Apr 9, 2015, 10:10 am
Last edit by: WineCountryUA
Posted 14 March 2015
NOTE: The overwhelming consensus is that preflight PQD/PQM/RDM information on an itinerary is frequently wrong for inexplicable reasons, but it being wrong on the itinerary has no bearing on whether correct PQD/PQM/RDM will post to your MP account after flying a segment. So don't worry if things look wrong pre-flight; it is only necessary to contact MP if post-flight posting is incorrect.
Archive thread: Incorrect/Ineligible projected earning information showing on my itinerary {Archive}
Hi everyone,
Thank you all for your comments regarding our display of MileagePlus earning information.
We are aware that there are some rare instances, where international surcharge is being excluding from the display of award miles and PQD when viewing your upcoming reservation on United.com. We expect to have the earnings display corrected shortly. Please rest assured that the final earnings reflected in your Account summary once you have flown will include the surcharge.
-UA Insider
Thank you all for your comments regarding our display of MileagePlus earning information.
We are aware that there are some rare instances, where international surcharge is being excluding from the display of award miles and PQD when viewing your upcoming reservation on United.com. We expect to have the earnings display corrected shortly. Please rest assured that the final earnings reflected in your Account summary once you have flown will include the surcharge.
-UA Insider
Archive thread: Incorrect/Ineligible projected earning information showing on my itinerary {Archive}
Incorrect / Ineligible projected earning information showing on my itinerary
May 27, 2023, 9:22 pm
#151
FlyerTalk Evangelist
Join Date: Aug 2015
Posts: 11,469
Aww, too bad. Thanks for the clarification.
The connection isn't awful – it's 1h10m on the ground at FRA. Another option had about a 4 hour layover. However the excursionist perk isn't free– it may be 0 miles, but the taxes were about $94. To book the same LCY-FRA-BER on LH in cash is $211. BA nonstop is about the same, and Sleazyjet with a carry-on bag add-on is only about $15 less.
So what do I value? Saving $100? Earning PQF? Or flying nonstop?
The connection isn't awful – it's 1h10m on the ground at FRA. Another option had about a 4 hour layover. However the excursionist perk isn't free– it may be 0 miles, but the taxes were about $94. To book the same LCY-FRA-BER on LH in cash is $211. BA nonstop is about the same, and Sleazyjet with a carry-on bag add-on is only about $15 less.
So what do I value? Saving $100? Earning PQF? Or flying nonstop?
edit: in case it's a consideration for you, you'll need to go through passport control during the layover. I haven't had any terrible experiences with exactly that circumstance (LCY-FRA-Schengen), but it's worth contemplating.
May 28, 2023, 12:26 pm
#152
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 32,074
No need for white knuckles. You will earn at least 967 PQP for that trip (often one or two extra). It'll credit correctly, or it won't. But if it doesn't, you only need to write to MPSC, and it will be revised appropriately.
Award segments on non-UA metal don't earn any credit. It should be 0 PQP and 0 PQP for the LCY-FRA-BER flights.
Is the connection time really terrible? I would do a stop in FRA for the price of free.
edit: somehow I'm very slow to post! 😴
Award segments on non-UA metal don't earn any credit. It should be 0 PQP and 0 PQP for the LCY-FRA-BER flights.
Is the connection time really terrible? I would do a stop in FRA for the price of free.
edit: somehow I'm very slow to post! 😴
May 29, 2023, 11:28 am
#153
Join Date: Jan 2013
Location: Central America
Programs: IHG, UA, Lifemiles, Connect Miles
Posts: 1
I'm seeing something odd with a recent booking on United done through our work travel portal, and I'm trying to figure out what to do... Looking in the mobile app, it says "Some segments are not eligible for earning miles", but gives me no further information. I called the 1K help desk M+ support, and they tell me it's just a glitch, and their system shows 966 PQM. I'm trying to figure out whether to trust them or not. I've never seen this sort of glitch, but nearly all of my flying is in the lower 48. I expected the AC segment to introduce an oddity, but this is more than that.
Hope this helps.
May 29, 2023, 12:09 pm
#154
FlyerTalk Evangelist
Join Date: Aug 2015
Posts: 11,469
Yes, 0 for PQP, but if the excursionist segment(s) were UA operated, I would expect it/them to earn 1 PQF each. In practice, most excursionist segments won't be UA operated, though.
Jun 2, 2023, 9:50 am
#155
Join Date: Jun 2017
Location: SEA/NYC/IAD
Programs: UA 1K, Marriott Titanium, Hyatt Explorist
Posts: 1,931
Has anyone had issues with OTA tickets (Capital One Travel in this case) showing ineligible earnings recently? I've got a W fare where the UA website/app claim 0 miles earned.
Jun 2, 2023, 1:46 pm
#156
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.997MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,859
It has happened in the past to all sort of tickets from all sorts of purchase paths and as related in this thread, usually posts fine. And easy to corrected if does not.
Jun 3, 2023, 2:30 am
#157
Join Date: Jul 2007
Location: San Francisco/Sydney
Programs: UA 1K/MM, Hilton Diamond, Marriott Something, IHG Gold, Hertz PC, Avis PC
Posts: 8,162
Flying BKK-NRT-SFO next weekend. First flight UA codeshare on NH metal, second flight UA. Booked on united.com. Receipt and website both show 0 PQP/PQF for the first leg, and about 2/3rds what the total should be for the second flight (ie, 2nd flight is likely correct). I'm sure it'll post correctly, but still annoying this still isn't working 
Jun 3, 2023, 12:59 pm
#158
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.997MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,859
Flying BKK-NRT-SFO next weekend. First flight UA codeshare on NH metal, second flight UA. Booked on united.com. Receipt and website both show 0 PQP/PQF for the first leg, and about 2/3rds what the total should be for the second flight (ie, 2nd flight is likely correct). I'm sure it'll post correctly, but still annoying this still isn't working
Jun 4, 2023, 6:18 pm
#159
Join Date: Jul 2007
Location: San Francisco/Sydney
Programs: UA 1K/MM, Hilton Diamond, Marriott Something, IHG Gold, Hertz PC, Avis PC
Posts: 8,162
There's also a "Equivalent Airfare" of 496.00. Presumably the amount above is in Thai Baht, whilst the equivalent amount and the surcharge are in USD, but there's nothing to actually make that clear. So yes, if I know to pick and choose (just) those 2 numbers (out of the 13 items listed - none with currencies!) then sure, I can guess the total. If I'd paid with one of my Australian credit cards, I'm guessing at least some of the numbers would have been AUD which would have made it even more complex.
But yes, your point is correct - the total PQP is relatively easy to work out. Which does not explain why UA gets it so wrong and explicitly lists the total as 410. These are UA-numbers flights (one of them a NH metal, but that should be irrelevant), on a 016 ticket. It's about the 2nd most simple case for them to handle (after all UA metal on 016), and they screw it up.
Jun 5, 2023, 9:13 pm
#160
Join Date: Sep 2009
Posts: 26
PE ticket issued by United and operated by LH shows 0 miles accrual
I just purchased a ticket in premium economy SFO-MUC-PRG (roundrip). SFO-MUC, MUC-PRG and PRG-MUC legs are operated by LH. The ticket has been issued by united (starts with 016), but the SFO-MUC leg shows 0 miles and PQP/PQF accrual. All other legs are showing expected mileage. I find this highly disappointing - spent over 2500 on that ticket. The booking class is R, but the ticket is starting with 016, so it should earn miles according to united: https://www.united.com/ual/en/us/fly...lufthansa.html. I tried support, but so far they were not able to help. Anyone has similar experience?
Jun 5, 2023, 10:13 pm
#163
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.997MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,859
Jun 5, 2023, 10:41 pm
#164
Join Date: Jan 2005
Programs: SQ, QF, UA, CO, DL
Posts: 2,888
Why would the excursionist segment be O PQP if operated by a Star carrier and issued on 016 stock? I am surprised that their IT systems can pick up a "free" segment like that with all the other issues they have granting PQP on award tickets.
Jun 5, 2023, 11:46 pm
#165
Join Date: May 2017
Posts: 2,281
Because the fare construction for the excursionist segment pends a designator of 0 (miles) onto the fare basis for that line-of-flight, so it's actually extremely easy for it to identify. And even if it wasn't an excursionist segment, it would be 0 PQP/PQF if operated by a star carrier, because you don't earn PQP/PQFs on star alliance carriers on award tickets. PQP/PQFs only earn on awards that are UA operated.