Oct 3, 2017, 8:38 pm
Last edit by: WineCountryUA
Consolidated "1K/Premier Call Line/eMail Experiences" Thread
Dec 7, 2019, 3:53 pm
#211
Join Date: Mar 2003
Location: Los Angeles, CA
Programs: UA 1K 1MMer & LT UC (when flying UA); Hyatt Credit Cardist; HHonors Diamond; Marriott Gold via UA 1K
Posts: 6,956
Feb 14, 2020, 4:38 pm
#212
Join Date: Aug 2001
Location: SFO/SJC
Programs: UA 1K & 2MM, Bonvoy Titanium & LTP, HH Gold, Accor Silver, Hertz PC, Avis PC
Posts: 2,350
As I've said before, always had good experiences with the 1K email address, but was amused today. I sent three emails in short order. The first was about fixing my PlusPoints totals, the second was a crew compliment (see positive experiences thread), and the third was a wi-fi refund request for wifi that failed completely for everyone for almost the whole flight.
Only one of them triggered the auto-acknowledgement. No prizes for getting which one.
Only one of them triggered the auto-acknowledgement. No prizes for getting which one.
Feb 20, 2020, 10:28 am
#213
Join Date: Apr 2014
Location: Houston, TX
Programs: United 1K
Posts: 35
1K Voice Email Response Time
The automated response from the 1k Voice email said a reply within 1 business day unless it was in relation to baggage or regulatory case. This is regarding WiFi refund (refund request page was not working). I emailed 2/14 and as of 2/20 have not received a response. Is it time to email again or are others experiencing a longer than stated response time?
Jun 25, 2020, 1:23 pm
#215
Join Date: Jul 2013
Programs: Hilton Honors Lifetime Diamond, United Global Services
Posts: 159
1K Voice
Has anyone emailed 1K voice and received a response lately?
I email them on Monday without a response. Long story short...I am a 1K, and had booked flights for myself and family to Florida. Everything was fine until the return trip home, and United dumped my husbands reservation. They then pushed my son to an unaccompanied minor ticket. It was a very stressful morning. I emailed both the 1K Voice and filled out Customer Complaint form, but it has been radio silence. Anyone had any luck within the past few weeks?
I email them on Monday without a response. Long story short...I am a 1K, and had booked flights for myself and family to Florida. Everything was fine until the return trip home, and United dumped my husbands reservation. They then pushed my son to an unaccompanied minor ticket. It was a very stressful morning. I emailed both the 1K Voice and filled out Customer Complaint form, but it has been radio silence. Anyone had any luck within the past few weeks?
Jun 25, 2020, 1:56 pm
#216
FlyerTalk Evangelist
Join Date: Sep 2003
Location: Honolulu Harbor
Programs: UA 1K
Posts: 15,026
Why don't you just call with a problem like this? I think you'd want to be talking with an agent on this one.
A customer complaint form is definitely not the way to go for something like this.
Had great experience w/ 1K line yesterday. Hawaiian Airlines cancelled a codeshare flight connecting to UA in HNL resulting in a 9 hour layover with new codeshare flight. 1K agent called HA, got them to free up a seat on a flight with only a 2-hour connection (native HA flight #) even though no seats had been allocated for codeshare to UA.
A customer complaint form is definitely not the way to go for something like this.
Had great experience w/ 1K line yesterday. Hawaiian Airlines cancelled a codeshare flight connecting to UA in HNL resulting in a 9 hour layover with new codeshare flight. 1K agent called HA, got them to free up a seat on a flight with only a 2-hour connection (native HA flight #) even though no seats had been allocated for codeshare to UA.
Last edited by IAH-OIL-TRASH; Jun 25, 2020 at 2:51 pm
Oct 2, 2020, 11:44 pm
#220
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.997MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,859
Oct 3, 2020, 6:43 am
#222
FlyerTalk Evangelist
Join Date: Oct 2003
Location: Floating around
Programs: UA 1K (1MM), DL Gold (1MM), Marriott LTT
Posts: 10,346
1. The November sched changes were loaded overnight. Many saw they had broken itineraries and called in to have them fixed;
2. The 1K desk is staffed by fewer and fewer people. The overflow of the 1K line may not be working right and/or United has decided not to put the overflow into the general queue or take agents off the 'regular' desk to assist.
-RM
Oct 3, 2020, 8:33 am
#223
Join Date: Mar 2013
Location: LBB
Programs: UA 1K 1MM ★G | Marriott LTT | Hilton ♦ | Hertz PC | Global Entry TSA Pre ✓
Posts: 2,820
I did that too last night, and when they called back (saying I was #1 in the queue), I waited for an additional 30 minutes, and gave up.... very frustrating.
Oct 3, 2020, 9:17 am
#224
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,470
If I get a long hold time, I hang up and try again. Sometimes the system doesn't properly prioritize the calls.
No such thing. 1Ks just get priority routing to (supposedly) better agents. During high traffic periods, you could get any agent in the pool, including an overseas call center.
No such thing. 1Ks just get priority routing to (supposedly) better agents. During high traffic periods, you could get any agent in the pool, including an overseas call center.
Oct 3, 2020, 9:39 am
#225
FlyerTalk Evangelist
Join Date: Aug 2015
Posts: 11,469
I did that too last night, and when they called back (saying I was #1 in the queue), I waited for an additional 30 minutes, and gave up.... very frustrating.
If I get a long hold time, I hang up and try again. Sometimes the system doesn't properly prioritize the calls.
No such thing. 1Ks just get priority routing to (supposedly) better agents. During high traffic periods, you could get any agent in the pool, including an overseas call center.
No such thing. 1Ks just get priority routing to (supposedly) better agents. During high traffic periods, you could get any agent in the pool, including an overseas call center.