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-   -   Functionality issues/questions with "New" (Fall 2015) United.com (https://www.flyertalk.com/forum/united-airlines-mileageplus/1758131-functionality-issues-questions-new-fall-2015-united-com.html)

Michilander Apr 4, 2016 8:31 am

Can't do round trip?
 
For the past week or so the website has erred out on me any time I try to do a round trip. Been having to look at everything as a one way. Anyone else having this problem?

IADFlyer123 Apr 4, 2016 8:47 am


Originally Posted by Michilander (Post 26433974)
For the past week or so the website has erred out on me any time I try to do a round trip. Been having to look at everything as a one way. Anyone else having this problem?

Yes. I am having problems even loading up the reservations page. It gives me an error and doesnt load up. Refreshing fixes it, but it pops up again along the line.

Michilander Apr 4, 2016 9:34 am


Originally Posted by IADFlyer123 (Post 26434060)
Yes. I am having problems even loading up the reservations page. It gives me an error and doesnt load up. Refreshing fixes it, but it pops up again along the line.

Yeah, same here. I'd really be upset about this, if it weren't for the fact that everything I might be interested in booking right now is pricing out very high.

Beginning to wonder, by the way, if we are ever going to get a summer time business sale this year.

LIH Apr 4, 2016 10:49 am


Originally Posted by Michilander (Post 26433974)
For the past week or so the website has erred out on me any time I try to do a round trip. Been having to look at everything as a one way. Anyone else having this problem?

+1

Not sure how long this has been going on but it's happening to me all weekend and this morning.

goalie Apr 4, 2016 2:04 pm


Originally Posted by LIH (Post 26434741)

Originally Posted by Michilander (Post 26433974)
For the past week or so the website has erred out on me any time I try to do a round trip.

+1

Not sure how long this has been going on but it's happening to me all weekend and this morning.

Fwiw, since the booking a round trip page errors out :rolleyes:, I have found that starting the process as if I was booking a one way ticket and then changing the option to round trip once the one way page appears works for me

Michilander Apr 4, 2016 5:09 pm


Originally Posted by goalie (Post 26435917)
Fwiw, since the booking a round trip page errors out :rolleyes:, I have found that starting the process as if I was booking a one way ticket and then changing the option to round trip once the one way page appears works for me

I've actually tried that, only to have it err out on me after I select the outbound flight. Never get to see the inbound flights.

krazykanuck Apr 4, 2016 7:08 pm


Error

We’re sorry, but united.com was unable to complete your request.
Please try again later or contact Web Support in the U.S. and Canada at 1-888-491-6573, in the U.K. at 0800 028 5003 or elsewhere at the local phone number.
This is all I seem to be getting tonight. It errors out after I select the first flight. I wound up giving up and using the app, which happens to work perfectly.

goalie Apr 4, 2016 7:29 pm


Originally Posted by Michilander (Post 26436937)
I've actually tried that, only to have it err out on me after I select the outbound flight. Never get to see the inbound flights.

:(

Are you trying from the home page reservation box or from the "make a reservation" link?

Michilander Apr 4, 2016 8:15 pm


Originally Posted by goalie (Post 26437427)
:(

Are you trying from the home page reservation box or from the "make a reservation" link?

Been trying from the link near the top of the page on the My Account screen. Guess I should try from the home page. You been having more luck from there?

goalie Apr 4, 2016 8:21 pm


Originally Posted by Michilander (Post 26437590)
Been trying from the link near the top of the page on the My Account screen. Guess I should try from the home page. You been having more luck from there?

Slightly better than the reservation link option

krazykanuck Apr 4, 2016 8:34 pm

I've been having the same issue all night. Gave up and grabbed my Android. I was able to search for flights with the app, but then it errored out when it made me sign into my MP account. Cast that aside and grabbed my iPad. Started from square one again, and was able to successfully search, login, and book my flight.

Near insanity, requiring 3 devices and 3 different operating systems to book a simple domestic flight. :rolleyes:

djmp Apr 4, 2016 8:54 pm

Can't make any bookings tonight...
 
Error

We’re sorry, but united.com was unable to complete your request. Please try later or contact united.com Support in the U.S. and Canada at 1-888-491-6573; the U.K., phone 0800 028 5003; elsewhere use the local phone number.

Michilander Apr 4, 2016 10:01 pm


Originally Posted by goalie (Post 26437605)
Slightly better than the reservation link option

Tried the home page, same result. Got the error message right after selecting the outbound flight.


Originally Posted by krazykanuck (Post 26437641)
I've been having the same issue all night. Gave up and grabbed my Android. I was able to search for flights with the app, but then it errored out when it made me sign into my MP account. Cast that aside and grabbed my iPad. Started from square one again, and was able to successfully search, login, and book my flight.

Near insanity, requiring 3 devices and 3 different operating systems to book a simple domestic flight. :rolleyes:

Have to wonder if the phone lines are jammed these days. I have just been checking fares for some possible trips, but if I were ready to book under these circumstances I would call and dare them to ask me for $25.

kb1992 Apr 4, 2016 10:36 pm


Originally Posted by Michilander (Post 26436937)
I've actually tried that, only to have it err out on me after I select the outbound flight. Never get to see the inbound flights.

It seems that UA doesn't want us to buy tickets online???

How much revenue is lost because of their IT incompetence?

This is getting worse, and absurd. :td::td::td:

CEO Oscar needs to know this.

kb1992 Apr 4, 2016 10:48 pm


Originally Posted by djmp (Post 26437714)
Error

We’re sorry, but united.com was unable to complete your request. Please try later or contact united.com Support in the U.S. and Canada at 1-888-491-6573; the U.K., phone 0800 028 5003; elsewhere use the local phone number.


This is utterly unbelievable. The new website is useless, and a piece of total junk.

UA IT incompetence has reached an all time high. :td::td::td:

Wonder how much revenue is lost.

Oscar, CEO needs to know this.


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