WineCountryUA

Doubt the MMer status had any impact based on other success stories on returned items in this thread and UAL Lost and Found?. But congrats on the return

threeoh

One wonders why they didn't just leave it on the plane until it got back to EWR, where they could have shipped it cheaply or you could have picked it up.

malgudi

How is this possible? WiFi subscriptions don't last for days ...

ExplorerWannabe

"Find my device" may be using a different port number. Some web services (like iMessage chats) use a port number that's not locked down so you can actually use it on a Wifi-enabled flight without purchasing Wifi.

Boraxo

Somebody left 2 bags at the jetway door today but didn’t indicate destination. Staff made several announcements then pulled a stuffed animal from the bag and went up the aisles and tried Spanish. Finally a gpassenger claimed them and now they are checked through to his destination. ^

Kudos to FAs and GAs - Staff could have have easily left them at SFO to depart gate early but instead took time to make sure bags were not left behind.

Aussienarelle

I have experienced outstanding flights with United recently due to superb FAs.

My LHR-SFO and SFO-SAN flights on November 30 had great FAs with great service. Everything with a smile.

Similarly, my LAS-LAX and LAX-SAN flights on December 8 the FAs were great. I had CPUs to FC - running at a very high percentage for CPUs this year, near 90% I think. Both flights we were offered PDB and informed there would be no inflight service due to the turbulence but we were welcome to have second PDBs. As we were getting off the LAS-LAX flight we were offered the snack basket. I declined but appreciated the extra effort by the FA.

Russell745

I have no idea, I'm not a techhie, but I can tell you that I did not purchase inflight Wifi when I was on the ORD-EWR flight. I located it in four different locations with "Find My" The first location was over central Russia, the second was at the gate in Delhi, the third was at Indianapolis airport and the fourth was in my building when it was returned by FedEx

I thought the same exact thing but I guess they follow the letter of the law with customs documentation, especially for electronics. Along with a US Customs Invoice there was also some type of Electronic Device Disclosure.

returnoftheyeti

I flew SFO-LAX-PVG and PVG-SFO this past week. It was an extremely enjoyable experience, all the way around.

For LAX-PVG, I had chosen a "premium" seating choice for $44 dollars, and requested a Points+Cash upgrade to Polaris business.

The upgrade cleared at the last minutes. when the Gate Agent handed me my new boarding pass she went out of her way to arrange for me to sit next to my wife, and then she advised me that I could still use the Polaris lounge for 30 minutes, right up to when they closed the door.

I have never flown business before, it was nice. I know most of you don't like the 2-2-2 cabin, and I get it, but for a regular economy flyer this was great. The cabin staff was super attentive, even bringing me coffee just before the final decent. The crew was nothing but pleasant and helpful. As I had paid for the premium seating choice in coach, before the upgrade cleared, when I got home I reached out on Twitter and asked if it could be refunded. The reply was fast, and they stated the fee was non-refundable, but since I did not use it and took the upgrade instead they would grant a one time exception. Awesome and quick customer service. The upgraded also earned me 3030 miles after the upgrade, as opposed to the 715 I earned in Econ for PVG-SFO.

The flight home was in Economy. This flight was super empty and as we were boarding the Flight Attendant was looking at the seat map and advising everyone on how to get their own row, and for families to be able to be next to each other in empty rows. I crashed out in a row of 4 to my self and was asleep before the dinner service. When I woke up I realized that someone had put down one of my tray tables, and left me a sandwich and water. Its like breakfast in bed.... :-) . When I went back for coffee after waking up for real, they rinsed and filled my canteen all the way up and asked if I wanted any more food. Service again was way above what I have seen lately on other flights.

I know that most of the attention here goes to negative things, but I have to say that this was great all the way around.

Kacee

IMO the LAX crews are, on average, the best in the entire system.
The agent was flat-out wrong. The E+ fee is expressly refundable following an instrument upgrade:

Quote:

In the event of an upgrade, with some exclusions, purchased Economy Plus seating for the upgraded segment(s) will be automatically refunded. Exclusions include Complimentary Premier Upgrades and cases where a customer is reaccommodated into a seat of similar or greater value due to an aircraft change or other operational issue.

Economy Plus FAQ
^

SFHokie

Glad to hear you had a great experience! Love to hear stories like this.

returnoftheyeti

It was Preferred Seating, not E+ - I wrote the wrong words, still jet lagged :-)
https://www.united.com/ual/en/us/fly...d-seating.html

WineCountryUA

Preferred seatings purchases also have a similar refund clause to what E+ T&Cs state
CPU is a likely exception as it is for E+ access fees also

Orion67

Like many people, I am guilty of complaining when things go south, but I thought it would be nice to recognize the efforts of some people when they go the extra mile. I don't want to name names for fear of getting anyone in trouble...

I was trying to make my way home on a recent transcon, when I fell very ill due to a stomach virus/bad food/not really sure....but I was denied boarding given the fact that I was clutching a large plastic bag containing just about anything I tried to keep hydrated. You can use your imagination there. Christmas was only 2 days away, so languishing in the hotel wasn't a good option at the time. Off I went to the service desk inside the terminal, where a an angel spent time with me and explained the options. He/She offered to put me up in a hotel for the night and rebook the next day, as I had no other options. I ended up up in the ER getting infused with saline to rehydrate and stabilize, which really was the best outcome looking back.

So the next day I am released from the hospital in much better shape, although not 100%. The same person, who had given a business card, was there to greet me and escort me through the TSA nonsense. He/She then found me in the terminal and sent me off to the club lounge to relax. And then away I went...back home on Christmas Eve.

I would love to somehow thank this person for holding my hand, but I am not sure what would be appropriate. Any thoughts?

I was once a regular Plat member back in the day, but taking a new job years ago that required zero travel had me melting away to zero status in no time at all. I only mention that because here I am in the terminal, not shaved in a week...clutching a bag of you dont want to know. In other words, not a pretty picture.

Ocn Vw 1K

As any level MileagePlus member, you can email or phone United's Customer Care and provide a discreet, concise praise of the UA staff who assisted you.

I've done it within the past few months in order to praise a flight attendant who handled in an excellent way, pre-departure, what could have gone to an emergency situation with a potential in-flight diversion had the FA not intervened in a sensitive way with the boarding passenger. I received an email back from Customer Care thanking me for this praise and stating that Customer Care will follow up with the FA's supervisors/managers to reflect the praise.

lincolnjkc

And I will reiterate -- they really do follow up/forward correspondence through the chain of command.

Last year the agents in my local UC went greatly above and beyond (beyond their usual above and beyond) for my wife and father in law during a family crisis so I sent a note in -- the next time I visited the UC there was a framed copy of the note behind the counter and apparently it had filtered through HQ management, region management, local station management, and UC management on its way there... so certainly not just "firing blind" somewhere it will never get read. The specific agents involved were also appreciative that the note had been sent in.