Has UA Zeroed ALL Advance Polaris PZ Inventory?{Resolved or is it?Expert Mode error?}

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Jan 24, 2019, 1:06 pm

#61

narvik

Join Date: May 2010

Location: AVP & PEK

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Posts: 6,351

Quote:

Originally Posted by blahmeh14

Ok, on a whim I went ahead and booked the flights I was looking at where I saw PZ disappear. One was showing, right now, PZ0 I0, the other was showing PZ0 I9. Both of these had PZ9 two days ago. When I was booking over the phone, the agent said she couldn’t see PZ for the first one, but she could see PZ availability for the second one. After it was ticketed, I went online and, through “manage reservations,” was able to upgrade BOTH segments instantly. It seems to be both a .bomb issue and something else since neither Expert mode nor the agent could see that both flights had availability — and the agent and expert mode gave different stories about what was available, neither of which was accurate.

Appreciate the feedback immensely.
And very glad it seems to be an online/IT glitch, in that case.

Jan 24, 2019, 1:23 pm

#62

Kacee

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Quote:

Originally Posted by narvik

very glad it seems to be an online/IT glitch, in that case.

But still a very serious IT error, because PZ availability should be about 5-10x IN availability. Which means there's currently no way to find most upgrade space online.

Jan 24, 2019, 1:23 pm

#63

findark

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Quote:

Originally Posted by Kacee

But still a very serious IT error, because PZ availability should be about 5-10x IN availability. Which means there's currently no way to find most upgrade space online.

And since it's not a true inventory systems problem, that likely means it's going to take a while for them to get around to fixing it..

Jan 24, 2019, 1:24 pm

#64

SkiBikeBeer

Join Date: Aug 2013

Location: DEN

Programs: UA 1K; BR Gold

Posts: 85

Quote:

Originally Posted by prometa

Maybe a systemwide halt to fix SDC into PZ bug? Or fix waitlist not auto clearing? Or maybe related to the new app release? Who knows.

I believe you are correct. I was CPU'd into PZ, but I just had to do a SDC and I went back to my original fare class. Note that I could not do this in the app and had to do this on the full browser site. I have previously done SDC within PZ after CPU. Bummer to have to give up an upgrade, but I'm getting home earlier, so I'll take what I can get.

Edit: now that I'm back in my original fare class on the new flight, I can SDC within the app again.

Jan 24, 2019, 1:56 pm

#65

narvik

Join Date: May 2010

Location: AVP & PEK

Programs: UA 1K 1.9MM

Posts: 6,351

Quote:

Originally Posted by Kacee

But still a very serious IT error, because PZ availability should be about 5-10x IN availability. Which means there's currently no way to find most upgrade space online.

Absolutely.
I just mean that it IS fixable eventually, and not like this by design.

Jan 24, 2019, 2:00 pm

#66

transportprof

Join Date: Mar 2012

Programs: Mileage Plus 1K; Marriott Platinum; Hilton Gold

Posts: 6,355

So what are the odds that the PZ display fix will happen before or after the SQ, TG, and TP disappearance from award booking inventory?

Jan 24, 2019, 2:08 pm

#67

flyerbaby19

Join Date: Apr 2017

Posts: 575

This is probably my fault. I had a CPU 2 weeks ago on EWR SAN and SDC EWR SFO SAN and it kept me upgraded. Now they are fixing the problem.

Jan 24, 2019, 2:12 pm

#68

Darlox

Join Date: Feb 2009

Location: CLE

Programs: UA 1K MM, DL Plat

Posts: 982

Call me an eternal optimist, but assuming anybody has managed to reach someone high enough in the web support chain to actually get a ticket filed, I imagine they should fix this relatively quickly. The number being wrong in "Expert Mode" is disjoint from the problem of the upgrade-availability indicator showing waitlist only. Since this is affecting both, and thus no Int'l itinerary is shown as upgrade-able, systemwide, that's a gigantic competitive disadvantage.

I imagine IT views this as a small problem, given the other stuff they're doing. But as soon as someone up the foodchain sees/understands what's happening, I have to think it'd become a priority...

narvik likes this.

Jan 24, 2019, 2:31 pm

#69

wxguy

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Quote:

Originally Posted by Darlox

I think it's a bigger problem than PZ. I went to book a BOS-XXX-FLL today for next month, and the sequence I wanted showed ALL ZEROS in ALL BUCKETS, but offered me the ability to purchase in both Y and F (and I was able to book the flights in M with an "instant upgrade" to PN). I looked at the segments individually, and normal booking code availability appeared. But with the married pair, ALL ZEROS. This was true on the app and on a PC browser. There's a serious problem that needs to be addressed.

Lynnie_Bee likes this.

Jan 24, 2019, 2:49 pm

#70

Sykes

Join Date: Aug 2008

Location: SF Bay Area

Programs: UA 1K, Hyatt Globalist, Virtuoso Travel Agent, Commercial Pilot

Posts: 2,117

Quote:

Originally Posted by Kacee

But still a very serious IT error, because PZ availability should be about 5-10x IN availability. Which means there's currently no way to find most upgrade space online.

If you search by specifying your upgrade instrument type in Advance Search rather than relying on the Expert Mode PZ display it seems to work fine.