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UC amenities - regular & special food / snacks, power, wifi, work areas, ...{archive}

UC amenities - regular & special food / snacks, power, wifi, work areas, ...{archive}

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Old Nov 3, 17, 3:43 am   -   Wikipost
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Pre-discussions

New United Club menus to be "announced" 4 March 2015

United Clubs to be renovated

Confirmed Clubs with New Food Offerings:

All domestic clubs now confirmed with some version of the New Food Offerings. Full spread at all domestic hubs, with cut-down or hybrid versions at most outstation clubs.

International Clubs with different catering: GUM, HKG, MEX, LHR, NRT

Updates:

October 11, 2017: A new flavor coming to United Clubs
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Old Mar 4, 15, 8:11 am
  #1  
Company Representative, United Airlines
Original Poster
 
Join Date: May 2006
Location: Chicago, Houston, or somewhere in between
Posts: 2,139
UC amenities - regular & special food / snacks, power, wifi, work areas, ...{archive}

Hi everyone,

Today we’re excited to formally announce significant investments in our United Club product, from an improved complimentary food offering to additional renovations and new locations. You can check out our press release for full details and photos, but here are the highlights:

New complimentary food menu
Days are numbered for carrot sticks and ranch. This year we’ll upgrade our complimentary food offering with a modernized menu, higher-quality ingredients, and hot items in both morning and afternoon/evening. Here’s what you might see:
  • Morning: A Greek yogurt bar and hot oatmeal station, with assorted toppings of mixed fruit, granola, cinnamon, raisins, and brown sugar, assorted cereals and milk, scones and bagel sticks with cream cheese and assorted jams. Cage-free hard-boiled eggs with paprika and fresh chives will also be available during key morning hours.
  • Afternoon/evening: Garden vegetable soup; Mediterranean salad; fresh hummus with pita chips, Greek olives and freshly-sliced red peppers; cheddar cheese with hearty wheat crackers; all accompanied by artisan breads with olive oil and additional condiments. Sliced, cured salami will also be available during key afternoon/evening hours.
The new menu rolls out at our ORD Clubs this week, expands to the rest of our domestic hubs by the end of the summer, and will be at our remaining locations by the end of the year.

Overhauls, renovations and new locations
We will make significant investments in multiple new and existing locations this year. These include a complete overhaul of our flagship ORD locations, along with major renovations at HKG, NRT and DCA. We’re also moving ahead with new Clubs at LAX, SFO and yes…ATL. To be sure, all of our clubs will get attention this year, and over time, we intend to bring the design aesthetic you currently see in some of our newer locations, to the rest of our network.

…and more to come
Stay tuned for additional Club investments this year, including:
  • An upgraded beverage-for-sale program, featuring Laurent-Perrier champagne and Trinchero Family Estates wines;
  • A pilot of a food-for-sale program;
  • Wi-Fi printing; and
  • A comprehensive customer service training program specifically tailored for the lounge experience.
In the meantime, please pardon our dust as we build a new lounge experience, and bon appetit!

-UA Insider

Last edited by UA Insider; Mar 4, 15 at 8:16 am Reason: Fixed link
UA Insider is offline  
Old Mar 4, 15, 8:15 am
  #2  
 
Join Date: Jul 2011
Location: Our Nation's Capital
Programs: UA 1K, Marriott BonVoy LT Titanium Elite, National Executive Elite
Posts: 829
Sounds great!
Sulley is offline  
Old Mar 4, 15, 8:17 am
  #3  
 
Join Date: Dec 2014
Location: Alexandria, Longboat Key
Programs: AAdvantage
Posts: 1,913
Originally Posted by UA Insider View Post
Hi everyone,

Today we’re excited to formally announce significant investments in our United Club product, from an improved complimentary food offering to additional renovations and new locations. You can check out our press release for full details and photos, but here are the highlights:

New complimentary food menu
Days are numbered for carrot sticks and ranch. This year we’ll upgrade our complimentary food offering with a modernized menu, higher-quality ingredients, and hot items in both morning and afternoon/evening. Here’s what you might see:
  • Morning: A Greek yogurt bar and hot oatmeal station, with assorted toppings of mixed fruit, granola, cinnamon, raisins, and brown sugar, assorted cereals and milk, scones and bagel sticks with cream cheese and assorted jams. Cage-free hard-boiled eggs with paprika and fresh chives will also be available during key morning hours.
  • Afternoon/evening: Garden vegetable soup; Mediterranean salad; fresh hummus with pita chips, Greek olives and freshly-sliced red peppers; cheddar cheese with hearty wheat crackers; all accompanied by artisan breads with olive oil and additional condiments. Sliced, cured salami will also be available during key afternoon/evening hours.
The new menu rolls out at our ORD Clubs this week, expands to the rest of our domestic hubs by the end of the summer, and will be at our remaining locations by the end of the year.

Overhauls, renovations and new locations
We will make significant investments in multiple new and existing locations this year. These include a complete overhaul of our flagship ORD locations, along with major renovations at HKG, NRT and DCA. We’re also moving ahead with new Clubs at LAX, SFO and yes…ATL. To be sure, all of our clubs will get attention this year, and over time, we intend to bring the design aesthetic you currently see in some of our newer locations, to the rest of our network.

…and more to come
Stay tuned for additional Club investments this year, including:
  • An upgraded beverage-for-sale program, featuring Laurent-Perrier champagne and Trinchero Family Estates wines;
  • A pilot of a food-for-sale program;
  • Wi-Fi printing; and
  • A comprehensive customer service training program specifically tailored for the lounge experience.
In the meantime, please pardon our dust as we build a new lounge experience, and bon appetit!

-UA Insider
This all sounds great! I appreciate the renovation at DCA. Any word on further changes with the IAD clubs?
Longboater is offline  
Old Mar 4, 15, 8:18 am
  #4  
 
Join Date: Mar 2013
Programs: UA 1K; Marriott LT Titanium; Hyatt Globalist
Posts: 628
Link wasn't working for me, but this one does:
http://newsroom.unitedcontinentalhol...nitedClubMar15
awu25 is offline  
Old Mar 4, 15, 8:19 am
  #5  
 
Join Date: Dec 2001
Location: Washington, DC, USA
Programs: UA-1Kmm, AA-EX Plt mm-, Hilton Diamond,
Posts: 1,048
Add self service soft drinks and this is starting to sound promising.
FLYDCA is offline  
Old Mar 4, 15, 8:20 am
  #6  
 
Join Date: Aug 2002
Programs: UA 1K & 1MM/AA Gold & 1MM/HH Diamond/Marriott Plat
Posts: 2,598
Great news all around! Please don't let my Rombauer Chardonnay disappear from the premium bevvie options!
TWA Guy is offline  
Old Mar 4, 15, 8:23 am
  #7  
 
Join Date: Mar 2012
Location: NYC / YUL
Programs: UA 1K, Marriott Plat, Hilton Diamond, Hyatt Courtesy Card
Posts: 1,973
This sounds great. I'd ask what the catch is but I'll just enjoy that this seems to be an upgrade. Good news.
fjfv19 is offline  
Old Mar 4, 15, 8:26 am
  #8  
 
Join Date: Dec 2002
Location: CLE,OH
Programs: UA 1K 3MM, AA Gold, F9 Elite, the later two thanks to Jeff $, HHdia, Mgold, SWDgold, Choicepl, HYgld
Posts: 1,396
hoping for the return of REAL butter as well, enough with the spreads.
coplatua1k is offline  
Old Mar 4, 15, 8:32 am
  #9  
 
Join Date: Aug 2010
Location: Morris County, NJ
Programs: UA 1K/*G, Avis Pres, Marriott Plat
Posts: 1,640
Great news all around... especially ATL! Hoping you were able to retain the ATL staff; those folks were simply wonderful.

There is nothing bad about any of this... really appreciate the protein options - almost like maybe you were listening!
dmurphynj is offline  
Old Mar 4, 15, 8:42 am
  #10  
 
Join Date: Nov 2006
Location: Bahamas
Programs: AA Plat
Posts: 941
Sounds great except for the hard boiled eggs in the morning.
Closed airplane/hard-boiled eggs yuck.
bruceba is offline  
Old Mar 4, 15, 8:50 am
  #11  
FlyerTalk Evangelist
 
Join Date: Feb 2000
Location: Los Angeles
Programs: UA Plat 2MM. DL Plat, AS MVP
Posts: 12,282
My lifetime membership just got a major upgrade!!!

The press release also talks about major retraining of staff.

http://finance.yahoo.com/news/united...140500439.html

"United will re-train its United Club agents with a new, comprehensive customer service program throughout 2015. The training will reflect standards of the hotel and hospitality industry to better match club members' expectations. United Club members will also enjoy complimentary, Wi-Fi-based printing for greater customer productivity this year."
zrs70 is offline  
Old Mar 4, 15, 8:50 am
  #12  
 
Join Date: Dec 2003
Location: NYC (+LHR+HKG+SFO mostly)
Programs: UA GS, DL Plat, SPG Ambassador & Lifetime Plat, Marriott Gold, Hertz Prez, AVIS 1st, Amtrak Select
Posts: 3,170
Originally Posted by bruceba View Post
Sounds great except for the hard boiled eggs in the morning.
Closed airplane/hard-boiled eggs yuck.
They've been serving hard boiled eggs in the AC Maple Leaf Lounges for years and nobody has gotten hurt.

GREAT enhancements. I've really enjoyed soup and salad the last six months in Delta's Skyclubs and look forward to UA's new offerings.
EnvoyBoy is offline  
Old Mar 4, 15, 9:05 am
  #13  
 
Join Date: Apr 1999
Location: San Francisco, CA, USA
Programs: Hyatt LT Globalist, Marriot LT Titanium, UA 2.4MM, HH Gold, AS MVPG
Posts: 3,161
Still no HNL Renovation??
SF1K is online now  
Old Mar 4, 15, 9:08 am
  #14  
FlyerTalk Evangelist
 
Join Date: Sep 2002
Location: In a little twisty maze of airline seats, all alike...
Programs: CO, NW & UA forum moderator emeritus
Posts: 28,380
I like the new printing capability. n a few occasions I've had to print something and the only way to do so was to use some sort of email to fax service.
Xyzzy is offline  
Old Mar 4, 15, 9:10 am
  #15  
 
Join Date: Mar 2010
Programs: ua Gold, Marriott Gold, Hilton Silver, Hyatt Gold, National Executive, Avis First
Posts: 184
Originally Posted by FLYDCA View Post
Add self service soft drinks and this is starting to sound promising.
I second this! Much needed. The fountains at SFO and cans at IAD are excellent, compared to the tiny glass that I have to tip the bartender for... But the rest sounds like a good improvement.
z28lt1 is offline  

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