Last edit by: WineCountryUA
Posted 14 March 2015
NOTE: The overwhelming consensus is that preflight PQD/PQM/RDM information on an itinerary is frequently wrong for inexplicable reasons, but it being wrong on the itinerary has no bearing on whether correct PQD/PQM/RDM will post to your MP account after flying a segment. So don't worry if things look wrong pre-flight; it is only necessary to contact MP if post-flight posting is incorrect.
Archive thread: Incorrect/Ineligible projected earning information showing on my itinerary {Archive}
Hi everyone,
Thank you all for your comments regarding our display of MileagePlus earning information.
We are aware that there are some rare instances, where international surcharge is being excluding from the display of award miles and PQD when viewing your upcoming reservation on United.com. We expect to have the earnings display corrected shortly. Please rest assured that the final earnings reflected in your Account summary once you have flown will include the surcharge.
-UA Insider
Thank you all for your comments regarding our display of MileagePlus earning information.
We are aware that there are some rare instances, where international surcharge is being excluding from the display of award miles and PQD when viewing your upcoming reservation on United.com. We expect to have the earnings display corrected shortly. Please rest assured that the final earnings reflected in your Account summary once you have flown will include the surcharge.
-UA Insider
Archive thread: Incorrect/Ineligible projected earning information showing on my itinerary {Archive}
Incorrect / Ineligible projected earning information showing on my itinerary
#61
FlyerTalk Evangelist
Join Date: Oct 2003
Location: Floating around
Programs: UA 1K (1MM), DL Gold (1MM), Marriott LTT
Posts: 10,346
Is this a UA (016) or LH (220) ticket? That makes a difference. An LH segment on an LH issued ticket credits PQP as # of award miles / 5. I've not seen UA quote such amounts but I hardly pay attention prior to posting given their lousy track record of accuracy in such matters -- as evidenced by this thread.
-RM
#62
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Location: Between AUS, EWR, and YTO In a little twisty maze of airline seats, all alike.. but I wanna go home with the armadillo
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I'm not sure whether the PQP is correct, but it is pretty close to what I expected prior to booking.
#63
Join Date: Oct 2003
Location: YYZ
Programs: UA1K2MM ACMME50 SQPPS HHDiamond Marriott Lifetime Titanium
Posts: 4,391
My upcoming trip tomorrow. Booked it in Sept. 016 all UA flights Bulk Applied PP+, Upgrades cleared over water. From Sept until this early this morning showed correct 6 PQF | 4300 PQP . This morning one of my WL YYZ-EWR cleared. Now it shows :0 miles earned this trip.
Another Data Point From Sept until when I checked regularly My Premier Status Page : It was showing up under Future Travel with correct PQP. Today it is not showing up under the Future Trips. Only my other DEC trip is showing up as my future trip.
*BTW, Not trusting UA IT updates, I have screenshots of The EARNED points as well as Screenshot of My Premier Status page where until this morning it showed as my future trip.*
Insights from in house Experts Jsloan, WineCountryUA, Kacee Lux Flyer be welcomed
On another note; 7 NOV UA 2097 booked i R Downgraded to 757 rebooked in Y. No Flat bed. I thought all 757 to & from SFO to EWR had flat beds. I do not want apply PP+ if it is regular Bus seats. Prefer Exit Row in coach.
Another Data Point From Sept until when I checked regularly My Premier Status Page : It was showing up under Future Travel with correct PQP. Today it is not showing up under the Future Trips. Only my other DEC trip is showing up as my future trip.
*BTW, Not trusting UA IT updates, I have screenshots of The EARNED points as well as Screenshot of My Premier Status page where until this morning it showed as my future trip.*
Insights from in house Experts Jsloan, WineCountryUA, Kacee Lux Flyer be welcomed
On another note; 7 NOV UA 2097 booked i R Downgraded to 757 rebooked in Y. No Flat bed. I thought all 757 to & from SFO to EWR had flat beds. I do not want apply PP+ if it is regular Bus seats. Prefer Exit Row in coach.
#64
FlyerTalk Evangelist
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 14,891
My upcoming trip tomorrow. Booked it in Sept. 016 all UA flights Bulk Applied PP+, Upgrades cleared over water. From Sept until this early this morning showed correct 6 PQF | 4300 PQP . This morning one of my WL YYZ-EWR cleared. Now it shows :0 miles earned this trip.
Another Data Point From Sept until when I checked regularly My Premier Status Page : It was showing up under Future Travel with correct PQP. Today it is not showing up under the Future Trips. Only my other DEC trip is showing up as my future trip.
*BTW, Not trusting UA IT updates, I have screenshots of The EARNED points as well as Screenshot of My Premier Status page where until this morning it showed as my future trip.*
Insights from in house Experts Jsloan, WineCountryUA, Kacee Lux Flyer be welcomed
On another note; 7 NOV UA 2097 booked i R Downgraded to 757 rebooked in Y. No Flat bed. I thought all 757 to & from SFO to EWR had flat beds. I do not want apply PP+ if it is regular Bus seats. Prefer Exit Row in coach.
Another Data Point From Sept until when I checked regularly My Premier Status Page : It was showing up under Future Travel with correct PQP. Today it is not showing up under the Future Trips. Only my other DEC trip is showing up as my future trip.
*BTW, Not trusting UA IT updates, I have screenshots of The EARNED points as well as Screenshot of My Premier Status page where until this morning it showed as my future trip.*
Insights from in house Experts Jsloan, WineCountryUA, Kacee Lux Flyer be welcomed
On another note; 7 NOV UA 2097 booked i R Downgraded to 757 rebooked in Y. No Flat bed. I thought all 757 to & from SFO to EWR had flat beds. I do not want apply PP+ if it is regular Bus seats. Prefer Exit Row in coach.
people have complained as neuseum ever since the display of PQ items (starting back with say, PQD when they first counted spend as a factor). Buggy as the display can be, especially when partner segments are involved or occasionally fare class changes (like for upgrades), they almost always post correctly. Don’t take my experience for it - look back through FT and there is a ton of similar evidence from reports. I have a few cases of incorrect premier qualifying activities posting - but all were due to IRROPS (and a inproper roll back of miles properly earned when changing back to a US address after being an expat, which incorrectly affected my status until fixed). These issues were fixed when brought to MPs attention - without pushback. Trust me - UA has all the data they need to fix any issues that do arise - they have the history of every ticket from purchase - even a record of what agent made what changes, etc.
UA IT, like any airline, is not perfect. And despite some issues with it, including at times PQP display errors, the system that posts mileage almost always does it correctly once you take the flight. I don’t know how many times I have seen a particular segment (or whole itin) isn’t eligible for mileage accrual when there is no reason it shouldn’t be - and all - like I said except for the amount of times I can count on one hand due to last minute IRROPS - have posted pretty much as I expected. UA IT seems to be best in class in the industry - including with a leading, feature-rich app, and the ability to do many things online that simply can’t be done on other carriers. Seriously - if your trip posts incorrectly - call and get it fixed and it’ll be done - but I highly doubt.you’ll need it. Dispute your distrust of the system - there’s almost nothing an agent can do before hand anyway - just enjoy your trip and just deal with incorrect postings if, and when, it happens.
#65
FlyerTalk Evangelist
Join Date: Aug 2015
Posts: 11,470
My upcoming trip tomorrow. Booked it in Sept. 016 all UA flights Bulk Applied PP+, Upgrades cleared over water. From Sept until this early this morning showed correct 6 PQF | 4300 PQP . This morning one of my WL YYZ-EWR cleared. Now it shows :0 miles earned this trip.
Another Data Point From Sept until when I checked regularly My Premier Status Page : It was showing up under Future Travel with correct PQP. Today it is not showing up under the Future Trips. Only my other DEC trip is showing up as my future trip.
*BTW, Not trusting UA IT updates, I have screenshots of The EARNED points as well as Screenshot of My Premier Status page where until this morning it showed as my future trip.*
Insights from in house Experts Jsloan, WineCountryUA, Kacee Lux Flyer be welcomed
On another note; 7 NOV UA 2097 booked i R Downgraded to 757 rebooked in Y. No Flat bed. I thought all 757 to & from SFO to EWR had flat beds. I do not want apply PP+ if it is regular Bus seats. Prefer Exit Row in coach.
Another Data Point From Sept until when I checked regularly My Premier Status Page : It was showing up under Future Travel with correct PQP. Today it is not showing up under the Future Trips. Only my other DEC trip is showing up as my future trip.
*BTW, Not trusting UA IT updates, I have screenshots of The EARNED points as well as Screenshot of My Premier Status page where until this morning it showed as my future trip.*
Insights from in house Experts Jsloan, WineCountryUA, Kacee Lux Flyer be welcomed
On another note; 7 NOV UA 2097 booked i R Downgraded to 757 rebooked in Y. No Flat bed. I thought all 757 to & from SFO to EWR had flat beds. I do not want apply PP+ if it is regular Bus seats. Prefer Exit Row in coach.
All 752 do have flat bed seats, so I expect your UA2097 will be served with flat bed in J. For some strange reason the website is showing the wrong icon on those planes, starting Nov. For my personal preference though, I would asked to be moved to one of the later two redeyes (UA 2157 2240h depart / UA2059 2350 depart) and be put back in P+ with an upgrade waitlisted. Looks like decent chance to clear for those.
#66
Join Date: Oct 2003
Location: YYZ
Programs: UA1K2MM ACMME50 SQPPS HHDiamond Marriott Lifetime Titanium
Posts: 4,391
I wouldn't ever worry about what the projected PQP shows. After you fly, reconcile the total PQP credit with your receipt's airfare + YQ lines. If you received less credit than the sum of those, write to MPSC for an adjustment.
All 752 do have flat bed seats, so I expect your UA2097 will be served with flat bed in J. For some strange reason the website is showing the wrong icon on those planes, starting Nov. For my personal preference though, I would asked to be moved to one of the later two redeyes (UA 2157 2240h depart / UA2059 2350 depart) and be put back in P+ with an upgrade waitlisted. Looks like decent chance to clear for those.
All 752 do have flat bed seats, so I expect your UA2097 will be served with flat bed in J. For some strange reason the website is showing the wrong icon on those planes, starting Nov. For my personal preference though, I would asked to be moved to one of the later two redeyes (UA 2157 2240h depart / UA2059 2350 depart) and be put back in P+ with an upgrade waitlisted. Looks like decent chance to clear for those.
I spoke to 1K desk. The Agent said wait until I fly tomorrow ;UA will take control of the file & can do the changes. Until UA takes control My company corporate travel agent has to do the changes.
He also confirmed he can see the original booking class on UA2097 was "R". He also suggested I change to UA 2157 22:40 & make my EWR-YYZ connecting that I am currently confirmed on.
I do not like P+ seats. I prefer Exit Row. I have lost counts how many times I have given up my P+ transcon if I have not cleared to Pax in Exit Row in coach. I have been lucky thus far I have had takers. May be not be next time. I may stay on the current flight in Exit Row. And if the UA 2097 does have flat bed seats I may request an upgrade.
I purchase P+ for additional PQP .
RE: PQP your posts & others it is UA IT Bug. This is the first time it went to "0" after an upgrade clear. Even though it is a Bulk ticket I paid $5K+. All of my tickets issued via our corporate travel agency are bulk tixs .When the upgrades have been cleared the PQP go up & not to "0". My Dec trip is issued as Bulk tix & it shows correct PQP & shows in the future trip.
#67
FlyerTalk Evangelist
Join Date: Aug 2015
Posts: 11,470
Thanks for your response.
I spoke to 1K desk. The Agent said wait until I fly tomorrow ;UA will take control of the file & can do the changes. Until UA takes control My company corporate travel agent has to do the changes.
He also confirmed he can see the original booking class on UA2097 was "R". He also suggested I change to UA 2157 22:40 & make my EWR-YYZ connecting that I am currently confirmed on.
I do not like P+ seats. I prefer Exit Row. I have lost counts how many times I have given up my P+ transcon if I have not cleared to Pax in Exit Row in coach. I have been lucky thus far I have had takers. May be not be next time. I may stay on the current flight in Exit Row. And if the UA 2097 does have flat bed seats I may request an upgrade.
I purchase P+ for additional PQP .
RE: PQP your posts & others it is UA IT Bug. This is the first time it went to "0" after an upgrade clear. Even though it is a Bulk ticket I paid $5K+. All of my tickets issued via our corporate travel agency are bulk tixs .When the upgrades have been cleared the PQP go up & not to "0". My Dec trip is issued as Bulk tix & it shows correct PQP & shows in the future trip.
I spoke to 1K desk. The Agent said wait until I fly tomorrow ;UA will take control of the file & can do the changes. Until UA takes control My company corporate travel agent has to do the changes.
He also confirmed he can see the original booking class on UA2097 was "R". He also suggested I change to UA 2157 22:40 & make my EWR-YYZ connecting that I am currently confirmed on.
I do not like P+ seats. I prefer Exit Row. I have lost counts how many times I have given up my P+ transcon if I have not cleared to Pax in Exit Row in coach. I have been lucky thus far I have had takers. May be not be next time. I may stay on the current flight in Exit Row. And if the UA 2097 does have flat bed seats I may request an upgrade.
I purchase P+ for additional PQP .
RE: PQP your posts & others it is UA IT Bug. This is the first time it went to "0" after an upgrade clear. Even though it is a Bulk ticket I paid $5K+. All of my tickets issued via our corporate travel agency are bulk tixs .When the upgrades have been cleared the PQP go up & not to "0". My Dec trip is issued as Bulk tix & it shows correct PQP & shows in the future trip.
Earning Status (PQP) on non-016 Tickets and Partner Metal
(rather than by airfare as I previously mentioned).
Good luck. You might try asking agent about waitlist on UA2157. I think chances of clearing look decent; they look even better on UA2059, but perhaps that doesn't work for your connection. You can look at the list yourself starting 1 Nov to get a better idea (change your computer or phone date to 7 Nov then look up flight status on the website). There is almost no chance of clearing on UA2059.
#68
Join Date: Oct 2003
Location: YYZ
Programs: UA1K2MM ACMME50 SQPPS HHDiamond Marriott Lifetime Titanium
Posts: 4,391
Ah if it is not 016 ticket then the PQP should credit according to the UA/BULK line of the table from this wiki:
Earning Status (PQP) on non-016 Tickets and Partner Metal
(rather than by airfare as I previously mentioned).
Good luck. You might try asking agent about waitlist on UA2157. I think chances of clearing look decent; they look even better on UA2059, but perhaps that doesn't work for your connection. You can look at the list yourself starting 1 Nov to get a better idea (change your computer or phone date to 7 Nov then look up flight status on the website). There is almost no chance of clearing on UA2059.
Earning Status (PQP) on non-016 Tickets and Partner Metal
(rather than by airfare as I previously mentioned).
Good luck. You might try asking agent about waitlist on UA2157. I think chances of clearing look decent; they look even better on UA2059, but perhaps that doesn't work for your connection. You can look at the list yourself starting 1 Nov to get a better idea (change your computer or phone date to 7 Nov then look up flight status on the website). There is almost no chance of clearing on UA2059.
Last edited by yyzprincess; Oct 30, 2022 at 12:56 pm
#69
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.997MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,859
The bottom line is ignore the incorrect data in the reservation. 99.99% it will post correctly and if it does not, what the reservation says does not matter. BULK tickets are not does not matter for the reservation display issue.
The change to 752 (which all have lie-flat) does mean the lost of PremPlus and the standard response will be economy seat -- no complimentary upgrade to lie-flat. If upgrade space exists, then you can apply the upgrade.
Aircraft Swaps Resulting in PremPlus Downgrade, How handled? How should be handled?
The change to 752 (which all have lie-flat) does mean the lost of PremPlus and the standard response will be economy seat -- no complimentary upgrade to lie-flat. If upgrade space exists, then you can apply the upgrade.
Aircraft Swaps Resulting in PremPlus Downgrade, How handled? How should be handled?
Last edited by WineCountryUA; Oct 30, 2022 at 12:48 pm
#70
Join Date: Oct 2003
Location: YYZ
Programs: UA1K2MM ACMME50 SQPPS HHDiamond Marriott Lifetime Titanium
Posts: 4,391
The bottom line is ignore the incorrect data in the reservation. 99.99% it will post correctly and if it does not, what the reservation says does not matter. BULK tickets are not does not matter for the reservation display issue.
The change to 752 (which all have lie-flat) does mean the lost of PremPlus and the standard response will be economy seat -- no complimentary upgrade to lie-flat. If upgrade space exists, then you can apply the upgrade.
Aircraft Swaps Resulting in PremPlus Downgrade, How handled? How should be handled?
The change to 752 (which all have lie-flat) does mean the lost of PremPlus and the standard response will be economy seat -- no complimentary upgrade to lie-flat. If upgrade space exists, then you can apply the upgrade.
Aircraft Swaps Resulting in PremPlus Downgrade, How handled? How should be handled?
#71
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.997MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,859
#72
Join Date: Oct 2003
Location: YYZ
Programs: UA1K2MM ACMME50 SQPPS HHDiamond Marriott Lifetime Titanium
Posts: 4,391
#73
FlyerTalk Evangelist
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 14,891
the Premier tracker showing estimated future earning also has issues.
#75
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 32,092
I had several in the last month that showed correctly but credited incorrectly. Had to get them corrected. The one I complained about today was pretty bad ... 6132 PQD and 67452 RDM were expected vs. 1639 PQD and 18029 RDM credited