Last edit by: WineCountryUA
Posted 14 March 2015
NOTE: The overwhelming consensus is that preflight PQD/PQM/RDM information on an itinerary is frequently wrong for inexplicable reasons, but it being wrong on the itinerary has no bearing on whether correct PQD/PQM/RDM will post to your MP account after flying a segment. So don't worry if things look wrong pre-flight; it is only necessary to contact MP if post-flight posting is incorrect.
Archive thread: Incorrect/Ineligible projected earning information showing on my itinerary {Archive}
Hi everyone,
Thank you all for your comments regarding our display of MileagePlus earning information.
We are aware that there are some rare instances, where international surcharge is being excluding from the display of award miles and PQD when viewing your upcoming reservation on United.com. We expect to have the earnings display corrected shortly. Please rest assured that the final earnings reflected in your Account summary once you have flown will include the surcharge.
-UA Insider
Thank you all for your comments regarding our display of MileagePlus earning information.
We are aware that there are some rare instances, where international surcharge is being excluding from the display of award miles and PQD when viewing your upcoming reservation on United.com. We expect to have the earnings display corrected shortly. Please rest assured that the final earnings reflected in your Account summary once you have flown will include the surcharge.
-UA Insider
Archive thread: Incorrect/Ineligible projected earning information showing on my itinerary {Archive}
Incorrect / Ineligible projected earning information showing on my itinerary
#16
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,417
Question...what's the difference between International Surcharge and International Surcharge (YR)? I think YR is related to fuel surcharges?
I booked a biz ticket with UA/LH/MS/AC segments. The ticket has a base fare, international surcharge and international surcharge (YR). I'm wondering if the (YR) surcharge is supposed to be included in the overall PQP I earn on the ticket? Right now it's not on both the website and emailed receipt. Just the base fare + international surcharge is adding up to the projected PQPs (within a few bucks).
Also, the last short segment (AC) is showing as earning nothing across the board. I don't care about PQFs as I'm way over for 1K already this year.
Just want to make sure I'm looking out for the right PQPs at the end of this long trip. It's possibly off by $196 which is the YR surcharge.
Thanks,
-RM
I booked a biz ticket with UA/LH/MS/AC segments. The ticket has a base fare, international surcharge and international surcharge (YR). I'm wondering if the (YR) surcharge is supposed to be included in the overall PQP I earn on the ticket? Right now it's not on both the website and emailed receipt. Just the base fare + international surcharge is adding up to the projected PQPs (within a few bucks).
Also, the last short segment (AC) is showing as earning nothing across the board. I don't care about PQFs as I'm way over for 1K already this year.
Just want to make sure I'm looking out for the right PQPs at the end of this long trip. It's possibly off by $196 which is the YR surcharge.
Thanks,
-RM
#17
Join Date: May 2008
Location: NYC
Programs: DL PM; UA 1K; AA 1MM
Posts: 4,520
Earning on AC (and subs) - 016 ticket
I thought I understood how this worked, but either I'm wrong or the United website and purchase confirmation e-mail are wrong. Any help/insight appreciated.
Purchased: 4 leg trip US to Canada and then back to US a few days later. Business class. Purchased through united.com (following a click-through from google flights). 016 ticket number. Base fare (excluding taxes) a bit over $1000.
UA is saying I will earn 624 PQP and 2 PQF on the website; the e-mail confirming myt purchases breaks it down as follows:
Leg 1 - (UA) - 319 PQP, 1 PQF
Leg 2 - (AC Rouge) - 0 PQP, 0 PQF
Leg 3 - (AC) - 305 PQP, 1 PQF
Leg 4 - (AC Jazz) - 0 PQP, 0 PQF
*Note Legs 2-4 are on AC flight numbers, not UA flight number but I thought only ticket stock mattered?
My reading is that I should be getting PQP equal to the cost of the ticket (before taxes) and 4 PQF.
Am I confused (I could be!)? Or is United confused? If United is confused, will this earn correctly when I travel, any experience with that?
Thanks for your help.
Purchased: 4 leg trip US to Canada and then back to US a few days later. Business class. Purchased through united.com (following a click-through from google flights). 016 ticket number. Base fare (excluding taxes) a bit over $1000.
UA is saying I will earn 624 PQP and 2 PQF on the website; the e-mail confirming myt purchases breaks it down as follows:
Leg 1 - (UA) - 319 PQP, 1 PQF
Leg 2 - (AC Rouge) - 0 PQP, 0 PQF
Leg 3 - (AC) - 305 PQP, 1 PQF
Leg 4 - (AC Jazz) - 0 PQP, 0 PQF
*Note Legs 2-4 are on AC flight numbers, not UA flight number but I thought only ticket stock mattered?
My reading is that I should be getting PQP equal to the cost of the ticket (before taxes) and 4 PQF.
Am I confused (I could be!)? Or is United confused? If United is confused, will this earn correctly when I travel, any experience with that?
Thanks for your help.
#18
FlyerTalk Evangelist
Join Date: Oct 2014
Posts: 10,904
You can ignore what UA says they will earn. If it's a 016 ticket you will earn by fare in the normal way.
Edit: BTW, AC earns pretty well in business. I don't know how long your flights are but did you compare to purchasing on AC?
Edit: BTW, AC earns pretty well in business. I don't know how long your flights are but did you compare to purchasing on AC?
#19
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.997MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,859
Good news, posting is rarely wrong -- this will post correctly
#20
Join Date: May 2008
Location: NYC
Programs: DL PM; UA 1K; AA 1MM
Posts: 4,520
Thanks to you and WineCountry for the quick reassurances!
#21
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 32,092
And sometimes it does post wrong even for 016 tickets and UA metal. This was not the steal of the century ... but it credited as such.
MP usually corrects these errors quickly, but I wish I wouldn't have to babysit every ticket ...
#22
Join Date: Feb 2004
Location: Cupertino,CA, USA
Programs: UA 1K 2MM, Marriott Gold, Hyatt Diamond
Posts: 51
Miles accrued with Air Japan
I have seen old posts indicating the Air Japan flights accrued miles for Mileage Plus but that does not seem to be the case anymore based on my recent booking from SFO to BKK as seen in the attached figure. Am I missing something? Will appreciate inputs in this regard. Thanks.
#23
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 32,092
The mods will likely merge this with the appropriate thread. Rest assured, these will credit correctly. This is very frequently displayed wrong, but posts correctly. NH flights by Air Japan count like any other NH flight; been a display problem for many years.
#24
FlyerTalk Evangelist
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 14,891
be weary of pretty much any earnings predicted that involve partner segments. They are frequently wrong, and save for IRROPS, almost always post as they should.
Last edited by emcampbe; Jun 12, 2022 at 12:53 pm
#25
Join Date: May 2001
Location: RNO, NV, USA.
Programs: UA 2MM
Posts: 5,063
I can also attest to this. I recently flew Air Japan BKK-NRT and all miles posted correctly, even though the Mileage Plus accrual page on booking indicated 0 miles and 0 PQP and PQF. 😊
#26
FlyerTalk Evangelist
Join Date: Oct 2003
Location: Floating around
Programs: UA 1K (1MM), DL Gold (1MM), Marriott LTT
Posts: 10,346
be weary of pretty much any earnings predicted that involve partner segments. They are frequently wrong, and save for IRROPS, almost always post as they should. Look at the partner earnings page and do your calculations based on that, or use this site to check: https://pqp.economiles.com/. Your mileage might be off a tad due to rounding error, but should be pretty spot in.
The biggest thing to be weary of is codeshare and making sure you base the totals off the operator fare class, vs. marketer, if applicable. For example, I’m flying SIN-NRT on NH, but marketed by AC. AC says the flight is G class, since they ticketed it under their flight number, but it’s almost surely L class on NH (it’s definitely not G on Nh, as we are most certainly not in premium economy). On this full itinerary - which is SFO-SIN, on AC and NH, UA says my earnings will be ~600-700 PQP short of what it almost certainly will be, based on the published earnings chart, and I suspect it will post very close to my calculations.
The biggest thing to be weary of is codeshare and making sure you base the totals off the operator fare class, vs. marketer, if applicable. For example, I’m flying SIN-NRT on NH, but marketed by AC. AC says the flight is G class, since they ticketed it under their flight number, but it’s almost surely L class on NH (it’s definitely not G on Nh, as we are most certainly not in premium economy). On this full itinerary - which is SFO-SIN, on AC and NH, UA says my earnings will be ~600-700 PQP short of what it almost certainly will be, based on the published earnings chart, and I suspect it will post very close to my calculations.
Only reason anyone would look at the NH earnings page for MileagePlus is if they are on an NH flight *not* ticketed by UA. Not the case here. You would use it in your situation since you were AC-ticketed, NH-operated with UA not touching the ticket at all. But that's not what OP ( vicmmen ) is talking about.
-RM
#27
Join Date: May 2006
Location: PMD
Programs: UA*G, NW, AA-G. WR-P, HH-G, IHG-S, ALL. TT-GE.
Posts: 2,911
Only reason anyone would look at the NH earnings page for MileagePlus is if they are on an NH flight *not* ticketed by UA. Not the case here. You would use it in your situation since you were AC-ticketed, NH-operated with UA not touching the ticket at all. But that's not what OP ( vicmmen ) is talking about.
The problem is NQ should not be disqualified, but reservation calculators have been programmed otherwise.
#28
FlyerTalk Evangelist
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 14,891
I’d guess it has something to do with NQ operating vs. NH. The point is, regardless of what the predicted earnings are, it most likely will post correctly. If it doesnt, OP can call and get it corrected. But without IRROPS, it will pretty close to 100% of the time.
#29
FlyerTalk Evangelist
Join Date: Oct 2003
Location: Floating around
Programs: UA 1K (1MM), DL Gold (1MM), Marriott LTT
Posts: 10,346
If you buy a UA ticket to fly to PER, ADL, DRW, CNS and the domestic segment is QF (yes UA does sell those), you will see (and eventually earn) zeros on those flights. And your US$2000+taxes, 4 segment ticket (e.g. SFO-PER round trip) will earn you <2000 PQP and only 2 PQF, while if your UA ticket includes VA flights, you get all PQP for your spend and PQF for your flights.
The problem is NQ should not be disqualified, but reservation calculators have been programmed otherwise.
The problem is NQ should not be disqualified, but reservation calculators have been programmed otherwise.
-RM
#30
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,417
The best way to estimate that is to look at the Fare on the receipt and add any International Surcharge, then compare to the amounts already assigned to UA. Whatever’s left over, approximately, will be earned by the Air Japan legs.
If it somehow didn’t post properly, the MileagePlus Service Center would fix it after the fact. But it’s likely to post just fine.