May 31, 2017, 10:05 am
Last edit by: blueman2
Cross Country Comfort: Introducing United Airlines' New Transcontinental Service
Premium transcontinental service EWR to/from SFOLAX and BOS to/from SFO (Boston service starting 1 July 2017)
Complimentary hot meal and beverage service for customers seated in Economy Plus.
Also adding United Club access before flight and after arrival, just like ps
Premium transcontinental service EWR to/from SFOLAX and BOS to/from SFO (Boston service starting 1 July 2017)
- Flat-bed seats with custom-designed duvet & pillow provided by Saks Fifth Avenue
- New amenity kits featuring Soho House & Co's Cowshed Spa products
- Featured cocktail, Moscow Mule
- Hot towel service offered after take-off & prior to landing
- Seasonally refreshed menus
- Dining will be topped off with items from United Polaris' dessert menu.
- Before arrival, snacks such as Boulder Canyon potato chips & Madik’s almonds will be served.
- Note: These routes are not CPU eligible (with need to use RPU/GPU/Miles+copay)
Complimentary hot meal and beverage service for customers seated in Economy Plus.
Also adding United Club access before flight and after arrival, just like ps
Cross Country Comfort: Introducing United Airlines’ New Transcontinental Service
Jun 4, 2017, 2:10 pm
#106
Join Date: Apr 2015
Programs: United Global Services, Amtrak Select Executive
Posts: 4,098
It certainly would be nice. But this initiative is targeting business travelers on routes with competition from other airlines who are providing fancier transcon service on them. That doesn't apply to flights to Hawaii.
Jun 4, 2017, 2:36 pm
#107
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,470
And in fact the trend for UA Hawaii flights has been towards downgrade, with widebodies replaced by the execrable 739.
Jun 4, 2017, 2:48 pm
#108
FlyerTalk Evangelist
Join Date: Sep 2003
Location: Honolulu Harbor
Programs: UA 1K
Posts: 15,026
As has been pointed out numerous times, leisure routes do not benefit much from business travel (and therefore tend not to generate higher fare average). Route length is not a determinate of profit margin. UA is not going to spend much extra money on low-margin routes. I'll take a lie-flat plane to/from Hawaii with zero Polaris amenities anytime over a 738/9.
Jun 4, 2017, 3:30 pm
#109
Join Date: Aug 2015
Location: HNL
Programs: AS MVPG, Global Entry
Posts: 771
Curious to see if this will change F/A attitudes towards E+ seat poachers. It has definitely been a problem on several of my flights.
Jun 8, 2017, 2:37 pm
#110
Join Date: Jul 2005
Location: SAN
Programs: UA 1MM/1K, HH Diamond
Posts: 6,832
Jun 8, 2017, 5:02 pm
#111
Join Date: Apr 2009
Location: SoCal (ONT), PVD/BOS, JAX, RSW
Programs: AA/US PlatPro & 1.05MM, DL Plat (challenge), UA dirt
Posts: 3,189
Then again, UA isn't really competing in the current SNA-SFO/SJC bloodbath between WN and AS.
Jun 8, 2017, 5:14 pm
#112
Join Date: Jan 2016
Programs: UA 1K; *G, AA Plat
Posts: 1,700
Despite the convenience of SNA, I make an effort to fly out of LAX for the prospect of the PS Service. Especially since my RPU's have always cleared on my flights, draws me to LAX even more. It's just that much more comfortable in a lie flat seat.
Jun 8, 2017, 5:28 pm
#113
Join Date: Apr 2009
Location: SoCal (ONT), PVD/BOS, JAX, RSW
Programs: AA/US PlatPro & 1.05MM, DL Plat (challenge), UA dirt
Posts: 3,189
I've had the opposite experience, so if I'm going to sit in the back, I'll fly from the most convenient airport for me (ONT, SNA, PSP-it's closer for me to drive to PSP than LAX anyway).
Jun 8, 2017, 7:50 pm
#114
Join Date: Sep 2015
Programs: UA Million Mile, Mileage Plus Premier 1K, SkyMiles Gold Medallion, AAdvantage Gold
Posts: 875
Personally, if I am flying up front, I will fly to LAX every time no matter where I am going in LAX (same concept for SFO and the bay area) because of the lie-flats. However, if I am in the back, I factor in my final destination.
It's not like the current lie-flats on LAX-EWR have taken too many passengers from SNA-EWR.
Jun 11, 2017, 8:29 am
#115
Join Date: Jul 2015
Location: San Francisco
Programs: UA MM Plat, UA 1MM, Hilton Lifetime Gold, Marriott Gold, Hertz Gold, CLEAR, AS MVP Gold
Posts: 3,621
While I guess not officially P.S.Service or Country Country Comfort or whatever it has been rebranded to they are now already lie flat flights on essentially all nonstop BOS – SFO flights. My last two flights I sat in E+ in my typical "Hobo First " seat, so did not get to experience the first class changes now available. However My RPU cleared on my flight today ( miracles do happen ). The lie flat seats on the 757–200 were comfortable and a definite upgrade from the standard from the standard F seats previously provided. It seems like even the flight crew was stepped up a notch. Friendly and excellent, no complaints!
While officially the new "ps" service does not begin until July 1 the crew is already anouncing it as a "new service from Boston to San Francisco".
Not sure what the change to a non CPU eligible route will mean to those using instruments, perhaps make it easier for instruments to clear is my guess. I erroneously thought the route was already instrument only effective June 1 (From my perspective it may as well have been as I almost never got CPU upgrades on this route anyhow). Curious as to what others think.
Bottom line, very pleased with what I have seen so far.
While officially the new "ps" service does not begin until July 1 the crew is already anouncing it as a "new service from Boston to San Francisco".
Not sure what the change to a non CPU eligible route will mean to those using instruments, perhaps make it easier for instruments to clear is my guess. I erroneously thought the route was already instrument only effective June 1 (From my perspective it may as well have been as I almost never got CPU upgrades on this route anyhow). Curious as to what others think.
Bottom line, very pleased with what I have seen so far.
Jun 11, 2017, 8:05 pm
#116
Join Date: Jul 2005
Location: RIC
Programs: UA 1K MM
Posts: 3,387
I'm flying the 3:50 departure BOS-SFO (752) on July 1 - any chance there will be special fanfare or perhaps the infamous Polaris bears?
Last edited by rch4u; Jun 11, 2017 at 8:19 pm
Jun 12, 2017, 1:43 pm
#118
Join Date: Jul 2015
Location: San Francisco
Programs: UA MM Plat, UA 1MM, Hilton Lifetime Gold, Marriott Gold, Hertz Gold, CLEAR, AS MVP Gold
Posts: 3,621
Jun 12, 2017, 2:02 pm
#119
Join Date: Apr 2007
Location: USA
Programs: 1K 1MM; Bonvoy Ambassador; Nat'l EE; Hertz PC; Hyatt Globalist
Posts: 2,465
I hope that the new "push" means better transcon service, I take it 4-5 times a year and used to really enjoy it.
Jun 12, 2017, 2:26 pm
#120
FlyerTalk Evangelist
Original Poster
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