarrsouth; Jan 28, 2019 at 10:49 pm
Jan 29, 2019, 2:12 am
#98
Join Date: Aug 2015
Location: WAS/TYO
Programs: AA PPro, TP Gold, UA Silver, Bonvoy/Hilton Gold, Global Entry
Posts: 296
Yup, been monitoring this flight for a while. Before the issue, PZ9, but website has been showing PZ0 ever since.
Has anyone succeeded in calling in to get the upgrade confirmed for flights like this?
TIA.
Has anyone succeeded in calling in to get the upgrade confirmed for flights like this?
TIA.
Jan 29, 2019, 2:31 am
#99
Join Date: Mar 2013
Location: SFO, ORD, IAD
Programs: UA Plat, AA Plat Pro, Hyatt Glob, Marriott Plat
Posts: 355
EDIT: Note that the manage reservations screen showed both upgrades as instantly confirmable. It wasn’t a situation where the manage reservations screen was also showing waitlist only and they just happened to instantly confirm.
Jan 29, 2019, 2:33 am
#100
Join Date: Aug 2015
Location: WAS/TYO
Programs: AA PPro, TP Gold, UA Silver, Bonvoy/Hilton Gold, Global Entry
Posts: 296
I booked an international round trip and redeemed two upgrades during the first time this glitched. While both flights were showing PZ0, I was able to book online and then apply the upgrades after they ticketed through “manage reservations.” Neither the website nor the agents were able to tell me that PZ inventory was available on both segments (the website showed nothing for both, the agent claimed one was available but the other wasn’t), so it may be that the manage reservations screen is the only place that access to the “true” inventory during these outages. Might as well try since you can cancel within 24-hours if you are unsuccessful.
Jan 29, 2019, 7:44 am
#101
Join Date: Jun 2007
Location: JAX
Programs: UA Plat MM, AA Gold MM, Marriott LTT, Hyatt Globalist
Posts: 3,770
I saw PZ>0 for FRA-ORD for March and booked and upgraded my wife on that portion. I have to wait to book my ticket through corporate TA a few days. Hopefully the same flight will still have PZ>0. ORD-FRA flight is PZ0 so have to waitlist.
PZ0 now for FRA-ORD, damn.
PZ0 now for FRA-ORD, damn.
Last edited by CIT85; Jan 29, 2019 at 7:58 am
Jan 29, 2019, 10:50 am
#103
Join Date: Nov 1999
Location: if it's Thursday, this must be Belgium
Programs: UA 1K MM
Posts: 6,484
Sorry if I'm slow to this discussion. Does this un-availability glitch affect award space I / IN for business class awards? If I don't see that available on UAL.com, is this false and do I need to call in?
Jan 29, 2019, 11:06 am
#104
Join Date: Mar 2015
Location: Toronto
Programs: MileagePlus 1K, Marriott Platinum, MPC Green
Posts: 43
I have the same set of flights in August. Booked last week and got IAH-SYD upgraded overnight. MEL-LAX has been sitting on PZ0. Trying MEL-LAX on a Saturday, which seems tough. What day of the week is your MEL-LAX? Thanks!
Jan 29, 2019, 11:13 am
#105
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,415
If you're seeing IN0 I0, it's likely just the same old story -- United not releasing business class saver award space.