kirkwoodj

Yes please!!! ^^

DELee

From Jetstream's news feed:

A new flavor coming to United Clubs (posted October 11, 2017)

(also added to wiki)

Overall Description / BOS / MCO / LAS / IAH

David

nycityny

What's the point of offering good food items at only 4 Clubs and only for a limited time? That's taunting every Club member who doesn't fly through those airports. And for a limited time? Really? Delta doesn't have their great food offerings at a minimal number of airports for a limited time. This just makes me angry and I generally don't get angry over silly things like this - nice going United. Glad to see my $450 going to such nonsense.

Bear96

I like the idea. Makes things interesting. Much better than the exact same thing at every club all the time. But most will still have at least that, which it seems like you prefer, so you should be happy most of the time.

nycityny

No, I don't prefer what they currently have. It's basically soup and salad everywhere. I'd prefer some other hot dishes or ice cream or pretzels or...

So next you'll say that if I'm dissatisfied I should unjoin the Club. I belong for other reasons as well but do wish the food offerings were better. What they plan to offer for a limited time would be great if they did it everywhere all the time.

SFO 1K

Good golly!! Have you never heard of marketing tests? This is part of a food enhancement program with customization based on location. They are testing different options. I got a survey today expressly about my IAH visit to a Club last week and the service, food and amenities.

Patience!

nycityny

You're more optimistic than me. They've been "testing" hot food in Chicago for awhile now and I don't see it spreading anywhere. Again, what you call "testing" I call taunting. I know I'm being harsh but it's been soup and salad for a very long time. I've lost the patience you suggest I should have.

When they opened the LAX Club that they built from scratch by adding on to the terminal I had high hopes. They were dashed with...wait for it...soup and salad.

lenscap

United Airlines Adds And Upgrades Lounges, Rolls Out New Local Food And Drink (by Larry Olmsted)

https://www.forbes.com/sites/larryol.../#67f07aa137a9

"For now, United is just doing trials in four cities and won’t announce a comprehensive rollout strategy until the tests conclude, and they were a zealously passing out online comment cards in Boston when I visited (by chance)."

“'We are embarking on a journey to redesign our menus and create a world-class experience that celebrates our global network but is in tune with the regional flavors of the locations we serve,' a United marketing representative told me. This will involve customer research and employee insights to see which products resonate the most with travelers. The first phase kicked off less than three weeks ago, with a two-month trial in four locations."

dmurphynj

Come on, this is CLEARLY a test .... in fact, they’re practically begging you to fill out a survey — that’s market research 101 stuff.

I really believe United could announce they were giving away free $100 bills with each ticket, and there’d be a bunch of FTers complaining about it.

wanderingkev

I wish they would direct their energy at the food quality in the air first,if I do not like the UA club I dump them and they lose $450 in revenue . I avoid the poor quality they serve in flight and that costs them $70-80000 a year

wanderingkev

With you on this , they implement cutbacks and follow Delta down grades at the speed of light.Any 'improvements" take forever and are essentially for bait and hope (see Polaris launch) There are many examples of benchmark clubs and menus that could be rapidly copied if they had the desire to truly improve.UA is not a product innovator at any level,the marketing pitches try and suggest otherwise to those who do not better, why not be great follower ?

nycityny

Even if this is a test it is the actual implementation that counts. Take the example of promising that all Polaris seats will have direct aisle access in front. On 1/15/18 (more than a year after the start of Polaris) there are 3 nonstops from IAD to LHR:

A 757 with 2-2 seating
A 777 with 2-4-2 seating
A 787 with 2-2-2 seating

Where is the promised direct aisle access for all seats? Probably the same place as the great food offerings in the Clubs.

Kacee

Yeah I don't get it - they're testing upgraded food at four outstation UCs, at the same time they're slashing F meal service and quality in the air. Makes no sense at all.

zeer0

Looks like we agree on something 😂. If United is concerned with the costs related to these items, which they are, they should be testing them at hubs, where they'll get a realistic answer to this food's popularity and demand. And looking at what's happened with the Ord "hot food experiment", I don't have my hopes up.

DELee

I would point out that IAH is not exactly an outstation...However, I would make a personal note that I tend to avoid it but there's a rather larger group of MP elites that fly out of there. And, quite likely, a decent sized United Club management component located in the IAH area.

David