Apr 9, 2015, 10:10 am
Last edit by: WineCountryUA
Posted 14 March 2015
NOTE: The overwhelming consensus is that preflight PQD/PQM/RDM information on an itinerary is frequently wrong for inexplicable reasons, but it being wrong on the itinerary has no bearing on whether correct PQD/PQM/RDM will post to your MP account after flying a segment. So don't worry if things look wrong pre-flight; it is only necessary to contact MP if post-flight posting is incorrect.
Archive thread: Incorrect/Ineligible projected earning information showing on my itinerary {Archive}
Hi everyone,
Thank you all for your comments regarding our display of MileagePlus earning information.
We are aware that there are some rare instances, where international surcharge is being excluding from the display of award miles and PQD when viewing your upcoming reservation on United.com. We expect to have the earnings display corrected shortly. Please rest assured that the final earnings reflected in your Account summary once you have flown will include the surcharge.
-UA Insider
Thank you all for your comments regarding our display of MileagePlus earning information.
We are aware that there are some rare instances, where international surcharge is being excluding from the display of award miles and PQD when viewing your upcoming reservation on United.com. We expect to have the earnings display corrected shortly. Please rest assured that the final earnings reflected in your Account summary once you have flown will include the surcharge.
-UA Insider
Archive thread: Incorrect/Ineligible projected earning information showing on my itinerary {Archive}
Incorrect / Ineligible projected earning information showing on my itinerary
Jun 15, 2023, 9:47 am
#166
Join Date: Jul 2006
Location: Chicago
Programs: UA 1K, HH Diamond
Posts: 2,055
Incorrect PQP listed after booking Europe flight
I just booked ORD-LHR, VIE-ORD on United.com in Premium Economy both legs. (R class on way over, O class on way back) . VIE-ORD is on Austrian metal. Total cost was $3134. ($2220 lump sum air fare, $800 "International surcharge", and some tax change) However when I look at the receipt and reservation it shows I only get a total of 592 PQP for ORD-LHR...and 0 PQP for VIE-ORD. I tried making a mock booking VIE-ORD on UA.com and it looks like economy and business class will get PQP, but not Premium Economy??
What am I missing here?
What am I missing here?
Jun 15, 2023, 9:53 am
#167
FlyerTalk Evangelist
Join Date: May 2007
Location: Houston
Programs: UA Plat, Marriott Gold
Posts: 12,693
There's a long running thread about how inaccurate the earnings estimates are.
If the PQP doesn't add up to at least 3000 after you fly, then call and complain.
If the PQP doesn't add up to at least 3000 after you fly, then call and complain.
Jun 20, 2023, 10:57 am
#170
FlyerTalk Evangelist
Join Date: Aug 2017
Programs: AS 75K, DL Silver, UA Platinum, Hilton Gold, Hyatt Discoverist, Marriott Platinum + LT Gold
Posts: 10,514
Y'all worry about projected earning being incorrect...well, I have the reversal. Correct projected earning, incorrect actual earning - straight domestic itinerary, all UA, nonstop outbound and return which should earn exactly the same PQP both outbound/return, and yet I got shortchanged - UA IT fail.
Jun 20, 2023, 4:33 pm
#171
FlyerTalk Evangelist
Join Date: Mar 2002
Location: Saipan, MP 96950 USA (Commonwealth of the Northern Mariana Islands = the CNMI)
Programs: UA Silver, Hilton Silver. Life: UA .57 MM, United & Admirals Clubs (spousal), Marriott Platinum
Posts: 15,055
Repooc17 , is it exactly the same fare basis code and price (excluding taxes and fees) for both the outbound and return?
Jun 20, 2023, 4:49 pm
#172
FlyerTalk Evangelist
Join Date: Aug 2017
Programs: AS 75K, DL Silver, UA Platinum, Hilton Gold, Hyatt Discoverist, Marriott Platinum + LT Gold
Posts: 10,514
Repooc17 , is it exactly the same fare basis code and price (excluding taxes and fees) for both the outbound and return?
Jun 24, 2023, 2:00 am
#173
FlyerTalk Evangelist
Join Date: Mar 2010
Programs: DL, OZ, AC, AS, AA, BA, Hilton, Hyatt, Marriott, IHG
Posts: 19,903
Strangest UA booking ever. Basic economy and NH K-fare earn nothing?
I just did a last-minute booking with UA for a flight to Tokyo. I'm connecting in KIX to HND with NH. It's a cash booking. At the time of booking, there was no indication that it was a BE fare. I would know because there will be a warning at the bottom of the page before continuing. That did not appear. I was also able to select my seats except in NH. I got two emails from UA. There was the e-ticket itinerary and the reservation confirmation. It was in the latter that I realized it was a BE fare. If that's the case, how was I able to select my seats for free?
Since the NH segment is in a UA fare, wouldn't it be 016? Yet, it shows 0 under accrual for all categories. How do I retain my *G status on that segment and credit to another program so I’ll get something? It seems like I’ll earn something on AC and VS? What would you guys do? I'd hate to lose the miles.
Since the NH segment is in a UA fare, wouldn't it be 016? Yet, it shows 0 under accrual for all categories. How do I retain my *G status on that segment and credit to another program so I’ll get something? It seems like I’ll earn something on AC and VS? What would you guys do? I'd hate to lose the miles.
Jun 24, 2023, 8:13 am
#174
FlyerTalk Evangelist
Join Date: Aug 2015
Posts: 11,467
I just did a last-minute booking with UA for a flight to Tokyo. I'm connecting in KIX to HND with NH. It's a cash booking. At the time of booking, there was no indication that it was a BE fare. I would know because there will be a warning at the bottom of the page before continuing. That did not appear. I was also able to select my seats except in NH. I got two emails from UA. There was the e-ticket itinerary and the reservation confirmation. It was in the latter that I realized it was a BE fare. If that's the case, how was I able to select my seats for free?
Since the NH segment is in a UA fare, wouldn't it be 016? Yet, it shows 0 under accrual for all categories. How do I retain my *G status on that segment and credit to another program so I’ll get something? It seems like I’ll earn something on AC and VS? What would you guys do? I'd hate to lose the miles.
Since the NH segment is in a UA fare, wouldn't it be 016? Yet, it shows 0 under accrual for all categories. How do I retain my *G status on that segment and credit to another program so I’ll get something? It seems like I’ll earn something on AC and VS? What would you guys do? I'd hate to lose the miles.
What in the etkt or confn tells you that it's BE? Anyway, BE fares earn PQP.
Maybe related:
https://www.flyertalk.com/forum/unit...able-fare.html
Jul 19, 2023, 10:46 am
#175
Join Date: Jul 2023
Location: RDU
Programs: United Premier Gold, Hilton Diamond, Amex Plat, CSR
Posts: 24
United PQF Booked Through Chase Travel Portal Issues
Long-time lurker, first-time poster.
Just as the title says. I recently booked a non-BE roundtrip RDU-IAH (booked into T class) for travel in October through the Chase portal and paid with my Chase Sapphire card. I had no issues with ticketing and the reservation showed up immediately in both the United app and website. However, when I pull up the reservation on the United app and look at the "accruals" tab, it says "your itinerary includes one or more flights that are ineligible to earn mileage or Premier qualifying credit." I've booked countless trips on UA and other airlines through the Chase portal and never had this issue before. Is there anything I can do? The fare class (T) should still be eligible for PQP and PQF, so is this an error or should I cancel and rebook directly on United's website? I'd like the bonus if possible through the portal but I'd prefer the PQP/PQF if I need to rebook on the United website directly.
Thanks in advance!
UA804Heavy
Just as the title says. I recently booked a non-BE roundtrip RDU-IAH (booked into T class) for travel in October through the Chase portal and paid with my Chase Sapphire card. I had no issues with ticketing and the reservation showed up immediately in both the United app and website. However, when I pull up the reservation on the United app and look at the "accruals" tab, it says "your itinerary includes one or more flights that are ineligible to earn mileage or Premier qualifying credit." I've booked countless trips on UA and other airlines through the Chase portal and never had this issue before. Is there anything I can do? The fare class (T) should still be eligible for PQP and PQF, so is this an error or should I cancel and rebook directly on United's website? I'd like the bonus if possible through the portal but I'd prefer the PQP/PQF if I need to rebook on the United website directly.
Thanks in advance!
UA804Heavy
Jul 19, 2023, 10:59 am
#176
FlyerTalk Evangelist
Join Date: Sep 2002
Location: Between AUS, EWR, and YTO In a little twisty maze of airline seats, all alike.. but I wanna go home with the armadillo
Programs: CO, NW, & UA forum moderator emeritus
Posts: 35,432
Long-time lurker, first-time poster.
Just as the title says. I recently booked a non-BE roundtrip RDU-IAH (booked into T class) for travel in October through the Chase portal and paid with my Chase Sapphire card. I had no issues with ticketing and the reservation showed up immediately in both the United app and website. However, when I pull up the reservation on the United app and look at the "accruals" tab, it says "your itinerary includes one or more flights that are ineligible to earn mileage or Premier qualifying credit." I've booked countless trips on UA and other airlines through the Chase portal and never had this issue before. Is there anything I can do? The fare class (T) should still be eligible for PQP and PQF, so is this an error or should I cancel and rebook directly on United's website? I'd like the bonus if possible through the portal but I'd prefer the PQP/PQF if I need to rebook on the United website directly.
Thanks in advance!
UA804Heavy
Just as the title says. I recently booked a non-BE roundtrip RDU-IAH (booked into T class) for travel in October through the Chase portal and paid with my Chase Sapphire card. I had no issues with ticketing and the reservation showed up immediately in both the United app and website. However, when I pull up the reservation on the United app and look at the "accruals" tab, it says "your itinerary includes one or more flights that are ineligible to earn mileage or Premier qualifying credit." I've booked countless trips on UA and other airlines through the Chase portal and never had this issue before. Is there anything I can do? The fare class (T) should still be eligible for PQP and PQF, so is this an error or should I cancel and rebook directly on United's website? I'd like the bonus if possible through the portal but I'd prefer the PQP/PQF if I need to rebook on the United website directly.
Thanks in advance!
UA804Heavy
unt.
Jul 19, 2023, 11:12 am
#177
A FlyerTalk Posting Legend
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.035MM; Bonvoy Au-197; PCC Elite+; CCC Elite+; MSC C-12; CWC Au-197; WoH Dis
Posts: 52,140
Welcome to FT, United804Heavy!
Never trust what United reports for accrual. You will often see the same issue even when booking directly on united.com.
Never trust what United reports for accrual. You will often see the same issue even when booking directly on united.com.
Aug 5, 2023, 1:19 pm
#178
Join Date: Jul 2008
Location: NY
Programs: UA Plat (1mm), Marriott Titanium, HH Gold, Hertz Pres
Posts: 430
So another example of UA IT not working. Booked a trip to Japan, EWR to HND, SEL to NRT, NRT to EWR. The flights to/from Tokyo are on UA metal and the SEL to NRT is on Asiana. All good booking on United.com but to my surprise the eticket shows no credit for the Asiana flight even though this is P class fare on 016 ticket. Will deal with United later about it. However, when looking at my trip today, it shows zero miles earned for the entire trip. Fail.
Aug 5, 2023, 2:49 pm
#179
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,857
Don't bother. There is nothing you can do to change the projected earnings. And for a 016 ticketed, all *A, the trip earnings are easily determined (airfae and any UA surchange -- all the other taxes and fees on the ticket, no).
And in the end this will post correctly, 99.9...% of the time.
No worth your time to bother.
And in the end this will post correctly, 99.9...% of the time.
No worth your time to bother.
Aug 5, 2023, 3:29 pm
#180
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 32,064
Don't bother. There is nothing you can do to change the projected earnings. And for a 016 ticketed, all *A, the trip earnings are easily determined (airfae and any UA surchange -- all the other taxes and fees on the ticket, no).
And in the end this will post correctly, 99.9...% of the time.
No worth your time to bother.
And in the end this will post correctly, 99.9...% of the time.
No worth your time to bother.