Apr 9, 2015, 10:10 am
Last edit by: WineCountryUA
Posted 14 March 2015
NOTE: The overwhelming consensus is that preflight PQD/PQM/RDM information on an itinerary is frequently wrong for inexplicable reasons, but it being wrong on the itinerary has no bearing on whether correct PQD/PQM/RDM will post to your MP account after flying a segment. So don't worry if things look wrong pre-flight; it is only necessary to contact MP if post-flight posting is incorrect.
Archive thread: Incorrect/Ineligible projected earning information showing on my itinerary {Archive}
Hi everyone,
Thank you all for your comments regarding our display of MileagePlus earning information.
We are aware that there are some rare instances, where international surcharge is being excluding from the display of award miles and PQD when viewing your upcoming reservation on United.com. We expect to have the earnings display corrected shortly. Please rest assured that the final earnings reflected in your Account summary once you have flown will include the surcharge.
-UA Insider
Thank you all for your comments regarding our display of MileagePlus earning information.
We are aware that there are some rare instances, where international surcharge is being excluding from the display of award miles and PQD when viewing your upcoming reservation on United.com. We expect to have the earnings display corrected shortly. Please rest assured that the final earnings reflected in your Account summary once you have flown will include the surcharge.
-UA Insider
Archive thread: Incorrect/Ineligible projected earning information showing on my itinerary {Archive}
Incorrect / Ineligible projected earning information showing on my itinerary
Apr 8, 2023, 5:17 pm
#136
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,857
If the Jazz flights are mileage earning (Comfort, Flex, Standard, & BE), you will earn fare base PQPs when booked on UA ticket, regardless of what the reservation system says
Apr 23, 2023, 7:52 am
#137
Join Date: Apr 2023
Programs: UA
Posts: 10
I have an award itinerary (booked in MP) that I've changed a few times - most recent change was this AM. 2 legs on UA metal. PQPs were showing before this most recent change, but now I'm seeing "2 PQF | -- PQP"
Will this correct itself?
Will this correct itself?
Apr 23, 2023, 9:56 am
#138
Join Date: Dec 2022
Programs: UA1K
Posts: 464
Yes. If it doesn’t, reach out to United and they will be able to fix it for you.
May 9, 2023, 12:09 pm
#139
Join Date: Oct 2022
Location: NYC/SEA
Programs: UA GS
Posts: 84
Doesn't exactly apply to this thread but couldn't find the relevant one.
I have a flight booked for tomorrow EWR-PTY-GYE that I booked via UA and is 016 ticket stock. I then called 1K to convert the CM flight to a CM flight number so I could apply PP to upgrade.
Upgrade clears but there was a huge issue with synching the tickets that took 3 hours of phone calls to fix. Now the only issue is that when I look at the accruals section for my trip it is saying 0 PQP and 0 PQF as "1 or all of my segments are ineligible for PQF and PQP." This shouldn't be the case given ticket classes are PZ, Z, J, and D for outbound and return legs. Is the system just not updating and it will all post as normal once I land or is this a real SNAFU? Please help lol
I have a flight booked for tomorrow EWR-PTY-GYE that I booked via UA and is 016 ticket stock. I then called 1K to convert the CM flight to a CM flight number so I could apply PP to upgrade.
Upgrade clears but there was a huge issue with synching the tickets that took 3 hours of phone calls to fix. Now the only issue is that when I look at the accruals section for my trip it is saying 0 PQP and 0 PQF as "1 or all of my segments are ineligible for PQF and PQP." This shouldn't be the case given ticket classes are PZ, Z, J, and D for outbound and return legs. Is the system just not updating and it will all post as normal once I land or is this a real SNAFU? Please help lol
May 9, 2023, 12:14 pm
#140
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,413
Doesn't exactly apply to this thread but couldn't find the relevant one.
I have a flight booked for tomorrow EWR-PTY-GYE that I booked via UA and is 016 ticket stock. I then called 1K to convert the CM flight to a CM flight number so I could apply PP to upgrade.
Upgrade clears but there was a huge issue with synching the tickets that took 3 hours of phone calls to fix. Now the only issue is that when I look at the accruals section for my trip it is saying 0 PQP and 0 PQF as "1 or all of my segments are ineligible for PQF and PQP." This shouldn't be the case given ticket classes are PZ, Z, J, and D for outbound and return legs. Is the system just not updating and it will all post as normal once I land or is this a real SNAFU? Please help lol
I have a flight booked for tomorrow EWR-PTY-GYE that I booked via UA and is 016 ticket stock. I then called 1K to convert the CM flight to a CM flight number so I could apply PP to upgrade.
Upgrade clears but there was a huge issue with synching the tickets that took 3 hours of phone calls to fix. Now the only issue is that when I look at the accruals section for my trip it is saying 0 PQP and 0 PQF as "1 or all of my segments are ineligible for PQF and PQP." This shouldn't be the case given ticket classes are PZ, Z, J, and D for outbound and return legs. Is the system just not updating and it will all post as normal once I land or is this a real SNAFU? Please help lol
Incorrect / Ineligible projected earning information showing on my itinerary
May 9, 2023, 12:17 pm
#141
FlyerTalk Evangelist
Join Date: Aug 2017
Programs: AS 75K, DL Silver, UA Platinum, Hilton Gold, Hyatt Discoverist, Marriott Platinum + LT Gold
Posts: 10,515
Doesn't exactly apply to this thread but couldn't find the relevant one.
I have a flight booked for tomorrow EWR-PTY-GYE that I booked via UA and is 016 ticket stock. I then called 1K to convert the CM flight to a CM flight number so I could apply PP to upgrade.
Upgrade clears but there was a huge issue with synching the tickets that took 3 hours of phone calls to fix. Now the only issue is that when I look at the accruals section for my trip it is saying 0 PQP and 0 PQF as "1 or all of my segments are ineligible for PQF and PQP." This shouldn't be the case given ticket classes are PZ, Z, J, and D for outbound and return legs. Is the system just not updating and it will all post as normal once I land or is this a real SNAFU? Please help lol
I have a flight booked for tomorrow EWR-PTY-GYE that I booked via UA and is 016 ticket stock. I then called 1K to convert the CM flight to a CM flight number so I could apply PP to upgrade.
Upgrade clears but there was a huge issue with synching the tickets that took 3 hours of phone calls to fix. Now the only issue is that when I look at the accruals section for my trip it is saying 0 PQP and 0 PQF as "1 or all of my segments are ineligible for PQF and PQP." This shouldn't be the case given ticket classes are PZ, Z, J, and D for outbound and return legs. Is the system just not updating and it will all post as normal once I land or is this a real SNAFU? Please help lol
This is a UA (016) ticket, so the PQP would be based on the fare you paid.
May 27, 2023, 7:02 am
#143
Join Date: Dec 2015
Location: SFO
Programs: UA 1MM, 1K, HHonors Gold
Posts: 23
United booking earning no miles?
I'm seeing something odd with a recent booking on United done through our work travel portal, and I'm trying to figure out what to do. The trip is:
UA 2230 SFO-ORD (U)
UA 4388/AC 3579 ORD-YOW (V)
UA 3547 YOW-EWR (L)
UA 2046 EWR-SFO (V)
Normally I do seat selection outside of the work portal, as they don't understand my ability to upgrade to E+ at no cost, and for the first 30 minutes or so after booking, United seemed to have forgotten it, as it was trying to charge me for selecting seats in E+ for about 30 minutes, but that straightened itself out.
The eticket receipt puts the fare portion of the trip at 966.74, but when I look at the earning for the trip in the United portal, it says "0 miles earned for this trip". Looking in the mobile app, it says "Some segments are not eligible for earning miles", but gives me no further information. I called the 1K help desk M+ support, and they tell me it's just a glitch, and their system shows 966 PQM. I'm trying to figure out whether to trust them or not. I've never seen this sort of glitch, but nearly all of my flying is in the lower 48. I expected the AC segment to introduce an oddity, but this is more than that.
UA 2230 SFO-ORD (U)
UA 4388/AC 3579 ORD-YOW (V)
UA 3547 YOW-EWR (L)
UA 2046 EWR-SFO (V)
Normally I do seat selection outside of the work portal, as they don't understand my ability to upgrade to E+ at no cost, and for the first 30 minutes or so after booking, United seemed to have forgotten it, as it was trying to charge me for selecting seats in E+ for about 30 minutes, but that straightened itself out.
The eticket receipt puts the fare portion of the trip at 966.74, but when I look at the earning for the trip in the United portal, it says "0 miles earned for this trip". Looking in the mobile app, it says "Some segments are not eligible for earning miles", but gives me no further information. I called the 1K help desk M+ support, and they tell me it's just a glitch, and their system shows 966 PQM. I'm trying to figure out whether to trust them or not. I've never seen this sort of glitch, but nearly all of my flying is in the lower 48. I expected the AC segment to introduce an oddity, but this is more than that.
Last edited by WineCountryUA; May 27, 2023 at 11:29 am Reason: moved to subject thread
May 27, 2023, 7:24 am
#144
Join Date: May 2017
Posts: 2,280
It will credit fine,
In my experience, the projected earnings are based on the fare construction line on the ticket and if it's not formatted perfectly the system can't display the projected amount.
In my experience, the projected earnings are based on the fare construction line on the ticket and if it's not formatted perfectly the system can't display the projected amount.
Last edited by WineCountryUA; May 27, 2023 at 11:28 am Reason: cleanup post merge, thanks for the link
May 27, 2023, 8:31 am
#145
FlyerTalk Evangelist
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 14,891
I'm seeing something odd with a recent booking on United done through our work travel portal, and I'm trying to figure out what to do. The trip is:
UA 2230 SFO-ORD (U)
UA 4388/AC 3579 ORD-YOW (V)
UA 3547 YOW-EWR (L)
UA 2046 EWR-SFO (V)
Normally I do seat selection outside of the work portal, as they don't understand my ability to upgrade to E+ at no cost, and for the first 30 minutes or so after booking, United seemed to have forgotten it, as it was trying to charge me for selecting seats in E+ for about 30 minutes, but that straightened itself out.
The eticket receipt puts the fare portion of the trip at 966.74, but when I look at the earning for the trip in the United portal, it says "0 miles earned for this trip". Looking in the mobile app, it says "Some segments are not eligible for earning miles", but gives me no further information. I called the 1K help desk M+ support, and they tell me it's just a glitch, and their system shows 966 PQM. I'm trying to figure out whether to trust them or not. I've never seen this sort of glitch, but nearly all of my flying is in the lower 48. I expected the AC segment to introduce an oddity, but this is more than that.
UA 2230 SFO-ORD (U)
UA 4388/AC 3579 ORD-YOW (V)
UA 3547 YOW-EWR (L)
UA 2046 EWR-SFO (V)
Normally I do seat selection outside of the work portal, as they don't understand my ability to upgrade to E+ at no cost, and for the first 30 minutes or so after booking, United seemed to have forgotten it, as it was trying to charge me for selecting seats in E+ for about 30 minutes, but that straightened itself out.
The eticket receipt puts the fare portion of the trip at 966.74, but when I look at the earning for the trip in the United portal, it says "0 miles earned for this trip". Looking in the mobile app, it says "Some segments are not eligible for earning miles", but gives me no further information. I called the 1K help desk M+ support, and they tell me it's just a glitch, and their system shows 966 PQM. I'm trying to figure out whether to trust them or not. I've never seen this sort of glitch, but nearly all of my flying is in the lower 48. I expected the AC segment to introduce an oddity, but this is more than that.
as to the partner flights, again, never been actually credited improperly, though have seen sometimes when the per segment lines have been incorrect, but the overall amount is correct (ie, 2 segment partner itinerary where leg one says earns 200 miles, leg two says 800, and then it credits the 1000 miles total but leg one earns 400 and leg two earns 600).
All this to say: agent was correct - it’ll credit properly.
May 27, 2023, 2:09 pm
#146
Join Date: Dec 2015
Location: SFO
Programs: UA 1MM, 1K, HHonors Gold
Posts: 23
Thanks for the responses, and merging the threads. I'm sorry I didn't find this one initially. Guess I'll white-knuckle it, and fix it afterwards if there is an issue with accruals. With the higher 1K requirements this year, I'm loathe to miss out on any PQP.
May 27, 2023, 8:00 pm
#147
Join Date: Jun 2008
Location: SFO
Programs: UA Platinum, AF, Chase, Hyatt Explorist
Posts: 1,090
Hi, I have a question that I think I know the answer to, but I just want to double check.
I booked an award ticket with an excursionist perk. The legs are as follows:
SFO-LHR (on UA)
LCY-FRA-BER (on LH)
BER-IAD-SFO (on UA)
Obviously I will earn 3 PQF for the UA segments. What about LH? Website shows 1 PQF and 0 PQP, but I would think I would earn 2 PQF for that portion. It's two separate flights with two different flight numbers. I'm guessing this is simply a case of united.com not showing earning information correctly.
The excursionist perk portion seemed like a great way to pick up some extra PQF now that they earn them, but if I'm mistaken, then I'll probably cancel that portion and rebook nonstop on BA.
I booked an award ticket with an excursionist perk. The legs are as follows:
SFO-LHR (on UA)
LCY-FRA-BER (on LH)
BER-IAD-SFO (on UA)
Obviously I will earn 3 PQF for the UA segments. What about LH? Website shows 1 PQF and 0 PQP, but I would think I would earn 2 PQF for that portion. It's two separate flights with two different flight numbers. I'm guessing this is simply a case of united.com not showing earning information correctly.
The excursionist perk portion seemed like a great way to pick up some extra PQF now that they earn them, but if I'm mistaken, then I'll probably cancel that portion and rebook nonstop on BA.
May 27, 2023, 8:03 pm
#148
Join Date: May 2017
Posts: 2,280
Hi, I have a question that I think I know the answer to, but I just want to double check.
I booked an award ticket with an excursionist perk. The legs are as follows:
SFO-LHR (on UA)
LCY-FRA-BER (on LH)
BER-IAD-SFO (on UA)
Obviously I will earn 3 PQF for the UA segments. What about LH? Website shows 1 PQF and 0 PQP, but I would think I would earn 2 PQF for that portion. It's two separate flights with two different flight numbers. I'm guessing this is simply a case of united.com not showing earning information correctly.
The excursionist perk portion seemed like a great way to pick up some extra PQF now that they earn them, but if I'm mistaken, then I'll probably cancel that portion and rebook nonstop on BA.
I booked an award ticket with an excursionist perk. The legs are as follows:
SFO-LHR (on UA)
LCY-FRA-BER (on LH)
BER-IAD-SFO (on UA)
Obviously I will earn 3 PQF for the UA segments. What about LH? Website shows 1 PQF and 0 PQP, but I would think I would earn 2 PQF for that portion. It's two separate flights with two different flight numbers. I'm guessing this is simply a case of united.com not showing earning information correctly.
The excursionist perk portion seemed like a great way to pick up some extra PQF now that they earn them, but if I'm mistaken, then I'll probably cancel that portion and rebook nonstop on BA.
May 27, 2023, 8:07 pm
#149
FlyerTalk Evangelist
Join Date: Aug 2015
Posts: 11,469
Hi, I have a question that I think I know the answer to, but I just want to double check.
I booked an award ticket with an excursionist perk. The legs are as follows:
SFO-LHR (on UA)
LCY-FRA-BER (on LH)
BER-IAD-SFO (on UA)
Obviously I will earn 3 PQF for the UA segments. What about LH? Website shows 1 PQF and 0 PQP, but I would think I would earn 2 PQF for that portion. It's two separate flights with two different flight numbers. I'm guessing this is simply a case of united.com not showing earning information correctly.
The excursionist perk portion seemed like a great way to pick up some extra PQF now that they earn them, but if I'm mistaken, then I'll probably cancel that portion and rebook nonstop on BA.
I booked an award ticket with an excursionist perk. The legs are as follows:
SFO-LHR (on UA)
LCY-FRA-BER (on LH)
BER-IAD-SFO (on UA)
Obviously I will earn 3 PQF for the UA segments. What about LH? Website shows 1 PQF and 0 PQP, but I would think I would earn 2 PQF for that portion. It's two separate flights with two different flight numbers. I'm guessing this is simply a case of united.com not showing earning information correctly.
The excursionist perk portion seemed like a great way to pick up some extra PQF now that they earn them, but if I'm mistaken, then I'll probably cancel that portion and rebook nonstop on BA.
Is the connection time really terrible? I would do a stop in FRA for the price of free.
edit: somehow I'm very slow to post! 😴
May 27, 2023, 9:07 pm
#150
Join Date: Jun 2008
Location: SFO
Programs: UA Platinum, AF, Chase, Hyatt Explorist
Posts: 1,090
The connection isn't awful – it's 1h10m on the ground at FRA. Another option had about a 4 hour layover. However the excursionist perk isn't free– it may be 0 miles, but the taxes were about $94. To book the same LCY-FRA-BER on LH in cash is $211. BA nonstop is about the same, and Sleazyjet with a carry-on bag add-on is only about $15 less.
So what do I value? Saving $100? Earning PQF? Or flying nonstop?