Last edit by: WineCountryUA
Source: United Boarding Process
We encourage you to make yourself comfortable while you wait for your group to be called, and we’ll let you know when we’re ready for you to board. Late arriving customers in Groups 1 and 2 are welcome to continue boarding through the blue lane at any time.
* Customers who have purchased a Basic Economy ticket will be in the last boarding group, except for Premier members, Chase Cardmembers of qualifying cards and Star Alliance Gold members, who will still receive their priority boarding.
================================================== ==============================
Pre Sept 2018 process
Pre-Boarding
General boarding (Window Seats, then Middle Seats, then Aisle)
Customers who have purchased a Basic Economy ticket will be in the last boarding group, with the exception of Premier members, Chase Cardmembers of qualifying cards and Star Alliance Gold members, who will still receive their priority boarding.
Note: If you’re traveling with a companion and one of you has a higher boarding status, you both may board with the earlier group.
Note: Self Boarding Gates are being tested at the following gates...
sUA Boarding Times by Aircraft (AFA)
Previous thread: United's Current Boarding Process (with Wiki) [Revised, May 2013]
New changes (effective 18 Sept 2018)
You will see some new boarding lane signs in the gate area that will guide you through the boarding process. There will now be two lanes that are color coded : to begin, Group 1 will board through the blue lane and Group 2 will board through the green lane. The remaining Groups 3-5 will then board through the green lane when called, and Groups 1 and 2 can continue to board through the blue lane .We encourage you to make yourself comfortable while you wait for your group to be called, and we’ll let you know when we’re ready for you to board. Late arriving customers in Groups 1 and 2 are welcome to continue boarding through the blue lane at any time.
Boarding groups
Pre-boarding
- Unaccompanied minors
- Customers with disabilities
- Active members of the military
- United Global Services® members
- Families traveling with children age 2 and younger
- Premier® 1K® members
Group 1
- Premier Platinum members
- Premier Gold members
- Star Alliance™ Gold members
- Customers seated in premium cabins: United Polaris®, United First® and United Business®
Group 2
- Premier Silver members
- Star Alliance Silver members
- Customers who have purchased Premier Access® or Priority Boarding
- United℠ Explorer, Club, Presidential Plus℠ and Awards Cardmembers
Groups 3 – 5
- Economy Plus®
- United Economy®
- Basic Economy*
* Customers who have purchased a Basic Economy ticket will be in the last boarding group, except for Premier members, Chase Cardmembers of qualifying cards and Star Alliance Gold members, who will still receive their priority boarding.
Pre Sept 2018 process
Pre-Boarding
- Unaccompanied minors
- Customers with disabilities
- Uniformed members of the U.S. military
- Families traveling with children age two and younger
- United Global Services® members
- Group 1: Premier 1K, Premier Platinum, Business/Polaris Business, and First/Polaris First.
- Group 2: Premier Gold, Star Gold, Premier Silver, Star Silver, MileagePlus Presidential Plus, Club, Explorer and Awards, purchased Premier Access
General boarding (Window Seats, then Middle Seats, then Aisle)
- Group 3 - Window Seats
- Group 4 - Middle & Aisle Seats (Aisle Seats on UA Express)
- Group 5 - Basic Economy
Customers who have purchased a Basic Economy ticket will be in the last boarding group, with the exception of Premier members, Chase Cardmembers of qualifying cards and Star Alliance Gold members, who will still receive their priority boarding.
Note: If you’re traveling with a companion and one of you has a higher boarding status, you both may board with the earlier group.
Note: Self Boarding Gates are being tested at the following gates...
- IAH - Gate C25/C26 - See Post 2960, Includes YouTube video from CO777DAL
- IAH - Gate E4 - Old test from pmCO days, See Thread Here
- BOS - Self boarding gates are now back in *LIMITED* use at least at gates B25 and B26
sUA Boarding Times by Aircraft (AFA)
Previous thread: United's Current Boarding Process (with Wiki) [Revised, May 2013]
United's Current Boarding Process (with Wiki) [2016-forward]{Archive}
#2056
Moderator: Midwest, Las Vegas & Dining Buzz
Join Date: Jun 2001
Location: Chicago, Illinois
Posts: 17,976
#2057
Join Date: Mar 2011
Location: MFR
Programs: UA 1K 1.9MM, Hilton Gold, Marriott Gold
Posts: 2,885
aaaaand just boarded DEN. Called pax needing assistance then 1K! Thought I must have heard her wrong but nope. It was B83, weird small gate with no room for lanes. Just a big cluster F.
I have no idea what happened after I boarded but I could hear the arguing from the jetway. How hard is it to get this right???
Edit to add: Just got this message on flight status: You’re flight was delayed because our boarding process was delayed.
Yup, 12 minutes late because the GA couldn’t read a script
I have no idea what happened after I boarded but I could hear the arguing from the jetway. How hard is it to get this right???
Edit to add: Just got this message on flight status: You’re flight was delayed because our boarding process was delayed.
Yup, 12 minutes late because the GA couldn’t read a script
Last edited by chavala; Oct 8, 2018 at 11:20 am
#2058
Join Date: Jul 2015
Location: San Francisco
Programs: UA MM Plat, UA 1MM, Hilton Lifetime Gold, Marriott Gold, Hertz Gold, CLEAR, AS MVP Gold
Posts: 3,621
Given all the dysfunction at the gates I suggest boarding last. I know this cuts against the grain of a lot of FT'ers but with little to no carry-on, aisle seat or F, just board last. My co-worker has done it for years and I have started doing over the past several years. Hang out in UC having another cocktail and relax. I often just stroll on at last boarding call. I have had GA get a bit miffed when they see me sitting to the side, call last boarding call, and I stroll on.
#2059
FlyerTalk Evangelist
Join Date: Sep 2003
Location: Honolulu Harbor
Programs: UA 1K
Posts: 15,029
Boarding last at end of BG1 solves all that. All of the scrum is ahead of that point. BG2 knows where they are. Before BG2 you got DYKWIA 1Ks frantic to be 1st on, some "Premier Access" loons, disabled (and "disabled"), service people, GSs, parents/spawn, other (patient) 1Ks in pre-board area, 1Ks in BG1 line wondering what the heck is going on, Ma and Pa Kettles with their once-in-a-lifetime F tickets, the odd non-UA FFP business F buyer wondering why everyone gets to board ahead of him/her, Plats, Golds puffing out their new BG1 chests - let all of 'em sort it out themselves.
If I have just a backpack, yes, I'll be close to dead last.
If I have just a backpack, yes, I'll be close to dead last.
Last edited by IAH-OIL-TRASH; Oct 8, 2018 at 1:07 pm
#2061
A FlyerTalk Posting Legend
Join Date: Sep 2002
Location: LAX/TPE
Programs: United 1K, JAL Sapphire, SPG Lifetime Platinum, National Executive Elite, Hertz PC, Avis PC
Posts: 42,231
Given all the dysfunction at the gates I suggest boarding last. I know this cuts against the grain of a lot of FT'ers but with little to no carry-on, aisle seat or F, just board last. My co-worker has done it for years and I have started doing over the past several years. Hang out in UC having another cocktail and relax. I often just stroll on at last boarding call. I have had GA get a bit miffed when they see me sitting to the side, call last boarding call, and I stroll on.
I prefer to be onboard early so I can put my things away, do my disinfectant wipedown of the seat/table/area, last minute emails/messages etc. So, if only United could train their staff and contractors to do things correctly across the board, consistently, like other airlines, then perhaps we can have a predictable experience.
I do agree that premium customers should really be boarded earlier, and the correct order really is:
Wheelchairs/Unaccompanied
1. GS
2. 1K
3. Premium Cabin
4. Families
5. G1
6. G2
7. G3
8. G4
4. Basic Economy
This way, experienced, faster moving customers are on board first, seated, and out of the way before everyone else with their clutter, car seats, bags, screaming children, stinky sacks of take out, etc etc come on next
#2062
FlyerTalk Evangelist
Join Date: Sep 2003
Location: Honolulu Harbor
Programs: UA 1K
Posts: 15,029
I think UA sees the huge value in the swath of business travelers that aren't probably going to get to GS-level spending due to the nature of their work, but still can be relied onto cough up the larger chunks of the revenue UA needs. Getting those travelers to commit to UA is the goal of the 1K perks that have been trotted out. To me, E+ at booking and free food/drink in my E+ seat are very appreciated perks as are the upgrade certs (which I can use). The new boarding is sort of a "meh" to me, but to some 1Ks on some routes, it's huge. I think UA is creating a Dr. Evil and Mini-Me with GS and 1K.
#2063
Join Date: Dec 2014
Programs: UA GS ,QF Plat
Posts: 686
aaaaand just boarded DEN. Called pax needing assistance then 1K! Thought I must have heard her wrong but nope. It was B83, weird small gate with no room for lanes. Just a big cluster F.
I have no idea what happened after I boarded but I could hear the arguing from the jetway. How hard is it to get this right???
Edit to add: Just got this message on flight status: You’re flight was delayed because our boarding process was delayed.
Yup, 12 minutes late because the GA couldn’t read a script
I have no idea what happened after I boarded but I could hear the arguing from the jetway. How hard is it to get this right???
Edit to add: Just got this message on flight status: You’re flight was delayed because our boarding process was delayed.
Yup, 12 minutes late because the GA couldn’t read a script
#2064
Join Date: Feb 2008
Location: Lahaina, HI & Los Angeles, CA
Programs: UA GS
Posts: 2,403
It took awhile to get the GS pre boarding done correctly when that was implemented a couple of years ago. They finally got it right after 3 months or so.
How difficult can it be this time around to make the following changes:
1. Move GS ahead of families with children 2 and under.
2. Add 1K after families with children 2 and under.
Simple....and BTW, make sure to pause between groups.
#2065
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.997MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,859
Another way to look at it, PQDs started in 2014 @ $10K for 1Ks, and in 2019 it will be $15K --- so an increase of $1K /year -- 35 more years to GS.
Or 50% / 5 Years -- that would take 20+ years assuming GS does not move.
Neither of these considered inflation adjusting but that just make it further out.
#2066
Join Date: Feb 2002
Location: NYC: UA 1K, DL Platinum, AAirpass, Avis PC
Posts: 4,599
Delta simply does not know how to police their boarding!
Not many other big carriers in this country. So I assume AA has perfectly predictable boarding every time.
Southwest is ready and waiting.
#2067
Join Date: Feb 2003
Posts: 4,115
I guess the 211 posts here are consistent boarding policy by Delta
Delta simply does not know how to police their boarding!
Not many other big carriers in this country. So I assume AA has perfectly predictable boarding every time.
Southwest is ready and waiting.
Delta simply does not know how to police their boarding!
Not many other big carriers in this country. So I assume AA has perfectly predictable boarding every time.
Southwest is ready and waiting.
#2068
A FlyerTalk Posting Legend
Join Date: Sep 2002
Location: LAX/TPE
Programs: United 1K, JAL Sapphire, SPG Lifetime Platinum, National Executive Elite, Hertz PC, Avis PC
Posts: 42,231
I guess the 211 posts here are consistent boarding policy by Delta
Delta simply does not know how to police their boarding!
Not many other big carriers in this country. So I assume AA has perfectly predictable boarding every time.
Southwest is ready and waiting.
Delta simply does not know how to police their boarding!
Not many other big carriers in this country. So I assume AA has perfectly predictable boarding every time.
Southwest is ready and waiting.
The AA process is also consistent, properly communicated, but with a lack of enforced lanes and signs, ends up being a complete cluster-you-know-what of people in each category shoving forward in a giant wave while those caught behind flail and push their way forward just as the next category is announced and the cycle repeats. As I mentioned in a previous thread some time ago, I flew two AA widebody flights last year where as a nobody in a further down group, I had palpitations just standing there watching the elite and premium cabin people rushing forward through the other groups as if it was final boarding call for the last ship to leave earth before the meteor hits. I've never seen anything like it, and hope to never see such a thing at United. The one thing I learned from the AA experience - get to the front early, and stand your ground until your priority is called, then get ready for some combat to fend off the others lurching forward around you.
In a perfect world, everyone would remain in the gate seating area, sitting in their seats, and only stand up when they are called to board, just like it was when I traveled as a child and everyone was dressed in a jacket for gentleman and a dress for ladies and the sight of someone pushing their way through would be received with gasps of horror and revulsion. Oh well, the good 'ol days, gone but not forgotten.
I will say that most of the time, Alaska Air boarding at SEA is usually well managed without the scrum at the gate, but that is likely also a NW culture thing.
#2069
Join Date: Dec 2014
Programs: UA GS ,QF Plat
Posts: 686
WIth the future delta still @ >3x, that's a long. long way off
Another way to look at it, PQDs started in 2014 @ $10K for 1Ks, and in 2019 it will be $15K --- so an increase of $1K /year -- 35 more years to GS.
Or 50% / 5 Years -- that would take 20+ years assuming GS does not move.
Neither of these considered inflation adjusting but that just make it further out.
Another way to look at it, PQDs started in 2014 @ $10K for 1Ks, and in 2019 it will be $15K --- so an increase of $1K /year -- 35 more years to GS.
Or 50% / 5 Years -- that would take 20+ years assuming GS does not move.
Neither of these considered inflation adjusting but that just make it further out.
#2070
Join Date: Feb 2002
Location: NYC: UA 1K, DL Platinum, AAirpass, Avis PC
Posts: 4,599
In a perfect world, everyone would remain in the gate seating area, sitting in their seats, and only stand up when they are called to board, just like it was when I traveled as a child and everyone was dressed in a jacket for gentleman and a dress for ladies and the sight of someone pushing their way through would be received with gasps of horror and revulsion. Oh well, the good 'ol days, gone but not forgotten.
Rollaboard bags!! The end of civility in domestic air travel.