May 31, 2017, 10:05 am
Last edit by: blueman2
Cross Country Comfort: Introducing United Airlines' New Transcontinental Service
Premium transcontinental service EWR to/from SFOLAX and BOS to/from SFO (Boston service starting 1 July 2017)
Complimentary hot meal and beverage service for customers seated in Economy Plus.
Also adding United Club access before flight and after arrival, just like ps
Premium transcontinental service EWR to/from SFOLAX and BOS to/from SFO (Boston service starting 1 July 2017)
- Flat-bed seats with custom-designed duvet & pillow provided by Saks Fifth Avenue
- New amenity kits featuring Soho House & Co's Cowshed Spa products
- Featured cocktail, Moscow Mule
- Hot towel service offered after take-off & prior to landing
- Seasonally refreshed menus
- Dining will be topped off with items from United Polaris' dessert menu.
- Before arrival, snacks such as Boulder Canyon potato chips & Madik’s almonds will be served.
- Note: These routes are not CPU eligible (with need to use RPU/GPU/Miles+copay)
Complimentary hot meal and beverage service for customers seated in Economy Plus.
Also adding United Club access before flight and after arrival, just like ps
Cross Country Comfort: Introducing United Airlines’ New Transcontinental Service
Jul 1, 2017, 9:54 am
#151
Join Date: Mar 2003
Location: Los Angeles, CA
Programs: UA 1K 1MMer & LT UC (when flying UA); Hyatt Credit Cardist; HHonors Diamond; Marriott Gold via UA 1K
Posts: 6,956
I took the 12:30am redeye from LAX-EWR last night/this am, which I suspect was the first, second or third UA flight to offer free meals in E+.
Despite it being a redeye, the FA passed out the meals during the first drink service. We had a choice of a cold chicken wrap or cold pasta salad. I took the chicken wrap. It came with a side of fruit salad and a brownie cheesecake.
The people around me were very surprised to get a free meal. The FA was impressed that I already knew.
It took a little bit of the sting out of landing #1 on the upgrade list yet again.
Despite it being a redeye, the FA passed out the meals during the first drink service. We had a choice of a cold chicken wrap or cold pasta salad. I took the chicken wrap. It came with a side of fruit salad and a brownie cheesecake.
The people around me were very surprised to get a free meal. The FA was impressed that I already knew.
It took a little bit of the sting out of landing #1 on the upgrade list yet again.
Jul 1, 2017, 12:48 pm
#152
FlyerTalk Evangelist
Join Date: Jun 2010
Location: TOA
Programs: HH Diamond, Marriott LTPP/Platinum Premier, Hyatt Lame-ist, UA !K
Posts: 20,061
It took a little bit of the sting out of landing #1 on the upgrade list yet again.
David
Jul 1, 2017, 2:19 pm
#153
Join Date: Jul 2005
Posts: 2,324
So is the name just "Pemium Transcontinental Service by United?" Or have they not yet finished branding the product? Thoughts?
Jul 1, 2017, 5:45 pm
#154
Join Date: Mar 2003
Location: Los Angeles, CA
Programs: UA 1K 1MMer & LT UC (when flying UA); Hyatt Credit Cardist; HHonors Diamond; Marriott Gold via UA 1K
Posts: 6,956
One person boarded when GS was called.
Jul 1, 2017, 6:04 pm
#155
Join Date: Oct 2009
Programs: AC Elite
Posts: 4
I flew the 0600 from sfo to ewr in e+ today, we were offered Tuscan style breakfast skillet with turkey or French toast with chicken sausage, both of which actually sounded really appealing. Forgot today was the day they were rolling it out so was a pleasant surprise first thing in the morning 😊
Jul 1, 2017, 8:15 pm
#156
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 32,052
I flew the 0600 from sfo to ewr in e+ today, we were offered Tuscan style breakfast skillet with turkey or French toast with chicken sausage, both of which actually sounded really appealing. Forgot today was the day they were rolling it out so was a pleasant surprise first thing in the morning 😊
Jul 1, 2017, 8:47 pm
#157
FlyerTalk Evangelist
Join Date: May 2007
Location: Houston
Programs: UA Plat, Marriott Gold
Posts: 12,693
Jul 1, 2017, 10:23 pm
#158
Suspended
Join Date: Oct 2004
Location: Bay Area
Programs: DL SM, UA MP.
Posts: 12,729
Jul 1, 2017, 10:48 pm
#160
FlyerTalk Evangelist
Join Date: May 2007
Location: Houston
Programs: UA Plat, Marriott Gold
Posts: 12,693
3-4-3 is really bad, especially with the disco lights (poorly positioned light/FA buttons).
Also it's a good J seat from the prior generation: well padded, enough length, well placed controls and outlets, etc.
Also it's a good J seat from the prior generation: well padded, enough length, well placed controls and outlets, etc.
Jul 2, 2017, 8:06 am
#161
Join Date: Mar 2009
Location: LAX & EWR/JFK
Programs: Fomerly UA 1K, now Gold... next year, who knows?
Posts: 1,432
Well, we flew LAX-EWR yesterday... and it was... a little less than "Premium".
Departure was delayed as 3 mechanics on-board trying to fix 2 problems. One mechanic was working on the IFE, which was rebooted at least twice, but never did come up.... so the flight went out with no IFE and no Wi-Fi. The other two mechanics were working on a seat in the F cabin. We pushed back 20 minutes late, but as the pilot explained, we missed our take-off spot, and had to wait an hour for a new take-off spot.
Once in flight, the FA offered Moscow Mules before the regular drink service. When meal service started, the appetizer and salad were frozen solid. Two shrimp were as hard as ice cubes. The meal service was nothing new (Flat iron steak, spiced chicken, and pasta). The dessert service was enhanced - in addition to ice cream sundaes, they had fruit and cheese and a chocolate-caramel-nut square. There was another snack offering toward the end of the flight, hummus or a turkey-cheese wrap (I passed on both).
There are a few Polaris items incorporated:
A new style amenity kit, but the items are mostly the same
Polaris style tablecloth & napkins
The FAs did an excellent job and the purser did an excellent job of inserting some levity into the situation and delay.
Departure was delayed as 3 mechanics on-board trying to fix 2 problems. One mechanic was working on the IFE, which was rebooted at least twice, but never did come up.... so the flight went out with no IFE and no Wi-Fi. The other two mechanics were working on a seat in the F cabin. We pushed back 20 minutes late, but as the pilot explained, we missed our take-off spot, and had to wait an hour for a new take-off spot.
Once in flight, the FA offered Moscow Mules before the regular drink service. When meal service started, the appetizer and salad were frozen solid. Two shrimp were as hard as ice cubes. The meal service was nothing new (Flat iron steak, spiced chicken, and pasta). The dessert service was enhanced - in addition to ice cream sundaes, they had fruit and cheese and a chocolate-caramel-nut square. There was another snack offering toward the end of the flight, hummus or a turkey-cheese wrap (I passed on both).
There are a few Polaris items incorporated:
A new style amenity kit, but the items are mostly the same
Polaris style tablecloth & napkins
The FAs did an excellent job and the purser did an excellent job of inserting some levity into the situation and delay.
Jul 2, 2017, 11:35 am
#162
A FlyerTalk Posting Legend
Join Date: Jun 2005
Posts: 57,595
Well, we flew LAX-EWR yesterday... and it was... a little less than "Premium".
Departure was delayed as 3 mechanics on-board trying to fix 2 problems. One mechanic was working on the IFE, which was rebooted at least twice, but never did come up.... so the flight went out with no IFE and no Wi-Fi.
Departure was delayed as 3 mechanics on-board trying to fix 2 problems. One mechanic was working on the IFE, which was rebooted at least twice, but never did come up.... so the flight went out with no IFE and no Wi-Fi.
Jul 2, 2017, 12:35 pm
#163
Join Date: Jul 2005
Posts: 2,324
No, I wouldn't call that a trend. My 6 last domestic + intl., over the last 90 days, all had fully functional PDE and WiFi.
Jul 2, 2017, 5:02 pm
#165
Join Date: Jul 2014
Location: BOS
Programs: 1MM, UA 1k
Posts: 529
Was on 242 (SFO-BOS) yesterday w the family in E+, and we did get fed, but was served the identical meal you get in E- on a TPAC/TATL.
They also did something i havent haven't seen before - meal before drinks, and a snack pack with the meal.
I was underwhelmed, despite the crew's positivity.
They also did something i havent haven't seen before - meal before drinks, and a snack pack with the meal.
I was underwhelmed, despite the crew's positivity.