So how does UA win back the flying public? (Beyond the obvious)
#166
Join Date: Apr 2015
Programs: AA Gold, Enterprise PLT, Marriott Gold
Posts: 604
Funny also how you don't see anyone so concerned for the man volunteering their seat to stay behind...
#167
Join Date: Nov 2004
Posts: 866
Non-elites are every airlines' bread-and-butter. They account for as much as 95% of the passenger mix, and 75% of the revenues. This is not saying that airlines should forget about the tiered elites. It's more about changing the antagonistic attitude toward those who are just general members of the FFP.
I've read 20% of the pax(frequent flyers) produce 80% of the revenue.
Hmmm
#168
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
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When Chris Christie starts pitching himself as a consumer advocate, you know you've dug yourself a truly enormous hole . . . .
#169
Join Date: Aug 2012
Location: Provincie Antwerpen, Vlaanderen, België
Programs: MUCCI Gold
Posts: 2,513
Well, at least they finally released the statement that should have been released first time around. It's a start.
Whoever penned the original statement whilst desperately trying to wipe the metaphorical vaseline from UA's rear ought to consider a change of career.
Whoever penned the original statement whilst desperately trying to wipe the metaphorical vaseline from UA's rear ought to consider a change of career.
#170
Join Date: Feb 2006
Programs: UA, Starwood, Priority Club, Hertz, Starbucks Gold Card
Posts: 3,974
#171
Join Date: Jan 2003
Programs: American Airlines Platinum, National Executive
Posts: 3,790
How does UA win back the flying public?
Simple: it continues doing exactly what it's currently doing: engaging in business as a near-monopoly (with the 2 other legacy carriers in the US).
The traveling public has no real choice, with only 3 legacy carriers.
Hopefully public policy will encourage new market entrants.
Simple: it continues doing exactly what it's currently doing: engaging in business as a near-monopoly (with the 2 other legacy carriers in the US).
The traveling public has no real choice, with only 3 legacy carriers.
Hopefully public policy will encourage new market entrants.
#172
Join Date: May 2012
Location: HNL
Programs: AA PP 1.8MM, PC Spire, Hertz 5*, Hyatt Globalist
Posts: 1,030
Not saying this isn't going to have a material impact on UA bookings in Asia. But most people who live in Asia, unless they are tied by corporate contract to United or Delta or American - wouldn't be caught dead on United by choice. Especially those people who buy full fare F class. Honestly, American carriers have always had a tough time competing in Asia even since the days of Pan Am because of different cultural norms.
#173
Join Date: Jul 2013
Programs: DYKWIA, But I'm a "Diamond Guest" UA 1K/2MM
Posts: 2,298
How does UA win back the flying public?
Simple: it continues doing exactly what it's currently doing: engaging in business as a near-monopoly (with the 2 other legacy carriers in the US).
The traveling public has no real choice, with only 3 legacy carriers.
Hopefully public policy will encourage new market entrants.
Simple: it continues doing exactly what it's currently doing: engaging in business as a near-monopoly (with the 2 other legacy carriers in the US).
The traveling public has no real choice, with only 3 legacy carriers.
Hopefully public policy will encourage new market entrants.
#174
Join Date: Apr 2015
Programs: AA Gold, Enterprise PLT, Marriott Gold
Posts: 604
This post nails it dead on. They don't need to do anything. They can continue on their merry way, charging $700 or $800 for flights that would cost $150 in Europe or Asia, employing surly FAs who make $75K/year, doing whatever they please. As long as they can keep the Richard Bransons, and the Norwegians, and all the other competition out, they've got us.....
#175
Join Date: Jun 2010
Location: USA
Programs: SA Air, Air Canada, KLM, BA,Lufthansa, United, AA, Hawaiian, Air New Zealnd, Qantas, Virgin Atlantic
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#177
Join Date: Jun 2014
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Posts: 1,299
Wow I am happy to see that I am not the only one extremely upset about this and I am avoiding united 100% for a time until they fully restore customer confidence and indemnify this pax.
Yep, thats the truth. Thanks to our government policies (or lack off) we have a huge oligopoly.
Yep ^
How does UA win back the flying public?
Simple: it continues doing exactly what it's currently doing: engaging in business as a near-monopoly (with the 2 other legacy carriers in the US).
The traveling public has no real choice, with only 3 legacy carriers.
Hopefully public policy will encourage new market entrants.
Simple: it continues doing exactly what it's currently doing: engaging in business as a near-monopoly (with the 2 other legacy carriers in the US).
The traveling public has no real choice, with only 3 legacy carriers.
Hopefully public policy will encourage new market entrants.
Yep ^
#178
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Join Date: Feb 2012
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I am a non-corporate, self-paid domestic F international J passenger. I fly mostly AA domestically, though I live on NY's UWS. UA's NYC hub is in EWR, and my experience of EWR has been . . . less than stellar. I'd rather drive farther and fly out of JFK, and that rules out UA.
This latest incident has put me off UA, certainly for the medium term, quite possibly for the long term. I understand that IDB happens. However, several things about this incident disturb me:
1. The fact that the GAs were not aware of the Republic flight crew's need to deadhead until the very last minute. This speaks volumes of the lack of organization and communication from the get-go;
2. The low amount offered for VDB. If the GAs realized no one was willing to VDB for the amount offered, why didn't they offer more? Are they only empowered to offer up to a set amount and not further? Couldn't they have called someone to receive authorization for more? UA's cheapness is costing them much, much more in plummeting stock value, not to mention goodwill;
3. Calling in the police when the gentleman in question refused to IDB. What did they tell the police, that their response was the use of physical force/assault against him? Most disturbing:
4. How did the gentleman end up with a bloodied face? Was he assaulted at his seat? What happened, exactly? It's not clear from any of the videos, but his face was bloodied by the end, and he was hysterical. This was obviously traumatic for him, as well as for all the passengers who witnessed it. It does not instill confidence in UA, and makes me wonder whether the crew, seeing/hearing passengers in distress, did nothing to intervene. Bad form all around, and does nothing to instill confidence in me regarding UA.
This latest incident has put me off UA, certainly for the medium term, quite possibly for the long term. I understand that IDB happens. However, several things about this incident disturb me:
1. The fact that the GAs were not aware of the Republic flight crew's need to deadhead until the very last minute. This speaks volumes of the lack of organization and communication from the get-go;
2. The low amount offered for VDB. If the GAs realized no one was willing to VDB for the amount offered, why didn't they offer more? Are they only empowered to offer up to a set amount and not further? Couldn't they have called someone to receive authorization for more? UA's cheapness is costing them much, much more in plummeting stock value, not to mention goodwill;
3. Calling in the police when the gentleman in question refused to IDB. What did they tell the police, that their response was the use of physical force/assault against him? Most disturbing:
4. How did the gentleman end up with a bloodied face? Was he assaulted at his seat? What happened, exactly? It's not clear from any of the videos, but his face was bloodied by the end, and he was hysterical. This was obviously traumatic for him, as well as for all the passengers who witnessed it. It does not instill confidence in UA, and makes me wonder whether the crew, seeing/hearing passengers in distress, did nothing to intervene. Bad form all around, and does nothing to instill confidence in me regarding UA.
#179
Join Date: Jan 2015
Programs: SPG Plat, Marriott Plat, Hilton Diamond, United Premier Silver
Posts: 212
I am a non-corporate, self-paid domestic F international J passenger. I fly mostly AA domestically, though I live on NY's UWS. UA's NYC hub is in EWR, and my experience of EWR has been . . . less than stellar. I'd rather drive farther and fly out of JFK, and that rules out UA.
This latest incident has put me off UA, certainly for the medium term, quite possibly for the long term. I understand that IDB happens. However, several things about this incident disturb me:
1. The fact that the GAs were not aware of the Republic flight crew's need to deadhead until the very last minute. This speaks volumes of the lack of organization and communication from the get-go;
2. The low amount offered for VDB. If the GAs realized no one was willing to VDB for the amount offered, why didn't they offer more? Are they only empowered to offer up to a set amount and not further? Couldn't they have called someone to receive authorization for more? UA's cheapness is costing them much, much more in plummeting stock value, not to mention goodwill;
3. Calling in the police when the gentleman in question refused to IDB. What did they tell the police, that their response was the use of physical force/assault against him? Most disturbing:
4. How did the gentleman end up with a bloodied face? Was he assaulted at his seat? What happened, exactly? It's not clear from any of the videos, but his face was bloodied by the end, and he was hysterical. This was obviously traumatic for him, as well as for all the passengers who witnessed it. It does not instill confidence in UA, and makes me wonder whether the crew, seeing/hearing passengers in distress, did nothing to intervene. Bad form all around, and does nothing to instill confidence in me regarding UA.
This latest incident has put me off UA, certainly for the medium term, quite possibly for the long term. I understand that IDB happens. However, several things about this incident disturb me:
1. The fact that the GAs were not aware of the Republic flight crew's need to deadhead until the very last minute. This speaks volumes of the lack of organization and communication from the get-go;
2. The low amount offered for VDB. If the GAs realized no one was willing to VDB for the amount offered, why didn't they offer more? Are they only empowered to offer up to a set amount and not further? Couldn't they have called someone to receive authorization for more? UA's cheapness is costing them much, much more in plummeting stock value, not to mention goodwill;
3. Calling in the police when the gentleman in question refused to IDB. What did they tell the police, that their response was the use of physical force/assault against him? Most disturbing:
4. How did the gentleman end up with a bloodied face? Was he assaulted at his seat? What happened, exactly? It's not clear from any of the videos, but his face was bloodied by the end, and he was hysterical. This was obviously traumatic for him, as well as for all the passengers who witnessed it. It does not instill confidence in UA, and makes me wonder whether the crew, seeing/hearing passengers in distress, did nothing to intervene. Bad form all around, and does nothing to instill confidence in me regarding UA.
So ya, this is 100% a United problem. Raise the damn cap!!
#180
Join Date: Mar 2017
Location: LAS
Programs: HH, UA
Posts: 24
I am appalled by the way they treated this passenger.