FlyerTalk Forums - View Single Post - So how does UA win back the flying public? (Beyond the obvious)
Old Apr 11, 2017, 4:37 pm
  #180  
sk8er
 
Join Date: Mar 2017
Location: LAS
Programs: HH, UA
Posts: 24
Originally Posted by ysolde
....
4. How did the gentleman end up with a bloodied face? Was he assaulted at his seat? What happened, exactly? It's not clear from any of the videos, but his face was bloodied by the end, and he was hysterical. .....
He hit his face on the arm rest across his seat when they first dragged him out.

I am appalled by the way they treated this passenger.
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