Originally Posted by skimthetrees

Called again. 20 min on hold + 20-25 min for processing. Agent says she was able to rebuild the route and reprice it for the lower rate. She claimed that the Res was updated and complete to reflect the change BUT she had to contact Mileage Plus to process the refund in miles which might not show up in the account for a couple of days.

I'm a bit worried now because the Res says 2 awards 0 miles. That can't be good, can it? It doesn't sound like the Res was properly updated.