Apr 9, 2015, 10:10 am
Last edit by: WineCountryUA
Posted 14 March 2015
NOTE: The overwhelming consensus is that preflight PQD/PQM/RDM information on an itinerary is frequently wrong for inexplicable reasons, but it being wrong on the itinerary has no bearing on whether correct PQD/PQM/RDM will post to your MP account after flying a segment. So don't worry if things look wrong pre-flight; it is only necessary to contact MP if post-flight posting is incorrect.
Archive thread: Incorrect/Ineligible projected earning information showing on my itinerary {Archive}
Hi everyone,
Thank you all for your comments regarding our display of MileagePlus earning information.
We are aware that there are some rare instances, where international surcharge is being excluding from the display of award miles and PQD when viewing your upcoming reservation on United.com. We expect to have the earnings display corrected shortly. Please rest assured that the final earnings reflected in your Account summary once you have flown will include the surcharge.
-UA Insider
Thank you all for your comments regarding our display of MileagePlus earning information.
We are aware that there are some rare instances, where international surcharge is being excluding from the display of award miles and PQD when viewing your upcoming reservation on United.com. We expect to have the earnings display corrected shortly. Please rest assured that the final earnings reflected in your Account summary once you have flown will include the surcharge.
-UA Insider
Archive thread: Incorrect/Ineligible projected earning information showing on my itinerary {Archive}
Incorrect / Ineligible projected earning information showing on my itinerary
Jan 11, 2023, 10:35 am
#106
Join Date: May 2012
Location: ORF, RIC
Programs: UA LT 1K, 3 MM; Marriott Titanium; IHG Platinum
Posts: 6,958
Wondering if anyone has had this issue:
016 ticket on Swiss (outbound UA codeshare, return is LX code). Points from outbound posted with PQPs and mileage earnings calculated on fare that is ~$1k lower than base fare (ignoring fuel charge which I think is also supposed to earn PQP). Two questions:
+ is there anything wonky with earning on Swiss that I should be aware of?
+ should I call in immediately or best to wait until completed round trip in 10 days?
016 ticket on Swiss (outbound UA codeshare, return is LX code). Points from outbound posted with PQPs and mileage earnings calculated on fare that is ~$1k lower than base fare (ignoring fuel charge which I think is also supposed to earn PQP). Two questions:
+ is there anything wonky with earning on Swiss that I should be aware of?
+ should I call in immediately or best to wait until completed round trip in 10 days?
Jan 18, 2023, 7:07 pm
#107
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 32,064
Wondering if anyone has had this issue:
016 ticket on Swiss (outbound UA codeshare, return is LX code). Points from outbound posted with PQPs and mileage earnings calculated on fare that is ~$1k lower than base fare (ignoring fuel charge which I think is also supposed to earn PQP). Two questions:
+ is there anything wonky with earning on Swiss that I should be aware of?
+ should I call in immediately or best to wait until completed round trip in 10 days?
016 ticket on Swiss (outbound UA codeshare, return is LX code). Points from outbound posted with PQPs and mileage earnings calculated on fare that is ~$1k lower than base fare (ignoring fuel charge which I think is also supposed to earn PQP). Two questions:
+ is there anything wonky with earning on Swiss that I should be aware of?
+ should I call in immediately or best to wait until completed round trip in 10 days?
Jan 24, 2023, 10:05 am
#108
Moderator, Omni, Omni/PR, Omni/Games, FlyerTalk Posting Legend
Join Date: Oct 2004
Location: Between DCA and IAD
Programs: UA 1K MM; Hilton Diamond
Posts: 67,139
I had an all-UA itin which posted almost $2k less PQP than it should have. Guess I'll give it a few days and then contact the MP Service Center.
Probably the irrops messed things up; we got stuck in ORD overnight after a 4 hour MX (combo of things, but over 1.5h was an inop lav on a 787, for the IAD-ORD segment... really?!) caused a misconnect. But even before that, the first segment (IAD-ORD) booked in R posted a whopping 42 PQP, which seemed wrong.
ETA: My wife's award ticket earned the same PQP as my revenue ticket, which really pushes me toward the Polaris agent's irrops handling is what ultimately messed things up. Not that I'm complaining that she relatively-quickly fixed the irrops issue and also issued hotel and meal vouchers, etc., but am pointing to that as the cause. Because I don't see her saver award (J outbound, Y return) having the same earnings under the new program as my revenue ticket (Premium Y outbound, Y return, upgraded outbound to J).
Probably the irrops messed things up; we got stuck in ORD overnight after a 4 hour MX (combo of things, but over 1.5h was an inop lav on a 787, for the IAD-ORD segment... really?!) caused a misconnect. But even before that, the first segment (IAD-ORD) booked in R posted a whopping 42 PQP, which seemed wrong.
ETA: My wife's award ticket earned the same PQP as my revenue ticket, which really pushes me toward the Polaris agent's irrops handling is what ultimately messed things up. Not that I'm complaining that she relatively-quickly fixed the irrops issue and also issued hotel and meal vouchers, etc., but am pointing to that as the cause. Because I don't see her saver award (J outbound, Y return) having the same earnings under the new program as my revenue ticket (Premium Y outbound, Y return, upgraded outbound to J).
Last edited by exerda; Jan 24, 2023 at 5:06 pm
Mar 2, 2023, 11:44 am
#109
Join Date: May 2008
Location: NYC
Programs: DL PM; UA 1K; AA 1MM
Posts: 4,518
I've had accrual errors in my itineraries before when partners were involved, but this is a new one to me: Fully domestic all UA itinerary that I had a chat agent revise due to weather waivers. Now the website shows '0 miles for this trip' and the e-mail receipt doesn't even mention accruals.
Nothing to do but wait and hope it posts correctly and then connect MP afterwards if it doesn't post?
Nothing to do but wait and hope it posts correctly and then connect MP afterwards if it doesn't post?
Mar 2, 2023, 12:55 pm
#110
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,857
I've had accrual errors in my itineraries before when partners were involved, but this is a new one to me: Fully domestic all UA itinerary that I had a chat agent revise due to weather waivers. Now the website shows '0 miles for this trip' and the e-mail receipt doesn't even mention accruals. ...
Mar 3, 2023, 6:58 pm
#112
A FlyerTalk Posting Legend
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.035MM; Bonvoy Au-197; PCC Elite+; CCC Elite+; MSC C-12; CWC Au-197; WoH Dis
Posts: 52,140
Mar 3, 2023, 7:19 pm
#113
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,857
If this is a paid UA operated itinerary, you will earn miles. And generally true for most partner flights. However, for a variety of reason, the website may should 0 miles. Many times this will correct itself. Most times it will post correctly and in the rare case you may need to call to correct.
Mar 3, 2023, 8:22 pm
#114
Join Date: Dec 2018
Programs: Mileage Plus, TrueBlue, SkyMiles, HH SM, Amtrak Guest Rewards
Posts: 191
If this is a paid UA operated itinerary, you will earn miles. And generally true for most partner flights. However, for a variety of reason, the website may should 0 miles. Many times this will correct itself. Most times it will post correctly and in the rare case you may need to call to correct.
(didn't know there was a devoted thread to this...)
Mar 24, 2023, 2:13 pm
#115
Join Date: Apr 2012
Location: IAD
Programs: UA 1K & 2MM, MR Titanium
Posts: 459
Domestic one-way itinerary, first time in years that the actual PQP and total miles earned were far below (55%) the amount shown in the reservation, which correctly reflected the ticket price net of taxes and fees. Only changes to the reservation was a need to rebook once due to a cancelled flight, but accruals in reservation didn't change because ticket price stayed the same. Will contact MP Service Center, but wondering what could have caused this.
Mar 24, 2023, 3:46 pm
#116
Moderator, Omni, Omni/PR, Omni/Games, FlyerTalk Posting Legend
Join Date: Oct 2004
Location: Between DCA and IAD
Programs: UA 1K MM; Hilton Diamond
Posts: 67,139
Domestic one-way itinerary, first time in years that the actual PQP and total miles earned were far below (55%) the amount shown in the reservation, which correctly reflected the ticket price net of taxes and fees. Only changes to the reservation was a need to rebook once due to a cancelled flight, but accruals in reservation didn't change because ticket price stayed the same. Will contact MP Service Center, but wondering what could have caused this.
Mar 24, 2023, 4:57 pm
#117
Join Date: Apr 2012
Location: IAD
Programs: UA 1K & 2MM, MR Titanium
Posts: 459
Thanks very much for sharing your experience. That makes sense to me, and should be easy to correct by contacting UA.
Mar 24, 2023, 6:09 pm
#118
Join Date: Oct 2001
Location: San Antonio, USA
Programs: UA 1K, HHonors Diamond
Posts: 596
My next trip shows 0 miles earned online. The emailed receipt shows the correct mileage and the twitter team confirmed. We shall see. I have t had this happen before.
Mar 25, 2023, 7:11 am
#119
Moderator, Omni, Omni/PR, Omni/Games, FlyerTalk Posting Legend
Join Date: Oct 2004
Location: Between DCA and IAD
Programs: UA 1K MM; Hilton Diamond
Posts: 67,139
Indeed; I've typically given it 48 hours, then written in. The correct miles typically post (as an adjustment, with a separate line item) within another 48 hours. You could also call the Mileage Plus service desk; I'd still give it 48 hours from the original flight posting just so they don't push back with "give it some time."
Mar 25, 2023, 8:45 am
#120
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 32,064
. Many post correctly, but you have to check! This year 90% of my flights are crediting incorrectly ... I am considering sending this to the US DOT for review ...