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Originally Posted by ok2uselane
(Post 25949301)
My reservation got stuck on only letting me see the "accept changes" screen. Every time I pressed "continue," it just refreshed back to the same page. I had to call in to resolve this. Now, I tried to purchase additional miles and it errors out! Ugh!
Originally Posted by eng3
(Post 25950703)
Just booked PHL-ORD-LAX and LAX-DEN-PHL
Applied RPU to both during booking (only one cleared) Checking my account after, it used up 5 RPUs. Anyone see this issue before? Called in, waited 30min on hold only to be told that MP is very busy but they have started working the issue so I dont need to stay on the line and can just check later. Mid-call, I saw one of my RPU's get returned but then disappear so they tried something but the only thing they managed to do was cause me to lose my seat assignments on my upgraded flights. Still waiting Also, for some reason when paying, it would not give me the option to use an ECT |
Originally Posted by cfischer
(Post 25953279)
ouch. They had some severe website issues between last night and this morning, but 5 RPUs taken is insane. The agent took his GPU but claimed that the system won't allow redeposit them. Basically he lost 2 GPU in the process. :mad::mad: |
Originally Posted by kb1992
(Post 25953617)
My colleague tried to extend 2 GPU to April.
The agent took his GPU but claimed that the system won't allow redeposit them. Basically he lost 2 GPU in the process. :mad::mad: |
Have they removed the downloadable PDF timetable from the website, can't seem to find it anymore.
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Originally Posted by swiftaw
(Post 25953935)
Have they removed the downloadable PDF timetable from the website, can't seem to find it anymore.
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Originally Posted by cfischer
(Post 25953279)
Originally Posted by ok2uselane
(Post 25949301)
My reservation got stuck on only letting me see the "accept changes" screen. Every time I pressed "continue," it just refreshed back to the same page. I had to call in to resolve this. Now, I tried to purchase additional miles and it errors out! Ugh!
Originally Posted by goalie
(Post 25918309)
Simple schedule change this morning - as in only the flight number changed but nothing else and I was not able to accept the change on-line. I tried multiple times complete with logging out and clearing cache, cookies and history but to no avail and had to call in to get it done
Why? Because the segment in question had a waitlisted upgrade and that was preventing the change being from accepted on-line :rolleyes: |
Fare rules not displaying
For the past week every time I have clicked on Fare rules while buying a ticket I get a template but with no content . Anyone else see this?
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Originally Posted by morelegroom
(Post 25954935)
For the past week every time I have clicked on Fare rules while buying a ticket I get a template but with no content . Anyone else see this?
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Screenshot it and challenge UA if it ever tries to apply rules.
RNE, without rules, I run amok! |
They give me a headache reading and trying to understand them.
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I find it very annoying if I have to change the number of travellers on the reservation page. Clicking on the default "1 adult" brings the page to the top again and I have to scroll down to the box to change the number and click twice to make that stick. Waste of time.
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I'm having two sets of problems with the award search:
1) Often, after selecting the first leg, the page will act like its going to load the second leg options, but then load nothing. it just ends there. 2) Every award I've selected today (on ET or SA) tells me that due to rapidly changing availability, every one of my legs (nearly) is no longer available. I called in - agent said they were most certainly available. What gives? |
Cannot book anything! Tried every browser known to Man—and Martian!
We are unable to process your request. Please see the message below for details. We’re sorry, but united.com was unable to complete your request. Please try later or contact united.com Support in the U.S. and Canada at 1-888-491-6573; the U.K., phone 0800 028 5003; elsewhere use the local phone number. |
Originally Posted by RNE
(Post 25955987)
Cannot book anything! Tried every browser known to Man—and Martian!
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I found a bug today when trying to book a same day, multi city trip.
Trying to book SLC-DEN-ORD same day. SLC-DEN early morning then DEN-ORD evening (same day). The website keeps trying to force me into a through fare as if I'm connecting when all I want is to book two separate legs. I know I could book two distinct one way tickets, but that defeats the purpose of multi city. Would be nice for the website to provide the flexibility to provide fares as a connection (under 4 hours) or as two distinct flights (outside of 4 hours). |
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