Apr 9, 2015, 10:10 am
Last edit by: WineCountryUA
Posted 14 March 2015
NOTE: The overwhelming consensus is that preflight PQD/PQM/RDM information on an itinerary is frequently wrong for inexplicable reasons, but it being wrong on the itinerary has no bearing on whether correct PQD/PQM/RDM will post to your MP account after flying a segment. So don't worry if things look wrong pre-flight; it is only necessary to contact MP if post-flight posting is incorrect.
Archive thread: Incorrect/Ineligible projected earning information showing on my itinerary {Archive}
Hi everyone,
Thank you all for your comments regarding our display of MileagePlus earning information.
We are aware that there are some rare instances, where international surcharge is being excluding from the display of award miles and PQD when viewing your upcoming reservation on United.com. We expect to have the earnings display corrected shortly. Please rest assured that the final earnings reflected in your Account summary once you have flown will include the surcharge.
-UA Insider
Thank you all for your comments regarding our display of MileagePlus earning information.
We are aware that there are some rare instances, where international surcharge is being excluding from the display of award miles and PQD when viewing your upcoming reservation on United.com. We expect to have the earnings display corrected shortly. Please rest assured that the final earnings reflected in your Account summary once you have flown will include the surcharge.
-UA Insider
Archive thread: Incorrect/Ineligible projected earning information showing on my itinerary {Archive}
Incorrect / Ineligible projected earning information showing on my itinerary
Oct 24, 2023, 4:38 am
#181
Join Date: Apr 2015
Location: Annapolis, MD
Programs: UA Premier Platinum, AA Platinum, Hilton Diamond, Marriott Bonvoy Gold, National Exec Elite
Posts: 62
Forecasting tool
I was just checking what United was forecasting my PQP to be by the end of this year. As it turns out they seem to be calculating the PQPs for a family of 4 on a trip later this year, when I assume they should just be PQPs for my ticket only? I didn’t use a United branded credit card, so I don't get family members PQPs, regardless if I paid for the booking.
Am I missing something or is this just part of United’s lousy forecasting for hitting status for 2024?
Am I missing something or is this just part of United’s lousy forecasting for hitting status for 2024?
Oct 24, 2023, 8:20 am
#182
FlyerTalk Evangelist
Join Date: Aug 2017
Programs: AS 75K, DL Silver, UA Platinum, Hilton Gold, Hyatt Discoverist, Marriott Platinum + LT Gold
Posts: 10,515
I was just checking what United was forecasting my PQP to be by the end of this year. As it turns out they seem to be calculating the PQPs for a family of 4 on a trip later this year, when I assume they should just be PQPs for my ticket only? I didn’t use a United branded credit card, so I don't get family members PQPs, regardless if I paid for the booking.
Am I missing something or is this just part of United’s lousy forecasting for hitting status for 2024?
Am I missing something or is this just part of United’s lousy forecasting for hitting status for 2024?
Oct 24, 2023, 9:34 am
#183
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 32,066
I was just checking what United was forecasting my PQP to be by the end of this year. As it turns out they seem to be calculating the PQPs for a family of 4 on a trip later this year, when I assume they should just be PQPs for my ticket only? I didn’t use a United branded credit card, so I don't get family members PQPs, regardless if I paid for the booking.
Am I missing something or is this just part of United’s lousy forecasting for hitting status for 2024?
Am I missing something or is this just part of United’s lousy forecasting for hitting status for 2024?
Oct 24, 2023, 2:20 pm
#184
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,857
Nov 10, 2023, 8:11 am
#185
Join Date: Mar 2011
Location: MFR
Programs: UA 1K 1.9MM, Hilton Gold, Marriott Gold
Posts: 2,885
I was just adding up my accruals for the year, and one of my flights showed:
• This itinerary includes one or more flights that are ineligible to earn mileage or Premier qualifying credit.
(all UA metal)
I called and as she was checking for me, I refreshed the screen and it was now fine.
Showed 6 PQF and 2816 PQP and 30,976 miles, which is what I expected when I booked.
Before I could say anything, she came back with “ This trip will earn 6 PQF and 2714 PQP and 29K+ miles”
When I told her about the discrepancy, she said the Accruals shown online are “only approximate”
WHAT????
• This itinerary includes one or more flights that are ineligible to earn mileage or Premier qualifying credit.
(all UA metal)
I called and as she was checking for me, I refreshed the screen and it was now fine.
Showed 6 PQF and 2816 PQP and 30,976 miles, which is what I expected when I booked.
Before I could say anything, she came back with “ This trip will earn 6 PQF and 2714 PQP and 29K+ miles”
When I told her about the discrepancy, she said the Accruals shown online are “only approximate”
WHAT????
Nov 10, 2023, 8:25 am
#186
FlyerTalk Evangelist
Join Date: Aug 2015
Posts: 11,469
I was just adding up my accruals for the year, and one of my flights showed:
• This itinerary includes one or more flights that are ineligible to earn mileage or Premier qualifying credit.
(all UA metal)
I called and as she was checking for me, I refreshed the screen and it was now fine.
Showed 6 PQF and 2816 PQP and 30,976 miles, which is what I expected when I booked.
Before I could say anything, she came back with “ This trip will earn 6 PQF and 2714 PQP and 29K+ miles”
When I told her about the discrepancy, she said the Accruals shown online are “only approximate”
WHAT????
• This itinerary includes one or more flights that are ineligible to earn mileage or Premier qualifying credit.
(all UA metal)
I called and as she was checking for me, I refreshed the screen and it was now fine.
Showed 6 PQF and 2816 PQP and 30,976 miles, which is what I expected when I booked.
Before I could say anything, she came back with “ This trip will earn 6 PQF and 2714 PQP and 29K+ miles”
When I told her about the discrepancy, she said the Accruals shown online are “only approximate”
WHAT????
Safest thing to do in that case is just look at your receipt, and sum the airfare + international surcharge lines. You should get that total for the trip, plus potentially around 1-5 extra if you have several segments.
Nov 10, 2023, 8:47 am
#187
Join Date: Mar 2011
Location: MFR
Programs: UA 1K 1.9MM, Hilton Gold, Marriott Gold
Posts: 2,885
In practise, yes the accruals are approximate because they apparently can't figure out how to code all the different cases correctly. And yes, that they can be wrong even with all UA metal.
Safest thing to do in that case is just look at your receipt, and sum the airfare + international surcharge lines. You should get that total for the trip, plus potentially around 1-5 extra if you have several segments.
Safest thing to do in that case is just look at your receipt, and sum the airfare + international surcharge lines. You should get that total for the trip, plus potentially around 1-5 extra if you have several segments.
I have Airfare 2712.38
US Transportation Tax 87.38
US Flight Segment Tax 11.20
Sep 11 Security Fee 11.20
US Passenger Facility Charge 18.00
Shows MP total accruals as 2714 PQP and 29,854 Miles which is what agent told me.
That’s a pretty big discrepancy which will make or break me for 1K next year.
I can’t believe I trusted the system all this time. Now I have to go check all my reservations this way? Damn.
Nov 10, 2023, 9:04 am
#188
FlyerTalk Evangelist
Join Date: Aug 2017
Programs: AS 75K, DL Silver, UA Platinum, Hilton Gold, Hyatt Discoverist, Marriott Platinum + LT Gold
Posts: 10,515
Thanks! I don’t remember what’s not included on a domestic tkt.
I have Airfare 2712.38
US Transportation Tax 87.38
US Flight Segment Tax 11.20
Sep 11 Security Fee 11.20
US Passenger Facility Charge 18.00
Shows MP total accruals as 2714 PQP and 29,854 Miles which is what agent told me.
That’s a pretty big discrepancy which will make or break me for 1K next year.
I can’t believe I trusted the system all this time. Now I have to go check all my reservations this way? Damn.
I have Airfare 2712.38
US Transportation Tax 87.38
US Flight Segment Tax 11.20
Sep 11 Security Fee 11.20
US Passenger Facility Charge 18.00
Shows MP total accruals as 2714 PQP and 29,854 Miles which is what agent told me.
That’s a pretty big discrepancy which will make or break me for 1K next year.
I can’t believe I trusted the system all this time. Now I have to go check all my reservations this way? Damn.
Nov 10, 2023, 10:03 am
#189
FlyerTalk Evangelist
Join Date: Aug 2015
Posts: 11,469
Thanks! I don’t remember what’s not included on a domestic tkt.
I have Airfare 2712.38
US Transportation Tax 87.38
US Flight Segment Tax 11.20
Sep 11 Security Fee 11.20
US Passenger Facility Charge 18.00
Shows MP total accruals as 2714 PQP and 29,854 Miles which is what agent told me.
That’s a pretty big discrepancy which will make or break me for 1K next year.
I can’t believe I trusted the system all this time. Now I have to go check all my reservations this way? Damn.
I have Airfare 2712.38
US Transportation Tax 87.38
US Flight Segment Tax 11.20
Sep 11 Security Fee 11.20
US Passenger Facility Charge 18.00
Shows MP total accruals as 2714 PQP and 29,854 Miles which is what agent told me.
That’s a pretty big discrepancy which will make or break me for 1K next year.
I can’t believe I trusted the system all this time. Now I have to go check all my reservations this way? Damn.
Good luck making up the gap somehow! Hopefully one of your other reservations was off in the other direction by that amount.
Nov 10, 2023, 10:24 am
#190
Join Date: Mar 2011
Location: MFR
Programs: UA 1K 1.9MM, Hilton Gold, Marriott Gold
Posts: 2,885
I am surprised the accruals estimate (which is what they should call it) would be off by that much — seems almost like it included some of the taxes?? — but I have seen it mess up enough times that I never trust it for my own tallies.
Good luck making up the gap somehow! Hopefully one of your other reservations was off in the other direction by that amount.
Good luck making up the gap somehow! Hopefully one of your other reservations was off in the other direction by that amount.
BTW the Future Flight Status shows I made 1K — so that’s not accurate either
Last edited by chavala; Nov 10, 2023 at 10:30 am
Nov 21, 2023, 6:14 am
#191
Join Date: Oct 2010
Posts: 397
UA Marketed, AC operated but no mileage?
I have a trip booked and just looked more at my invoice receipt
It shows UA8053/AC8776, booked in K via United, as no mileage plan accrual. It was a cash ticket, in economy (not basic)
anyone know why?
It shows UA8053/AC8776, booked in K via United, as no mileage plan accrual. It was a cash ticket, in economy (not basic)
anyone know why?
Last edited by WineCountryUA; Nov 21, 2023 at 11:13 am Reason: Moved to subject thread
Nov 21, 2023, 6:21 am
#192
FlyerTalk Evangelist
Join Date: Aug 2017
Programs: AS 75K, DL Silver, UA Platinum, Hilton Gold, Hyatt Discoverist, Marriott Platinum + LT Gold
Posts: 10,515
Common issue
Should fix itself upon flight completion.
Looks like you booked everything through United. You will earn based on the fare plus any surcharges, but not taxes nor fees.
Should fix itself upon flight completion.
Looks like you booked everything through United. You will earn based on the fare plus any surcharges, but not taxes nor fees.
Last edited by WineCountryUA; Nov 21, 2023 at 11:13 am Reason: cleanup after merge, thanks for the link
Nov 21, 2023, 11:11 am
#193
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,857
As mentioned, this is likely a common display error. But it is worth noting, juts because a flight is "UA Marketed" does not mean it will earning PQPs/PQFs. The underlying flight flight and flight operator is what determines earnings and a UA flight number does not guarantee earning.
However, in this case it is appears just to be a display error.
Look at the ticket pricing details and add Airfare+International Surcharge (if any) to get the total trip PQPs. Note each segment is rounded up, so you may get a few extra PQPs
However, in this case it is appears just to be a display error.
Look at the ticket pricing details and add Airfare+International Surcharge (if any) to get the total trip PQPs. Note each segment is rounded up, so you may get a few extra PQPs
Jan 15, 2024, 9:30 am
#194
Join Date: Mar 2010
Location: YYZ
Programs: MileagePlus - Gold
Posts: 104
Trying to book YYZ to PHL (Feb 10th) through United.com. Some direct Air Canada codeshares are shown, but when viewing "details" of these flights it shows "0 base award miles, and 0 PQF / 0 PQP." This is a mistake right? Since this would be a 016 booking, shouldn't it give the same award/PQF/PQP as if it were on United metal?
Jan 15, 2024, 9:57 am
#195
A FlyerTalk Posting Legend
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.035MM; Bonvoy Au-197; PCC Elite+; CCC Elite+; MSC C-12; CWC Au-197; WoH Dis
Posts: 52,140