Jan 27, 2018, 10:50 am
Last edit by: WineCountryUA
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United - Positive Experiences 2017
United - Positive Experiences 2016
United - Positive Experiences 2015
United - Positive Experiences in the air and on the ground 2014
Thanks United - Positive Experiences in the air and on the ground 2013
Thanks United - Positive Experiences in the air and on the ground 2012
Thanks United - Positive Experiences (2011)
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Previous threads:
United - Positive Experiences 2017
United - Positive Experiences 2016
United - Positive Experiences 2015
United - Positive Experiences in the air and on the ground 2014
Thanks United - Positive Experiences in the air and on the ground 2013
Thanks United - Positive Experiences in the air and on the ground 2012
Thanks United - Positive Experiences (2011)
Positive Experiences with UA
Mar 17, 2018, 8:56 am
#32
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,417
Mar 18, 2018, 5:27 pm
#34
Join Date: Jul 2011
Location: In between IAD and DCA
Programs: UA Plat 1.1MM , Marriott Gold Elite, Hyatt Discoverist
Posts: 2,262
Booked a trip to HKG, wanted to upgrade using R space to J for the two long flights (connecting thru NRT), and R was available for both those flights. Website would not let me upgrade at all (said upgrade was unavailable online for both buy up and miles+copay, anyone know what's up with that?), so called into UA with number on back of my card.
The agent I had was fantastic. Got me into J in under 10 minutes, and was very nice and friendly. A+++ to this UA rep.
The agent I had was fantastic. Got me into J in under 10 minutes, and was very nice and friendly. A+++ to this UA rep.
Mar 23, 2018, 7:50 am
#35
Join Date: Mar 2018
Posts: 1
Just wanted to post a appreciation to a UA customer service rep
I signed up just to post a " Thank You" note to a United Airlines Customer service representative, her name is Vanessa [moderator edit]. I was not allowed to start a new topic so I just post it here.
Vanessa was very helpful and courteous, and helped me with a difficult situation. Thank you Vanessa and Thank you UA! I really appreciate it. Ting
Vanessa was very helpful and courteous, and helped me with a difficult situation. Thank you Vanessa and Thank you UA! I really appreciate it. Ting
Last edited by Ocn Vw 1K; Mar 23, 2018 at 9:12 am Reason: Edits to comply with FT privacy policy as to full names of non-sr. managers.
Mar 23, 2018, 8:42 am
#36
Join Date: Nov 2012
Programs: BA Bronze, United 1K, HH Gold, SPG Platinum, Marriott Platinum
Posts: 3,477
I don't think it's good to post the names of UA employees here. But you could have sent an email to UA. Or if she helped you on a phone call, when I call, I always say yes when they ask if I would answer a survey about the service after the call. Many times I get the phone call back from UA for the survey and then I give all 5s and also say how the representative was so great.
Mar 24, 2018, 10:20 am
#37
Join Date: Aug 2002
Programs: UA 1K & 1MM/AA Gold & 1MM/HH Gold/Marriott Titanium
Posts: 2,924
Recently flew LAX-MEL and SYD-IAH and have to say the service on both flights was fantastic. Friendly and professional flight attendants, happy to provide PJs and gel pillows and wine flights! Also had a brief encounter with the infamous Annie in SYD and she was amazing!
Mar 24, 2018, 10:47 am
#38
Join Date: Oct 2015
Location: SAN
Programs: 1K (since 2008), *G (since 1990), 1MM
Posts: 3,219
Just had positive experiences with all my encounters with UA people, from the phone agent who SDC to an earlier flight (and very apologetic my seat preference was not available which was fine with me as it was important I made the connecting flight), to the always super fantastic SAN check-in staff to the receptionist on the desk at the SFO international lounge to the great FAs on UA901.
These people reinforced why I like to fly UA - it is the wonderful people.
I also wrote into UA to ensure the folks get recognition and they responded to let me know they will be acknowledged.
These people reinforced why I like to fly UA - it is the wonderful people.
I also wrote into UA to ensure the folks get recognition and they responded to let me know they will be acknowledged.
Last edited by Aussienarelle; Apr 1, 2018 at 4:20 am Reason: Update
Mar 24, 2018, 11:33 am
#39
Join Date: Jan 2017
Location: SFO
Programs: United 1MM GS, Marriott Platinum Elite, Hilton Diamond, Hertz President's Circle
Posts: 283
Excellent service tonight on my SFO-LHR segment in Polaris First. I brought my mom with me as a treat for her and she was extremely well taken care of with the proactive service from the flight attendant and purser. They made sure her hot water cup was filled throughout the flight, helped store and retrieve things for her, and made up the bed without needing to be asked.
On my side the meal was very good. My poached salmon was excellent, perfectly cooked and very large portion, and the accompaniments were well seasoned and not overdone. Probably helps I was the only one drinking champagne in the cabin so I think I finished the bottle myself
On my side the meal was very good. My poached salmon was excellent, perfectly cooked and very large portion, and the accompaniments were well seasoned and not overdone. Probably helps I was the only one drinking champagne in the cabin so I think I finished the bottle myself
Mar 24, 2018, 12:05 pm
#40
Join Date: Nov 2012
Programs: BA Bronze, United 1K, HH Gold, SPG Platinum, Marriott Platinum
Posts: 3,477
On my side the meal was very good. My poached salmon was excellent, perfectly cooked and very large portion, and the accompaniments were well seasoned and not overdone. Probably helps I was the only one drinking champagne in the cabin so I think I finished the bottle myself
The salmon on that flight was excellent too. Both my wife and I had it.
Mar 24, 2018, 3:53 pm
#41
Join Date: Aug 2005
Location: Our nation's capital
Programs: UA 1K & 0.6 MM
Posts: 781
Heading to Costa Rica for Spring Break. Had a 6+ hour layover in Houston, SDCed to something earlier, nabbing the last available seats in F with nary the bat of an eye (including checked luggage).
My husband was very impressed with both the upgrade feats and the SCS, thought I had "stroke" with the lounge folks here. Tried to tell him SDC it was a United policy, but might as well let him think I'm a rock star...
My husband was very impressed with both the upgrade feats and the SCS, thought I had "stroke" with the lounge folks here. Tried to tell him SDC it was a United policy, but might as well let him think I'm a rock star...
Mar 24, 2018, 5:05 pm
#42
Join Date: Dec 2008
Location: Chicago IL US
Programs: UA 1K; National Executive Elite; Hertz PC & Hotels Galore
Posts: 949
Mar 26, 2018, 5:43 pm
#43
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,470
Submitted a complaint to 1kvoice yesterday about an aircraft cleaning issue. Expressly stated I am not asking for compensation. Received a call this morning from Houston from an outstanding customer care representative who was extremely apologetic and assured me there would be follow up at the appropriate level.
Overall a very positive experience.
Overall a very positive experience.
Mar 26, 2018, 7:47 pm
#44
Join Date: Mar 2012
Programs: Mileage Plus 1K; Marriott Platinum; Hilton Gold
Posts: 6,355
That would have led to a permanent separation in my household.
Mar 27, 2018, 5:38 am
#45
Original Poster
Join Date: Feb 2005
Location: CLE, DCA, and 30k feet
Programs: Honors LT Diamond; United 1K; Hertz PC
Posts: 4,165
My wife will not take the F seat if we’re traveling together and only my UG clears. I have tried practically begging her to take it and she will flat out refuse.
Most awkward was on our trip to Scotland for our wedding this past September, the crew on CLE-EWR had been tipped off. I was in 1D, she was in 21C. Purser brought me a glass of champagne, then continued back to 21 to give her the other glass and a sealed bottle. It was awkward all around.
Cant tell you how many nasty looks I got [and I had tried non-stop to get her to take 1D since I found the ug cleared]...but on the flip side when we landed I got a great shot of her “walking down the asile for the first time this trip”
Most awkward was on our trip to Scotland for our wedding this past September, the crew on CLE-EWR had been tipped off. I was in 1D, she was in 21C. Purser brought me a glass of champagne, then continued back to 21 to give her the other glass and a sealed bottle. It was awkward all around.
Cant tell you how many nasty looks I got [and I had tried non-stop to get her to take 1D since I found the ug cleared]...but on the flip side when we landed I got a great shot of her “walking down the asile for the first time this trip”