My trivial gripe. What's yours?
Jun 20, 2018, 10:20 pm
#181
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Zach Honig has a gripe about drink service: THE Problem With United FAs. Even I'm Fuming At This! - Airliners.net
Surprised I didn't see this mentioned on the forums.
Surprised I didn't see this mentioned on the forums.
Jun 20, 2018, 10:21 pm
#182
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Jun 20, 2018, 10:45 pm
#183
Join Date: Nov 2017
Posts: 3,359
Those several seconds it takes from the moment you scan your boarding pass to the point where the reader beeps to confirm to the dragon that you're allowed in. Last year when I went to the HNL UA Club it took nearly 2 minutes for the darned scanner to come back with the beep (likely because I SDC'ed the return itinerary, my flight back was HNL -> DEN then DEN -> YYZ on the following day causing some confusion on the part of the scanner). If I had a jar for all the seconds wasted scanning my boarding pass, I would have enough time to order and consume a red bull at the lounge!
Safe Travels,
James
Safe Travels,
James
Jun 20, 2018, 10:52 pm
#184
Join Date: Feb 2016
Programs: Hyatt Globalist | Jumpseat Platinum
Posts: 546
What do you suggest?
I feel like this is occurring more and more because of the corporate pressure to hit D:0. If they just check bags for everyone in G4, then they don't have to worry about tagging and loading them later, helping them achieve that D:0 goal. If they try being more accurate and just 1-2 bags have to be tagged and loaded, it could cause them to miss that deadline.
I feel like this is occurring more and more because of the corporate pressure to hit D:0. If they just check bags for everyone in G4, then they don't have to worry about tagging and loading them later, helping them achieve that D:0 goal. If they try being more accurate and just 1-2 bags have to be tagged and loaded, it could cause them to miss that deadline.
Otherwise, they should be doing what good agents do: walk down the jet bridge and ask the FA at the door for a count of bag spaces remaining. It’s not perfect but it’s much better than arbitrarily deciding when they’re going to cut bags off (and piss off pax who see tons of empty spaces)
D:00 is a flawed metric (of which I’m not a fan), but as long as the company pushes it, some people will prioritize that over anything else.
My trivial gripe is that these gripes tend to have easy fixes. Also, I should start to stay away from this thread.
Jun 21, 2018, 5:03 am
#185
formerly 1984SW
Join Date: Aug 2008
Location: Merida, Yucatan, Mexico
Programs: UA
Posts: 1,058
That the united.com web site defaults to "Welcome back, 1984SW" even when I haven't signed in yet. I still fall for that every. single. time. and continue on thinking I'm logged in until a pop-up later in a flight search/booking suggests I log in to get better results. When I see my name upon first entering a web site I assume I'm logged in, not that the web site being faux familiar and using my name from a cookie.
Jun 21, 2018, 6:08 am
#186
Join Date: Jan 2016
Programs: UA 1K; *G, AA Plat
Posts: 1,700
That the united.com web site defaults to "Welcome back, 1984SW" even when I haven't signed in yet. I still fall for that every. single. time. and continue on thinking I'm logged in until a pop-up later in a flight search/booking suggests I log in to get better results. When I see my name upon first entering a web site I assume I'm logged in, not that the web site being faux familiar and using my name from a cookie.
So that's why you see what you see!
Jun 21, 2018, 7:52 am
#187
Join Date: Jul 2009
Location: WAS
Programs: UA Silver, Marriott Gold, IHG Silver, Hilton Silver, Hertz PC, National Exec Elite, Avis PC
Posts: 1,295
My MP# usually shows up in autocomplete in my browser, but sometimes it appears as *****XX and it won't let me sign in that way.
Jun 21, 2018, 8:11 am
#188
Join Date: May 2016
Location: SLC
Programs: United Gold, Hilton Silver, Hertz President's Circle
Posts: 768
Actually, no. I see that and say to myself - "Oh, this person isn't American." I must admit it took me a while to realize that the meaning of "return flight" is different in different countries.
Jun 21, 2018, 8:34 am
#189
Join Date: Jan 2016
Programs: UA 1K; *G, AA Plat
Posts: 1,700
oh, this is a good one. Although I will add that sometimes it will let you sign in, and other times it won't. I THINK it has to do with a timeout, but I haven't investigated. I can't even describe how annoying it is.
Jun 21, 2018, 8:46 am
#190
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,415
So you probably want them to delete the cookie, which, unfortunately, is stored on the client device (aka your computer). I think you would hear an uproar if United was running code to delete a personal cookie on a user's computer, you know, privacy, security, etc etc
Many websites operate in the same manner as United, though. There are three states of the United website; anonymous, low-trust, and high-trust. In anonymous mode, the website doesn't know who the user is. In low-trust mode, the website knows who the user was at some point in the past, and can provide a personalized experience, but without providing access to sensitive data in case it's not the same user as it used to be. In high-trust mode, the user has logged in recently and has an active session, and all information is available.
It's entirely up to UA what functions require high-trust mode. I actually think it's a little silly that flight searches are in the high-trust zone; why shouldn't expert mode remain active until / unless someone logs out explicitly?
Jun 21, 2018, 8:58 am
#191
FlyerTalk Evangelist
Join Date: Aug 2015
Posts: 11,469
Huh? That doesn't make the least bit of sense. The cookie that contains the user identifier was created by United. It could expire, or they could delete it with no uproar whatsoever. Websites delete your cookies all the time. It's also up to UA whether or not they choose to make use of that information. It would be simple for them to leave out the welcome message if the user doesn't have an active session.
Many websites operate in the same manner as United, though. There are three states of the United website; anonymous, low-trust, and high-trust. In anonymous mode, the website doesn't know who the user is. In low-trust mode, the website knows who the user was at some point in the past, and can provide a personalized experience, but without providing access to sensitive data in case it's not the same user as it used to be. In high-trust mode, the user has logged in recently and has an active session, and all information is available.
It's entirely up to UA what functions require high-trust mode. I actually think it's a little silly that flight searches are in the high-trust zone; why shouldn't expert mode remain active until / unless someone logs out explicitly?
Many websites operate in the same manner as United, though. There are three states of the United website; anonymous, low-trust, and high-trust. In anonymous mode, the website doesn't know who the user is. In low-trust mode, the website knows who the user was at some point in the past, and can provide a personalized experience, but without providing access to sensitive data in case it's not the same user as it used to be. In high-trust mode, the user has logged in recently and has an active session, and all information is available.
It's entirely up to UA what functions require high-trust mode. I actually think it's a little silly that flight searches are in the high-trust zone; why shouldn't expert mode remain active until / unless someone logs out explicitly?
The flight search history makes sense to designate high trust, but expert mode in search results seems just fine for low trust. The only reason I can imagine to make it high trust is to add a hurdle to scraping the results.
Jun 21, 2018, 9:13 am
#192
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,415
Sure, I could see that. Amusingly, the search history is actually in the low-trust zone -- I can see it right now even though I'm not logged in. And, yes, you're right; it's probably an anti-scraping measure. I'm not sure how effective it is -- if someone's writing a scraper, I doubt it's that much of a hassle to have it log in before searching -- but I bet that's the reason.
Jun 21, 2018, 9:19 am
#193
FlyerTalk Evangelist
Join Date: Aug 2015
Posts: 11,469
Sure, I could see that. Amusingly, the search history is actually in the low-trust zone -- I can see it right now even though I'm not logged in. And, yes, you're right; it's probably an anti-scraping measure. I'm not sure how effective it is -- if someone's writing a scraper, I doubt it's that much of a hassle to have it log in before searching -- but I bet that's the reason.
Jun 21, 2018, 9:23 am
#194
Join Date: Mar 2009
Location: SJC / DPS
Programs: AS G75K, UA Silver
Posts: 1,757
What do you suggest?
I feel like this is occurring more and more because of the corporate pressure to hit D:0. If they just check bags for everyone in G4, then they don't have to worry about tagging and loading them later, helping them achieve that D:0 goal. If they try being more accurate and just 1-2 bags have to be tagged and loaded, it could cause them to miss that deadline.
I feel like this is occurring more and more because of the corporate pressure to hit D:0. If they just check bags for everyone in G4, then they don't have to worry about tagging and loading them later, helping them achieve that D:0 goal. If they try being more accurate and just 1-2 bags have to be tagged and loaded, it could cause them to miss that deadline.
Jun 21, 2018, 10:31 am
#195
Join Date: Feb 2010
Location: New Jersey
Programs: UA MM 1K, AA MM Gold, Marriott LT Platinum
Posts: 3,236
Huh? That doesn't make the least bit of sense. The cookie that contains the user identifier was created by United. It could expire, or they could delete it with no uproar whatsoever. Websites delete your cookies all the time. It's also up to UA whether or not they choose to make use of that information. It would be simple for them to leave out the welcome message if the user doesn't have an active session.
Many websites operate in the same manner as United, though. There are three states of the United website; anonymous, low-trust, and high-trust. In anonymous mode, the website doesn't know who the user is. In low-trust mode, the website knows who the user was at some point in the past, and can provide a personalized experience, but without providing access to sensitive data in case it's not the same user as it used to be. In high-trust mode, the user has logged in recently and has an active session, and all information is available.
It's entirely up to UA what functions require high-trust mode. I actually think it's a little silly that flight searches are in the high-trust zone; why shouldn't expert mode remain active until / unless someone logs out explicitly?
Many websites operate in the same manner as United, though. There are three states of the United website; anonymous, low-trust, and high-trust. In anonymous mode, the website doesn't know who the user is. In low-trust mode, the website knows who the user was at some point in the past, and can provide a personalized experience, but without providing access to sensitive data in case it's not the same user as it used to be. In high-trust mode, the user has logged in recently and has an active session, and all information is available.
It's entirely up to UA what functions require high-trust mode. I actually think it's a little silly that flight searches are in the high-trust zone; why shouldn't expert mode remain active until / unless someone logs out explicitly?