Saver Sale - UA partner awards pricing as UA award [Promo Has Ended]
Feb 1, 2015, 7:01 pm
#46
Join Date: Mar 2008
Location: London
Programs: UA GS
Posts: 2,438
Called again. 20 min on hold + 20-25 min for processing. Agent says she was able to rebuild the route and reprice it for the lower rate. She claimed that the Res was updated and complete to reflect the change BUT she had to contact Mileage Plus to process the refund in miles which might not show up in the account for a couple of days.
I'm a bit worried now because the Res says 2 awards 0 miles. That can't be good, can it? It doesn't sound like the Res was properly updated.
I'm a bit worried now because the Res says 2 awards 0 miles. That can't be good, can it? It doesn't sound like the Res was properly updated.
Feb 1, 2015, 9:02 pm
#48
Suspended
Join Date: Aug 2005
Location: BOS
Posts: 15,027
I think it's fair to say there's zero chance that they've lowered the price permanently, given that none of their award charts or promotional materials have changed.
It may be some sort of test to see if the volume of bookings changes appreciably at this price ... or it may well be a glitch and everyone in IT is off enjoying the SuperBowl.
It may be some sort of test to see if the volume of bookings changes appreciably at this price ... or it may well be a glitch and everyone in IT is off enjoying the SuperBowl.
Feb 1, 2015, 9:16 pm
#49
Join Date: Jan 2010
Programs: UA, AS
Posts: 2,393
I think the experience on this forum suggests that their systems are too complicated. Many users have demonstrated an inability to use it properly. It's OK if the programming for the systems is complex because they (hopefully) hire professional programmers who know what they are doing to implement and maintain it but it is not OK for the user interface to be so complicated that many users can't perform common tasks which is what we have now.
Feb 1, 2015, 10:02 pm
#51
Join Date: Jan 2014
Location: HNL <-> BOS
Posts: 382
Just to clarify, to get the adjustment, we would have to show the exact same itinerary pricing out lower? Does it have to be the exact same dates?
Or can it be a different itinerary with different carriers and stops along the way?
Or can it be a different itinerary with different carriers and stops along the way?
Feb 1, 2015, 10:07 pm
#52
Join Date: Mar 2012
Location: Boulder
Programs: AA Plat, CX Silver
Posts: 2,361
Feb 1, 2015, 10:29 pm
#53
Join Date: May 2003
Location: Slightly to the left of center
Posts: 3,475
Changed destination city and carriers. Showed 0 miles and $1.80 add collect in the options avail, then deducted 10k miles during checkout. Worked perfect.
Though, as usual, the "multi city" options bombs out on award searches.
Feb 1, 2015, 11:00 pm
#54
Join Date: Aug 2011
Location: 10^7 mm from Ȱ
Programs: Hyatt D/HHonors D/ SPG P/ Marriott P/ IHG P/ UA 1K/ AA EXP/ DL D
Posts: 1,976
Saw this deal got posted on Gary's blog. So I hurried to make the call to change my award ticket (the website bombed out when I performed the change online). The agent was very courteous and informed me she received several similar requests today! Gees...
And ya, I did it, miles back, tickets intact, after three time HUACA!
Thanks Gary, for pushing me through the deadline!
And ya, I did it, miles back, tickets intact, after three time HUACA!
Thanks Gary, for pushing me through the deadline!
Last edited by lewende; Feb 1, 2015 at 11:20 pm
Feb 2, 2015, 10:45 am
#55
Join Date: Jan 2013
Location: BOS
Programs: Hyatt Discoverist, Marriott/SPG/Hilton Gold, PreCheck + Clear
Posts: 2,306
While I don't doubt your personal experience, something changed within the past week that has dramatically increased the likelihood that *A awards will price this way. Perhaps the issue first took hold on Asian routes, and recently has expanded to Europe? I've been babysitting my aforementioned LX itinerary almost daily, looking for saver availability at an earlier arrival time, and the new pricing only appeared for me a few days ago.
Feb 2, 2015, 12:13 pm
#57
Join Date: Jan 2014
Location: HNL <-> BOS
Posts: 382
No luck trying to get 20k miles back for 2 pax.
HNL-TPE-HKG-HNL was originally 210k but now prices at 190k if I choose different outbound ex-HNL flights (and different stops and airlines) on the same date. HUACA hasn't worked.
I want to keep my original itinerary. Agents acknowledge the different but will only refund the difference if I change the outbound. Bleh
HNL-TPE-HKG-HNL was originally 210k but now prices at 190k if I choose different outbound ex-HNL flights (and different stops and airlines) on the same date. HUACA hasn't worked.
I want to keep my original itinerary. Agents acknowledge the different but will only refund the difference if I change the outbound. Bleh
Feb 2, 2015, 12:39 pm
#58
Join Date: Sep 2001
Location: HOUSTON, TX, USA
Posts: 244
No luck trying to get 20k miles back for 2 pax.
HNL-TPE-HKG-HNL was originally 210k but now prices at 190k if I choose different outbound ex-HNL flights (and different stops and airlines) on the same date. HUACA hasn't worked.
I want to keep my original itinerary. Agents acknowledge the different but will only refund the difference if I change the outbound. Bleh
HNL-TPE-HKG-HNL was originally 210k but now prices at 190k if I choose different outbound ex-HNL flights (and different stops and airlines) on the same date. HUACA hasn't worked.
I want to keep my original itinerary. Agents acknowledge the different but will only refund the difference if I change the outbound. Bleh
Feb 2, 2015, 1:36 pm
#59
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,857
No luck trying to get 20k miles back for 2 pax.
HNL-TPE-HKG-HNL was originally 210k but now prices at 190k if I choose different outbound ex-HNL flights (and different stops and airlines) on the same date. HUACA hasn't worked.
I want to keep my original itinerary. Agents acknowledge the different but will only refund the difference if I change the outbound. Bleh
HNL-TPE-HKG-HNL was originally 210k but now prices at 190k if I choose different outbound ex-HNL flights (and different stops and airlines) on the same date. HUACA hasn't worked.
I want to keep my original itinerary. Agents acknowledge the different but will only refund the difference if I change the outbound. Bleh
Feb 2, 2015, 2:40 pm
#60
Join Date: Apr 2013
Location: Washington DC
Posts: 38
Mine was the exact same itinerary (same dates, times, carriers, and flight numbers). I called and asked to reprice the itinerary. The agent was able to do that even though there was no award availability showing for those dates and flights on United.com (there was, however, award availability for the same flights the day before or after that was pricing at the lower award level).