Jan 19, 2017, 11:05 pm
Last edit by: WineCountryUA
Source: United Boarding Process
We encourage you to make yourself comfortable while you wait for your group to be called, and we’ll let you know when we’re ready for you to board. Late arriving customers in Groups 1 and 2 are welcome to continue boarding through the blue lane at any time.
* Customers who have purchased a Basic Economy ticket will be in the last boarding group, except for Premier members, Chase Cardmembers of qualifying cards and Star Alliance Gold members, who will still receive their priority boarding.
================================================== ==============================
Pre Sept 2018 process
Pre-Boarding
General boarding (Window Seats, then Middle Seats, then Aisle)
Customers who have purchased a Basic Economy ticket will be in the last boarding group, with the exception of Premier members, Chase Cardmembers of qualifying cards and Star Alliance Gold members, who will still receive their priority boarding.
Note: If you’re traveling with a companion and one of you has a higher boarding status, you both may board with the earlier group.
Note: Self Boarding Gates are being tested at the following gates...
sUA Boarding Times by Aircraft (AFA)
Previous thread: United's Current Boarding Process (with Wiki) [Revised, May 2013]
New changes (effective 18 Sept 2018)
You will see some new boarding lane signs in the gate area that will guide you through the boarding process. There will now be two lanes that are color coded : to begin, Group 1 will board through the blue lane and Group 2 will board through the green lane. The remaining Groups 3-5 will then board through the green lane when called, and Groups 1 and 2 can continue to board through the blue lane .We encourage you to make yourself comfortable while you wait for your group to be called, and we’ll let you know when we’re ready for you to board. Late arriving customers in Groups 1 and 2 are welcome to continue boarding through the blue lane at any time.
Boarding groups
Pre-boarding
- Unaccompanied minors
- Customers with disabilities
- Active members of the military
- United Global Services® members
- Families traveling with children age 2 and younger
- Premier® 1K® members
Group 1
- Premier Platinum members
- Premier Gold members
- Star Alliance™ Gold members
- Customers seated in premium cabins: United Polaris®, United First® and United Business®
Group 2
- Premier Silver members
- Star Alliance Silver members
- Customers who have purchased Premier Access® or Priority Boarding
- United℠ Explorer, Club, Presidential Plus℠ and Awards Cardmembers
Groups 3 – 5
- Economy Plus®
- United Economy®
- Basic Economy*
* Customers who have purchased a Basic Economy ticket will be in the last boarding group, except for Premier members, Chase Cardmembers of qualifying cards and Star Alliance Gold members, who will still receive their priority boarding.
Pre Sept 2018 process
Pre-Boarding
- Unaccompanied minors
- Customers with disabilities
- Uniformed members of the U.S. military
- Families traveling with children age two and younger
- United Global Services® members
- Group 1: Premier 1K, Premier Platinum, Business/Polaris Business, and First/Polaris First.
- Group 2: Premier Gold, Star Gold, Premier Silver, Star Silver, MileagePlus Presidential Plus, Club, Explorer and Awards, purchased Premier Access
General boarding (Window Seats, then Middle Seats, then Aisle)
- Group 3 - Window Seats
- Group 4 - Middle & Aisle Seats (Aisle Seats on UA Express)
- Group 5 - Basic Economy
Customers who have purchased a Basic Economy ticket will be in the last boarding group, with the exception of Premier members, Chase Cardmembers of qualifying cards and Star Alliance Gold members, who will still receive their priority boarding.
Note: If you’re traveling with a companion and one of you has a higher boarding status, you both may board with the earlier group.
Note: Self Boarding Gates are being tested at the following gates...
- IAH - Gate C25/C26 - See Post 2960, Includes YouTube video from CO777DAL
- IAH - Gate E4 - Old test from pmCO days, See Thread Here
- BOS - Self boarding gates are now back in *LIMITED* use at least at gates B25 and B26
sUA Boarding Times by Aircraft (AFA)
Previous thread: United's Current Boarding Process (with Wiki) [Revised, May 2013]
United's Current Boarding Process (with Wiki) [2016-forward]{Archive}
Sep 16, 2018, 4:06 pm
#1021
formerly wunderpit
Join Date: Dec 2009
Location: ONT-SNA-LAX
Programs: UA1K-HHDiamond
Posts: 1,342
United's New Boarding Process (with Wiki) [starting 18 Sep 2018]
Sorry if this post is a duplicate.
Anyone else experience the new boarding sequence? 1k’s going ahead of group 1, along with GS? I was at SNA and they said it’s supposed to be implemented system-wide in the next few days but that they were implementing now. Made me happy to go in front of the 20-25 group 1’s
I imagine it might piss others off.
Anyone else experience the new boarding sequence? 1k’s going ahead of group 1, along with GS? I was at SNA and they said it’s supposed to be implemented system-wide in the next few days but that they were implementing now. Made me happy to go in front of the 20-25 group 1’s
I imagine it might piss others off.
Sep 16, 2018, 4:20 pm
#1022
Join Date: Dec 2007
Location: Las Vegas
Programs: DL Platinum, AA Lifetime Gold, Hilton Diamond, Marriott Platinum, Radisson Premium
Posts: 6,638
It's about time.
Sep 16, 2018, 4:31 pm
#1023
Join Date: Apr 2012
Location: IAD
Programs: UA 1K & 2MM, MR Titanium
Posts: 459
Sorry if this post is a duplicate.
Anyone else experience the new boarding sequence? 1k’s going ahead of group 1, along with GS? I was at SNA and they said it’s supposed to be implemented system-wide in the next few days but that they were implementing now. Made me happy to go in front of the 20-25 group 1’s
I imagine it might piss others off.
Anyone else experience the new boarding sequence? 1k’s going ahead of group 1, along with GS? I was at SNA and they said it’s supposed to be implemented system-wide in the next few days but that they were implementing now. Made me happy to go in front of the 20-25 group 1’s
I imagine it might piss others off.
Sep 16, 2018, 4:40 pm
#1024
Join Date: Aug 2016
Location: SFO
Programs: AA,UA,AS
Posts: 319
I believe they're testing a new boarding procedure, one where you don't have to line up and wait like Southwest. They've been testing it at select gates at select airports from what I've heard. The Point's Guy covers it more in depth in the link below
https://thepointsguy.com/2018/02/uni...rd-its-planes/
https://thepointsguy.com/2018/02/uni...rd-its-planes/
Sep 16, 2018, 4:46 pm
#1025
Join Date: May 2012
Location: ORF, RIC
Programs: UA LT 1K, 3 MM; Marriott Titanium; IHG Platinum
Posts: 6,958
I believe they're testing a new boarding procedure, one where you don't have to line up and wait like Southwest. They've been testing it at select gates at select airports from what I've heard. The Point's Guy covers it more in depth in the link below
https://thepointsguy.com/2018/02/uni...rd-its-planes/
https://thepointsguy.com/2018/02/uni...rd-its-planes/
Sep 16, 2018, 4:52 pm
#1026
Join Date: Jul 2012
Location: Chicago
Posts: 1,163
Hmm. When boarding ORD-BUF on Wednesday 9/12, 1Ks were indeed called before BG1. That’s how pmUA used to do it before the dreadful CO merger. Very welcome trend if it endures!
Sep 16, 2018, 5:14 pm
#1027
Join Date: Dec 2006
Location: Silicon wasteland
Programs: UA 1KMM
Posts: 1,381
Take that away from the current group 1 and you get.... plats.
Which at that point you might as well just allow the rest of the *Gs to board with the plats.
Boy, that would start to look familiar.
Sep 16, 2018, 5:27 pm
#1028
Join Date: Apr 2017
Posts: 575
just go back to the PMUA way. i don't understand why the need to test so many things when it worked well for so long. i also liked how on the passthrough lane, they always roped it off, and hten you'd walk up and they'd open it for you. it felt less like you had to barge your way in.
Sep 16, 2018, 5:50 pm
#1029
FlyerTalk Evangelist
Join Date: May 2001
Posts: 10,971
The problem is until this is announced and implemented consistently, 1Ks still have to line up in Group 1 and making things more chaotic during boarding.
Sep 16, 2018, 5:53 pm
#1030
formerly wunderpit
Join Date: Dec 2009
Location: ONT-SNA-LAX
Programs: UA1K-HHDiamond
Posts: 1,342
I was half listening when the gate agent mentioned it. But September 18 stuck in my head as the official rollout. We shall see soon!
I asked her to confirm and with a smile she said “I guess if 1k’s complain enough they’ll do something about it”. It was a little snide but i don’t care!
I asked her to confirm and with a smile she said “I guess if 1k’s complain enough they’ll do something about it”. It was a little snide but i don’t care!
Sep 16, 2018, 6:02 pm
#1031
Join Date: Jul 2014
Location: TPA
Programs: UA GS; Marriott Titanium / LT Plat
Posts: 658
I was at TPA (Tampa) last Tuesday, the 11th, on UA513 to DEN and thought I was imagining things when hearing that for a flight being boarded for EWR. They didn’t do it for my flight, nor did it happen on the return in DEN on Thursday morning. I am on TPA to EWR on the 18th and will see what happens!
Sep 16, 2018, 6:12 pm
#1032
Join Date: Dec 2005
Location: Japan
Posts: 5,577
A change I like and about time as well.
Sep 16, 2018, 6:35 pm
#1033
Join Date: Nov 2013
Location: PHX, SEA
Programs: Avis President's Club, Global Entry, Hilton/Marriott Gold. No more DL/AA status.
Posts: 4,422
At least with the zone pillars, the gate lice that want to get in line early are not in anybody's way. I'm Pro-Pillar.
But on topic, that's a nice change for you 1Ks
Sep 16, 2018, 6:37 pm
#1034
Join Date: Dec 2015
Location: Seoul
Programs: None anymore
Posts: 983
Looking forward to trying this out!
Sep 16, 2018, 6:38 pm
#1035
Join Date: Apr 1999
Location: San Francisco, CA, USA
Programs: Hyatt LT Globalist, Marriot LT Titanium, UA 2.4MM, HH Gold, AS MVPG
Posts: 3,400
They should also include F/C before group 1!